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What our customers say

Your clients don’t expect ‘average’.

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0845 872 5090 or email contactus@policybee.co.uk and let us know.

Date: 9 Hour(s) ago | Rating:5 stars

Customer comment:
testimonial quotation markVery competitive costs, and packages to suit individual requirements. Easy to use online service.

PolicyBee response (where required):

Date: 34 Hour(s) ago | Rating:5 stars

Customer comment:
testimonial quotation markSimple and effective website, but I was blown away by the customer service delivered over the phone. The agent dealing with my account was friendly, knowledgeable and helped me to get the services I needed. Very happy to recommend PolicyBee to others.

PolicyBee response (where required):

Date: 21-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markEasy process

PolicyBee response (where required):

Date: 19-Apr-2014 | Rating:4 stars

Customer comment:
testimonial quotation markGood so far, all I've done is start a policy. Good price and polite staff.

PolicyBee response (where required):

Date: 18-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markPolite, informed, direct and to the point. Excellent first experience.

PolicyBee response (where required):

Date: 17-Apr-2014 | Rating:4 stars

Customer comment:
testimonial quotation markI have always found PolicyBee to be informative without any legal speak. Contactable and professional.

PolicyBee response (where required):

Date: 16-Apr-2014 | Rating:4 stars

Customer comment:
testimonial quotation markClear and easy to use - thank you.

PolicyBee response (where required):

Date: 16-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markI needed Public Liability insurance for a contract and googled my search. I came across PolicyBee as the graphics were attractive but not too busy and all the information was clearly laid out. I rang and spoke to Sarah who was very friendly, knowledgable and got a quote out to me immediately. I would not hesitate to recommend this first class service!

PolicyBee response (where required):

Date: 16-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markPolite, pleasant and efficient manner

Addressed my requirements speedily

Very happy with the service provided

PolicyBee response (where required):

Date: 16-Apr-2014 | Rating:4 stars

Customer comment:
testimonial quotation markpretty easy to use it online, I had a doubt and called the number. The response was very fast and quick. I am really plaesed. I would certainly recommend to my friends .

Regards
Nat
07881905304

PolicyBee response (where required):

Date: 16-Apr-2014 | Rating:4 stars

Customer comment:
testimonial quotation markso far

PolicyBee response (where required):

Date: 15-Apr-2014 | Rating:4 stars

Customer comment:
testimonial quotation markMy purchase of a policy was very straightforward.

PolicyBee response (where required):

Date: 14-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery easy to understand and helpful.

PolicyBee response (where required):

Date: 14-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markExcellent service overall, very pleased

PolicyBee response (where required):

Date: 14-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markI felt the service was very good, all of my contact was done via the website so didn't speak to any individual. The website process was very easy and explained everything clearly.

Overall I am currently very happy with the service.

PolicyBee response (where required):

Date: 10-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markThe service is excellent.

PolicyBee response (where required):

Date: 07-Apr-2014 | Rating:4 stars

Customer comment:
testimonial quotation markIt was simple to understand and easy to set up. However, the acid test of any insurance is how simple and easy it is to claim if needed.

PolicyBee response (where required):

Date: 07-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markPolicy Bee's website is easy, self explanatory and clear in terms of useage.
I like their friendly way of taking you through options and I loved the fact that there was no hard sell. A gentle email reminder with my quote suited me.
This wasn't the cheapest quote but I think quality and substance win the day!

PolicyBee response (where required):

Date: 06-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markQuick and easy online application at a really good price. Would recommend to anyone

PolicyBee response (where required):

Date: 06-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markExcellent service from the customer service advisers (especially Hannah Tonge).

PolicyBee response (where required):

Date: 04-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markWas one of the only websites that allowed me to get an immediate quote and buy online. Most others let you go through the whole registration process only to be told they would call with the quote then not even get in touch. PolicyBee were a good price too so will definitely recommend to others.

PolicyBee response (where required):

Date: 03-Apr-2014 | Rating:4 stars

Customer comment:
testimonial quotation markNice and easy to buy, terms and conditions easily found and read.

PolicyBee response (where required):

Date: 03-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markPolicyBee provided me a 1st class experience in purchasing commercial insurance, both client service and price. Have already made a successful recommendation.

PolicyBee response (where required):

Date: 03-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markQuick and simple very well tailored for my industry

PolicyBee response (where required):

Date: 03-Apr-2014 | Rating:4 stars

Customer comment:
testimonial quotation markGreat service but had to pay to call an 0845 number.

PolicyBee response (where required):
Thanks for your feedback.

You’ll be pleased to hear that all our numbers are charged at local rate. And we’re always happy to call you back if you prefer. Sorry if this caused you any concern.

