We're here to help
0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly

Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

★★★★★
12 April 2024
Aesthetics
ezcellent fast efficient and saved me £60 a month from my previous insurer
★★★★★
11 April 2024
Coffee shop
Easy and Quick
★★★★★
11 April 2024
Charity/not-for-profit organisation
Good service and product to serve our need, for an acceptable price.
★★★★★
11 April 2024
Photography
straightforward ordering process, only time will tell regarding the response if I ever have to claim. Fingers crossed I won't!
★★★★★
10 April 2024
Charity/not-for-profit organisation
very helpful staff, thank you and affordable
★★★★★
10 April 2024
Charity/not-for-profit organisation
Just so easy to sort out online.
★★★★★
9 April 2024
Domiciliary Care Agency
It was quick, easy and professional in getting a quote for my business insurance.
Jenna worked with speed and efficiency, and within a week of enquiring with the Bank holidays in between my business was insured.
★★★★★
8 April 2024
Beauty & Complementary Therapies
Very clear site, easy to use, understand and get the policy that suited my needs.
★★★★★
8 April 2024
Transport consultancy
Very easy and stright through system and very goodprice
★★★★★
8 April 2024
Aesthetics
fast response to my enquiry.
Friendly staff and helpful with questions.
★★★★★
8 April 2024
Charity/not-for-profit organisation
Very simple and clear information which made applying easy
★★★★★
8 April 2024
Teaching
very satisfied, and reasonable price. when I called for help, they answered very fast and solve the problem straight.
★★★★★
5 April 2024
Fashion outfitter
Prompt, efficient & Value for Money.
★★★★★
5 April 2024
Charity/not-for-profit organisation
Easy website to use. Very polite young lady called to check a few points.
★★★★★
4 April 2024
Charity/not-for-profit organisation
Courteous and timely discussion with the broker who set us up in 24 hours
★★★★★
4 April 2024
Charity/not-for-profit organisation
Excellent - always helpful with iur telephone queries. Everything was clear and concise.
★★★★★
4 April 2024
Translation & Interpreting
Excellent service, easy to use on-line and good product offering.
★★★★★
3 April 2024
Charity/not-for-profit organisation
Very helpful and friendly service but more importantly, they did exactly what they said they would do.
★★★★★
3 April 2024
Charity/not-for-profit organisation
Quick and easy to log in and all sorted in 15 mins
Recommended by another flower club which made it so much easier to get the cover we needed
★★★★★
3 April 2024
Charity/not-for-profit organisation
Reasonable quote. Prompt delivery of documents. Easy to navigate site
★★★★★
1 April 2024
Counselling
Very easy to set up the policy and very good value
★★★★★
30 March 2024
Aesthetics
I have taken out two policies with PolicyBee and recommend them to anyone. Great prices, fabulous customer service.
★★★★★
29 March 2024
Freelance Office Support and Virtual Assistant
It was easy and straight forward to set up.
★★★★★
29 March 2024
Videographer
From getting my first quote to starting the policy, I feel that PolicyBee have supported me, and made the process really simple.
★★★★★
28 March 2024
Charity/not-for-profit organisation
I found staff very helpful.
★★★★★
28 March 2024
Charity/not-for-profit organisation
Everything is in plain English and easy to follow. Prompt replies to my queries and although I didn’t actually speak to anyone it felt like a conversation with friends.
★★★★★
28 March 2024
Aesthetics
Very good
★★★★★
28 March 2024
Transport consultancy
I expect the service would be great as a first impression
★★★★★
27 March 2024
Charity/not-for-profit organisation
Quick and efficient -met my needs Whole process only took 10 minutes once I had confirmed with colleagues that quote was what we wanted.
★★★★★
26 March 2024
Charity/not-for-profit organisation
Quick, easy, no pestering.
★★★★★
25 March 2024
Letting Agency
Very simple to use online cover within minutes.
★★★★★
25 March 2024
Virtual Assistant
Fast, friendly service! I wasn't as knowledgable as I would have liked, and she helped me get cheap, comprehensive cover perfect for what i need. It barely took 10 min!
★★★★★
25 March 2024
Aesthetics
Excellent service staff are very helpful every time I call.
★★★★★
25 March 2024
Charity/not-for-profit organisation
Excellent and knowledgable staff, a joy to do business with.
★★★★★
25 March 2024
Freelance Office Support and Virtual Assistant
Really easy site to navigate. 1 question I answered prompted a call with Katherine. She was super friendly and explained the question in layman's terms. I gave my answer and the policy was set up immediately. Would highly recommend
★★★★
24 March 2024
Charity/not-for-profit organisation
Very professional and helpful.Willing to spend time to listen to what I was requesting re. Insurance
★★★★★
23 March 2024
Charity/not-for-profit organisation
Excellent personal experience from a person who understood the issues.
★★★★★
21 March 2024
Florist
As the five-star rating reflects "Excellent".
★★★★★
21 March 2024
Aesthetics
Amazing service Thankyou
★★★★★
