PolicyBee's Feefo customer reviews

★★★★★

26 July 2024

Aesthetics

I applied online and there were no issues, really straightforward, easy to use and super efficient.
No pestering phone calls etc

Would recommend

★★★★★

26 July 2024

Charity/not-for-profit organisation

Simple to navigate website, called to ask a question and phone was answered straight away, the person I spoke to was knowledgeable and able to answer my question. Customer service goes a long way for me, price was great, will definitely ve using PolicyBee again !

★★★★★

25 July 2024

Copywriting and Editing

I wasn't sure what insurance I needed to called and spoke to Jenna, she was super friendly and very helpful. I felt more informed and happy make a decision.

★★★★★

25 July 2024

Aesthetics

Really good. Fast, efficient and does the job.

★★★★★

24 July 2024

Tax advisor

Simple, straightforward and good value. No ridiculous forms or questions that don't apply. Helpful over the phone and easy to get what I wanted.

★★★★★

24 July 2024

Aesthetics

Very easy very quick I wanted insurance and I got signed up at a reasonable price within ten mins
Thank you

★★★★★

24 July 2024

Architect

Excellent service at a good price.

★★★★★

21 July 2024

Cleaning Services

Excellent extremely easy to use. Many thanks.

★★★★★

20 July 2024

Beauty therapy

The service provided was of exceptional quality and exceeded expectations.

★★★★★

19 July 2024

Tutoring Services

I found the service helpful and communicated with customer service about specific policies. I highly recommend this to my friends who run their own businesses.

★★★★★

19 July 2024

Proofreading and Editing

Arranging insurance for my business was something I was putting off. I expected it to be complicated and expensive. I couldn't have been more wrong, and am so pleased I was recommended PolicyBee by a colleague. The process was clear, straightforward, all completed within a few clicks, and the price was extremely reasonable. It couldn't have been easier, and I'm more than happy to recommend them to others. First class.

★★★★★

17 July 2024

Beauty & Complementary Therapies

Easy to navigate and purchase via website though c9ntacted them via email and responded really quickly, very helpful answered my query and amended my policy straight away. Great price too.

★★★★★

17 July 2024

Cleaning Services

Very professional and helpful

★★★★★

15 July 2024

Charity/not-for-profit organisation

Very good service and excellent communication from them, no hassle setting up the insurance would be happy to recommend this company and I will be using them again

★★★★★

13 July 2024

Charity/not-for-profit organisation

Very competitive price, simple process. Rang up to speak to someone, short wait and user friendly information.

★★★★★

12 July 2024

Estate Agency

Helpful and professional

★★★★★

11 July 2024

Massage Therapist

Very nice and quickly

★★★★★

11 July 2024

Business Consultancy

Excellent

★★★★★

10 July 2024

Charity/not-for-profit organisation

The agent was friendly, polite and extremely helpful. A credit to your organisation

★★★★★

9 July 2024

Management Consultancy

Excellent, especially as there were some important changes that needed to be made.
They kept in touch and I had one person who dealt with my whole renewal from start to finish.

★★★★★

8 July 2024

Cleaning Services

Easy to use

★★★★★

8 July 2024

Estate Agency

Online service from start to finish

★★★★★

7 July 2024

Artist

Easy to do and a great price
Would highly recommend

★★★★★

6 July 2024

Cleaning Services

Was easy to setup my insurance policies online and documents were available straight away.

★★★★★

5 July 2024

Tutoring Services

Good

★★★★★

5 July 2024

Charity/not-for-profit organisation

Easy to understand, straightforward to do. All accomplished in 10 mins with payment made & documents received. No persistent annoying communication either.

★★★★★

4 July 2024

Design and construction

Quick, concise and importantly the team found an affordable quote

★★★★★

3 July 2024

Arbitrator

Extremely efficient and very responsive. I had a quote in minutes and a new policy very quickly after that. Also very pleasant to deal with

★★★★★

3 July 2024

Charity/not-for-profit organisation

Really simple to work with sales support team very informed and able to provide details very quickly. Very competitive compared to Broker prices for the cover needed for our Theatre

★★★★

1 July 2024

Psychotherapist

simple and direct - very compilable

★★★★★

1 July 2024

Charity/not-for-profit organisation

Friendly, super helpful, quick and easy process, highly recommend

★★★★

1 July 2024

Charity/not-for-profit organisation

It was easy to follow the form. However I thought it might have been a little cheaper

★★★★★

1 July 2024

Aesthetics

Great service . Very fast and efficient advisor .

