What our customers say

Your clients don’t expect ‘average’.

Well we have something in common then, because neither do ours.

We always do the best we can for our clients and we hope that it makes a difference - but we’re happy to let you be the judge of that.

The comments you read here are genuine and gathered anonymously by a third party feedback system called Feefo. We can’t edit them or leave any out; so what you see is what we get.

We’d love to hear what you have to say too – be it good, bad or indifferent. Feel free to call us on 0845 872 5090 or email contactus@policybee.co.uk and let us know.

Date	Customer Comment
23 Hour(s) ago	Efficient, sensible questions, cost effective and quick.
47 Hour(s) ago	Their service was efficient and professional. They made the effort to follow up on the enquiery making me feel that they were interested in my business, not just looking for sales - unlike some of their competitors.
16-May-2012	Very happy with product/ service and helpful friendly staff.
16-May-2012	quick, reasonable priced, excellent for internet savvy shoppers prompt customer service
15-May-2012	Pleasant, helpful and easy to understand
15-May-2012	I was very impressed with the service. After I had run some quotes they gave me a call. It wasn't convenient to talk at that time and I asked if they could call me back at a specific time which they did. The lady was very helpful and dealt with queries I had regarding the suitability of cover. I was reassured that the plan was suitable for me and the premium was cheaper than I had found elsewhere. I would recommend PolicyBee to others.
14-May-2012	Quick and easy to get representative prices for various options on the web site. Quick phone call the next day and everything was set up. I am very happy.
13-May-2012	Seems very quick and efficient
13-May-2012	Buying the insurance with them was a piece of cake. Quick, simple and very competetively priced. If Carlsberg sold Insurance, they'd most likeley do it like these guys.
13-May-2012	The process was quick and easy one of the best interfaces on the internet I have used, no stupid questions just precise information requested to the point and intelligent , thank you for a great service
13-May-2012	Great value an service.
10-May-2012	Very simple and quick to use. Excellent follow-up service and policy processed as expected.
10-May-2012	Buying my insurance product was a smooth and very easy transaction greatly helped by a knowledgable and personable member of staff.
08-May-2012	Excellent servicevery fast turnaround,took time to find out what i wanted,and when i had to talk to a peronal advisor ,they were so helpful.
05-May-2012	Fine.
02-May-2012	low price and efficient
01-May-2012	A very professional company, I contacted them a fair number of weeks and they spoke to me right away. Although we were delayed in setting things up (not through any fault of Policy Bee). There were no pushy calls, just the odd reminder to ensure we hadn't forgotten. I had been recommended this company and would do the same, I hope not to need to make a claim! However I hope they will be just as helpful if the need arises.
30-Apr-2012	Good efficient service at a good price.
30-Apr-2012	Very good service and suitable product for my requirements. Highly recommended to others.
30-Apr-2012	The agent was very helpful. She explained everthing to me very clearly and very polite. Excellent cutomer service. I will diffenantly recomand policy bee to all my business associate our partners.
29-Apr-2012	I was feeling positive about choosing policy bee to provide insurance cover because of the courtesy calls to find out how I was getting on and the friendly staff on the phone but when I took out the cover and requested a receipt, the invoice that was sent to me had incorrect details about what I had paid for which I found a little annoying considering it probably doesn't take long to look up my policy details. I then requested a more detailed, accurate invoice be sent to me via email, the invoice was resent but had another error stating the wrong start date for the coverage but the right details for what I had paid for. If a little effort had gone into looking up my details and the right information sent I would feel as if I had chosen a competant company that cares enough about their customers to have some reference of what they have just paid hundreds of pounds for and not one that cannot get the details right. I am still waiting for the email stating what I have paid for with the right dates on. Does anybody actually care and if my details aren't known for a simple invoice how will they be known if I ever need to claim?
27-Apr-2012	quick and straight-forward
24-Apr-2012	it was easy to use
23-Apr-2012	Straightforward websie; friendly staff. Very good deal on the product offered.
23-Apr-2012	fast, easy and amazing customer service (soon as I signed up, received a call to welcome me along with an email)
23-Apr-2012	Fantastic, Quick, Easy process. No fuss and a policy to fit my needs exactly.
22-Apr-2012	Service provided is excellent
22-Apr-2012	very efficient, friendly, helpful and found me a very competitive quote.
17-Apr-2012	Great prices and service.
16-Apr-2012	Very easy quick service
15-Apr-2012	Site easy to navigate. Excellent support when I rang with query. Because contact made me feel confident and secure about the policy, I bought it. Have recommended PolicyBee to others
14-Apr-2012	Good prices, quickly insured
12-Apr-2012	very helpful service; spent a few minutes to understand my requirements and then gave me a solution that meets with my requirements
11-Apr-2012	Great service, freindly, efficient, great prices
11-Apr-2012	The online application was easy to use and Sarah, who called me back, made an adaptation to my quote which I couldn't do online. Helpful, friendly, knowledgeable service. Thanks!
11-Apr-2012	Appears to be an excellent policy backed up with a personal account manager. Hopefully it will never need to be used.
10-Apr-2012	Simple, quick, no-nonsence, stright to the point service. Clear and easy to use web site.
10-Apr-2012	Excellent and efficient service. The agent, Sarah Adams, was very clear, patient and delivered outstanding customer service and was a key factor to me when choosing who to buy my policy with. The information sent by email was quick to access and easy to understand, I have dealt with a few companies to obtain quotes for my cover and PolicyBee was by far the best. Another factor was that you do not charge interest for monthly DD payments and is increasingly rare in the insurance industry. Thank you and so far I am a very happy customer.
10-Apr-2012	very good services, professional, polite and knowledgeable
10-Apr-2012	Pretty good
09-Apr-2012	Very easy to use webiste with friendly staff. Great experiance so far.
09-Apr-2012	I think purchasing my insurance to cover me teaching at my new drama school could not have been easier. Every member of staff I spoke to was easy to understand, helpful and cheery. When I contacted them by phone they knew who I was and I was never placed on hold. A slick professional company I would recommend them.
08-Apr-2012	I found the site very simple to navigate, the product was layed out well, with good explanations as to what was being sold. Having filled out the quote and saved it, I was contacted by a member of the sales team who answered all the questions I asked. I went on to purchase the policy. A fantastic experience thank you so much
08-Apr-2012	Service was great, really helpful, did exactly as they said they would do (as in called me back when they said) and all that right at the end of the day when most people are going home. Thank you, I have recommended you to IT Support Business and SugarFreeMedia who both share the office space with me.
08-Apr-2012	Very good service and extremely helpful
07-Apr-2012	Good service polite staff
07-Apr-2012	Received great help and asistance from Mark at PolicyBee - all went smoothly and got good advice MK
07-Apr-2012	Staff were very informed and offered helpful suggestions for product selection. Of all the brokers I contacted these guys knew my industry best and were not just reading from a script. Good Stuff PolicyBee!
05-Apr-2012	Very helpful with changes to policy.
04-Apr-2012	All good so far.