What our customers say

Your clients don’t expect ‘average’.

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0845 872 5090 or email contactus@policybee.co.uk and let us know.

Date: 19 Hour(s) ago | Rating:5 stars

Customer comment:
testimonial quotation markExcellent customer service and a very competitive quote.

PolicyBee response (where required):

Date: 28-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markfast and easy to use

PolicyBee response (where required):

Date: 27-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery efficient; easy quote system and good value insurance.

PolicyBee response (where required):

Date: 26-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markvery straightfoward and easy to understand

PolicyBee response (where required):

Date: 25-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery quick, professional and effecient

PolicyBee response (where required):

Date: 25-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markI found Policy bee very helpful. I had a few questions about the cover and the lady I spoke to was extremely helpful.

PolicyBee response (where required):

Date: 23-Jul-2014 | Rating:4 stars

Customer comment:
testimonial quotation markGood & Helpful.

PolicyBee response (where required):

Date: 23-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markMade so simple and i was very pleased. Easy to fill out and more importantly very cost friendly.

PolicyBee response (where required):

Date: 23-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markSo far really impressed!

PolicyBee response (where required):

Date: 22-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markHaving a consultancy business that's a bit out of the ordinary, I discussed my business and my professional indeminty insurance requirements with Jane and Laura by phone. They supplied me with a very reasonable quotation and got my insurance policy set up both quickly and efficiently. Great service!

PolicyBee response (where required):

Date: 22-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markEfficient and clear, just what I wanted

PolicyBee response (where required):

Date: 21-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markAll ok

PolicyBee response (where required):

Date: 20-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markSuper simple to use. Can add / remove what you want and easy to get the description of what something is.

PolicyBee response (where required):

Date: 19-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery competitive prices, friendly staff who can deal with an issue immediately! Very rare these days to find this level of service.

PolicyBee response (where required):

Date: 19-Jul-2014 | Rating:4 stars

Customer comment:
testimonial quotation markThe ability to judge any such cover remains to be tested should a claim arise. The setting up and response though was good though.

PolicyBee response (where required):

Date: 14-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markExtremely efficient service ... great !

PolicyBee response (where required):

Date: 14-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markFast and easy!

PolicyBee response (where required):

Date: 14-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markFuss free and somehow was a very very good quote. I called a couple of other brokers and companies and they wanted more money for the same cover. Fiddle with the description of what you do......if your an enviro consultant it doesnt like it if you work from ladders.....but if you select ecologist it doesnt ask this at all but does not offer portable equipment cover......
I'll just have to not hand expensive kit to any numpties.

Great site

PolicyBee response (where required):

Date: 13-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markExcellent clear and concise web site, telephone assistance also excellent. Very helpful on the phone with the couple of queries I had, didn't have to listen to endless options the phone was answered almost immediately to very helpful staff who knew their business and could quickly answer my questions. The documentation coming through instantly after purchasing was great. All round very impressed, thanks

PolicyBee response (where required):
Thanks so much for your feedback. Really glad to hear you're chuffed with everything!

If there's anything else you need, please just let us know.

Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk

Date: 13-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markGreat value for money

PolicyBee response (where required):

Date: 12-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery good easy and transparent online experence

PolicyBee response (where required):

Date: 11-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markQuick easy and professional.

PolicyBee response (where required):

Date: 10-Jul-2014 | Rating:4 stars

Customer comment:
testimonial quotation markSo far so good but it's too early to comment but I think
It is good and I shall recommend others

PolicyBee response (where required):

Date: 10-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markNice and simple to do online. Far too much small print though. I printed it off, but know I will never read it all unless I end up needing to claim!, so guess they know this and rely on people being too busy to plough their way through all the legal stuff

PolicyBee response (where required):
Thanks for taking the time to give us your feedback.

We do our best to keep small print to a minimum - we dislike it as much as you do. But sometimes it's unavoidable.

Although we've summarised as much as we can in easy-to-read formats, some documents are legally binding and c...

Date: 09-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markTailored professional indemnity insurance for virtual assistants was the key factor in choosing PolicyBee. The service over the phone couldn't have been more polite, friendly and accommodating, and no confusing jargon or drawn out paperwork. Very reasonable prices too. I am very pleased to have found them!

