Professional insurance
with a personal touch
with a personal touch
We're here to help
0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly
Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.
People like me
All recent reviews
Estate/Lettings Agency
Quick, efficient, right to the point and no-nonsense services
Charity/not-for-profit organisation
Done online, easy to navigate and complete
Virtual Assistant
Such an easy process to get insured. Recommended.
Aesthetics
Excellent friendly helpful service
Charity/not-for-profit organisation
Positive experience, staff knowledgeable, helpful and impartial. I was directed to the best policy for my organisation, not the most expensive.. Was tailored to need and not 'oversold'. Policy confirmed and documents delivered promptly on line within minutes and hard copies offered. Monthly direct debit at no extra cost.
Aesthetics
It was easy to understand and straight forward
Online Retailer
Both advisers were so friendly and knowledgable. As an online vintage jewellery seller I was having a terrible time finding someone to insure I tried over 5 companies and reverted back to my original quote. Other insurers should take a lesson from you. Great experience and I’m very happy with my cover level and the peace of mind this gives
Event Organiser
Absolutely brilliant and very quick to help us
Management Consultancy
Expert customer service - you actually get to talk with a real person, who is knowledgable and genuinely cares about helping you.
The experience of purchasing via the web is also very good.
The experience of purchasing via the web is also very good.
Complementary therapy
A really helpful and quick service. Good value for money
Technology consultancy
Excellent Service and Knowledgable staff.
Aesthetics
Fast and easy service
Charity/not-for-profit organisation
1/3 of the price of my previous broker. Friendly, informative and given instant insurance
Translation & Interpreting
PolicyBee were easy to contact, friendly and helpful. I was also relieved to see that the copy on their site and the documents they send out are written in simple English - not legalese.
Surveying (RICS)
Easy to review and purchase, reasonable costs, and they answered the phone quickly when i had an issue.
Plumbing, Heating & Ventilation
Fast, customer friendly and efficient policy quote and arrangement, thank you
Alternative therapist
Easy to apply online, phoned to check it through before buying.
Photography
I’m simply blown away by the price for our photography insurance . I was looking at renewing my insurance as my last insurance company hiked their prices ridiculously. PolicyBee is amazing very straight forward and a really great price.
Beauty therapy
I love them , very helpful and polite
Online Retailer
Easy to use and set up my insurance
Cleaning Services
Quick and easy to arrange online at competitive price
Charity/not-for-profit organisation
Very easy to navigate through the application.
Recruitment Agency
Great service
Quality Control Consultancy
Great service, friendly manner, helpful. Got my insurance set up in timely manner
IT Consultancy and Contracting
Easy clear and no hidden fees. Professional from end to end.
Charity/not-for-profit organisation
Quick and simple to use, particularly when the needs are quite basic.
Counselling
An amazing service, fast and easy. Definitely helps when you've already got a new business to be worrying about!
Complementary therapy
Very good and prompt service
Virtual Assistant
The PolicyBee website was easy to use and the language was clear. The follow up emails to support you are also great. Thank you.
Business coaching
Brilliantly simple website and fantastically low prices
Charity/not-for-profit organisation
They were friendly and very efficient and understood my business as a not for profit organisation so I wasn't faced with questions that don't fit as with other insurers.
Aesthetics
Very happy with PolicyBee job done quickly and precisely! Thanks all at PolicyBee
Charity/not-for-profit organisation
Excellent service when I phoned and spoke to the adviser. He was very knowledgeable and was able to quickly answer my questions.
Counselling
Very good service
Cleaning Services
Excellent service
Electrical Contractor
MADE A SOLUTION TO PRODUCT PURCHASED SO GOOD
Charity/not-for-profit organisation
straight forward fast and friendly
Tutoring Services
Very helpful and gave me good guidance. The website is easy to navigate
Complementary therapy
Good service - customer service very friendly and informative! Helped me pick the right level of insurance for what I needed.
Software Development
Great website, brilliant customer support - would highly recommend this insurance broker
Sound Therapy
Very friendly and helpful agent helped me to find the right insurance for me. She understood my requirements exactly.
Aesthetics
Quick and easy
Complementary therapy
Excellent service. Really helpful and able to guide me to the right insurance for my small business.
Aesthetics
Excellent service
Accountancy (Chartered or Certified)
The care and attention from Jenna in selecting and helping me with my insurance renewal was really good. I was able, with her help, to get the right level of cover for my business at a price that felt both fair and affordable. The automated and online service coupled with the portal makes me confident I have everything to hand in the unfortunate event that I need to use my insurance.
