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Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

★★★★★
3 December 2023
Charity/not-for-profit organisation
First rate performance. Although it took a while to contact me by phone.
★★★★★
3 December 2023
Event and wedding organisers
Fast affordable service and helpful pleasent staff
★★★★★
30 November 2023
Business Development Consultancy
Easy to access the right insurance that I needed for a reasonable cost.
★★★★★
30 November 2023
Freelance copywriting and Editing
So far so good with PolicyBee. The quote and purchase process was easy and clear. My first contact by phone was impressive. The woman I spoke to was knowledgable, friendly, helpful and proactive about answering my query. Very pleased.
★★★★★
29 November 2023
Virtual Assistant
Using PolicyBee for my business insurance cover was extremely easy and efficient. I highly recommend them.
★★★★★
29 November 2023
Charity/not-for-profit organisation
Very easy to deal with, good advice and a very satisfied customer.
★★★★★
29 November 2023
Charity/not-for-profit organisation
Paperwork clear and straightforward.
Query 'phone call answered promptly and problem explained clearly
Good value for money
All good
★★★★★
26 November 2023
Cleaning Services
Very friendly and great value public liability insurance, it saved me many from my previous one
★★★★
25 November 2023
Aesthetics
Customer service was very good. The price i paid ended up being more than quoted though as an element was missed from my cover
★★★★★
25 November 2023
Cleaning Services
I think it's very easy to use very quick and good price
★★★★★
25 November 2023
Charity/not-for-profit organisation
Staff were very helpful and explained options clearly. The whole process was quick, thorough and easy.
★★★★★
25 November 2023
Complementary therapy
easy process to sign up. I needed to reach out to the customer service so emailed through the website and had a really helpful call very quickly and got my questions answered!
★★★★★
25 November 2023
Cleaning Services
There agents are always very knowledgeable and helpful. Getting a quote is easy and affordable. I would highly recommend.
★★★★★
24 November 2023
Virtual Assistant
Simple to set up. I really understood what I was purchasing without being overwhelmed by jargon or unnecessary complexity! Gives me exactly what I need.
★★★★★
24 November 2023
Education Consultancy and Tutoring
It’s very easy and simple. Just took few mins to fill in the form. Called the customer executive and the policy was on in a jiffy.. also they have direct debit facility so you don’t have to pay it altogether
★★★★★
24 November 2023
Architect
Very helpful sorting out insurance, and provided a very competitive price
★★★★★
23 November 2023
Coaching, training and education
Affordable, easy to arrange and quick
★★★★★
23 November 2023
Recruitment Agency
The service was very good very quick to answer phones and team were very helpful
★★★★★
22 November 2023
Charity/not-for-profit organisation
Efficient and clear
★★★★★
22 November 2023
Charity/not-for-profit organisation
Very helpful team with quick answers.
★★★★★
21 November 2023
Private Investigating
Really straight forward to arrange cover online. Reasonably priced and good communications
★★★★★
21 November 2023
Charity/not-for-profit organisation
Very efficient, and pleased with the quote.
★★★★★
20 November 2023
Virtual Assistant
Fast, easy, competitive rates
★★★★★
19 November 2023
Eyelash Technician
Great fast and very friendly service 👍
Definitely recommend
It's great doing business with
Thank you
★★★★★
18 November 2023
Car Valeting
I’d definitely use these again. And I will be when it runs out. Thankyou
★★★★★
17 November 2023
Estate Agency
Really good service, very user friendly website. No stress would highly recommend
★★★★★
16 November 2023
Virtual Assistant
Friendly straightforward staff, application process and paperwork
★★★★★
16 November 2023
Videographer
Really clear instructions while building the quote - with other sites I had questions about what each amount meant - for example should I enter the new value of insured items or used - PolicyBee was super clear and cheaper than hiscox despite providing hiscox insurance
★★★★★
14 November 2023
Architect
Great user interface with a great guideline for what kind of PI Insurance I required.
★★★★★
12 November 2023
Property Management
Àaaaaaaaaa
★★★★★
9 November 2023
Charity/not-for-profit organisation
Assistant was very helpful both on the phone and emails
★★★★
9 November 2023
Life Coaching
Great service. I would recommend them.
★★★★★
9 November 2023
Bricklayer
Very helpful and quick 👌
★★★★★
8 November 2023
Charity/not-for-profit organisation
Clear, concise, customer focused service at a fair price. When do you need more than that?
★★★★★
8 November 2023
Charity/not-for-profit organisation
Understood our requirements and communicated really well and in a friendly way. Quote was competitive and really helpful for a small society.
