PolicyBee's Feefo customer reviews

4 July 2025

Charity/not-for-profit organisation

I was uncertain as I entered the data required for the quote as I was unable to print my responses or the policy conditions but, having completed the process, I was happy to receive links to everything.

4 July 2025

Charity/not-for-profit organisation

Ben was very helpful in answering a few questions I had. The quote system was straightforward and easy to complete.

3 July 2025

Complementary therapy

Everything was explained in detail. An extremely helpful young lady.

2 July 2025

Consultant Engineer

The system was very easy and quick to use. The insurance quotation was 50% less than my original policy.

1 July 2025

Cleaning Services

Very informative and customer focused team of people.

Thank you.

30 June 2025

Virtual Assistant

So far, so good. Pleasant customer service. We shall see if I ever need to claim how it is going to turn out.

30 June 2025

Recruitment Agency

Efficient and competent staff. Always happy to help with prompt responses.

29 June 2025

Gas fitting

Excellent services.

26 June 2025

Charity/not-for-profit organisation

Prompt response to online quote and good customer service talking through what I needed from my insurance. Recommended to me by a friend. Best value amongst competitors.

25 June 2025

Education Consultancy

Fast easy to deal with quick to come back with any alterations that needed to be made excellent service

25 June 2025

Photographer

Customer service is unexisting and truly appalling. Especially when you're looking for help before a job. I have called their phone lines and they're always down, eventually after 5pm there's an answer machine saying they're already gone home and despite asking three time to be called nobody ever called me to discuss the huge problem I was having: on my policy there isn't my name and that means that legally it is worth nothing!!!
This is the last time for me and I'm afraid I cannot advice anyone to choose them in light of what happened.

Hello Alessandro,
I'm sorry you had trouble getting through to us and for any confusion around your documents. It looks like everything’s been sorted now you’ve spoken to my colleague Lisa on the phone.
Although it's unusual, our phone lines must have been very busy at the time you tried to contact us, so thanks for messaging, it's always a helpful option.
If there’s anything else you need, please don’t hesitate to let us know.
Kind regards, Kerri-Ann Hockley, Director of Customer Service.

22 June 2025

Charity/not-for-profit organisation

Absolutely brilliant, they actually answered their phones unlike other companies I had tried, they listened and were knowledgeable about their products.

19 June 2025

Architecture

Very helpful and friendly staff. No issue with answering to all my questions and doing checks for me. Very pleased!

18 June 2025

Hairdressing

Instructions are easy to follow and affordable

17 June 2025

Cleaning Services

Easy website to navigate

17 June 2025

Marketing Consultancy

Reassuring, friendly customer service and an easy sign-up process.

16 June 2025

Charity/not-for-profit organisation

Overall the service was good. When our policy was renewed, my advisor was thorough in going through the best option to secure the most accurate policy for us, resulting in a reduced premium.

15 June 2025

Aesthetics

Good so far

14 June 2025

Complementary therapy

Great, effortless and exactly the cover I was looking for
Thankyou

12 June 2025

Virtual Assistant

Great, really helpful team that got me the exact product I needed. Nina was super. Thank you.

12 June 2025

Home improvement contractors

did it on line all good very quick and good price thanks.

12 June 2025

Freelance Office Support and Virtual Assistant

Helpful guidance and support, ensuring the best protection for my business. When I needed to call on that support I was met with compassion and understanding and felt well supported.

9 June 2025

Immigration consultant (IAA - Level 1)

Easy, quick, concise, hassle-free. Totally recommended.

9 June 2025

Charity/not-for-profit organisation

Helpful advice, good choice of the cover we needed and a good price

7 June 2025

Training

Easy to get a quote. The type of service I needed was arranged simply.

7 June 2025

Building maintenance and repairer

Good online service

6 June 2025

Teaching

Excellent- very quick and simple. Much easier than other websites out there and the quote was far more appropriate for my needs as well! Highly recommend

6 June 2025

Charity/not-for-profit organisation

Very informative and helpful staff who had a great knowledge of what we where looking the insurance for,nothing was to much and this reassured our group that this was the right decision for us

4 June 2025

Project Management (Construction)

Very good service

31 May 2025

Charity/not-for-profit organisation

Very friendly and helpful very knowledgeable price was very reasonable

31 May 2025

Architectural Technician

Polite, expert customer service made this painless and easy.

