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Professional indemnity insurance for complaints handlers

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  • Pay by interest-free Direct Debit, PayPal, or credit/debit card. Your budget, your way.

  • Hassle-free, continuous policies. No forms, no fuss.

  • No admin charges for anything. Ever.

For when blame turns to claim

Like it or not, we live in a blame culture and there's always someone willing to point the finger.

Granted, your client's disgruntled customers might not be pointing the finger directly at you but, nonetheless, it's your job to try and right their wrongs.

That's a big responsibility. What happens if you make a mistake? The last thing you need is your client breathing down your neck, looking for some compensation of their own.

Professional indemnity insurance for complaints handlers is the answer. If your client alleges you've been negligent, your policy gives you the protection you need - including meeting the cost of your legal defence and paying any damages you’re liable for.

Essential cover then. And you can’t blame us for saying so.



Professional indemnity insurance covers:

  • Negligence - a mistake you've made or something you failed to do
  • Misuse of information
  • Loss of documents

Is this the right policy for you?

Yes – if you work in any of these areas:

  • Financial services complaints
  • PPI case handling
  • OFT complaints
  • Regulatory complaints

In fact, we should be able to find cover for any complaints-related line of work you're in. Feel free to give us a call if you're not sure this is the right policy for you.


Complaint handlers professions professional indemnity summary of cover

Two-page policy summary of the key information and benefits of a professional indemnity policy.

Complaint handlers professions professional indemnity policy wording

Important information about the terms and conditions of a professional indemnity policy.

Complaint handlers' insurance at competitive prices

Professional indemnity from £6.63 a month

Public liability
from £3.53 a month

*Example only - premiums differ depending on your business activities, your experience, your turnover and the level of cover you select.

Prefer to chat?

If your insurance is complicated,
talk to Jane our in-house complaint handlers' insurance expert.

She'll go to some of the best insurers on the market, for some of the best cover there is.

To get started, drop her a line on:

0845 872 5081 (direct line)

jane.aldous@policybee.co.uk


The cover provided by the insurance on this website is subject to policy Terms and Conditions. Descriptions of the insurance are not legally binding and are intended as a guide and for information purposes only. No legal expertise or advice is implied or should be inferred.

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PolicyBee LLP is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference no. 537595.
You may check this on the FCA's register by visiting the FCA's website www.fca.org.uk or by contacting the FCA on 0845 6061234.