PolicyBee response (where required):

Date: 09-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery good service

PolicyBee response (where required):

Date: 09-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markEasy website to use - was able to tailor sections to my individual requirements.

PolicyBee response (where required):

Date: 08-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markEveryone was very helpful and informative.

PolicyBee response (where required):

Date: 08-Jul-2014 | Rating:4 stars

Customer comment:
testimonial quotation markBooking system very easy to use and the helpline was very friendly and informative.

PolicyBee response (where required):

Date: 06-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markAll the information was clearly laid out on the website and everything about the service and policy was made easily available. I was amazed at how easy it was to sign up for something so complicated as insurance.

PolicyBee response (where required):

Date: 06-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markQuick, easy, professional brand & service, highly recommend.

PolicyBee response (where required):

Date: 06-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery easy to take out insurance on line. Great website. :-)

PolicyBee response (where required):

Date: 04-Jul-2014 | Rating:4 stars

Customer comment:
testimonial quotation markQuick & painless application. Very clear application process. Company is easy to contact with. The only concern is the offer itself which I believe is not the best on the market.

PolicyBee response (where required):
Thanks for your feedback. I'm pleased to hear things have gone smoothly so far.

It's no secret we don't offer the cheapest insurance there is.

That's because we know, with insurance, you usually get what you pay for. It's our job to make sure your business gets the right cover,...

Date: 04-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markSuberb service...

PolicyBee response (where required):

Date: 03-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markPersonal service, no telephone menus, very helpful.

PolicyBee response (where required):

Date: 03-Jul-2014 | Rating:5 stars

Customer comment:
testimonial quotation markGood fast friendly service!

PolicyBee response (where required):

Date: 02-Jul-2014 | Rating:4 stars

Customer comment:
testimonial quotation markFilling in the forms online was a simple process, hence the 'good' rating. I can't really comment on their service yet as I haven't had to make a claim. It's only when you need to claim that you truly know how good a company is... hopefully I never need to put this to the test.

PolicyBee response (where required):

Date: 30-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markReal pleasure using the service.

PolicyBee response (where required):

Date: 30-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markEasy to purchase my policy from PolicyBee. Top service.

PolicyBee response (where required):

Date: 28-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markThis was an easy process from start to finish. No high pressures sales to have anymore than I actually need at this time, but with an option to increase if need be. Was able to download the required documents same day. Would recommend and have placed badge on website

PolicyBee response (where required):

Date: 26-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markExcellent service and more competitive than previous insurers.

PolicyBee response (where required):

Date: 25-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery clever website, very user friendly, very well explained and understandable

PolicyBee response (where required):

Date: 25-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery clear website; helpful on the phone; quick sign up; all in all excellent.

PolicyBee response (where required):

Date: 24-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markCan't fault it really, keep doing what you do.

PolicyBee response (where required):

Date: 21-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markSimple, straight forward and very competitor. Thank you

PolicyBee response (where required):

Date: 19-Jun-2014 | Rating:4 stars

Customer comment:
testimonial quotation markThe actual process of purchasing the policy was very quick and simple.
The communication with the adviser was a little bit slower and i didnt receive a phone call on the arranged day. The adviser however was very polite and knowledgeable.

PolicyBee response (where required):
Thank you for your feedback.

I'm so sorry we didn't call when we said we would. Unfortunately, it seems we overlooked our diary note to do so. I hope it didn't cause you too many problems.

Thanks again for letting us know. We'll do our best to make sure it doesn't happen again...

Date: 19-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markvery good service

PolicyBee response (where required):

Date: 19-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markExcellent Service. Very thorough and polite. Would recommend

PolicyBee response (where required):

Date: 18-Jun-2014 | Rating:4 stars

Customer comment:
testimonial quotation markI could not find "Company Secretarial" so I used Accountant

PolicyBee response (where required):
Thanks for letting us know.

This should be a straightforward change. We just need to check you have the right cover for what you do.

Kerri-Ann has left a message, and her direct line number for you to call. Please feel free to get in touch and we'll take care of it.

Z...

Date: 18-Jun-2014 | Rating:4 stars

Customer comment:
testimonial quotation markGood for getting the quote but it took a long time (probably not Policy Bee's fault).

PolicyBee response (where required):
Yes, sorry about that.

It's always a bit 'out of our hands' when we have to go to an insurer for a policy. Particularly if there's some to-ing and fro-ing to be done.

