Professional insurance
with a personal touch
with a personal touch
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0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly
What our customers say
What our customers say
Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.
People like me
All recent reviews
Charity/not-for-profit organisation
Katherine explained everything to me fully was very clear didn’t push me and when I had query and rang back she explained things again so I took out policy
Architect
Efficient process and good value
Business Consultancy / Project Management
Brilliant service and easy to understand helped me make my quick decision to join.
Charity/not-for-profit organisation
They have helped me with my enquiry, and I was able to sort out the policy with them straightforward with no problems. Their staff has been very helpful.
Tutoring Services
Was very good. Very fast you did it which we needed. And price was good as well
Charity/not-for-profit organisation
Really quick and easy. Quote available online which realy saves time and everything was easy tounderstand
Telecoms Engineering Consultancy
Friendly, informative, extremely helpful with all my queries and delivered a quote within 10mins on the phone!
Charity/not-for-profit organisation
We needed public liability insurance quickly as we wanted to open the following day and it was so easy to fix and a lot cheaper than other insurance we had in the past. Lovely person to speak to as well. Thank you.
Proofreading and Editing
I was clueless about what I needed, so decided to call up rather than getting an online quote. Zoe was so helpful in guiding me through the level of cover I needed, as well as the insurance implications of working for US-based clients. I also received a discount for being a member of the CIEP. Great service.
Event Organiser
Great service. I had a unique situation and needed a referral. While it took a while for the referral to come back this wasn't down to PolicyBee.
My plan is now alot cheaper than my previous policy with another company saving my business and I feel I am getting alot more for my business.
My plan is now alot cheaper than my previous policy with another company saving my business and I feel I am getting alot more for my business.
Complementary therapy
Everyone I spoke to was so positive, polite, friendly and professional.
So helpful and clear with their information.
So good to have this type of service in this day and age.
Thank you!!
I will be recommending PolicyBee!
So helpful and clear with their information.
So good to have this type of service in this day and age.
Thank you!!
I will be recommending PolicyBee!
Aesthetics
So easy, literally took minutes to complete and insured straight away.
Online Retailer
I was really impressed with the service from PolicyBee. For starters I didn’t get put through to an automated message to select options. I got straight through to a person who was able to discuss what I needed. It was easy, quick and professional to purchase insurance. I had problems with other coming just getting through to the right person but with PolicyBee is was stress free and it gave me confidence that if there ever was a problem I would be able to get through to contact them and discuss it. I would highly recommend them.
Charity/not-for-profit organisation
Easy to do business with.
Answered my questions quickly.
Fair price for what I needed.
Answered my questions quickly.
Fair price for what I needed.
Business Coaching / Consulting
Very helpful and friendly.
Charity/not-for-profit organisation
The price for the cover required for our small Society was very reasonable. Queries were dealt with very quickly and to our complete satisfaction.
Virtual Assistant
PolicyBee was recommended to me by the Society of Virtual Assistants. The website is very easy to navigate and the information is simple to understand. A few clicks and you get a quote and once you decide to go ahead the links to the insurance documents are emailed to you straight away. You also get access to legal advice. A very efficient service.
Charity/not-for-profit organisation
I discovered PolicyBee on the internet and found the quote process easy to navigate. I needed to speak to them on the phone on 2 occasions and I found them to be friendly and helpful. They are also keen to always be there in case of any claim or any communication over the cover, so that is reassuring. Of course, at this stage I have no idea of how ongoing dealings will be but I have no reason to expect anything less than a 5-star performance.
Charity/not-for-profit organisation
Obtained Public Liability insurance in a fast, efficient and professional manner at a reasonable cost,.
Charity/not-for-profit organisation
Excellent and very helful service by the staff
Will definitely renew next year if their quote is reasonable
Will definitely renew next year if their quote is reasonable
Training, Auditing and Consultancy
Competitive price and flexible product, tailored to my needs in a quick and efficient manner.
Photographer
So far very happy with the service
Charity/not-for-profit organisation
Professional from start to finish made it straight forward and easy to sort out our policy . Chris was extremely helpful thank you
Charity/not-for-profit organisation
I was unsure about the cover offered, but had a very helpful conversation on the phone with a real human being. Then everything was in place and emailed to me immediately.
Aesthetics
Easy quick and simple to sign up. Good price.
Teaching
Competitive pricing and easy to use site. No complications at all.
Photographer
quick simple and efficient from quotation to delivery of documents.
Charity/not-for-profit organisation
Excellent service very helpful
Charity/not-for-profit organisation
Just so easy, thank you
Interior Design
Excellent, efficient and friendly service. Would definitely recommend PolicyBee.
Charity/not-for-profit organisation
Their website is very easy to use & quotation came back immediately. Payment simple also & policy sent to me straight away. Would definitely use again.
