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0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly

Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

★★★★★
25 July 2024
Copywriting and Editing
I wasn't sure what insurance I needed to called and spoke to Jenna, she was super friendly and very helpful. I felt more informed and happy make a decision.
★★★★★
25 July 2024
Aesthetics
Really good. Fast, efficient and does the job.
★★★★★
24 July 2024
Tax advisor
Simple, straightforward and good value. No ridiculous forms or questions that don't apply. Helpful over the phone and easy to get what I wanted.
★★★★★
24 July 2024
Aesthetics
Very easy very quick I wanted insurance and I got signed up at a reasonable price within ten mins
Thank you
★★★★★
24 July 2024
Architect
Excellent service at a good price.
★★★★★
21 July 2024
Cleaning Services
Excellent extremely easy to use. Many thanks.
★★★★★
20 July 2024
Beauty therapy
The service provided was of exceptional quality and exceeded expectations.
★★★★★
19 July 2024
Tutoring Services
I found the service helpful and communicated with customer service about specific policies. I highly recommend this to my friends who run their own businesses.
★★★★★
19 July 2024
Proofreading and Editing
Arranging insurance for my business was something I was putting off. I expected it to be complicated and expensive. I couldn't have been more wrong, and am so pleased I was recommended PolicyBee by a colleague. The process was clear, straightforward, all completed within a few clicks, and the price was extremely reasonable. It couldn't have been easier, and I'm more than happy to recommend them to others. First class.
★★★★★
17 July 2024
Beauty & Complementary Therapies
Easy to navigate and purchase via website though c9ntacted them via email and responded really quickly, very helpful answered my query and amended my policy straight away. Great price too.
★★★★★
17 July 2024
Cleaning Services
Very professional and helpful
★★★★★
15 July 2024
Charity/not-for-profit organisation
Very good service and excellent communication from them, no hassle setting up the insurance would be happy to recommend this company and I will be using them again
★★★★★
13 July 2024
Charity/not-for-profit organisation
Very competitive price, simple process. Rang up to speak to someone, short wait and user friendly information.
★★★★★
12 July 2024
Estate Agency
Helpful and professional
★★★★★
11 July 2024
Massage Therapist
Very nice and quickly
★★★★★
11 July 2024
Business Consultancy
Excellent
★★★★★
10 July 2024
Charity/not-for-profit organisation
The agent was friendly, polite and extremely helpful. A credit to your organisation
★★★★★
9 July 2024
Management Consultancy
Excellent, especially as there were some important changes that needed to be made.
They kept in touch and I had one person who dealt with my whole renewal from start to finish.
★★★★★
8 July 2024
Cleaning Services
Easy to use
★★★★★
8 July 2024
Estate Agency
Online service from start to finish
★★★★★
7 July 2024
Artist
Easy to do and a great price
Would highly recommend
★★★★★
6 July 2024
Cleaning Services
Was easy to setup my insurance policies online and documents were available straight away.
★★★★★
5 July 2024
Tutoring Services
Good
★★★★★
5 July 2024
Charity/not-for-profit organisation
Easy to understand, straightforward to do. All accomplished in 10 mins with payment made & documents received. No persistent annoying communication either.
★★★★★
4 July 2024
Design and construction
Quick, concise and importantly the team found an affordable quote
★★★★★
3 July 2024
Arbitrator
Extremely efficient and very responsive. I had a quote in minutes and a new policy very quickly after that. Also very pleasant to deal with
★★★★★
3 July 2024
Charity/not-for-profit organisation
Really simple to work with sales support team very informed and able to provide details very quickly. Very competitive compared to Broker prices for the cover needed for our Theatre
★★★★
1 July 2024
Psychotherapist
simple and direct - very compilable
★★★★★
1 July 2024
Charity/not-for-profit organisation
Friendly, super helpful, quick and easy process, highly recommend
★★★★
1 July 2024
Charity/not-for-profit organisation
It was easy to follow the form. However I thought it might have been a little cheaper
★★★★★
1 July 2024
Aesthetics
Great service . Very fast and efficient advisor .
★★★★★
28 June 2024
Charity/not-for-profit organisation
very helpful
★★★★★
28 June 2024
Charity/not-for-profit organisation
Clear questions and straightforward policy options
★★★★★
27 June 2024
Beauty Salon
Excellent
★★★★★
25 June 2024
Charity/not-for-profit organisation
Accurate information, easy to take out insurance and a good price.
★★★★★
25 June 2024
Software Developer
Quick, simple - no fuss
★★★★★
25 June 2024
Digital Marketing
Brilliant service from Gemma Southgate. She answered all my questions & queries and was able to advise on the best cover as I needed to upgrade my cover.
★★★★★
25 June 2024
Charity/not-for-profit organisation
hassle-free
understanding
★★★★★
22 June 2024
Charity/not-for-profit organisation
Very good service and polite
★★★★★
17 June 2024
Charity/not-for-profit organisation
very easy to sort
★★★★
15 June 2024
Domiciliary Care Agency
we are very happy with the service and our required policy has been settled quickly and met accordingly.
★★★★★
13 June 2024
Cleaning Services
It was very easy and quick to set up my pl policy and a great price.
★★★★★
13 June 2024
Charity/not-for-profit organisation
Very efficient, polite and helpful assistance. I had no trouble understanding Marius and he answered my questions no trouble.
★★★★★
13 June 2024
Charity/not-for-profit organisation
It was easy to set up online
★★★★★
13 June 2024
Aesthetics
I went with PolicyBee as the quote process online was plain and simple, it did not require me to call up and discuss unlike other insurance providers.

