Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
17 January 2019
Photography
I found the whole process very easy
14 January 2019
Project management - IT
Simple, straightforward and easy to understand
12 January 2019
Community Group
I spoke to Catherine for a quote for public liability for our community based group - she was able to supply this after just a few questions with regard to the running of the group and their various activities. The quote was immediately sent to my email address which enabled me to forward this to the volunteer committee who decided this was just perfect for our needs. Catherine sent a further email asking if I had received the quote and whether there was anything else she could do for us. I accepted the quote and paid for the policy with our community group debit card and immediately received confirmation of the payment and a copy of the policy. This is 5 star service - thank you.
12 January 2019
Sports therapist
PolicyBee make things simple. Great staff.
11 January 2019
Financial Consultancy
It was very quick and cheap. I needed insurance in place and of a very specific nature and was able to implement it without long conversations and phone calls. All documents straight to my inbox. I would like to have seen the dates of the pay schedule straight away, my only small and relatively unimportant constructive criticism.
11 January 2019
Recruitment Agency
when I looked around, never found good prices that work for many things that we have got now.
we are so glad to be in the right hand and having peace of mind that our business is covered with an affordable amount that has many covers.

Great to be with you.
Alfred
10 January 2019
Building control engineer
Extremely easy to use, fair price and prompt receipt of policy documents.
10 January 2019
Architect
Excelent service. Swift response and full details provided. Telephone contact was excellent when I amended my policy. The lady was very knowledgeable and helpfull.
6 January 2019
Exercise instructor
Great service, flexible policy and fruendly and efficient follow ups
5 January 2019
Business Consultancy
Simple. Easy. Gives me peace of mind.
4 January 2019
Complementary therapy
Excellent and easy to use
3 January 2019
Dance teacher
very helpful clearly explained.
2 January 2019
IT Contracting
Good quick and easy to get insurance.
31 December 2018
Community Group
Initially I left a message but did't get a call back. Communication was good once I got through and Laura was very pleasant and helpful.
24 December 2018
IT, Technology & Computing
I’ve used PolicyBee on several occasions in the past and I’ve always found them to be easy to do business with and significantly cheaper than going direct to the underwriter themselves. I also know that’s should I have any problems I can speak to a knowledgeable member of staff based here in the UK who can resolve my issues quickly and efficiently.
23 December 2018
Teaching
Easy to get the legally required insurance quick and easy with no fuss.
Very good service.
22 December 2018
Education Consultancy
Prompt and efficient
21 December 2018
Community Group
Friendly, helpful
18 December 2018
Friendship club
Very efficient, quick service.
13 December 2018
Translation
They were really helpful on the phone when I had a query on the policy. I have recommended them to two other freelance translators.
13 December 2018
Business Coaching / Consulting
It was just really easy to use, worked flawlessly and first time, no messing around, just did it all online
12 December 2018
Scientific Consultancy
Very quick to register online
11 December 2018
Online Retailer
Excellent service, both professional and friendly. Simple and efficient process for taking out relevant business inurance. Recommended.
10 December 2018
Communications Consultant
The process was pretty simple and having looked at a few different sites, and also obtained some direct quotes from providers, I think I got a good price. But with insurance, you never really know how good the purchase is until you make a claim...
9 December 2018
Recruitment Agency
Best customer service
9 December 2018
Photographer
Great prices, great service!
6 December 2018
Web Design & Development, Consultancy
Excellent service & knowledgeable, friendly staff.
6 December 2018
Virtual Assistant
I requested a call back twice but nobody contacted me. However, the actual process of buying the insurance was easy enough.
5 December 2018
Photography
Excellent, courteous service. No waiting. Got all my questions answered and had me insured in no time. Plus I saved compared to sticking with my previous insurer.
2 December 2018
Property Consultancy
Great service, the online platform was quick and easy to use. No issues experienced.
30 November 2018
Administration and Secretarial Services
I like the idea that everything is laid out. Everything was straight forward from what was being covered to how much it would cost.
29 November 2018
Proofreading and Editing
Catherine was extremely polite, helpful and able to explain things clearly.
29 November 2018
Letting Agency and Property Management
Quick, personal and efficient. Highly recommended.
29 November 2018
Community Group
Would reccommend
28 November 2018
Women's group
I thought the service was second to none. I know very little about insurance. I rang and spoke to a woman called Lisa. She was very helpful/
25 November 2018
Coaching and mentoring
Nice and simple to work out. Quick and easy to arrange.
24 November 2018
Proofreading and Editing
no problems setting up direct debit
Useful discount acquired via SfEP.
specific cover for my business needs
23 November 2018
PPI Case Handler
I would certainly recommend PolicyBee. The advisor I spoke to, was extremely helpful and knowledgeable.
23 November 2018
Coaching and mentoring
Very helpful staff. Good advice, quick service and the documents came within a couple of days. Thank you.
22 November 2018
Software engineering
Quick and easy. Brilliant overall experience.
22 November 2018
Photographer
Gr8 price and super fast simple process. I hope you have sensible renewal prices unlike most insurance.
Thanks for your five-star review. Glad to hear all's well.

