Not sure whether to claim?

Please be aware that we no longer support Internet Explorer browsers of version 6 or earlier. We can't guarantee how this page will be displayed in your browser and some features may not function at all. If possible, please upgrade to a newer version of Internet Explorer.

Contact us quickly

It's very important that you contact us as soon as you think there might be the slightest possibility of needing to make a claim on your policy.

This is for two reasons:

1. Getting the insurer involved in the early stages of a claim can often prevent a situation escalating out of control.
2. Ideally, it's best to settle a dispute before the lawyers get involved.

Early warning

You need to let us know as soon as you're aware of:

• Any shortcoming in your work for a client likely to lead to a claim against you. Even criticism of your work which you consider is unjustified could give rise to a claim;
• Any claim or threat of a claim against you;
• Any complaint about your work or a refusal by one of your clients to pay an amount owed to you;
• Any reasonable grounds for suspicion you may have that a partner, director, employee or self-employed freelancer has acted dishonestly.

Don't try to fix it alone

You also need to be aware that it's very important that you don't try to settle a claim on your own - you need the underwriter's approval.

Unless you've already had to reveal that you have professional indemnity insurance to a client for contractural reasons, it's important that you don't reveal that you have PI cover if a claim is made against you.

We're here to help

Don't forget we're here to help, contact us on 0845 872 5090 if there's any aspect of the insurance you'd like to discuss.