I'm glad to see you got what you needed in the end. Thank you for your patience and understanding.

Zoe...

Date: 18-Jun-2014 | Rating:4 stars

Customer comment:
testimonial quotation markgood website. easy to use and amend quotes to see how different policies affect the price

PolicyBee response (where required):

Date: 18-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markA very user friendly online experience and also had the exact suite of options I need as a small media start-up

PolicyBee response (where required):

Date: 18-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markI had to change my policy immediately after I had signed up and they repsoned to my request and fixed things within an hour. Excellent customer support

PolicyBee response (where required):

Date: 15-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markgreat service , no messing about with 25 forms to fill in. a very happy customer

PolicyBee response (where required):

Date: 15-Jun-2014 | Rating:4 stars

Customer comment:
testimonial quotation markEasy to use website - no hassle, quick and convenient.

PolicyBee response (where required):

Date: 14-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markfast easy to use good price

PolicyBee response (where required):

Date: 14-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markTook a matter of minutes to sort and comparable cover elsewhere was far in excess of Policybee! Not to mention the additional hardware cover which is a nice little bonus! Thank you!

PolicyBee response (where required):

Date: 14-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markJane was exceptionally helpful and efficient in managing a slightly wider scope of cover than the norm.

PolicyBee response (where required):

Date: 12-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markeasy to find the policy i needed

PolicyBee response (where required):

Date: 12-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markEasy to follow application, took only a couple of minutes to complete and all the required documentation (schedules and certs) arrived immediately. Great service thanks

PolicyBee response (where required):

Date: 12-Jun-2014 | Rating:4 stars

Customer comment:
testimonial quotation markProfessional and helpful throughout the whole process of acquiring a policy.
Many thanks,
D.J.

PolicyBee response (where required):

Date: 11-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery easy to get a quote and very helpful advice when I telephoned .

PolicyBee response (where required):

Date: 11-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markGreat service, website easy to navigate.
Excellent email communication. Highly recommended.

PolicyBee response (where required):

Date: 11-Jun-2014 | Rating:4 stars

Customer comment:
testimonial quotation markgood

PolicyBee response (where required):

Date: 09-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markI phoned for advice on Employers & Public Liability, explained exactly what these covered.

Signed up for my policy then and there

PolicyBee response (where required):

Date: 08-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markThe quotation/registration was quick, easy and competitive ...
... as with any insurance product the real test is in the event of a claim and how it is handled.

PolicyBee response (where required):

Date: 08-Jun-2014 | Rating:4 stars

Customer comment:
testimonial quotation markSlow to contact after leaving a contact message under their heading "call back today". It took several days for them to reply. Once contact was made they were excellent and provided best received quote price and then insurance on the same day.

PolicyBee response (where required):
Thank you for your feedback.

I'm sorry we didn't get back to you as quickly as you would've liked.

Unfortunately, your call back request came through when we were closed. It meant we couldn't get back to you until the next day, at which point we left a voicemail. However, we do...

Date: 07-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markIt was quick and easy to fill in the application.

PolicyBee response (where required):

Date: 06-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markSarah was very helpful and knowledgeable about the exact products I required and once purchased the documentation arrived astoundly fast. 10/10 service.

PolicyBee response (where required):

Date: 05-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markHannah was very helpful.

PolicyBee response (where required):

Date: 05-Jun-2014 | Rating:1 star

Customer comment:
testimonial quotation markYou can't even get the email address right ?

PolicyBee response (where required):
Thank you for telling us about your experience of Policybee.

As you may have guessed, we send our emails to an address stored automatically from information you enter when you originally make contact. I'm sorry if that information wasn't right.

Please do get in touch again so ...

Date: 05-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markSimple to use website. Everything was very clearly laid out. And when I wasn't sure of something a helpful advisor answered my question clearly and answered the phone quickly.

PolicyBee response (where required):

Date: 04-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markGreat service, quick.efficient, good price

PolicyBee response (where required):

Date: 03-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markIt was fast and easy to sign up, and when I had a question about the application I was able to easily call someone and get an answer.

PolicyBee response (where required):

Date: 02-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markGood stuff, well run, friendly.

