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Professional insurance
with a personal touch
We're here to help
0345 561 0320
Local rate & mobile friendly

Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
21 July 2019
Education Consultancy
I've been a customer since 2013 and never had a hitch or a glitch. Happy customer.
21 July 2019
Community Group
Very professional and easy to deal with
21 July 2019
Charity
Excellent customer service. The online payment system was down but they went ahead and sent my public liability certificate and gave me immediate cover and agreed to receive Bank Transfer later.
19 July 2019
Charity
I was happy with the insurance and process was hassle-free and of a great monthly cost fee. Thanks for your help.
17 July 2019
Architecture
Really helpful over the phone and really clear with their advice.
16 July 2019
Virtual Assistant
Very easy website to navigate and so great to find an insurance policy specifically for VA's.
16 July 2019
Engineering Consultancy
Easy to use website
14 July 2019
Quality Control Consultancy
Literally the best service I've ever had arranging insurance! They arranged for me the business insurance policies I needed for half the price I was paying with Hiscox. Highly recommended.
12 July 2019
Town Planning Consultancy
Very clear web site with straightforward on-line form to fill in - and cheapest quote from 4 others I approached. I would definitely recommend to others.
12 July 2019
Logistics consultancy
Very helpful insurance providers
11 July 2019
Immigration consultant (OISC - Level 1)
Prompt and easy registration
11 July 2019
Private Investigating
The website was easy to use, and when I phoned them before buying the policy, they were very helpful and informative
11 July 2019
Virtual Assistant
Quick and easy service
8 July 2019
Translation & Interpreting
The agent I spoke to was very pleasant and efficient. Thank you.
8 July 2019
Digital Marketing & Web Design
Very quick and straightforward!
8 July 2019
Education Consultancy and Tutoring
easy to use, quick to get started/
8 July 2019
IT Contracting
Amazing all the way
7 July 2019
Community Group
Exceptional customer service and advice. Great "can do" attitude and support.
5 July 2019
Wedding Photography
Easy to use and competitive pricing, hope i will never need to claim but nice to know all my gear is covered.
5 July 2019
Training
Brilliant company service with no messing about at all. Easy to use online service too.
3 July 2019
Project Co-ordinator
Great website. Easy to navigate. Great price
1 July 2019
Community Group
Very helpful with providing feedback
30 June 2019
Quantity Surveying
Great service
29 June 2019
Photographer
Great online chat with Amy to sort an issue I had after buying a policy. It was dealt with really quickly with a positive outcome.
28 June 2019
Training Consultancy
Simple, efficient and superb service for small businesses!
27 June 2019
Sales Consultancy
Excellent service, staff were very professional.
25 June 2019
Accountancy (ICAEW)
Quick and convenient processes for obtaining a quote. Options easy to understand.
24 June 2019
First Aid Training
Customer service and information delivered in a thoroughly professional manner. The policy they found for me beat their nearest competitor in price, coverage and lower excess.
22 June 2019
Training
Professional Approachability - they know what they're doing and you feel very comfortable about dealing with them. Attention to detail. Courtesy. Politeness and integrity. Prompt. I felt like nothing was too much trouble and a great price on the policy.
20 June 2019
Charity
Friendly, good value, clearly explained everything
20 June 2019
IT Consultancy and Contracting
I found the interface to generate a quote, very simple and straightforward. The additional provision to save the quote and come back to it was just as easy.
19 June 2019
Accountancy (Chartered or Certified)
Very quick and efficient service. My professional indemnity insurance was sorted out in minutes.

Thoughtful that all of the policy documents were condensed into one .pdf rather than a collection of half a dozen.
19 June 2019
Charity
Competitive price coupled with friendly and efficient service. What more do you want?
18 June 2019
Web Hosting and Web Design/Development
Really easy to signup and get some insurance organised - I feel confident I am now protected and covered :) Thank you
18 June 2019
Counselling
Amazingly quick and easy
17 June 2019
Travel Agency
Great service from Zoe who answered my queries promptly and was really helpful. I have found the whole process smooth and really efficient. I will definitely recommend you to my colleagues and friends.
16 June 2019
Fundraising Consultancy
Quick and simple to put in place what I needed
16 June 2019
Training
Such a simple process - thank you
16 June 2019
Software Development
Fantastic service, Hannah knew exactly what to do.