29 May 2025

Charity/not-for-profit organisation

Very efficient organisation. There is no need to say more.

29 May 2025

Coaching and mentoring

Efficient web experience coupled with personal service. The contact I spoke to took time to understand my needs and gave good advice.

27 May 2025

Life Coaching and Business Consultancy

Very efficient, effective, professional and friendly. And good value as well based on other quotes I'd received from other brokers.

27 May 2025

Research Consultancy

I was able to get through quickly on the phone. The advisor I spoke to was extremely helpful, providing clear information and talking through options.

The email after taking out the policy gave a summary of each of the key documents and set them out with direct links rather than a long list of individual attachments with unclear titles as I've had before.

I felt that they understood the needs of a busy small business owner that needs to have efficient ways to manage documentation.

24 May 2025

Aesthetics

♥️

23 May 2025

Handyman

I have just started a small business so I’m hoping that this policy is working for me.

22 May 2025

Photographer and Videographer

Pretty fast and compassionate. Very helpful. There is a reason all pros recommend them. They are just the best

22 May 2025

Charity/not-for-profit organisation

The person who helped me was extremely helpful. Spoke to me through everything he was calm collected gave me so much useful information. It was a brilliant customer service experience.

21 May 2025

Charity/not-for-profit organisation

Quick and efficient, so far.

20 May 2025

Private Investigating

Very easy to use and consumer friendly

18 May 2025

Tattoo & Piercing Studio

Very fast and efficient

17 May 2025

Cleaning Services

Best insurance company.

Tamara Bewaji
Bigclean Support Service

16 May 2025

EPC Assessor

Fantastic service- I received a good price for the insurance I wanted. The customer service was very good and my questions where responded to in a timely fashion.

15 May 2025

Executive coaching

Very pleased! Very helpful phone call to clarify my needs, clear quote shared promptly and given space to research / reflect with gentle reminders to follow up. thanks!

14 May 2025

Virtual Assistant & Book-keeping

Even though i needed a call to purchase the insurance due to a previous issue, it was resolved within 1 day and the process continued. A fair assessment was made and no impact on the price was made. The agent i spoke to, Jenna, was really helpful and assuring.

12 May 2025

NVQ Assessment

Easy to use sign up process and affordable prices

10 May 2025

Charity/not-for-profit organisation

Easy service. Friendly staff very helpful

10 May 2025

Beauty therapy

Easy, quick and very clear

9 May 2025

Charity/not-for-profit organisation

Easy to set up. All the coverage options we needed as a cricket club at a competitive price.

6 May 2025

Aesthetics

Really helpful and was able to answer my we questions honestly and accurately

5 May 2025

Accountancy (Chartered or Certified)

The service was excellent. It was simple and straightforward.

4 May 2025

Needlecraft, knitting and sewing shop

So clear and easy to arrange the business insurance I need.

4 May 2025

Handyman (Property Maintenance only)

Great service

4 May 2025

Online Retailer

Quick and easy service

4 May 2025

Accountancy (Chartered or Certified)

Price competitive, easy to use website

2 May 2025

Photographer

Quick fast & efficient!

1 May 2025

Architect

Overall, very happy with the customer service I received. Very clear and concise explanation on what is to be covered within my insurance, and great advice over the telephone on next steps I could take should my circumstances change.

30 April 2025

Charity/not-for-profit organisation

Speedy response to my enquiry and good follow up.

26 April 2025

Charity/not-for-profit organisation

Was so simple to apply for insurance, when i contacted PolicyBee regarding cover for vulnerable and children. The lady couldnt off been any more helpful x
Also the price being a newly constituted group of volunteers we didnt have alot of money and PolicyBee came in under our budget fantastic all round company

25 April 2025

Catering equipment installation and maintenance

Quick and easy. Exactly the cover I needed when couldn't get it anywhere else

24 April 2025

Beauty therapy

very friendly and helpfull over the phone.

24 April 2025

Online Retailer

Easy to use and great value for anyone new to their own business.

24 April 2025

Research Consultancy

Prompt abd very helpful in sorting out my professional indemnity.

23 April 2025

Aesthetics

A simple and easy process of getting my insurance sorted.
Polite staff and client care made the whole process very easy and stress free.