PolicyBee response (where required):

Date: 01-Jun-2014 | Rating:5 stars

Customer comment:
testimonial quotation markthe website was very easy to use, quick and excellent value for money

PolicyBee response (where required):

Date: 31-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markBrilliant

PolicyBee response (where required):

Date: 31-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markIt was a good service.

PolicyBee response (where required):

Date: 31-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markCould not want better 1st class service and friendly staff

PolicyBee response (where required):

Date: 30-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markEasy to use service and purchase of the insurance and love that it was more cost effective to pay monthly than annually.

PolicyBee response (where required):

Date: 29-May-2014 | Rating:2 stars

Customer comment:
testimonial quotation markThey got the name of my company wrong, which can happen when using the telephone to give vital information. This is understandable but they got it wrong again when setting up the direct debit, after I sent them an email to confirm the name of my company.

PolicyBee response (where required):
We're sorry we misspelt your company name. It shouldn't have happened.

And we're sorry our mistake meant your insurer set up the Direct Debit with the wrong company name, too.

Both issues have been fixed now, and all your documents are correct. Sorry again for the trouble.

Date: 29-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markOnline application excellent and it is very user friendly application for people who don't have more knowledge on insurance policies.

PolicyBee response (where required):

Date: 28-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markSpeedy quote and setup process.

PolicyBee response (where required):

Date: 22-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markeasy to setup and good price

PolicyBee response (where required):

Date: 22-May-2014 | Rating:2 stars

Customer comment:
testimonial quotation markGenerated policy documents contained no details, only headings for the 1st 24 hoursso there was no proof that the policy had been taken out. This resolved itself but should not have happened.

PolicyBee response (where required):
Thanks for pointing out the problem with your docs.

We know there's a bug in Firefox that doesn't always allow in-browser reading of pdf files. It looks like that's what happened in your case.

Unfortunately, until Mozilla fix the Firefox bug, there isn't a lot we can do about i...

Date: 22-May-2014 | Rating:4 stars

Customer comment:
testimonial quotation markSimple and easy process no problems

PolicyBee response (where required):

Date: 20-May-2014 | Rating:4 stars

Customer comment:
testimonial quotation markI have signed up for insurance with PolicyBee as the premium was a good price, the application process was simple and a friend recommended the company. I cannot vouch for it in terms of dealing with claims.

PolicyBee response (where required):

Date: 19-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markThey were by far the best company I have ever dealt with. They listened, made a real effort to understand, kept in touch to advise me what was going on and made me feel like a valued customer. Cannot recommend highly enough.

PolicyBee response (where required):

Date: 19-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markBoth Hannah and Kerri were very helpful and prompt in their actions

PolicyBee response (where required):

Date: 19-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery helpful, highly recommended

PolicyBee response (where required):

Date: 18-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markWebsite easy to follow. Sales person very helpful and knowledgeable

PolicyBee response (where required):

Date: 17-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery easy to use with clear information.

PolicyBee response (where required):

Date: 16-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markIt was incredibly easy to get insurance for all my photography equipment and thanks to your great website I got it done very quickly.
Also, free MOO.com cards are a very nice plus :)

PolicyBee response (where required):

Date: 16-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markGood value, fuss free to select the options and receive a quote. I had a small query which was dealt with promptly. What more could you ask ?

PolicyBee response (where required):

Date: 16-May-2014 | Rating:4 stars

Customer comment:
testimonial quotation markNot happy with being charged an extra £50 just to set up monthly repayments, think thats scandalous,

PolicyBee response (where required):
Yes, we agree.

Because we're a broker, we try to offer as many different policy and payment options as possible. In your case, the most competitive policy we found was from a insurer that, unfortunately, doesn't offer interest-free instalments.

That meant we had to use a third...

Date: 15-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery easy to use and great prices!

PolicyBee response (where required):

Date: 14-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markwebsite and application very clear

PolicyBee response (where required):

Date: 14-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markvery efficient and helpful

PolicyBee response (where required):

Date: 11-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markCompetitive pricing, friendly expert service.

PolicyBee response (where required):

Date: 11-May-2014 | Rating:5 stars

Customer comment:
testimonial quotation markGreat service, very good price structure and options, easy and straight forward to use the web pages, had to clarify some details via phone call, member of staff was efficient answered questions after checking with supervision all taking a matter of minutes.
Will recommend and hopefully use for many years ( if the price remains competitive)

Thanks Gregg Boardman

PolicyBee response (where required):

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