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Professional indemnity insurance defends you against claims of negligence, breach of confidentiality, dishonesty, libel and slander. We offer up to £10,000,000 cover.
We all make mistakes. Problem is, they take time and money to fix. More so if they’re in the public eye.
You probably already know that professional indemnity insurance protects you if things go wrong.
But did you know it can fix potentially expensive mistakes before your client spots them, too? Damage limitation in other words. Handy eh?
Most companies are nothing without sales.
And sales are hard to get without marketing. It’s a complicated, fast-moving business but sometimes it’s a simple case of who shouts loudest.
Getting your clients heard isn’t easy, but they’re relying on you to make it happen. The problems start when their marketing spend goes up but the sales don’t. We both know it’s not always so simple, but try telling your client that and it sounds like an excuse. It’s likely to lead to some serious questions, too.
If you haven’t got good enough answers it won’t be long before the accusations and allegations start. They’re swiftly followed by the need for you to do something. When there’s money involved, you’ll find your clients are quick to point the finger.
A claim, justified or not, won’t go away if you ignore it. Your reputation is a valuable asset but fighting your corner takes time away from your business and soaks up money you can’t always spare.
So, you need professional indemnity insurance because you have a business to run; because you have limited funds; because you’re not legally trained; and because your reputation matters.
What else is there?
Professional indemnity insurance protects your business. No one else’s. And every business is different.
Be cautious of going by what’s ‘normal’ for your industry. It’ll help up to a point, but it won’t take into account your individual circumstances. Things like who you work for, how much they’re paying you and what you’re doing for them all make a difference to the risk you face. For example, a large multinational has more to lose if an ad campaign you devise goes viral for all the wrong reasons than, say, a local business with a typo-blighted leaflet drop.
Think about the worst-case scenario amount of money you could be sued for. Consider the biggest, most-expensive mistake you could make. That's a good place to start.
Looking for a shortcut? Just buy as much as you can possibly afford. You can never have too much. If you need more help, this guide will point you in the right direction.
Negligence claims and allegations made against you by clients and third parties, because of mistakes you’ve made and things you’ve failed to do.
Specifically (but depending on the policy wording):
But that’s not all. Some professional indemnity policies can fix a mistake before your client is even aware of it, preventing a claim in the first place.
Do you visit clients? Or do clients visit you? Or both?
If you do, you should probably have marketing and media public liability insurance. It covers you against third-party claims of physical damage - to people or property - caused by you. Useful if you’re clumsy.
Employers’ liability insurance covers your business if an employee sues it for damages. Claims are usually because they’ve suffered injuries and illnesses as a consequence of working for you. It’s a legal requirement for UK businesses with employees.
Office and property insurance covers the things in your studio (furniture, plants, fixed IT equipment etc) and portable insurance covers gadgets and technical equipment away from the studio (laptops, tablets, projectors etc). If you’re not sure it’s worth insuring, add it all up - it’s probably worth more than you think.
Business interruption insurance means you can still work when your studio’s out of action. Be it flood, fire or flea infestation, you’re covered for the costs of setting up elsewhere and for any lost revenue in that time.
Directors’ and officers’ insurance covers your company bosses. Anyone from regulators to shareholders to competitors can accuse you of not running a business with due care. Worse, directors are personally liable for their actions. The good thing is this insurance covers your defence costs and any compensation you have to pay. So you can put away your chequebook.