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Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

15 August 2022
Training
Dead straightforward - a simple uncomplicated process - Many thanks
15 August 2022
Psychologist
Great service. I did a lot of research to find the best policy for my small therapy business & PolicyBee were simply the best!
15 August 2022
Freelance copywriting and Editing
Great - quick, easy, efficient
15 August 2022
Compliance Consultancy
Very speedy process.
14 August 2022
Computer repair and maintenance
The buying process was so easy and the information they gave on each insurance policy really helped me understand what I was buying. Cracking job and I feel safe knowing I'm insured by a company that cares.
13 August 2022
Charity/not-for-profit organisation
Very quick and easy to follow
13 August 2022
Mediator
Efficient, quick and friendly
12 August 2022
Charity/not-for-profit organisation
thank you for your work!
12 August 2022
Charity/not-for-profit organisation
Service and price was very Good, however the reason it's not 5 star is the hassle it took to give them my direct debt mandate.

Having to print it out to email it back instead of them just simply taking those details was cumbersome.
Hello, and thank you for taking the trouble to provide feedback. Despite priding ourselves on being digital (where possible), we can't solve this one. That's because this insurance provider won't accept digital Direct Debit mandates. So, because they need your signature, we can't take the details on your behalf. And sometimes charities need two signatures to authorise payments making digital options even more tricky. But I'll pass your feedback on to the insurance company. Perhaps they'll let their bank know they'd like to be more digital too. I hope this helps explain the process.
All the best Kerri-Ann Hockley, Head of Customer Service
12 August 2022
Complementary therapy
staff were friendly, very helpful and explained everything in detail. .
11 August 2022
Employment Agency
I received excellent service from PolicyBee, they took their time to explain terms and conditions. They also came up with a quotation that was appropriate for my company.
10 August 2022
Technology consultancy
Very clear cut set of business insurance options to choose from and easy to navigate website to get to conclusion of quote process.
10 August 2022
Online Retailer
PolicyBee is the only insurance company that I found to be helpful and not send me to other 3rd party sites. The process was simple and straight to the point! They cover everything I need and for a reasonable price too.
10 August 2022
Aesthetics
Very helpful and straight to the point
10 August 2022
Security Consultancy
excellent and prompt professional service.
10 August 2022
Psychotherapist
Easy access to your website, but impossible to talk to a PERSON and I would have liked to get some advice
Hello and thank you for your feedback. I've looked into why you couldn't speak to anyone as we pride ourselves on being there for you in person. As you started your quote on a Saturday, that may have been the problem as we don't have anyone answering the phones on weekends. We did call you back on Monday and sent you a quote. Thank you for buying your policy online with us nevertheless. But we weren't aware you still wanted to talk to us. Please do call me on 0345 222 5369 Monday-Friday between 9-5 if you'd like me to review your cover with you. All the best - Lisa Carr, Customer Care Team Leader
10 August 2022
Charity/not-for-profit organisation
Great service
8 August 2022
Aesthetics
They were able to cover me as a non medic and the service was also very good and quick. Great service, calls were answered soon and no long waiting time.
7 August 2022
Charity/not-for-profit organisation
Quick and easy with premium price excellent.
Just waiting for the £20 promised!!!
6 August 2022
Charity/not-for-profit organisation
Always came back with an answer to our questions. Very friendly service.
6 August 2022
Cleaning Services
Quick and efficient
6 August 2022
Cleaning Services
Completed my quote online without fuss and then decided to speak to them in person in order to check I had it right and to pay. Excellent quote compared to other big names insurance sites. I liked the fact there’s no interest to pay if you decide to pay monthly. Excellent customer service and would recommend
6 August 2022
Charity/not-for-profit organisation
5 star service
5 August 2022
NVQ Assessment
Fast excellent service
5 August 2022
Charity/not-for-profit organisation
This is so easy to set up for our organisation
4 August 2022
Counselling
Really easy to deal with. Excellent swift communication when I had a question.
4 August 2022
Charity/not-for-profit organisation
I am autistic/ADHD and probably need a bit more support than others.

Marius has shown nothing but patience and has been so helpful helping me sorting my policy out.

I somehow managed to call him close the the end of his workday or lunchbreak and at no time did he show any impatience or rushed me.

I feel he went beyond normal customer service and I can highly recommend them.

For me sorting out insurance is really stressful and I left it last minute before I started giving a training.