They offer 10 monthly interest free payments which also sets them apart again from the other insurance companies and they were competitively priced.

Highly recommended and I will be making use of the £20 referral scheme.
★★★★★
11 June 2024
Charity/not-for-profit organisation
Easy to follow the stages
★★★★★
10 June 2024
Life Coaching
Really helpful - answered all my questions so I was confident I was getting the exact cover I needed before I took out the policy.
★★★★★
10 June 2024
Education Consultancy
got the best price and the best product
★★★★★
9 June 2024
Aesthetics
Very quick and user friendly.
★★★★★
8 June 2024
Architect
Easy to arrange and good price
★★★★★
7 June 2024
Charity/not-for-profit organisation
user friendly website and affordable policy
★★★★
6 June 2024
Charity/not-for-profit organisation
Speedy, clear, efficient
★★★★★
4 June 2024
Beauty therapy
Insurance
★★★★★
3 June 2024
Charity/not-for-profit organisation
Just set up policy .. straightforward; friendly, helpful staff; competitive price
★★★★★
2 June 2024
Lighting Consultancy
wonderful service and great price
★★★★★
31 May 2024
Coaching and leadership development
Provided my very new, tiny business with the insurance cover I needed, and nothing superfluous, and competitively priced, to boot!
★★★★★
30 May 2024
Forensic consultancy
The application and online process of securing comprehensive insurance was extremely straightforward, the step-by-step method ensured the appropriate insurance cover was achieved.
★★★★★
30 May 2024
Charity/not-for-profit organisation
Lots of detail, easy to navigate, all the information needed presented well.
One of the better sites as it fitted with what I needed.
★★★★★
30 May 2024
Domiciliary Care Agency
Excellent seamless service
★★★★★
28 May 2024
Aesthetics
Absolutely excellent service would highly recommend
★★★★★
28 May 2024
Trichology
Excellent service
★★★★★
27 May 2024
Electrician
Gave the correct insurance at a great price.
★★★★★
26 May 2024
Quality Auditing and Consultancy
Efficient and friendly service. Paperwork provided in good time and staff member concerned was very helpful.
★★★★★
26 May 2024
Cleaning Services
Easy to use website
It gave me a good choice of insurance for my small business at a competitive price
★★★★★
26 May 2024
Recruitment Agency
Fantastic customer support from Zoe in the quoting and purchase of my business policy. The price was amazingly low, with the cover I required, and monthly interest free payments. More bolt-on options were available at a very low cost.
A big insurance name underwrites the PolicyBee products, which is reassuring.
Queries are answered via email within hours, and calling is straightforward.
★★★★★
26 May 2024
Charity/not-for-profit organisation
Very professional and gave good advice all in a friendly manner . Making sure I got the policy that was right for my group
★★★★★
26 May 2024
Charity/not-for-profit organisation
Very helpful and efficient. The staff answered my queries quickly and using easy to understand language. The whole process was surprisingly simple.
★★★★★
26 May 2024
Interpreting
Excellent communication and professionalism
★★★★★
25 May 2024
Aesthetics
I did my policy online in minutes and was not only the best value I found but also the easiest.
★★★★★
24 May 2024
Charity/not-for-profit organisation
Great service was able select the policy that met my requirements and at very competitive prices
★★★★★
24 May 2024
Charity/not-for-profit organisation
Very efficient service
★★★★
23 May 2024
Charity/not-for-profit organisation
Very positive and website was easy to navigate
★★★★★
22 May 2024
Domiciliary Care Agency
Amazing, staff are supportive.
★★★★★
22 May 2024
Mindfulness Therapy and Training
Simple and quick service with very competitive prices
★★★★
21 May 2024
Virtual Assistant
Quick, efficient and easy to set up
★★★★
20 May 2024
Coaching, training and education
Easy and efficient process to get insurance required.
★★★★★
19 May 2024
Charity/not-for-profit organisation
Advisor very helpful.
As with all insurance, it’s down to if we have make a claim, & & how that is dealt with.
We hope it’s not necessary.
★★★★★
18 May 2024
Training
They were very efficient and know what I needed. I asked for a quote months ago to know what the pricing was. I asked them to resend the quote. To my surprise the price was the same and they did this is minutes without me having to provide my information from scratch. Super efficient.
★★★★★
18 May 2024
Online Retailer
excellent, logical and simple to arrange multi-location business insurance without the endless form filling required by others
★★★★★
17 May 2024
Charity/not-for-profit organisation
Efficiently ran through all the options to arrive at appropriate policy to cover small local wildlife event. Pleasantly surprised with reduction in price from previous year. Not often one can say that these days.
★★★★★
16 May 2024
Surveying (RICS)
Smooth Business Transaction, From easy to answer questions, to policy engagement.
★★
16 May 2024
Software Development
The policy purchasing process was OK, however I did NOT give them my consent to use my email address for marketing purposes, yet they've spammed me 3 times in the week since I've made the purchase. I just know that some condescending **** from PolicyBee will respond to this saying "You can just unsubscribe..." Ugh, no. You can just not spam me or use my email without my express consent. Despicable. And reportable!
Hi Michal, we're sorry that you were unhappy with the number of emails you received after buying your policy with us. These first few emails that you received contain your policy documents, instructions on how to access your online account, and details about any extra benefits you have access to.