Online Retailer
Very fast, no-fuss insurance policy with good coverage for Amazon sellers which can be hard to find.
Charity/not-for-profit organisation
I spent two hours the previous night on your website watching the little circle go round!! waiting to apply. Luckily the following morning the system worked.
Hello Barrie, hmmmm... sorry about that. That little wheel is a bore to watch. Our systems recorded gremlins at play in our servers after office hours on the date in question. Sorry they caused you some hassle – but glad everything got sorted out in the end.
All the best,
Kerri-Ann Hockley
Director, Head of Customer Service
All the best,
Kerri-Ann Hockley
Director, Head of Customer Service
Architect
Fast and easy process to obtain PI Insurance.
Coaching and mentoring
It was very easy to find the right policy for me. They were really helpful and it was really quick to set everything up.
Online Retailer
Excellent experience with good advice and a very helpful agent
Charity/not-for-profit organisation
Good value, helpful service, understanding. Best price for what we needed as a community group and charity.
Charity/not-for-profit organisation
Fully explained the policy and options for our requirements
Cognitive behavioural therapy
Very easy and straightforward but I experienced a few issues trying to make payment when I received my professional indemnity insurance quote. However, the issue was resolved after waiting for a few minutes and trying again.
Charity/not-for-profit organisation
Very easy to arrange just the insurance our small charity needs
Charity/not-for-profit organisation
Outstanding service, my queries were answered straight away AND clearly. The whole process was quick and easy
Photographer
The policy provision matched my needs well & could be amended throughout the process if needed quite easily.
The only issue I had was the system failed to register my chosen date for a direct debit. It didn’t matter what option I selected, the only date that went through on the payment page was the 15th & this may not be suitable for everyone
The only issue I had was the system failed to register my chosen date for a direct debit. It didn’t matter what option I selected, the only date that went through on the payment page was the 15th & this may not be suitable for everyone
Thank you for your feedback! Thanks to you we investigated the problem, found a bug, and fixed it. Sorry you were inconvenienced. If you'd like us to change the date for you, please contact a member of our team.
All the best,
Kerri-Ann Hockley
Head of Customer Service
All the best,
Kerri-Ann Hockley
Head of Customer Service
Medical writer
Friendly, efficient and sucessful
Coaching, training and education
Very easy and no complications like all of the other comparison sites I used. Plus the best price!
Beauty Salon
Website was ok but not very friendly to understand. I requested a fone call & advisor wasn’t friendly at all! Very cold, not wanting to explain more. Even tho she’s supposed to give a good customer service, her tone was very unwelcoming. Which i find it disappointing. I still took the policy as my trainer as advised me that the company is the best one.
Sorry you feel we fell a bit short. We pride ourselves on our friendly approach and in making insurance as simple as it can be. So maybe some wires got crossed? I can see from our records that you tried to get a quote online and that we phoned you to help when you had a bit of difficulty. Glad you were successfully able to buy a policy with us after that. Welcome aboard!
All the best,
Kerri-Ann Hockley
Head of Customer Service
All the best,
Kerri-Ann Hockley
Head of Customer Service
Nursing Agency
Excellent services
Charity/not-for-profit organisation
The person I spoke with was polite and helpful answered all my questions and reassured me about the sort of cover we needed. Our previous insurer was unable to offer trustee indemnity insurance and their quote was still higher than Policebee's. Zurich turned us down point-blank because they didn't want to quote.
Recruitment Agency
The process, after my enquiry, was quick, straight forward and professional. Christopher, who handled my service explained everything very well and helped me to understand the packages and be able to select the package we needed.
Business Consultancy
Everything there as expected. An easy and open experience which was refreshing.
Charity/not-for-profit organisation
Great ! Very constructive
Complementary therapy
Definitely Recommend !!
Secretarial Services
Very helpful and straightforward unlike many others
Training
Excellent and fast service. When I had questions, it was a pleasant surprise to call them and discover I didn't have to go through countless automated options before speaking with a real person. And they were helpful, knowledgeable and gave me answers in plain English. I'm definitely going to recommend PolicyBee!
Charity/not-for-profit organisation
Looking for a public liability product, easy to discuss my requirements with them. Direct line to the same person was so helpful, helpful and knowledgeable. Will use them again
Charity/not-for-profit organisation
Favourable quote, prompt answer of phone
Software Development
Quick easy and efficient to review and select relevant policies.