After being pushed from pillar to post, promised call backs and told "no can do" from other insurance companies, Hannah from PolicyBee was a breath of fresh air when trying to get worldwide professional indemnity insurance, and all the others we needed.

I can't recommend Hannah and PolicyBee enough. Thank you.
15 June 2019
Training
Nice and easy and helpful. Great price as well.
13 June 2019
Software Developer
Efficient and knowledgeable
10 June 2019
Administration and Secretarial Services
Easy quotation process
9 June 2019
Business Consultancy / Project Management
The whole experience from initial quotation on line to buying the policy was simple. I had to contact PolicyBee for update of the quotation, which they responded promptly and the quotation was competitive.

Buying the policy on line was pleasant experience and interest free monthly payment was most welcome.
8 June 2019
Ofsted Inspection
Very friendly and efficient on phone and very easy website to complete.
8 June 2019
HR Interim/Consultancy
Excellent and easy to use app
6 June 2019
Community Centre
Helpful, fast and easy. Excellent online service
I loved it. Please keep it
6 June 2019
Business Consultancy
Simple to understand and well laid out questionnaire with brief explanation of each area of liability I needed to cover for my new business. Took 10 minutes so quick process and all under written by AXA.
6 June 2019
Virtual Assistant
It was very easy to process my online quotation. The only issue I had was I had difficulty in entering the person who recommended me as I had followed a link from somewhere else and those details were entered. However, one quick online chat and it was all sorted. Thank you.
5 June 2019
Business Consultancy
everything went very smoothly and efficiently, can't thank the team enough. gary.
5 June 2019
Charity
Great service and contact, full insurance requirements met quickly to match our existing policy and with an excellent price
2 June 2019
Copywriting
You get a personalised experience with PolicyBee, which is so important as a sole trader.
2 June 2019
Graphic Design
As required. Clear website. Bought policy with no problems
2 June 2019
Tutoring Services
Very clear web site with easy to select options of different insurance policies. Prompt reply to a question I had.
31 May 2019
Technical Writing
Easy to use site that gave me a well priced insurance policy. Just what I wanted.
31 May 2019
Training
Excellent service and very quick to receive my certificate of insurance
30 May 2019
Business Consultancy
Soooo simple
27 May 2019
Mental health support group
The online stuff wasn't that straight forward but Amy was very accessible, helpful, friendly and efficient. I especially liked having a phone no that went straight to her.
26 May 2019
Architect
Professional and straightforward...
26 May 2019
Photography
Hopefully i never need to call them but its really easy to get the cover i need.
I guessthe proff comes if i everneed to make a claim. Hopefully that never happens
24 May 2019
Virtual Assistant
Quick and easy, no hassle and trusted by word of mouth of other VA's in my network.
24 May 2019
Business Consultancy
So far so good as the policy saved me around £200 compared to the one from another company recommended by the agency. The cover was just what I wanted with very prompt service. The proof in the pudding will be if there was ever a reason to claim which I very much hope never happens.
23 May 2019
Beauty & Complementary Therapies
Hi,
I was looking for a quote and a policy cover. PolicyBee did that very quickly which helped me saving time without the lengthy procedur and without any fuss. Very impressed with the service.
Thank you
23 May 2019
Publisher
My application for professional indemnity insurance was handled in a polite, friendly and efficient way.
23 May 2019
Charity
Very helpful staff on the end of the telephone who explain everything so clearly. Even when you call back they can clearly see details of the previous call/conversation. Love the dashboard which takes you through the steps to check and buy your policy. All very easy, trustworthy and no hidden surprises. I would not go anywhere else now. I got a much better policy for the same price as my renewal.
22 May 2019
Estate Agency
Very efficient and the best quote we've received