★★★★★
7 November 2023
Bookkeeping and payroll
Easy to set up
★★★★★
7 November 2023
Electrician
Requested a call back, got the cover sorted within minutes. Great customer service. Would definitely use them again.
★★★★★
6 November 2023
Coaching, training and education
I rang the PolicyBee customer service line and the gentleman was helpful and knowledgeable. This gave me confidence in proceeding with using PolicyBee.
The product choice was easy to understand and was exactly what I needed.
★★★★
6 November 2023
Counselling
Easy to use website.
Easy to buy product.
★★★★★
4 November 2023
Charity/not-for-profit organisation
Very quick and efficient. I shall be using them again next week for another club.
★★★★★
4 November 2023
Online Retailer
Fast efficient and easy to use. Wold recommend using this site to other online businesses
★★★★★
3 November 2023
Photographer
Great service, easy to complete and also good prices.
★
2 November 2023
Charity/not-for-profit organisation
It took three different people to sort out a simple policy and even now they use the wrong name. I have emailed them to say I am Peter and not Andrew but it seems to have been ignored.
Hi Peter, we're sorry that there's been some confusion with the contact details on your policy. It looks like Andrew asked for your quote originally and then you took over. We did change these contact details on your file originally, but a system error on our end meant that you were still receiving correspondence addressed to Andrew. And that the documents were sent to Andrew's email instead of yours. We've now corrected this and can only apologise that we didn't sort this out before finalising your policy. All the best, Kerri-Ann Hockley, Head of Customer Service
★★★★★
2 November 2023
Psychotherapist
Straightforward, uncomplicated. Bought my policy in minutes.
★★★★★
2 November 2023
Counselling
Quick and easy to purchase public liability insurance.
★★★★★
2 November 2023
Graphic Design, Brand Consultancy
Very easy to deal with. A truly painless experience.
★★★★★
1 November 2023
Interior Design
Helpful in explaining the legal terminology and answering questions
★★★★★
1 November 2023
Business Consultancy
Quick and easy to deal with.
★★★★★
30 October 2023
Charity/not-for-profit organisation
Very efficient and helpful service. All messages were responded to promptly. The policy is exactly what we were looking for.
I shall certainly recommend them to other groups.
Great value for money.
★★★★★
30 October 2023
Charity/not-for-profit organisation
It was easy to filling form, not too much jargon, and made easy reading. also a good quote
★★★★★
30 October 2023
Residents association
super quick and efficient service from PolicyBee
★★★★★
28 October 2023
Fitness Instructor
Helpful, efficient, quick answer on phone. Good price. Very pleasant staff. Speak as you find, excellent.
★★★★★
28 October 2023
Complementary therapy
The process was so simple, it took minutes to gain competitive insurance cover
★★★★★
27 October 2023
Online Retailer
Great fast and easy process. Thank you for making it stress free!
★★★★★
27 October 2023
Accountancy (Chartered or Certified)
I rang them and we checked the main things over the phone. I even got a further reduction.
★★★★★
26 October 2023
Charity/not-for-profit organisation
Excellent response to questions as a first timer to all things insurance. Great service!
★★★★★
26 October 2023
Estate Agency
A very friendly interactive website / quotation system
★★★★★
26 October 2023
Charity/not-for-profit organisation
Very easy to input understandable information , and could speak to a human when needed! Very good price too.
★★★★★
26 October 2023
Beauty therapy
Amazing and easy to understand
★★★★★
24 October 2023
Charity/not-for-profit organisation
My wife and I are new to helping run a non-profit making elderly folks weekly dance club, and were unsure about the need, amount and type of insurance (if any) we should require. Fortunately my wife came across PolicyBee and I took it from there.
All I can say is that the information they provided was clear, understandable, made sense and was very comparable to other quotes. I was left feeling very confident that we had chosen a policy to meet our needs.
★★★★★
23 October 2023
Virtual Assistant
Explanations of their policies are clear and easy to understand. Website easy to navigate.
★★★★★
23 October 2023
Florist
prompt service
★★★★★
22 October 2023
Computer and Software Testing
Great initial service. I'm waiting to see more as we transact business with you
★★★★★
22 October 2023
Complementary therapy
Quick and easy, had to ring a couple of times, no queuing. Not sure if it is a dedicated line but first class service. Very happy.
★★★★
21 October 2023
Creative Consultant
Quick and easy to obtain a quote, very competitive price.
★★★★★
21 October 2023
Beauty therapy
Great customer service and really went out there way to help me out .
★★★★★
20 October 2023
Charity/not-for-profit organisation
PolicyBee was quick to understand our needs and arrange for the appropriate cover at a good price.
