Professional insurance
with a personal touch
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0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly

What our customers say

Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
8 December 2021
Management Consultancy
Helped get me what I needed very quickly!
7 December 2021
Counselling
Very helpful staff, I spoke with the same lady twice, very helpful and efficient and friendly
6 December 2021
Charity/not-for-profit organisation
Very helpful and efficient.

Good cover for our requirements.
6 December 2021
Online Retailer
Easy to get a quote. Competitive. When I had a query and called there was no wait time and the agent was really helpful. I'm very impressed!
3 December 2021
Charity/not-for-profit organisation
Easy to use website and good service when I rang up with a couple of queries
2 December 2021
Complementary therapy
Fast efficient polite
2 December 2021
Will Writing
Professional & easy to complete
Very competitive pricing
2 December 2021
Charity/not-for-profit organisation
Helpful efficient service made everything easy
2 December 2021
Charity/not-for-profit organisation
The representative picked up the phone quickly. Could quote me there and then. Recognised me when I phoned back 3 weeks later. Sent the policy docs through quickly.
1 December 2021
Editorial Consultancy
Excellent service. Website clear and easy to use, great coverage for everything I need
1 December 2021
Public Health Consultancy
From the beginning, I found PolicyBee staff to be helpful and responsive. They answered my questions, but didn't pursue me while I took time to review my options, read all the fine print, and take a decision. I noticed a small error in one of my documents, and this was corrected immediately. As an independent consultant working alone, I felt they took the time to understand the nature of my work to ensure they were offering the right product for my needs.
30 November 2021
Architect
The service was really helpful and quick to respond to my queries. We will definitely use them again.
28 November 2021
Coaching and leadership development
Efficient telephone support - no Covid poor services excuses!
28 November 2021
Photography
Very competitive pricing. Excellent customer service and great communication.
28 November 2021
Complementary therapy
Nothing was too much trouble, they explained and advised on the level of insurance cover I needed. Great to deal with. They took the worry out of finding the right insurance for me. They were so good the first time I have taken out a second policy with them too.
24 November 2021
Wedding Photography
Nice and easy, clean simple website, doesn't cost a fortune
23 November 2021
Risk Management Consultancy
Great site, I've been looking for months to get a policy. Using PolicyBee at the start would have solved my problems a lot quicker.
22 November 2021
IT & Business Consultancy
Straight forward with easy to understand terms.
21 November 2021
Virtual Assistant
Great service. Would definitely recommend to anyone wanting a straight forward fuss-free insurance policy.
21 November 2021
Beauty therapy
Really pleasant to speak to you and very helpful and understanding in the needs of my policy. I would definitely recommend PolicyBee.
19 November 2021
Dance studio
Friendly professional service! My queries were answered straightaway and the quote was sent quickly. I would highly recommend this company.
17 November 2021
Charity/not-for-profit organisation
Excellent customer service and on call support. Very helpful to a first time policy buyer. Thanks
15 November 2021
Online Retailer
excellent service at good price. Customer support team responds timely! Prices are reasonable for amazon seller insurance
13 November 2021
Executive coaching
Quick and efficient. Friendly, supportive and welcoming.
7 November 2021
Complementary therapy
I got a quote online higher than I’d expected so gave them a call. The gentleman that helped me was great and pointed out what I did and didn’t need leaving me with a much better quote and a perfect policy. Happy days!
1 November 2021
Charity/not-for-profit organisation
Fast, efficient, helpful, with a nice manner.
1 November 2021
Immigration consultant (OISC - Level 1)
good service!
30 October 2021
Accountancy (Chartered or Certified)
Very helpful staff wonderful service friendly highly recommended
30 October 2021
Dance studio
I had a fabulous experience Chris was so so helpful with my policy and easy to liase with and talk to. Much better customer service than the previous company I had a policy with.
29 October 2021
Immigration consultant (OISC - Level 1)
Website is very easy to use, excellent service
26 October 2021
Charity/not-for-profit organisation
Very helpful in getting the insurance right for our community group.
24 October 2021
Beauty & Complementary Therapies
Amazing! So efficient, excellent customer service and a really good deal. Thank you!
24 October 2021
Charity/not-for-profit organisation
Whole process easy and quick. Kept in the loop until completion.
24 October 2021
Dentist
A great service , sarah was very helpful she managed to finish all the paperwork in very short time ,thanks.