21 March 2024
Car Valeting
Fantastic service would recommend. I will use PolicyBee for my other company
★★★★★
21 March 2024
Beauty therapy
Excellent service. Went above and beyond
★★★★★
19 March 2024
Aesthetics
Easy, straightforward information with exactly what I needed
★★★★★
18 March 2024
Charity/not-for-profit organisation
Hassle free and straightforward
★★★★★
18 March 2024
Barber
great
★★★★★
18 March 2024
Beauty therapy
Simple and straightforward.
★★★★★
18 March 2024
Charity/not-for-profit organisation
Easy to speak to an adviser and simple to complete on line.
★★★★★
18 March 2024
Accountancy (Not Chartered or Certified)
Competitive pricing easy to use
Very easy website to get quotes
★★★★★
18 March 2024
Teaching
I got the insurance cheaper than when I looked directly with places!
★★★★★
17 March 2024
Charity/not-for-profit organisation
Worked efficiently and promptly
★★★★★
16 March 2024
Charity/not-for-profit organisation
Really easy to get a quote, great value, and great cover.
★★★★★
16 March 2024
Car Valeting
Very good and cheaper than other policies out there.
★★★★★
15 March 2024
Charity/not-for-profit organisation
Very easy to understand. I had a query which was sorted out for me by an advisor on the phone in simple straightforward language, which I can now relay to my group. Also when I phoned the advisor he answered immediately, no annoying preamble. Perfect.
★★★★★
15 March 2024
Aesthetics
Reasonable price, quick service
★★★★★
14 March 2024
Copywriting
Very impressed with PolicyBee. They are taking care of all of my business insurances (I'm a bit awkward!). Patient and thorough even when I disappeared on holiday and left them hanging! Thanks guys, keep up the good work.
★★★★★
14 March 2024
Digital Marketing & Web Design
online service easy and accurate to my demand- offering few options that I would not thought about which was useful - order placed and insurance policy issued and received the same day- really happy how simple it was
★★★★★
13 March 2024
Private Investigating
Quick & Easy Service a good product at a good price
★★★★★
12 March 2024
Interpreting
So far it’s been great . A friend recommended me so we will get a bonus each for that too which is nice. All has been very Simple. Hopefully if i ever have to claim ( hopefully not) it will be simple too .
★★★★★
11 March 2024
Event and wedding organisers
Very straight forward and a great comparison to others.
★★★★★
11 March 2024
Charity/not-for-profit organisation
Staff are clear and friendly with their advice.
★★★★★
10 March 2024
Charity/not-for-profit organisation
Easy to understand and make the right decisions for our charity at this time. As our group grows we can add extra cover as we develop.
★★★★★
9 March 2024
NVQ Assessment
Friendly, efficient and helpful
★★★★★
9 March 2024
Charity/not-for-profit organisation
This was an easy and professional experience- the team called me upon my request and the unclear issues were dealt with in a rapid no-nonsense fashion.
I felt supported and valued.
★★★★★
8 March 2024
Virtual Assistant
I spoke with Jenna after my initial quote was referred for review. She was quick to respond, polite and efficient and got me set up the same day. Excellent service - thanks again.
★★★★★
7 March 2024
Aesthetics
Simple and easy to navigate with good options.
7 March 2024
Eyelash Technician
I phoned 3 times and never got through it told me to leave a message and someone will phone me back but never did. I have also been emailing and not had a response. Not a great start if i cant get into contact with yous im not sure I wanna be with yous.
Hello. We’re sorry you didn’t receive the high level of customer service expected. One of our advisers replied to your emails, so we’re sorry to hear you didn’t get them, tech gremlins must've been up to mischief. We're glad you were able to speak to us on the phone this morning and clear things up. If you need anything else, please get in touch and we'll get straight back to you. All the best, Sian Adams, Medical Malpractice Team Leader.
★★★★★
6 March 2024
Complementary therapy
Great service, from the online to the helpful and quick emails, and ability to speak on the phone as well with quick information to help decisions.
★★★★★
5 March 2024
Science consultancy
Easy to use website, presentation of information really good.
★★★★★
5 March 2024
Charity/not-for-profit organisation
easy to understand, friendly staff
★★★★★
4 March 2024
Charity/not-for-profit organisation
Easy process and informative.
★★★★★
3 March 2024
Estate Agency and Property Management
was a great help with organising all the insurance requirements we had.
★★★★★
3 March 2024
Charity/not-for-profit organisation
Customer service was very helpful in resolving queries about the policy.
★★★★★
3 March 2024
Charity/not-for-profit organisation
PolicyBee were able to arrange the cover I needed for our voluntary association at reasonable cost. Much better than was offered when I went on-line to the big insurance companies.
★★★★★
2 March 2024
Car Valeting
I'm just really glad to have insurance, it's worth peace of mind, so thank you for the service you provide.