★★★★★

28 June 2024

Charity/not-for-profit organisation

very helpful

★★★★★

28 June 2024

Charity/not-for-profit organisation

Clear questions and straightforward policy options

★★★★★

27 June 2024

Beauty Salon

Excellent

★★★★★

25 June 2024

Charity/not-for-profit organisation

Accurate information, easy to take out insurance and a good price.

★★★★★

25 June 2024

Software Developer

Quick, simple - no fuss

★★★★★

25 June 2024

Digital Marketing

Brilliant service from Gemma Southgate. She answered all my questions & queries and was able to advise on the best cover as I needed to upgrade my cover.

★★★★★

25 June 2024

Charity/not-for-profit organisation

hassle-free
understanding

★★★★★

22 June 2024

Charity/not-for-profit organisation

Very good service and polite

★★★★★

17 June 2024

Charity/not-for-profit organisation

very easy to sort

★★★★

15 June 2024

Domiciliary Care Agency

we are very happy with the service and our required policy has been settled quickly and met accordingly.

★★★★★

13 June 2024

Cleaning Services

It was very easy and quick to set up my pl policy and a great price.

★★★★★

13 June 2024

Charity/not-for-profit organisation

Very efficient, polite and helpful assistance. I had no trouble understanding Marius and he answered my questions no trouble.

★★★★★

13 June 2024

Charity/not-for-profit organisation

It was easy to set up online

★★★★★

13 June 2024

Aesthetics

I went with PolicyBee as the quote process online was plain and simple, it did not require me to call up and discuss unlike other insurance providers.

They offer 10 monthly interest free payments which also sets them apart again from the other insurance companies and they were competitively priced.

Highly recommended and I will be making use of the £20 referral scheme.

★★★★★

11 June 2024

Charity/not-for-profit organisation

Easy to follow the stages

★★★★★

10 June 2024

Life Coaching

Really helpful - answered all my questions so I was confident I was getting the exact cover I needed before I took out the policy.

★★★★★

10 June 2024

Education Consultancy

got the best price and the best product

★★★★★

9 June 2024

Aesthetics

Very quick and user friendly.

★★★★★

8 June 2024

Architect

Easy to arrange and good price

★★★★★

7 June 2024

Charity/not-for-profit organisation

user friendly website and affordable policy

★★★★

6 June 2024

Charity/not-for-profit organisation

Speedy, clear, efficient

★★★★★

4 June 2024

Beauty therapy

Insurance

★★★★★

3 June 2024

Charity/not-for-profit organisation

Just set up policy .. straightforward; friendly, helpful staff; competitive price

★★★★★

2 June 2024

Lighting Consultancy

wonderful service and great price

★★★★★

31 May 2024

Coaching and leadership development

Provided my very new, tiny business with the insurance cover I needed, and nothing superfluous, and competitively priced, to boot!

★★★★★

30 May 2024

Forensic consultancy

The application and online process of securing comprehensive insurance was extremely straightforward, the step-by-step method ensured the appropriate insurance cover was achieved.

★★★★★

30 May 2024

Charity/not-for-profit organisation

Lots of detail, easy to navigate, all the information needed presented well.
One of the better sites as it fitted with what I needed.

★★★★★

30 May 2024

Domiciliary Care Agency

Excellent seamless service

★★★★★

28 May 2024

Aesthetics

Absolutely excellent service would highly recommend

★★★★★

28 May 2024

Trichology

Excellent service

★★★★★

27 May 2024

Electrician

Gave the correct insurance at a great price.

★★★★★

26 May 2024

Quality Auditing and Consultancy

Efficient and friendly service. Paperwork provided in good time and staff member concerned was very helpful.

★★★★★

26 May 2024

Cleaning Services

Easy to use website
It gave me a good choice of insurance for my small business at a competitive price

★★★★★

26 May 2024

Recruitment Agency

Fantastic customer support from Zoe in the quoting and purchase of my business policy. The price was amazingly low, with the cover I required, and monthly interest free payments. More bolt-on options were available at a very low cost.
A big insurance name underwrites the PolicyBee products, which is reassuring.
Queries are answered via email within hours, and calling is straightforward.

★★★★★

26 May 2024

Charity/not-for-profit organisation

Very professional and gave good advice all in a friendly manner . Making sure I got the policy that was right for my group

★★★★★

26 May 2024

Charity/not-for-profit organisation

Very helpful and efficient. The staff answered my queries quickly and using easy to understand language. The whole process was surprisingly simple.

★★★★★

26 May 2024

Interpreting

Excellent communication and professionalism

★★★★★

25 May 2024

Aesthetics

I did my policy online in minutes and was not only the best value I found but also the easiest.