Without his kind help, this could have been a much different experience.
3 August 2022
Charity/not-for-profit organisation
They are very helpful but do not know their insurance policies very well. The insurance seems more suitable for small businesses not small clubs. However I would still recommend them.
Thank you for your feedback. We’re sorry we didn’t match your initial request with the right cover. Having realised our mistake, we wanted to make good. So, we've amended your documents and removed that policy for you. We appreciate all honest feedback and have recorded and shared yours to help train our staff. Hopefully, you’re happy with everything but please get in touch if not. All the best, Kerri Ann, Head of Customer Service



3 August 2022
Charity/not-for-profit organisation
Easy to use website and a quick and easy quote obtained with sn excellent insurer. Price of coverage was a quarter of my other quotes and had wider coverage. Staff were knowledgeable when I phoned to check coverage details
1 August 2022
Charity/not-for-profit organisation
Even though there was a slight glitch when filling out details online Chris got straight back on the phone to iron this out and get cover in place immediately. Impressive as the other three brokers we’d approached never fully got back to us, over a period of months.
31 July 2022
IT Consultancy
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31 July 2022
Coaching and leadership development
Great customer service
Quick to answer phone
Great competitive price
29 July 2022
Business Management Consultancy
The menu selection of cover and appropriateness was impeccable - having spoken to a broker and failed it took me a few minutes to select my tailored cover.
27 July 2022
Charity/not-for-profit organisation
Prompt, friendly, helpful when I needed extra information. I would recommend
27 July 2022
Aesthetics
Lady on phone was amazing, she definitely should be teaching customer service skills as she went above an beyond to help and took all the stress from me when setting my policy up 💫
27 July 2022
Life Coaching and Business Consultancy
I got quotes quickly, the information I needed and all was well. At no point did the person say that if you have more than one policy with PolicyBee you need to use separate e-mails for each. Now I have lost access to my first policy. As both policies are held by my company, and it's not uncommon to hold more than one insurance policy, I find it ridiculous and unacceptable that PolicyBee cannot manage this simple scenario, hence the one star.
13:53
Hello Emma and thank you for your feedback. You've raised a valid point - and we're on it. My customer service team is on hand to help you with anything you need while our IT team comes up with a solution. Thank you for taking my call, but let me know if you need anything else from me. All the best - Kerri-Ann, Head of Customer Service
27 July 2022
Business Training
It was easy to buy BUT the proof of if PolicyBee is good is IF I ever have to make a claim - then how good are you.
25 July 2022
Creativity consultancy
My call with Catherine was absolutely brilliant! One of the best customer service experiences I've had. Catherine helped me get my business insurance set up quickly and easily, and explained everything in such a kind and helpful way. Brilliant service!
24 July 2022
Private Investigating
Really helpful
24 July 2022
Photography
Easy and answered my questions quickly
23 July 2022
Aesthetics
Very straightforward, courteous and friendly service, quick and efficient.
21 July 2022
Charity/not-for-profit organisation
Straightforward online form. Helpful customer service. Fair pricing for my small group.
20 July 2022
Aesthetics
Easy to use. Excellent customer service.
19 July 2022
Alternative therapist
very quick and easy to find the cover i needed at a reasonable price with an option to may monthly or the year in full. Recommended by colleagues i would recommend to others.
18 July 2022
Bookkeeping
Easy as you like and very reasonably priced.
18 July 2022
Online Retailer
Great thanks
17 July 2022
Private Investigating
Quick simple and on the money
17 July 2022
Private Investigating
PolicyBee was easy to use, especially when comparing the service and finer details of the policy wording against other competitors and seeing the different price options for each cover tier. When I called them to query something, the phones were answered quickly, professionally and knowledgeably.
17 July 2022
Online Retailer
This policy does not work for Amazon USA. Tried to submit it numerous times but they don't accept this policy. (was the only reason for purchasing)
Hello, we're surprised that Amazon is still not accepting our certificate of insurance, as we have issued you with a certificate that shows the policy covers the requirements they need. Our customer service team will get in touch with you to see if we can get this resolved for you. All the best - Kerri, Head of customer service
16 July 2022
Builders - PDH New
Really easy Web site to navigate you through the products on offer, very affordable prices, speedy response and documents posted on completion, all in all very good service at a very good price
16 July 2022
Structural Engineering Consultancy
It was a really accessible service, the questions were straightforward and made it easy to be confident we have the right insurance.
16 July 2022
Business Consultancy
Yes obtaining quote online was straight forward and telephone support was quick and efficient
15 July 2022
Car Valeting
Easy to talk to staff, and explained clearly what was & wasn't covered with the policy.
13 July 2022
Aesthetics
I got my insurance from them, it was very easy, I was able to speak with someone regarding questions I had and their quote was cheapest. I'd definitely recommend them
13 July 2022
Charity/not-for-profit organisation
Easy online service with excellent customer service and non-jargon advice and information.
13 July 2022
Web Hosting and Web Design/Development
Great service
11 July 2022
Charity/not-for-profit organisation