Charity/not-for-profit organisation
Quick and efficient service
Charity/not-for-profit organisation
Good price for the product. Helpful advisor to set up the policy - yes would definitely recommend
Charity/not-for-profit organisation
Made it very easy to find the right insurance policy for my purposes.
Proofreading and Editing
The service was extremely quick and efficient, and dealt with my request in minutes. I was very impressed.
Training
Speedy service. Extremely helpful. Excellent price. Bespoke cover. No charge for monthly payments.
Charity/not-for-profit organisation
Easy to follow application form online, friendly voice at the end of the phone too. Well recommended.
Charity/not-for-profit organisation
Zoe was extremely helpful, and sorted out a public liability policy for my ukulele group at a pretty fair premium, Good service. Thanks.
Aesthetics
Amazing customer service, thank you Lauren and Shan
Software Development
Great service, felt very personal and responsive. The site gives lots of useful info like what level your turnover or payroll has to reach before you need to update the policy. Would recommend
Charity/not-for-profit organisation
Friendly service helping me through the process and being able to provide the cover I want at a lower price will definitely be using for my other business when renewal comes around
Marketing and Advertising
Last year the service was great. This year it was so incredibly slow that my new policy was in place two month late!
Hello - I'm sorry your renewal took so long this year. Unfortunately this was as a consequence of the 'hardening market', which makes it much more difficult to find the right cover for customers. We had to speak to several providers to negotiate the best price for you. That may sound like jargon to you, so if you'd like more information on the 'hardening market' we can send you a detailed explanation. Just call in on 0345 561 0320 or drop your Account Executive an email. Rest assured though you had cover in place throughout as Hiscox kept your policy on extension while we were finding the best solution for you we could. I hope we can provide you with a smoother experience next year, if you feel able to give us another go. Best - Kerri Ann
Beauty therapy
Great from start to finish,easy to use service is great.
Charity/not-for-profit organisation
We needed specialist insurance as a small not-for-profit club. PolicyBee's great website gave us an understanding of what we needed and then a simple set of questions allowed us to get an initial quote. Two phone calls later we took out a competitively priced policy having been dealt with effectively, efficiently and very professionally by people with expert knowledge of the products. A few minutes after that we had all our electronic documents in our inbox. Excellent end-to-end service - what's not to like?
Charity/not-for-profit organisation
It was extremely friendly and helpful. Pleasure to do business with them!
Charity/not-for-profit organisation
Great customer service ... Friendly and very helpful people ... A Pleaseure to business with
IT Consultancy
Quick, and easy
Charity/not-for-profit organisation
Straight to the point. Polite response and and clear understanding. Able to make a quick decision. Just the suitable cover we required.
Plumbing, Heating & Ventilation
Good product good price very good customer service
Charity/not-for-profit organisation
Very helpful. Would recommend.
Personal Assistant
A quick and easy service to set up my Insurance, thank you.
Copywriting
Bought indeminty insurance online from them and it was efficient and painless. Emailed them a couple of days later to request a change to the policy, and a friendly person rang me back and sorted it out within minutes. A+
Architect
Very simple and easy to understand and use
Charity/not-for-profit organisation
Absolutely the easiest and best way to secure insurance for a charity. At least 3 other brokers we contacted did not bother to return our call or did take the time to understand our work
Charity/not-for-profit organisation
Very user friendly online application form. Good pricing. Clear language. Made something I was worried about simple and quick.
One question could be better worded: the one about ‘can you confirm if there are or will be any changes….’ The answer could be ‘yes, I confirm’. Or ‘no, there are no changes’. A slight rewording would help.
Otherwise, I am a very satisfied customer so far. I hope I never have to use the insurance.
One question could be better worded: the one about ‘can you confirm if there are or will be any changes….’ The answer could be ‘yes, I confirm’. Or ‘no, there are no changes’. A slight rewording would help.
Otherwise, I am a very satisfied customer so far. I hope I never have to use the insurance.
Furniture restoring
They were helpful and answered phone quickly
Charity/not-for-profit organisation
Really good service and cheaper than our previous insurance provider. Covers charity activities, including unusual ones (in our case food delivery by bicycle to homeless people).
Private Investigating
I ave never experienced such a simple and professional web-based insurance procedure before - and competitive!
Complementary therapy
I was very happy with the assistance and professional help
Charity/not-for-profit organisation
All the staff at PolicyBee were helpful and assisted us in reaching our choice.
Draughtsman
easy to use website, finally found insurance I was looking for
Social Media
PolicyBee has been recommended to me. The service is tailored really well to freelancers. It’s super simple to complete online and I value to certified logo that I can use on my website to reassure clients.
Teaching
Excellent.
Photographer
Great service. Knowledgeable member of staff. Happy to answer any of my questions. Really easy to buy from.
Charity/not-for-profit organisation
Yes would definitely recommend them
Charity/not-for-profit organisation
Excellent customer service from start to finish from both Catherine and Sarah , their help and advice was superb , l would definitely recommend you to anyone who us in need of quality products and service .