We completely understand that this might feel excessive, though. I've passed your feedback on to our email team, who will review these emails to see if the process can be improved.

Rest assured that you aren't signed up to our optional mailing list. All these emails are a standard part of the info we provide to every one of our customers.

If you have any other concerns, please feel free to let us know.
Kind regards, Kerri-Ann Hockley, Director of Customer Service
★★★★
15 May 2024
Virtual Assistant
No complaints. They gave advise and the process was very straightforward.
★★★★★
14 May 2024
Aesthetics
Answered alll my questions promptly and a fast service
★★★★
13 May 2024
Charity/not-for-profit organisation
Agent was very professional. Explained the facts carefully
★★★★★
13 May 2024
Charity/not-for-profit organisation
Easy to use we. Site. Understood what policy we wanted. All documents sent immediately after completion of payment.
★★★★★
12 May 2024
Charity/not-for-profit organisation
Spoke to a real person (Marius). Very helpful and found the best policy for our charity with the minimum of fuss and 'red tape'
★★★★★
11 May 2024
Aesthetics
I corresponded with Lauran from PolicyBee who was extremely helpful threw out. Lauran helped every aspect. I'm delighted. Thank you .
★★★★★
11 May 2024
Aesthetics
Really easy straight forward company
★★★★★
9 May 2024
Drama tuition
Overall it was a straight forward, easy website to navigate. Exactly what I needed to get the correct insurance.
★★★★★
9 May 2024
Charity/not-for-profit organisation
Prompt, friendly and helpful.
★★★★★
8 May 2024
Charity/not-for-profit organisation
No personal service, just online but easy to logon and buy insurance
Cover was instant at the touch of a button.That's all for now.
★★★★★
8 May 2024
Domiciliary Care Agency
Very good service
★★★★
6 May 2024
Charity/not-for-profit organisation
The policy I needed
★★★★★
5 May 2024
Charity/not-for-profit organisation
Very good understanding and helpful service
★★★★★
4 May 2024
Environmental Consultancy
A colleague recommended PolicyBee and they were excellent - great service, good communication and all in good time.
★★★★★
4 May 2024
Teaching
Straight forward and clearly explained. Not a complicated policy and handled as such
★★★★★
2 May 2024
Charity/not-for-profit organisation
Clear and helpful advice and information. Competitive quotes and services. Helpful staff and simple procedures.
★★★★★
2 May 2024
Software Development
It's great to be able to service small business insurance needs quickly, clearly and easily in one online transaction. From quote to insurance in place in no time.
★★★★★
2 May 2024
Charity/not-for-profit organisation
Website application easy to navigate. Explanations clear. Premium fair

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Schemes Team Leader
Sian Adams
Medical Malpractice Team Leader
Zoe Langford
Senior Account Executive