★★★★★

24 May 2024

Charity/not-for-profit organisation

Great service was able select the policy that met my requirements and at very competitive prices

★★★★★

24 May 2024

Charity/not-for-profit organisation

Very efficient service

★★★★

23 May 2024

Charity/not-for-profit organisation

Very positive and website was easy to navigate

★★★★★

22 May 2024

Domiciliary Care Agency

Amazing, staff are supportive.

★★★★★

22 May 2024

Mindfulness Therapy and Training

Simple and quick service with very competitive prices

★★★★

21 May 2024

Virtual Assistant

Quick, efficient and easy to set up

★★★★

20 May 2024

Coaching, training and education

Easy and efficient process to get insurance required.

★★★★★

19 May 2024

Charity/not-for-profit organisation

Advisor very helpful.
As with all insurance, it’s down to if we have make a claim, & & how that is dealt with.
We hope it’s not necessary.

★★★★★

18 May 2024

Training

They were very efficient and know what I needed. I asked for a quote months ago to know what the pricing was. I asked them to resend the quote. To my surprise the price was the same and they did this is minutes without me having to provide my information from scratch. Super efficient.

★★★★★

18 May 2024

Online Retailer

excellent, logical and simple to arrange multi-location business insurance without the endless form filling required by others

★★★★★

17 May 2024

Charity/not-for-profit organisation

Efficiently ran through all the options to arrive at appropriate policy to cover small local wildlife event. Pleasantly surprised with reduction in price from previous year. Not often one can say that these days.

★★★★★

16 May 2024

Surveying (RICS)

Smooth Business Transaction, From easy to answer questions, to policy engagement.

★★

16 May 2024

Software Development

The policy purchasing process was OK, however I did NOT give them my consent to use my email address for marketing purposes, yet they've spammed me 3 times in the week since I've made the purchase. I just know that some condescending **** from PolicyBee will respond to this saying "You can just unsubscribe..." Ugh, no. You can just not spam me or use my email without my express consent. Despicable. And reportable!

Hi Michal, we're sorry that you were unhappy with the number of emails you received after buying your policy with us. These first few emails that you received contain your policy documents, instructions on how to access your online account, and details about any extra benefits you have access to.

We completely understand that this might feel excessive, though. I've passed your feedback on to our email team, who will review these emails to see if the process can be improved.

Rest assured that you aren't signed up to our optional mailing list. All these emails are a standard part of the info we provide to every one of our customers.

If you have any other concerns, please feel free to let us know.
Kind regards, Kerri-Ann Hockley, Director of Customer Service

★★★★

15 May 2024

Virtual Assistant

No complaints. They gave advise and the process was very straightforward.

★★★★★

14 May 2024

Aesthetics

Answered alll my questions promptly and a fast service

★★★★

13 May 2024

Charity/not-for-profit organisation

Agent was very professional. Explained the facts carefully

★★★★★

13 May 2024

Charity/not-for-profit organisation

Easy to use we. Site. Understood what policy we wanted. All documents sent immediately after completion of payment.

★★★★★

12 May 2024

Charity/not-for-profit organisation

Spoke to a real person (Marius). Very helpful and found the best policy for our charity with the minimum of fuss and 'red tape'

★★★★★

11 May 2024

Aesthetics

I corresponded with Lauran from PolicyBee who was extremely helpful threw out. Lauran helped every aspect. I'm delighted. Thank you .

★★★★★

11 May 2024

Aesthetics

Really easy straight forward company

★★★★★

9 May 2024

Drama tuition

Overall it was a straight forward, easy website to navigate. Exactly what I needed to get the correct insurance.

★★★★★

9 May 2024

Charity/not-for-profit organisation

Prompt, friendly and helpful.

★★★★★

8 May 2024

Charity/not-for-profit organisation

No personal service, just online but easy to logon and buy insurance
Cover was instant at the touch of a button.That's all for now.

★★★★★

8 May 2024

Domiciliary Care Agency

Very good service

★★★★

6 May 2024

Charity/not-for-profit organisation

The policy I needed

★★★★★

5 May 2024

Charity/not-for-profit organisation

Very good understanding and helpful service

★★★★★

4 May 2024

Environmental Consultancy

A colleague recommended PolicyBee and they were excellent - great service, good communication and all in good time.

★★★★★

4 May 2024

Teaching

Straight forward and clearly explained. Not a complicated policy and handled as such

★★★★★

2 May 2024

Charity/not-for-profit organisation

Clear and helpful advice and information. Competitive quotes and services. Helpful staff and simple procedures.

What our customers say

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