If you have any other queries, please feel free to drop me a line.
...

Date: 03-Apr-2014 | Rating:5 stars

Customer comment:
testimonial quotation markFast efficient user friendly

PolicyBee response (where required):

Date: 31-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markThey were very easy to deal with, very helpful and everything was done in a timely manner.

PolicyBee response (where required):

Date: 28-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markCustomer service team was very helpful and responsive. Policy documents were sent out extremely promptly.

PolicyBee response (where required):

Date: 27-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markReally quick & easy. Jane was great help. Will definitely recommend.

PolicyBee response (where required):

Date: 24-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markSarah was really helpful, great communication and went out of way to make sure requirements were met - thanks very much

PolicyBee response (where required):

Date: 22-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markI was soooo impressed by the service I received. Having wrestled with my existing broker for weeks trying to get this sorted out, Policybee did it for me in less than 24 hours! Thank you so much, I would highly recommend you to others.

PolicyBee response (where required):

Date: 21-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markI found the online service very easy to use and when I did have a couple of queries I made a call to customer services. This happened twice and both times the calls were answered immediately, no holding or pressing buttons (!), and both advisors were knowledgeable and able to help and resolve my queries. Excellent.

PolicyBee response (where required):

Date: 20-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markOn line purchase was very easy and quick

PolicyBee response (where required):

Date: 20-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery straightforward process

PolicyBee response (where required):

Date: 18-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markexcellent service - quick response and friendly

thanks

PolicyBee response (where required):

Date: 18-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markSeems great, very competitive pricing and clear wording.

PolicyBee response (where required):

Date: 18-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markA very good service. Recommending!

PolicyBee response (where required):

Date: 18-Mar-2014 | Rating:4 stars

Customer comment:
testimonial quotation markFair

PolicyBee response (where required):

Date: 17-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery pleased with the service - due to the nature of the cover we needed I had to call to proceed with my quote, but the team managed to find cover that was right for me before end of play on the same day. The price is right and the level of cover is perfect. It was such a pain looking around for the specific insurance my business required but these guys sorted it for me!

Many thanks :)

PolicyBee response (where required):

Date: 17-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markEasy to use website giving clear information. Competitive rates.

PolicyBee response (where required):

Date: 17-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery good service, found us an excellent value Pro Indem policy to suit our business needs.

PolicyBee response (where required):

Date: 15-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery straightforward, fast and great price.

PolicyBee response (where required):

Date: 13-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markApart from haveing a premimum rate phone number I think that Policy Bee are great, they were professional, clear, transparent and got me a policy that was affordable and met all of my business needs

PolicyBee response (where required):
Thanks for your feedback.

You’ll be pleased to hear that all our numbers are charged at local rate. And we’re always happy to call you back if you prefer. Sorry if this caused you any concern.

If you have any other queries, please feel free to drop me a line.

Date: 12-Mar-2014 | Rating:4 stars

Customer comment:
testimonial quotation markseems fine so far. was pretty quick to set up which was a positive.

PolicyBee response (where required):

Date: 12-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markvery good

PolicyBee response (where required):

Date: 11-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery good, clear and concise information.

PolicyBee response (where required):

Date: 10-Mar-2014 | Rating:4 stars

Customer comment:
testimonial quotation markThe person I dealt with was very helpful and responses were timely. Only delay was as a result of the proposal form being in a format not recognised by my computer, and having to be completed by hand and sent by post as a result. Otherwise good.

PolicyBee response (where required):

Date: 10-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markGreat customer service, very easy to use online application and quick responce
Tony

PolicyBee response (where required):

Date: 09-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markThe web site was impressive and easy to follow and I had confidence that it targeted exactly what i wanted.
The telephone calls were also extremely helpful.
It made my choice obvcious.

PolicyBee response (where required):

Date: 09-Mar-2014 | Rating:4 stars

Customer comment:
testimonial quotation markFriendly and reliable.

PolicyBee response (where required):

Date: 09-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markI cannot assess the quality of the insurance policy in case of claim at this stage but the sign-up process is excellent - easy and very fast with policy documents received electronically.

PolicyBee response (where required):

Date: 07-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markI found it a very simple process, and liked the ability to create my own policy to reflect what I actually need. The product is very competitively priced, and the service was excellent.

PolicyBee response (where required):

Date: 07-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markQuick and easy to set up. Good service

PolicyBee response (where required):

Date: 06-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markThe company representative Jane Aldous was efficient friendly and helpful,
even phoning me personally to remind me my previous company insurance was running out.
If all sales personnel were like this it would make life very easy indeed. This is the right person for the right job.
Many thanks it was a pleasure doing business with Policy Bee
Kathlyn Kirkby

PolicyBee response (where required):

Date: 06-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markIt was very easy to use
My only observation is that I was recommended to Policy Bee by Emma Herbert and it was only after the process I realized if she'd sent me the link rather than telling me on the phone we'd have both been rewarded - also where are my MOO cards?
Thanks!