The good thing about your insurance is that it's a 'continuing' policy. This means, assuming your cover stays the same (and the government doesn't increase insurance premium tax), you'll pay the same at renewal as you do now. It goes without saying we'll do our best to make sure what you pay is still gr8 :)


Thanks again and all the best.


Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
22 November 2018
Training Consultancy
Very straightforward, user friendly and quick. I would definitely recommend them. The documents were immediately accessible.
22 November 2018
Charity
Knew the extent of coverage and how it dovetailed into a newly founded group which was concerned, as an entity, about incurring liabilities. No long telephone waits.
19 November 2018
Online Retailer
Very helpful and informative
19 November 2018
Teaching
Easy to use service, friendly staff on the phone
19 November 2018
Engineers
excellent service, responsive and got my insurance faster from PolicyBee than any other provider reached out to.
19 November 2018
Digital Marketing
Descriptive and v.reasonably priced. Thanks!
19 November 2018
Compliance Audit Consultancy
Sarah was very helpful and i would definitely recommend them.
18 November 2018
Architectural Technician
It was really easy and straightforward to set and was clear. Would recommend
17 November 2018
IT & Business Consultancy
Excellent. Why I went back to them. No issues and fast and professional.
16 November 2018
Structural Engineers
Thank you very much, very good service, I am very pleased. I will recommend to my friend.
16 November 2018
IT Consultancy & Support
Happy with my dealings.
15 November 2018
Employment Agency
Brilliant service. Very helpful and knowledgeable team. I would highly recommend them.
14 November 2018
Photographer
Very straight forward and helpful
12 November 2018
Charity
Great service! easy to purchase and add requirements, thank you
12 November 2018
Bookkeeping and Accountancy
Excellent service quick friendly
10 November 2018
Community Action Group
The service was excellent. It was easy, quick and reasonable price
10 November 2018
Counselling
The individual was very patient and helpful
9 November 2018
Telecommunications Consultancy
Very professional and easy to use. The cost were very reasonable and the documents were sent same day.
When I called to ask a question they were very helpful. A first class service.
9 November 2018
Luncheon club
Very helpful and very efficiently dealt with my needs. Were always available to help.
7 November 2018
Project Manager
Very easy to use forms but I got to the last screen prior to paying and I couldn't proceed unless I made changes to the job profile. I wasn't expecting this. this should have been made clearer earlier in the application.
Thanks so much for telling us about your experience. I'm sorry it wasn't as smooth as you'd have liked.


We'll have a look at what went wrong and see what we can do to make it better. All feedback helps us improve.


I'm glad you stuck with us, though. Thanks again and do drop us a line if you need anything else.


Best,


Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
7 November 2018
Administration and Secretarial Services
Quick, easy, and very simple to buy from you. I also got the feeling that PolicyBee would look after me should anything go wrong.
5 November 2018
Community Group
Excellent knowledge
Excellent and charming customer support officer
1 November 2018
Community Group
Very helpful and polite and very easy to set up a policy.
1 November 2018
Careers Advice
quick and easy to purchase online
prompt email confirmation with documents
31 October 2018
Photographer
The way each different cover was itemised and explained
everything was laid out clear to understand.
29 October 2018
Virtual Assistant
Other online providers refuse to offer professional indemnity insurance without a telephone call and most don’t recognise Virtual Assistants in their list of professions; how outdated!