22 October 2021
Charity/not-for-profit organisation
Excellent service - quick response and good product recommended
22 October 2021
Charity/not-for-profit organisation
The customer service I received was professional, patient and ensured that I was given the best policy for the Charity.
20 October 2021
Beauty therapy
Very helpful and friendly. Explained everything really well. I was very grateful for her patience and kind manner.
20 October 2021
Education Consultancy
Very helpful. Quick responses to follow up from online quote. Easy to set up bespoke insurance for my business needs.
19 October 2021
Dental Nurse
Very friendly company. All the stuff help me with my indemnity insurance to be paid, and was very quick and easy
Rita
19 October 2021
Charity/not-for-profit organisation
fantastic service.
19 October 2021
Online Retailer
I had a few questions regarding my online quote so called the helpline. The adviser couldn't have been more helpful - great customer service!
19 October 2021
Training
Very easy to use & competitive prices!
17 October 2021
Aesthetics
Amazing easy to use website and was thrilled with the simplicity and ultimately the value for money for the service.
15 October 2021
Counselling
The staff were exceptional and met all my needs
14 October 2021
Charity/not-for-profit organisation
Very polite and easy to understand
14 October 2021
Charity/not-for-profit organisation
Helpful and informative advice to get me to the best policy for our needs. Very friendly and excellent service.
14 October 2021
Charity/not-for-profit organisation
It was quick & easy to apply & be accepted for our not for profit hedgehog rescue
13 October 2021
Complementary therapy
Great to be able to speak to someone who understands your needs. Very professional.
13 October 2021
Charity/not-for-profit organisation
Easy to deal with, no problems filling in online forms, quick and simple!
13 October 2021
Charity/not-for-profit organisation
Very helpful on telephone and kept me informed throughout the process of obtaining the cover we requested
13 October 2021
Immigration consultant (OISC - Level 3)
Excellent customer service
11 October 2021
Charity/not-for-profit organisation
Listened carefully to what I was requesting , understood and recommended an appropriate policy, sent a quote very quickly and left me to consult my colleagues about it and pay for it.
10 October 2021
Charity/not-for-profit organisation
Very efficient.
8 October 2021
Aesthetics
Very easy online procedure, and a very competitive price.
I am so glad I found this company!
8 October 2021
Charity/not-for-profit organisation
Good service
8 October 2021
Training Consultancy
Fast and efficient
8 October 2021
Freelance copywriting and Editing
A really easy set-up. Took less than 15 minutes to go through and select my policy.
7 October 2021
Beauty therapy
A direct service, with all the information necessary and fast postage of the insurance.
Nice and friendly advisor too.
7 October 2021
Online Retailer
Easy to navigate, easy to understand, easy to talk to them (to clarify cover) - Just what you expect from a Hiscox's brand.
7 October 2021
Charity/not-for-profit organisation
Extremely friendly and helpful staff on the phone who talked me through everything and sent emails and documents through promptly All wording easy to understand and easy to find information
4 October 2021
Aesthetics
Great service really helpful
3 October 2021
Charity/not-for-profit organisation
Polite, helpful & efficient
2 October 2021
Charity/not-for-profit organisation
Organised the insurance we required in a fast time. We had tried two other firms first and this one fitted our requirements.
2 October 2021
Aesthetics
Fast easy and simple
1 October 2021
Nutritional Therapy
They listened to what I wanted and created a bespoke package for me and took time to answer my questions and clarify things
30 September 2021
Charity/not-for-profit organisation
Prompt, helpful service from pleasant staff
30 September 2021
Charity/not-for-profit organisation
quick and efficient
30 September 2021
Cleaning Services
Excelente service
29 September 2021
Training
Easy to get information and set up. Good product options and no problems dealing with.
29 September 2021
Mindfulness Therapy and Training
customer service excellent
29 September 2021
Charity/not-for-profit organisation
Brilliant. Simple online questions. Good value product. Got through to helpful, understandable and courteous staff on telephone for personal service.
27 September 2021
Charity/not-for-profit organisation
Great, simple and what we wanted
27 September 2021
Beauty therapy
Easy system
26 September 2021
Charity/not-for-profit organisation
One of the few companies where the telephone is answered almost straight away. The adviser I spoke to listened and was well informed in the type of policy I needed and when there were queries she double checked them with other colleagues.
26 September 2021
Design Consultancy
The very best. Professional Prompt and Courteous.