Virtual Assistant
I took this policy out as recommended Catherine Gladwyn as I'm starting my own business up as a VA.
Charity/not-for-profit organisation
First time I have dealt with company I found them very efficient
Training
Fantastically easy. Best insurance buying experience I've had to date. Everything was very straightforward and clear.
IT Consultancy and IT Project Management
Online easy to use and follow up call to check was answered quickly and professionally - oh plus it was £200 cheaper than similar cover from hiscox
Interior Design
Very easy site to use
Charity/not-for-profit organisation
competent,friendly and prompt service
Charity/not-for-profit organisation
Prompt and helpful response. Supporting material clear and easy to follow. Pleasant to deal with on the phobe
Charity/not-for-profit organisation
We established from going onto the online portal the cover we sought. Then telephoned to clarify the points of the cover, especially for trustees that we wanted and for attending external events to promote the charity. All was made crystal clear.
As a charity we don't have a bank card so they have a bank transfer arrangement in place which we then used to purchase the policy. It was simple and straightforward and the policy price point and cover was spot on.
As a charity we don't have a bank card so they have a bank transfer arrangement in place which we then used to purchase the policy. It was simple and straightforward and the policy price point and cover was spot on.
Charity/not-for-profit organisation
Not only did I find the online application extremely easy. But whenever I needed to speak with someone on the phone they were amazing!
Not only were they very informative but they made sure I was not applying for insurance that I did not necessarily need. They made me feel like they weren't after making as much money off me as possible but genuinely wanted to help.
10/10 couldn't recommend enough!
Not only were they very informative but they made sure I was not applying for insurance that I did not necessarily need. They made me feel like they weren't after making as much money off me as possible but genuinely wanted to help.
10/10 couldn't recommend enough!
Quality Auditing and Consultancy
Excellent service, information provided was very clear & instructions easy to navigate
Charity/not-for-profit organisation
Very quick and efficient.
Recruitment Agency
Excellent customer service.
Charity/not-for-profit organisation
So easy so quick absolutely brilliant 🤩
Charity/not-for-profit organisation
Completely removed the headache from finding insurance for my CIC. Both the online application form and then speaking to a live person was a breeze.
Price was great, service was great. Now I can get on with making a difference in the community.
Price was great, service was great. Now I can get on with making a difference in the community.
Media Services
Excellent and easy to understand service and quote service regarding insurance for freelancers
Charity/not-for-profit organisation
Having gone through the excellent online application process and received the quote, I wasnt too sure if I had done it properly. So I accepted the invitation to call them for a chat. The phone was answered promply and no waiting to be put through to anyone else. The PolicyBee representative couldnt have been more helpful and reassured me that all was well and the level of cover I needed was indeed what I had applied for. Excellent service.
Will Writing
Very easy to use and good range of products. Would recommend.
Translation & Interpreting
Very easy to get the policy you need. The platform is straightforward, and the price is excellent. I cancelled the one I had as PolicyBee beat the cost of my policy renewal.
Recruitment Agency
Quick, efficient and very helpful and responsive.
Business coaching
Very quick and easy to set up! Lots of options to provide you with all the cover you might need.
Complementary therapy
Very quick and easy to use 👍🏻
Care agency
Excellent service from Chris. Thanks for making the process smoth for a start up like myself.
Counselling
Super easy to use, quickly insured at the right levels. Fantatsic service. Highly recommend.
Charity/not-for-profit organisation
Very friendly and efficient, quickly had our details from previous year and all done in a few minutes , documents, receipts etc e mailed over immediately
Sales Consultancy
Very simple and cost effective, excellent service, prompt and courteous, no pressure, a dream to deal with. Absolutely Tickertyboo!
Charity/not-for-profit organisation
Very helpfull, and explained that though we are not a charity,as a group of crafters, who don’t sell our wares, we would still be covered. Very friendly, both Catherine and Chris, made things easy.
Aesthetics
Very good company
Teaching
Quick and easy to set up. Easily navigable prices thanks
Recruitment Agency
Professional service, accessible website, great customer service and efficient response.
Virtual Assistant
I signed up with PolicyBee as their insurance services were recommended to me by fellow virtual assistants. I am new to self-employment and felt quite daunted, but my advisor Catherine was warm, helpful and reassuring. Compared to other insurance providers, she made everything feel super straightforward and was very happy to answer all of my questions. I'm really glad to have gone with PolicyBee.
Prefer to talk?
Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.
We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Senior Account Executive
Sian Adams
Senior Account Executive
Zoe Langford
Account Executive