23 April 2025

Insurance broker

Super fast, efficient, great policy and a great price too

22 April 2025

Business Consultancy

Easy to compare and buy business insurance. Competitive prices

22 April 2025

Beauty therapy

Easy to navigate through the questions to get to the correct policy.

20 April 2025

Aesthetics

Most reasonable insurer very straightforward from the start.

17 April 2025

Aesthetics

Excellent service and reasonable fees, I’d highly recommend

17 April 2025

Tutoring Services

Fast and efficient

17 April 2025

Packaging Consultancy

Easy to use and no problems

17 April 2025

Eyelash Technician

Super

16 April 2025

Coaching and leadership development

attentive and fast

13 April 2025

Beauty & Complementary Therapies

Friendly staff and good referral money off option if a friend recommends them to you and your friend.

The information was reasonably clear. But anything I was unsure of they were happy to answer when I rang them up.

13 April 2025

Cleaning Services

Very quick and easy to find the right insurance for you.
So easy to set up hassle free. Unlike other companies.

10 April 2025

Aesthetics

Quick and fast quotation
Will definitely recommend

9 April 2025

Online Retailer

Good advice and efficient service which meant I was able to get the correct cover for my business with minimal fuss

9 April 2025

Training

Very quick and attentive to needs

9 April 2025

Aesthetics

Very competitive price and easy to receive quote on website, not confusing and listed the correct treatments for liability insurance for clinic, thank you a good swift experience

8 April 2025

Accountancy (ICAEW)

Proficient helpful and understanding of our needs
quickly found us a policy to suit at a good price

7 April 2025

Charity/not-for-profit organisation

Very easy to use.

Have used it for my business and a not-for-profit business I co-founded.

We had a call to check what was needed for the NFP which helped us get the best policy.

Great service, great price and have already recommended to others.

4 April 2025

Personal Assistant

Just a new client but got everything done under one policy.
Peace of mind it's in place at a great price.

4 April 2025

Quality Assessment

Helped me out with a bespoke request and did what they said they were going to do

4 April 2025

Photographer and Videographer

Just such an easy to use website with clear instructions and multiple add-ons you can include in your insurance package. For photographers and videographers, this is the dream insurance website. Please don't change a thing! It was such a easy process, and I will recommend this to all my creative friends.

3 April 2025

Training

It was straightforward, gave me the information I required immediately and within half an hour I had received the policy documents and my insurance was set up!

3 April 2025

Handyman

Fast efficient with no pressure to buy

3 April 2025

Charity/not-for-profit organisation

Easy to find the policy I needed , quick response. Overall great service.

31 March 2025

Domiciliary Care Agency

Quick and clear

30 March 2025

Tutoring Services

Easy to understand and to get the cover that I needed for my tutoring.

30 March 2025

Charity/not-for-profit organisation

Excellent.

29 March 2025

First aid provider

I’ve insured through PolicyBee before without any problems, but through an oversight my didn’t get renewed. I was more than happy to return and everything went as smoothly as before

29 March 2025

Charity/not-for-profit organisation

I have use PolicyBee's services for years now and that is bec ause they are quick to respond, offer a great cover for our businesses and at a competitive price too.

28 March 2025

Virtual Assistant

The entire process was smooth, fast, and incredibly user-friendly. Their website is well-designed, making it easy to compare different plans and find one that suited my needs perfectly.

They made sure I understood all the details without any hidden fees or confusing jargon.

Another great aspect is their affordable pricing and flexible coverage options. I was able to customise my plan without spending a fortune.

I highly recommend PolicyBee to anyone looking for a hassle-free and trustworthy online insurance provider.

27 March 2025

Charity/not-for-profit organisation

Received relevant, clear and reassuring advice given over the phone which clarified aspects of the cover provided by Public Liability insurance specific to our charity’s activities. (It would all be covered as it happens.)

27 March 2025

Beauty therapy

Quick and easy to understand

27 March 2025

IT Consultancy

Quick, clear and concise. Unlike other providers I checked. I felt your company understood the customers requirements

26 March 2025

Aesthetics

Service was on point customer care was also on point highly recommended thank you

25 March 2025

Photographer

Very easy and fast! Very very happy!