20 May 2019
Information Security Consultancy
good prices
20 May 2019
Photography
Easy to understand their online system and a reasonably priced quote
19 May 2019
Virtual Assistant
Easy to follow system, with clear instructions.
18 May 2019
Photographer
brilliant and so easy
18 May 2019
Proofreading and Editing
Excellent manner on telephone. Well-informed, pleasant and confident. Yes, I would buy from them again.
17 May 2019
Gardening club
Really easy proposal form. I wanted clarification on one point and the phone was answered by a real person who gave me the advice I needed.
15 May 2019
Virtual Assistant
It was do very quick and simple to get a quote online. I also spoke to an a advisor who was very helpful. All my documents were emailed immediately and I was able to add them to my website with ease.
14 May 2019
Recruitment Agency
Excellent and efficient. Quick
14 May 2019
Training
Easy to buy and quick to get at a great price
12 May 2019
Interim Management
Very professional helpful staff with quality product at reasonable price
12 May 2019
Private Investigating
Very friendly, quick and professional service
11 May 2019
Architect
Quick! easy! and professional! Getting a policy could not be easier.
11 May 2019
Business Training
Easy and fast
10 May 2019
Copywriting and Editing
Quick, easy and incredibly straight-forward.
10 May 2019
Charity
Lisa, the sales agent we dealt with, was really informative and knowledgable. She has great customer service skills, and we couldn’t be happier with our experience.
10 May 2019
Virtual Assistant
Easy, clear, competitive, straight forward!
8 May 2019
Training Consultancy
Catherine was extremely helpful and explained points clearly.
7 May 2019
Virtual Assistant
Very efficient, and really helpful and polite when I spoke to them. Will definitely be recommending them.
7 May 2019
Website publishing
Found me the right policy for my business. A friendly, professional team, who answered queries promptly.
7 May 2019
Training
Quick, clear and simple service.Even got through to a real person when I had a query!
6 May 2019
Business Consultancy
Simple and good prices
5 May 2019
Accountancy (Chartered or Certified)
Brilliant service
4 May 2019
Accountancy (ACCA)
Great customer service with clear explanation of what I need
4 May 2019
Cultural group or society
Polite and helpful staff
3 May 2019
Computer Contracting
straight forward process, easy to buy the product i required.
2 May 2019
Complementary therapy
A brilliant company to deal with, I cannot recommend them highly enough. I usually go for online Insurance quotes as I get quite irritated by poor customer service so my heart sank a little when I realised I would have to call PolicyBee for my specific quote... I have been so pleasantly surprised at how friendly and competent the staff are. Honestly, such a pleasure to speak to.
That's so nice of you, thank you!

I'll pass on your kind words to the team - they'll be chuffed to bits :)

Thanks again and welcome to PolicyBee.

All the best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
1 May 2019
Software Development
I never placed a claim, but they offer insurance for my £3k laptop and £1k phone.
30 April 2019
Immigration consultant (OISC - Level 1)
Fast and efficient service, very friendly
29 April 2019
Project Manager
No issues, good and simple services.
29 April 2019
Community Group
Really helpful, friendly and responsive.
28 April 2019
Accountancy (ACCA)
The process is straight forward with no complications
28 April 2019
Community Group
Very helpful on the phone.
27 April 2019
Management Consultancy
PolicyBee were friendly, happy to chat through all my questions and very efficient. I received my documents really quickly and everything happened as they promised it would.
26 April 2019
Coaching and leadership development
Everything was clearly laid out in plain language and the pricing was broadly competitive. The end to end process was quick and simple.
25 April 2019
Graphic Design
Very informative website and a quick and easy process to take out my insurance policy. Will be recommending PolicyBee to my friends.
Prefer to talk it through?

We’re here Mon-Fri, 9-5.30.

Give us a ring on
0345 561 0320

Or ask us to ring you

Kerri-Ann Hockley
Head of Customer Service