PolicyBee response (where required):
Thank you for your feedback.
You'll be pleased to hear we've linked you with Emma Herbert; we're more than happy to do this after purchase too.

We've also popped you over an email about claiming your MOO cards.

Please feel free to get in touch with any other questions. ...

Date: 05-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery helpful and quick to respond.

PolicyBee response (where required):

Date: 02-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markeasy and straightforward. your expert was polite and answered all my questions. the whole process only took few minuets. but as always the proof of the pudding is in the claiming !

PolicyBee response (where required):

Date: 01-Mar-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery simple and easy to use.

Was pleased that I could customise my policy.

Very reasonable price for the insurance.

Would recommend any photographer looking at setting up a business to use PolicyBee.

PolicyBee response (where required):

Date: 28-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markEasy to organise online and almost instant cover. Great

PolicyBee response (where required):

Date: 27-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markReally good experience using the Policy Bee website. Easy to use and easy to get the flexibility in a policy that I wanted!

PolicyBee response (where required):

Date: 27-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery easy to apply and set up payments for.

PolicyBee response (where required):

Date: 26-Feb-2014 | Rating:4 stars

Customer comment:
testimonial quotation markThe application process would have been better if I could save it more frequently. I have to re-apply the whole application process 3-4 times to complete the application.

PolicyBee response (where required):

Date: 26-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery quick to setup, and no spam phone calls during or after the process.

PolicyBee response (where required):

Date: 26-Feb-2014 | Rating:4 stars

Customer comment:
testimonial quotation markrelatively easy to use website and overall competitive insurance premiums.
However, it was a little frustrating having to wait for the premium to update after every policy change. I would recommend that instead of updating in real time like this an update button could be added which could be clicked once all changes have been made to refresh the premium amount at that point.

PolicyBee response (where required):
Thank you for your feedback. I'm sorry getting your quote was a little frustrating.

Making things quicker is always something we're looking at, and we value your input on improving specific areas.

Your suggestion of an 'update' button makes perfect sense, and it's certainly an...

Date: 23-Feb-2014 | Rating:4 stars

Customer comment:
testimonial quotation markthank you

PolicyBee response (where required):

Date: 23-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery easy and quick to use website.
Used many times before and will definitely use again.

PolicyBee response (where required):

Date: 22-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markGreat experience from start to finish. The website is very well designed from a users perspective, great design and information. Great value, easy to understand insurance. The purchasing process was also amazingly easy. I started on the website, really quick, straightforward and then actioned payment over the phone, as I had a small question. Got through straight away, the lady I spoke to was professional and friendly. Extremely helpful, genuine and sounded like she really enjoyed her job. One of the most common and ambiguous terms in business today is 'client-centricity' or 'client focus'. Many business claim to have it, but few actually deliver. It is refreshing to deal with a company that does delivery, in a big way.

PolicyBee response (where required):
Thanks so much for your kind comments.

Really chuffed to hear everything went well. Makes it all worthwhile!

Nick Green
Head of Content
nick.green@policybee.co.uk

Date: 19-Feb-2014 | Rating:4 stars

Customer comment:
testimonial quotation markI called to change my cover as I thought I'd bought sufficient for my work. The policy was changed straight away with no fuss with all documentation arriving at my inbox within minutes.

PolicyBee response (where required):

Date: 18-Feb-2014 | Rating:4 stars

Customer comment:
testimonial quotation markthanks

PolicyBee response (where required):

Date: 18-Feb-2014 | Rating:3 stars

Customer comment:
testimonial quotation markI have just taken out a policy and having read all the detailing set out in the policy in depth. I can see its importance and that Policy Bee expect you to take it seriously. Therefore when I rang and asked a key question about my cover I was told they would ring me back with the answer. I am still waiting to here from them? I am not sure if indeed I am properly covered now. Please ring me back and give me the answers I need.

PolicyBee response (where required):
Sorry we didn't get back to you as quickly as you wanted. Insurers sometimes take longer than we think to come back with an answer.

I trust Sarah's call this morning answered your query and confirmed that you are indeed covered.

Please get in touch if there's anything else you...

Date: 17-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markThe site was clean and easy to navigate, and was very responsive when changes were made as I decided what level of cover I wanted. I also liked the fact that the policy was very customisable, and managed to build one tailored to my needs. Thanks.

PolicyBee response (where required):

Date: 16-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markHannah was very knowledgable and provided outstanding support. She followed up on the issues raised by my client (a large international company) and provided written advice which I was able to use when negotiating with the client. Far better service than received from Hiscox!