PolicyBee’s website is comprehensive and EASY to navigate, making it straight-forward to purchase what I needed.
29 October 2018
Wedding & Portrait Photography
I spoke with Amy and she was extremely friendly and helpful. She answered my initial query easily and also added some extra information that benefited me which I may not have known otherwise, and she made sure everything was understood. I had a couple of companies that I inquired with and was going to review options, but I took my policy out with PolicyBee there and then on the phone based on my customer experience with them!
29 October 2018
Data analyst
Very friendly customer services and quick to respond.
Will definitely recommend as I was also recommended to them.
27 October 2018
Interpreting
Very clear
26 October 2018
Psychotherapist
Lovely friendly service. Spoke to a couple of other insurance companies who were very rude and unhelpful but PolicyBees were very kind, friendly and helpful. I was surprised at the price too. Very good value.
26 October 2018
Risk Management Consultancy
very efficient service
25 October 2018
Training
Exreemly helpful where others had not been. Very polite and efficient service. Impressed.
22 October 2018
Online Retailer
Fast and easy Process to follow. Did not take long to find the right policy for me.

Would certainly recommend to others.
22 October 2018
Web Design & Development, Consultancy
I was told by my previous insurance company that they could no longer provide insurance for my business, so after 3 years with them I shopped around for a new insurer. PolicyBee provided a quote quickly, covering exactly what I needed and at a good price.
22 October 2018
Structural Engineers
I had no problems. Filled out the questionaire and within a minute was accepted
with the amount of PI & PL i wanted.Thank you.
21 October 2018
Teaching
Good price straightforward
20 October 2018
Town Planning Consultancy
Good price and easy to buy online
19 October 2018
Letting Agency
Excellent service from Catherine
19 October 2018
Mobile application developer
very helpful in helping me choose the right kind of cover for our needs. really good customer service and stayed in touch as they said they would whilst sorting out what we needed.
15 October 2018
Virtual Assistant
Excellent service from start to finish
14 October 2018
Inventory Clerical Services
Very easy to find out the services on line. I recommend this to every businesses looking to insure their activities.
13 October 2018
Physical intervention training
I was quite impressed and filling details was simple and easy. I would definitely recommend my other friends who do training to try you first for good service and quotation
13 October 2018
Financial Consultancy
Very easy and user friendly. A reasonable price too. I would use PolicyBee again.
12 October 2018
Occupational Health Consultancy
The whole process of setting up the policy was easy and straight forward. Eases the headache usually associated with sorting out new policies.
9 October 2018
Charity
Extremely helpful and quick with excellent knowledge of their product
8 October 2018
Web Development
While I haven't had to use the insurance policy so cannot vouch for the products supplied, PolicyBee as a broker were friendly, efficient and very helpful.
8 October 2018
Charity
They sorted out our quote within a short time. When a member of the practice rang because we could not complete the online form, I didn't want to engage in a long conversation but the gentleman told me it would not take more than 15-20 minutes. After that,we received an unbelievable quote that save us £130 compared with what our previous insurer sent to us.
Going through the policy document after we completed the payment online, we noticed an error and this was corrected as quickly as it could be done. you are good and recommendable!
7 October 2018
Project Management (Construction)
Good comms, prepared to speak with the underwriters several times
7 October 2018
Community Group
i was very impressed with the service provided for my small community group.It was easy to do online .Also my policy booklet which I requested on the phone Friday arrived the next day.
7 October 2018
Hairdressing & beauty therapy
Very clear.
Informative
Assisting .
6 October 2018
Financial Consultancy
Great service and very helpful
6 October 2018
Coaching and leadership development
simple and easy. quick quote and competitive rate.
6 October 2018
Business Consultancy
Easy to use website, offering an excellent price giving me the exact level of cover I require.
5 October 2018
Photographer
Really Helpful and at a great price
5 October 2018
Estate Agency
Excellent service and very competitive prices. The telephone adviser made the process very easy and was the key to me buying the product.
3 October 2018
Proofreading and Editing
Everything was explained clearly so I could understand it and they sent me a helpful reminder before my quote was going to expire so I didn’t miss out on a discount.
3 October 2018
Public Relations Consultancy
Very easy to apply, clear description of products that were pre-selected to be highly relevant to what I needed. Good prices.
3 October 2018
Business Consultancy
PolicyBee's website is really accessible and getting an online quote is quick and easy to use. I had a query regarding one issue of the quote and had to phone them. The service was really friendly, professional and attentive. They took the details, looked into the issue and came back to me very quickly. Then once I committed to their policy offer all the documentation was pinged through electronically straight away.
Thank you Lisa
2 October 2018
Structural Engineering Consultancy
Very easy to set up and the price was very reasonable.
Prefer to talk it through?

We’re here Mon-Fri, 9-5.30.

Give us a ring on
0345 561 0320

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Kerri-Ann Hockley
Head of Customer Service