24 September 2021
Charity/not-for-profit organisation
Katherine explained everything to me fully was very clear didn’t push me and when I had query and rang back she explained things again so I took out policy
24 September 2021
Architect
Efficient process and good value
21 September 2021
Business Consultancy / Project Management
Brilliant service and easy to understand helped me make my quick decision to join.
20 September 2021
Charity/not-for-profit organisation
They have helped me with my enquiry, and I was able to sort out the policy with them straightforward with no problems. Their staff has been very helpful.
19 September 2021
Tutoring Services
Was very good. Very fast you did it which we needed. And price was good as well
18 September 2021
Charity/not-for-profit organisation
Really quick and easy. Quote available online which realy saves time and everything was easy tounderstand
17 September 2021
Telecoms Engineering Consultancy
Friendly, informative, extremely helpful with all my queries and delivered a quote within 10mins on the phone!
16 September 2021
Charity/not-for-profit organisation
We needed public liability insurance quickly as we wanted to open the following day and it was so easy to fix and a lot cheaper than other insurance we had in the past. Lovely person to speak to as well. Thank you.
16 September 2021
Proofreading and Editing
I was clueless about what I needed, so decided to call up rather than getting an online quote. Zoe was so helpful in guiding me through the level of cover I needed, as well as the insurance implications of working for US-based clients. I also received a discount for being a member of the CIEP. Great service.
15 September 2021
Event Organiser
Great service. I had a unique situation and needed a referral. While it took a while for the referral to come back this wasn't down to PolicyBee.
My plan is now alot cheaper than my previous policy with another company saving my business and I feel I am getting alot more for my business.
13 September 2021
Complementary therapy
Everyone I spoke to was so positive, polite, friendly and professional.
So helpful and clear with their information.
So good to have this type of service in this day and age.
Thank you!!
I will be recommending PolicyBee!
13 September 2021
Aesthetics
So easy, literally took minutes to complete and insured straight away.
12 September 2021
Online Retailer
I was really impressed with the service from PolicyBee. For starters I didn’t get put through to an automated message to select options. I got straight through to a person who was able to discuss what I needed. It was easy, quick and professional to purchase insurance. I had problems with other coming just getting through to the right person but with PolicyBee is was stress free and it gave me confidence that if there ever was a problem I would be able to get through to contact them and discuss it. I would highly recommend them.
11 September 2021
Charity/not-for-profit organisation
Easy to do business with.
Answered my questions quickly.
Fair price for what I needed.
10 September 2021
Business Coaching / Consulting
Very helpful and friendly.
10 September 2021
Charity/not-for-profit organisation
The price for the cover required for our small Society was very reasonable. Queries were dealt with very quickly and to our complete satisfaction.
9 September 2021
Virtual Assistant
PolicyBee was recommended to me by the Society of Virtual Assistants. The website is very easy to navigate and the information is simple to understand. A few clicks and you get a quote and once you decide to go ahead the links to the insurance documents are emailed to you straight away. You also get access to legal advice. A very efficient service.
9 September 2021
Charity/not-for-profit organisation
I discovered PolicyBee on the internet and found the quote process easy to navigate. I needed to speak to them on the phone on 2 occasions and I found them to be friendly and helpful. They are also keen to always be there in case of any claim or any communication over the cover, so that is reassuring. Of course, at this stage I have no idea of how ongoing dealings will be but I have no reason to expect anything less than a 5-star performance.
7 September 2021
Charity/not-for-profit organisation
Obtained Public Liability insurance in a fast, efficient and professional manner at a reasonable cost,.
7 September 2021
Charity/not-for-profit organisation
Excellent and very helful service by the staff
Will definitely renew next year if their quote is reasonable
7 September 2021
Training, Auditing and Consultancy
Competitive price and flexible product, tailored to my needs in a quick and efficient manner.
6 September 2021
Photographer
So far very happy with the service
3 September 2021
Charity/not-for-profit organisation
Professional from start to finish made it straight forward and easy to sort out our policy . Chris was extremely helpful thank you
1 September 2021
Charity/not-for-profit organisation
I was unsure about the cover offered, but had a very helpful conversation on the phone with a real human being. Then everything was in place and emailed to me immediately.
31 August 2021
Aesthetics
Easy quick and simple to sign up. Good price.

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Account Executive
Sian Adams
Account Executive
Zoe Langford
Account Executive