PolicyBee response (where required):

Date: 16-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markGreat service

PolicyBee response (where required):

Date: 15-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markFast and excellent eady to use websitr

PolicyBee response (where required):

Date: 14-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markExcellent

PolicyBee response (where required):

Date: 14-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markClear and prompt feedback from email correspondence.
Web interface was simple and quick to give quotes.
Purchase was also simple and quick.
Documents received in email quick and concise.

PolicyBee response (where required):

Date: 14-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markNo complaints, it all worked efficiently, Sarah was helpful

PolicyBee response (where required):

Date: 14-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery helpfull sales person, (Hannah Tonge) very professional and explains the policy very clearly
Would recommend Policy bee

PolicyBee response (where required):

Date: 14-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markLaura was very helpful and friendly. The follow up email was expeditious and thorough. I would recommend your service without hesitation.

PolicyBee response (where required):

Date: 13-Feb-2014 | Rating:4 stars

Customer comment:
testimonial quotation markIt was easy to sign up. Well explained.

PolicyBee response (where required):

Date: 12-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markAn efficient and personalised service, plus a good value product

PolicyBee response (where required):

Date: 12-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery professional yet personal service. I had made a mistake filling in the form and Nina Burns took care of it straight away. She also offered me services that I was entitled to but unaware. Great start to a new relationship between the client and insurer.

PolicyBee response (where required):

Date: 12-Feb-2014 | Rating:4 stars

Customer comment:
testimonial quotation markRelatively easy instuctions to follow however like all online services there are limitations to the options. When I rang your customer service with a question the answer was precis and the further information given was a help.
Would rate good verging on excellent.

PolicyBee response (where required):

Date: 11-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markExcellent service , and the advisors on the phone were very professional, pleasant and helpful.

PolicyBee response (where required):

Date: 11-Feb-2014 | Rating:4 stars

Customer comment:
testimonial quotation markEfficient and friendly service with a good price for my insurance. Thank you!

PolicyBee response (where required):

Date: 11-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery polite and professional.

PolicyBee response (where required):

Date: 10-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery straight forward, fast and friendly service. The blog answers most questions, the rest is answered over the phone. Also the insurance is very competitively priced, covers everything I need and Hiscox (which is the insurer in my case) is rated high on it's ethical practices. This is how all insurance brokers should look!

PolicyBee response (where required):

Date: 09-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markFast, efficient and friendly

PolicyBee response (where required):

Date: 08-Feb-2014 | Rating:4 stars

Customer comment:
testimonial quotation markstaff very helpful and polite

PolicyBee response (where required):

Date: 08-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markResponded faster that comparable companies in providing a quote

PolicyBee response (where required):

Date: 06-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markThanks for one of the best planned web sites that I have used simple and straight forward will definately use the service again.

Regards
David Davies

PolicyBee response (where required):

Date: 05-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery easy to use and understand. Would use again.

PolicyBee response (where required):

Date: 03-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markEasy to understand website and so far good service

PolicyBee response (where required):

Date: 02-Feb-2014 | Rating:4 stars

Customer comment:
testimonial quotation markQuick and simple.

PolicyBee response (where required):

Date: 01-Feb-2014 | Rating:5 stars

Customer comment:
testimonial quotation markExcellent communication from Jane Aldous. All my queries answered quickly and to my satisfaction. I will happily recommend.
Neil Davidson.
Director of Training.
ND Training Associates.

PolicyBee response (where required):

Date: 30-Jan-2014 | Rating:5 stars

Customer comment:
testimonial quotation markVery helpful and quick to respond to enquiries/questions.

PolicyBee response (where required):

Date: 29-Jan-2014 | Rating:4 stars

Customer comment:
testimonial quotation markThe site was easy to use also getting a quote and buying the policy was easy with uses friendly customisation on the site.

PolicyBee response (where required):

Date: 28-Jan-2014 | Rating:5 stars

Customer comment:
testimonial quotation markEasy to find, easy to find the right package, payment was smooth, i called the helpline to assist with payment and it was answered and dealt with smoothly

Well Done

PolicyBee response (where required):

Date: 28-Jan-2014 | Rating:5 stars

Customer comment:
testimonial quotation markStraight-forward, clear, simple, couldn't have been easier. It's just the way on-line procurement should be!

PolicyBee response (where required):

Date: 27-Jan-2014 | Rating:5 stars

Customer comment:
testimonial quotation markI asked for a half dozen quotes over a couple of years, and all were provided without any obvious fatique. Very good customer service, quick repsonse to emails and friendly manner. Would recommend to others

Robert Wiltshire

PolicyBee response (where required):

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