Virtual Assistant
Good website, easy to follow, easy to get a quote. It came highly recommended by a number of other VAs. If I need to suggest anything, it could be that it might be handy to have an overview at the end of the quote of all criteria provided so as to easily amend some of these in order to get another quote (e.g. UK only vs. UK & Europe vs. Global; or choosing different insurance cover options) rather than having to request 3 separate quotes. But that may be nitpicking ;-)
Hello Melanie, thank you for taking the trouble to provide such encouraging and specific feedback. We are constantly reviewing our customer journey, so your comments are really helpful and appreciated - we will bear them in mind. Best, Kerri-Ann
Recruitment Agency
Very efficient.
Estate Agency
Great service very helpful
Coaching and leadership development
Friendly and solution-focused. After an issue, they responded very well and gave me what I needed to provide cover for me and my business. Thank you.
Charity/not-for-profit organisation
Very quick to give us a quote and followed up by giving good service even tho we had to postpone our insurance because of COVID. The lady on the phone was friendly and efficient.
Recruitment Agency
From the initial call through to answering all my questions the service was professional and a great experience.
Business Management Consultancy
All online - fast, efficient and cheaper than going direct to the actual underwriter!
Interpreting
It was very easy to get my insurance. I would recommend PolicyBee for both price and customer service.
Event Management
Excellent service, fast and helpful. My insurance was arranged in no time!
Virtual Assistant
Fabulous very easy to use, efficient
Charity/not-for-profit organisation
When I phoned and talk to the operators, excellent service, clear concise info'.
All very good swift service paid my money BUT I haven't or cannot seem to access the policy documents???????????
All very good swift service paid my money BUT I haven't or cannot seem to access the policy documents???????????
Thank you for providing feedback - it's helpful to know when things have got stuck. Sorry you had trouble accessing your documents. I'm glad we've been able to get them to you now. best - Kerri-Ann Hockley, Head of Customer Service
Charity/not-for-profit organisation
helpful and efficient
Aesthetics
Very easy to set up online & quick to answer any queries
Charity/not-for-profit organisation
Great pricing structure and very easy to use website.
Brand and design consultancy
Yasin was an absolute star - super professional, understanding and helpful. I would not have bought the product if I hadn’t spoken to him. He is a fantastic asset to your business
Charity/not-for-profit organisation
Well informed young lady, she was very polite and friendly, she talked me through the policy I needed and gave good advice.
Locksmith Franchisor
Christopher was excellent in checking our needs and communications.
Great service and price with a reputable insurer.
Great service and price with a reputable insurer.
Charity/not-for-profit organisation
They responded to my request for a quote quickly, and helped our Good Neighbour Scheme get a policy that was best for us.
Charity/not-for-profit organisation
Fast, efficient service allowing me to make the choices I required
IT Consultancy and Contracting
the website was easy to use
Aesthetics
Brilliant very helpful
Independent Nurse Prescriber
Excellent service from Lauren. The policy was exactly what I needed. No pressure selling but helpful assistance to clarify a few points. I would recommend this company.
IT Consultancy
Super easy website to use and pleasant customer service.
Charity/not-for-profit organisation
Zoe and Chris answered my questions and were easy to talk to on the phone which was answered promptly. The cost of the policy was very competitive.
Videographer
Professional and simple to set up
Charity/not-for-profit organisation
Good service from Zoe at PolicyBee; rang back twice to assist.
Ensured I good pay for policy by my preferred method.
Ensured I good pay for policy by my preferred method.
Life Coaching
Very helpful and responsive team of people. Good price business insurance. Quick five min call after I applied online and it was all set up. Was great to have the phone answered quickly!
Charity/not-for-profit organisation
Insurance is a minefield but PolicyBee sorted everything for me quickly
Charity/not-for-profit organisation
I felt the form was easy to read and understand and I was able to complete the form confidently.
Charity/not-for-profit organisation
I have found PolicyBee's product to be very competitively priced and the member of staff who helped me produce my bespoke quote was so helpful that I felt completely comfortable moving from my previous provider. Thank you for helping save our "not for profit" sports club some monies.
Charity/not-for-profit organisation
Great easy and very good on the price
Charity/not-for-profit organisation
very helpful, really listened to what we needed. Also came highly recommended from a friend who had used them
Charity/not-for-profit organisation
I had a very helpful lady on the phone who listened to what I needed cover for and found me the exact cover to suit my community music group. Within minutes she had sorted out the policy and we were insured immediately without delay So quick so easy and with human contact which made life so much easier and the policies and certificates were sent to me by email address straight away.
Charity/not-for-profit organisation
Good from start to finish. Not pushy. Saved me money on my business insurance!
Prefer to talk?
Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.
We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Account Executive
Sian Adams
Account Executive
Zoe Langford
Account Executive