Very easy to use website, product explained in easy to understand language.
11 July 2022
Ofsted Inspection
Really quick and easy to get a quote and policy. Good price too.
11 July 2022
Virtual Assistant
Brilliant, a friend suggested that I tried you for my professional insurances. Instantly saved me £170.00, and I am able to pay in monthly installments which is a big win as I am only a start up sole trader.
Thank you PolicyBee
10 July 2022
Translation & Interpreting
Best price I found for professional indemnity insurance and cover very comprehensive too.
9 July 2022
Aesthetics
Great customer service and competitive price insurance
9 July 2022
Cleaning Services
Finding good value Insurance for my self employed status is swift and easy with them and hassle free got all my documents quickly
8 July 2022
Charity/not-for-profit organisation
Excellent service, competitive quotes, helpful staff.
7 July 2022
Property condition Surveying
Fantastic service x
6 July 2022
Training
Effective and efficient without drama
6 July 2022
IT Contracting
Very easy to find the cover I needed for my company. The options were easy to understand and select/deselect.
I would recommend PolicyBee
6 July 2022
IT Consultancy and Contracting
Very seamless and easy process to get the right policy for my needs.
4 July 2022
Training Consultancy
Great, polite and quick, no nonsense....
3 July 2022
Complementary therapy
Excellent service. So quick & simple and answered all queries quickly.
3 July 2022
Beauty therapy
The whole start to end process was so simple in comparison to other insurance companies where you have to go through all the questions to only be told someone will contact you.
Received all my documents instantly via email.
2 July 2022
Business Consultancy
Excellent, Clear, Simple and Good Value.
2 July 2022
Aesthetics
Easy to use website, good prices
2 July 2022
Aesthetics
It was very helpful and friendly and fast service which is I really appreciate thank you from PolicyBee
2 July 2022
IT Contracting
The agents were pleasantly polite, efficient in finding the right cover, knowledgeable and very helpful.
30 June 2022
Estate Agency
helpful and great assistance to answer our question; also fulfil our requirement as well
30 June 2022
Counselling
Easy website to use. Quick and good price.
29 June 2022
Complementary therapy
Thank you for what was an easy process.
29 June 2022
Freelance copywriting and Editing
It was so easy to get cover through PolicyBee’s website and they had a great range of policies. Just a few simple questions, then the cover available to me was there for me to choose, depending on my budget. The documents were sent by email in a handy file and they even provide a .png badge for you to add to your digital media, to show your clients you have cover. And the premium was much more reasonable than I thought it would be. Great job PolicyBee!
28 June 2022
Charity/not-for-profit organisation
Very helpful, efficient and friendly
27 June 2022
Charity/not-for-profit organisation
They were very quick and efficicent.
26 June 2022
Coaching, training and education
Quick and efficient.
25 June 2022
Photography
Really straight forward I hope all future business with them goes as smoothly. Appreciate the flexibility and the different coverage elements.
24 June 2022
Nail Technician
Very quick reasonable price good service
23 June 2022
Business Consultancy
Quick, easy, seemed competitive
23 June 2022
Engineering Consultancy
Simple and efficient quotation and policy setup process. Competitively priced. Got exactly what I needed. Highly recommended.
22 June 2022
Immigration consultant (OISC - Level 1)
I was struggling to find Professional Insurance in my area/ OISC Immigration but with recommendation of a friend it was straight forward with PolicyBee. Excellent and practical service.
22 June 2022
Copywriting and Editing
Their policies are flexible enough that you can change the type and amount of cover as your situation changes - and the customer service was wonderful. I have already recommended PolicyBee to a colleague.
20 June 2022
IT Consultancy & Support
Really good and efficient.
17 June 2022
Online Retailer
Fortunately, there have been no insured events yet and are not expected, but the quality of service, the cost of insurance of the UK company and the speed of registration of the policy were very pleased.
16 June 2022
Electrician
Really fast and efficient, hassle free and relatively cheap! Great
16 June 2022
Charity/not-for-profit organisation
Friendly, knowledgeable and helpful staff. Would certainly use again and recommend to others.
15 June 2022
Import Consultancy
Efficient, polite, good system in place to buy the chosen policy. No hard sell. An overall very pleasant experience.
15 June 2022
Toastmaster
Yasin, listened to what I wanted. Explained the process well and supported me through
15 June 2022
Immigration consultant (OISC - Level 1)
Easy quick service. can't complain
15 June 2022
Charity/not-for-profit organisation
Fantastic, knowledgeable, helpful, caring, fantastic low price and fast service. An absolute pleasure dealing with PolicyBee. Thank you. 😊
15 June 2022
Communication Consultancy
A fast and friendly service - thank you!
15 June 2022
Architect
Great and very helpful service
15 June 2022
Hairdressing
Customer service when I called was amazing, helped me within minutes! Staff were lovely! Would definitely recommend!
14 June 2022
Charity/not-for-profit organisation
We previously had insurance through another company which, for reasons known only to them decided to leave us uninsured for several months. I, therefore, needed to act fast, having been recommended to try PolicyBee I came online and 15 minutes later had the cover I needed in place! Fantastic. Oh, and the referral fees are a bonus.
12 June 2022
Structural Engineers
Very quick quotation, very competitive and provide the cover I needed to run my business. Highly Recommend

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Senior Account Executive
Sian Adams
Senior Account Executive
Zoe Langford
Account Executive
0345 561 0320