Kind regards
Stuart Darbyshire
★★★★★
2 March 2024
Charity/not-for-profit organisation
i completed a quote on line, which I verified by phone.
Staff were helpful and efficient.
★★★★
1 March 2024
Charity/not-for-profit organisation
Clear and concise advice provided, plus an acceptable quote for our small, long established sidecar club. Above all, affordable.
★★★★★
29 February 2024
Music Consultancy
Fabulous customer service from Zoe who helped me with the process straightforwardly and efficiently.
★★★★★
28 February 2024
Charity/not-for-profit organisation
Friendly, professional and polite. Dealt with efficiently and with ease.
★★★★★
28 February 2024
Aesthetics
Super easy to get insurance. I didn’t have to speak to anyone . No lengthy phone calls, just a few simple questions online and you’re good to go. Amazing!
★★★★★
28 February 2024
Beauty therapy
Great service so have started my policy so all good so far
★★★★★
27 February 2024
Recruitment Agency
Good response to my queries
★★★★
27 February 2024
Charity/not-for-profit organisation
Obtaining the insurance was simple and straightforward and at a competitive price. Only downside was printing off the "smallprint" which ran to very many pages. I resorted to 2pages printed on each page AND double-sided printing...else the cost of printing ink expended would have been too much !
Hello, sorry to hear about your printing marathon. The thing is, insurers like to dot all the ‘i’s and cross all the ‘t’s to make your cover as clear-cut as possible…which is why wordings can be lengthy. And although we’re paperless where possible, we’re always happy to send documents to anyone who asks us. So just let us know, and we’ll put copies in the post to you. Or you can always get hold of them by signing in to your online account. Hope that helps. All the best - Kerri-Ann Hockley, Head of Customer Service.
★★★★★
27 February 2024
Risk Management Consultancy
Simplicity
★★★★★
24 February 2024
Charity/not-for-profit organisation
Great service, nothing was too much trouble and a great price.
★★★★★
24 February 2024
Property owners
Efficient and well priced
★★★★★
23 February 2024
Complementary therapy
Very professional, responsive and helpful.
★★★★★
23 February 2024
Charity/not-for-profit organisation
Great service for not for profit - professional, responsive and good value
★★★★★
23 February 2024
Charity/not-for-profit organisation
All in all a very good service
★★★★★
21 February 2024
Aesthetics
Easy to apply, very good reviews this was a easy choice to make with PolicyBee
★★★★★
21 February 2024
Structural Engineers
I bought a policy. The process was straightforward since the beginning.

Simple questions, easy review.
★★★★★
19 February 2024
Business Consultancy
Application was straightforward online with a follow up call from a friendly and helpful representative. My policy was set up quickly and my documents were emailed straight away. Easy online access to my account followed. This is just how business should be done!
★★★★★
19 February 2024
Aesthetics
Lauren is amazing and she make sure her advice is clear and she knows what she is doing.

Thank you Lauren for your great job
★★★★★
18 February 2024
Charity/not-for-profit organisation
Very easy to obtain quote. Rapid and helpful response to query about the quote
★★★★★
18 February 2024
Aesthetics
Excellent service.
★★★★★
17 February 2024
Photography
I purchased professional photography insurance using PolicyBee’s website.
I was able to easily to check the various options and get a clear view of the cost.
The whole process was very straightforward and painless.
PolicyBee were also able to provide a more advantageous level of cover compared to my previous insurance provider, all for a similar premium.
Plus PolicyBee offer interest free payments over 12 months, which my previous insurance provider has now stopped doing.
★★★★★
17 February 2024
Aesthetics
Easy to get insurance and also provides cover for all the treatments needed
★★★★★
17 February 2024
Aesthetics
Great customer service
★★★★★
16 February 2024
Counselling
Really great service and easy to use/ apply!!! Good price too! Thank you
★★★★★
16 February 2024
Charity/not-for-profit organisation
Excellent very quick efficient service with pleasant and helpful staff
★★★★
15 February 2024
Environmental Consultancy
Nice and easy to find the insurance I wanted at a reasonable price. I phoned to check and managed to speak to a real person without having to wait ages on hold etc. They were helpful, friendly and efficient.
★★★★★
15 February 2024
Eyelash Technician
Easy to understand and good price

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Schemes Team Leader
Sian Adams
Medical Malpractice Team Leader
Zoe Langford
Senior Account Executive