★★★★★
19 October 2023
Charity/not-for-profit organisation
Easy online application and a good price for cover.
★★★★★
18 October 2023
Charity/not-for-profit organisation
Friendly professional service
★★★★★
18 October 2023
Environmental Consultancy
Easy to contact, fast and efficient
★★★★★
18 October 2023
Charity/not-for-profit organisation
Impeccable service, prompt, competitive pricing, exactly what we need.
★★★★
17 October 2023
Aesthetics
Very good, simple process
★★★★★
17 October 2023
Charity/not-for-profit organisation
it was simple to get the cover
★★★★
16 October 2023
Bookkeeping and Administration
Easy and seamless to get an insurance
★★★★★
14 October 2023
Charity/not-for-profit organisation
The website was easy to use, and when I telephoned to check some details, not only was the call answered immediately, I received a full explanation which addressed my queries. This level of customer service is very unusual nowadays, and the price was within our rather tight budget. Learning that there were no admin costs, should we need to change the policies, was a welcome bonus. Thank you.
★★★★★
13 October 2023
Charity/not-for-profit organisation
I would definitely recommend PolicyBee - very helpful & easy to speak to someone
★★★★★
13 October 2023
Domiciliary Care Agency
Stn Service Group Ltd
★★★★★
13 October 2023
Charity/not-for-profit organisation
An easy process and very helpful from start to finish.
★★★★★
13 October 2023
Charity/not-for-profit organisation
Good thanks
★★★★★
12 October 2023
Virtual Assistant
Easy if transaction and the website had all the information I needed to make a seamless choice on insurance and payment
★★★★★
12 October 2023
Charity/not-for-profit organisation
They were very helpful in getting back to me with questions I needed answering
and the whole process was smooth to set up our public liability insurance
★★★★
10 October 2023
Business Consultancy / Project Management
Very easy process to sign up. Well done
★★★★★
9 October 2023
Charity/not-for-profit organisation
Quick phone response. Cheapest quote. Policy documents emailed very quickly.
★★★★
9 October 2023
Charity/not-for-profit organisation
Very good easy to use website but limited opportunity to discuss our needs. Cost effective comprehensive policy.
★★★★★
9 October 2023
Coaching/Counselling
Really easy, just what I needed and a good price
★★★★★
9 October 2023
Copywriting
Simple and straightforward. Great service.
★★★★★
8 October 2023
Complementary therapy
Very professional service. Very highly recommended for all therapists.
★★★★★
6 October 2023
Charity/not-for-profit organisation
Excellent service, no fuss, straightforward, operator available on the first call.
★★★★★
6 October 2023
Charity/not-for-profit organisation
Extremely professional and personal service.It is so important when making decisions on insurance products to get accurate advice. I telephoned four or five times and there was always a person to speak to and talk through individual details, bespoke needs. In a world of bots; live chats, see our website for more details it is refreshingly re-assuring to come across a company that outs the person and community first and pick up the telephone and talk to them. Long may this continue.
★★★★★
5 October 2023
Charity/not-for-profit organisation
Gave me good advice on the type of insurance I needed and found me the most cost effective policy
★★★★★
5 October 2023
Surveying (RICS)
Easy to use, quick and cost effective!
★★★★★
5 October 2023
Yoga and Pilates Instructor
Very easy and helpful website. Good prices and support, this is my first business and was introduced by another biz.
★★★★★
4 October 2023
Charity/not-for-profit organisation
I received propmt attention and my questions were answered to my satisfaction
★★★★★
2 October 2023
Recruitment Agency
Conversations were seamless and professional. I found the platform supper easy to navigate through.

Overall, I loved it, as quote received was within budget.
★★★★★
2 October 2023
Complementary therapy
Quick and easy to apply....
★★★★★
1 October 2023
Charity/not-for-profit organisation
The on-line quote service is clear and easy to use and gave me confidence that our insurance is in good hands.
★★★★★
29 September 2023
Charity/not-for-profit organisation
I was looking for a reasonable public liability insurance for our badminton club. This website was easy to use and came up with a very reasonable cost for us. Much easy than other sites I tried to get a quote from
★★★★★
29 September 2023
Compliance Audit Consultancy
Excellent - knowledgeable and keen to help
★★★★★
29 September 2023
Aesthetics
Brilliant team
★★★★★
29 September 2023
Cafe
Easy navigation and user friendly website with competitive rates.

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Senior Account Executive
Sian Adams
Medical Malpractice Team Leader
Zoe Langford
Account Executive
0345 561 0320