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Recruitment insurance

Finding the perfect candidate is more than pot luck. But if you get it wrong, it's not just them that can face a firing. That's where recruitment agency insurance does its job, protecting your business and your bank balance.

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Professional indemnity
from £8.85 a month for £1,000,000 cover

Professional indemnity insurance defends you against claims of negligence, breach of confidentiality, dishonesty, libel and slander. We offer up to £10,000,000 cover.

Public liability
£4.20 a month
£1,000,000 for physical damage and injuries caused by your business
Employers’ liability
£3.50 a month
£10,000,000 legally required cover for employers
Based on an annual income of up to £50,000. All prices include IPT at 12%. Quote online for turnovers up to £10,000,000, or call and talk to an expert.
Cover that works for you

Good people are hard to find. That's why your clients come to you to do it for them.

That's the theory anyway. However, things don't always go to plan.

A claim that you didn't find the right person for the job can result in more than a pointing finger. And if a client sues you, you don't want to be on the hunt for a solicitor. Or doing a re-org of your finances to cover the bill.

That's where recruitment agency insurance comes in. It pays for a specialist legal team to defend you and pays any compensation you owe. Job done.

Who needs recruitment insurance?

If your business is all about hiring the best person for the role, recruitment agency insurance can help protect both your business and your people.

So recruitment insurance is a good investment if your company is a:

  • Recruitment agency
  • Recruitment consultancy
  • Employment agency
  • Temporary (Temp) agency
  • Recruitment to recruitment agency (rec2rec)
  • Contingency employment agency
  • Retained search firm or executive search firm
  • Retained recruitment firms
  • Staffing agency recruitment firm
  • Recruitment process outsourcing (RPO) company
  • Retained recruitment agency
  • Niche recruitment agency

Or any other recruitment-related business, for that matter.

Why do recruitment agencies need professional indemnity insurance?

Finding the perfect match for a role can be challenging.

However, if you misrepresent a person or a job, someone won't be happy.

For example, if you say there's an option to work from home when there isn't, a candidate could take a role and then have to leave.

Or suppose you tell a client that a candidate has experience when they don't, or you forget to check their references and they’re fired for lousy performance. You might face some awkward questions from the prospective employer.

You could also face a big bill when your client asks you to cover the costs and related expenses for replacing the candidate.

Professional indemnity insurance pays for a specialist legal team to fight your corner. It also pays any compensation awarded to your client.

How much professional indemnity insurance does my business need?

You can never really have too much professional indemnity insurance. That’s because it’s almost impossible to predict just how badly things might go wrong.

In recruitment, the nature of your contracts can dictate the amount of professional indemnity insurance you need. The kind of industries or placements you specialise in and if you have vicarious or non-vicarious cover (you can read what these mean here) can also make a difference.

Every business is different, so the amount you need can vary. Imagine a worst-case scenario and how much that's likely to cost you. That should give you an indication of how much professional indemnity insurance you need.

Mess up placing a CEO at a large multinational, and it'll be more expensive than temp staff at a local shop.

For starters, this is a good guide to help.

Do recruiters need public liability insurance?

You're in the people business. And that means seeing, well, people. If you invite a candidate or client to your office and they trip over a cable breaking their ankle, they'll probably be out of work for a while. And more than likely, they'll want some compensation.

The same goes for meeting a client if you're out and about. If you accidentally pour orange juice over their laptop in a café, they'll probably want you to stump up for a new one.

So, if a third-party slips or trips, or you damage their property, public liability insurance will pay for a legal team to represent you. And it'll pay any compensation.

Just be aware it doesn't cover the people you place. You need 'vicarious cover' (see below) for that.

What other types of insurance do recruitment businesses need?

CVs, resumes and personal details cross your office desks all day. And in a world where everything is online, cybercrime is a real problem. If cybercriminals get hold of your data or bring down your website, it can be disastrous.

You can train your staff, have firewalls and virus scanners etc., but nothing is fail-safe. Cyber insurance gets you immediate access to IT experts to stop the attack and fix your systems. It also gives you legal experts to deal with data breaches and access to PR professionals if you need them.

If you work from an office, either at home or away, you no doubt have kit you rely on. Kit without which your business can't function if it's out of action.

Office insurance keeps you working by paying to repair or replace your damaged, lost or stolen equipment, including computers. Portables insurance does the same for the tech you take around with you.

What is meant by vicarious and non-vicarious cover?

Recruitment agency insurance falls into two categories: vicarious and non-vicarious. Which type you have affects where liability lies for the people you place and their mistakes. And it applies to both professional indemnity insurance and public liability insurance.

If you place temporary staff, you'll probably need vicarious cover. That's because your client's insurance often won't cover temporary staff.

If you place agency staff in a care home, for example, and they break something (or someone), the home could sue for damages. Vicarious cover pays your legal fees and any compensation.

Non-vicarious is the opposite. So if the same scenario happens…you're not covered. You'll face a hefty legal bill, and that's before any judge awards compensation.

Most policies are non-vicarious, so it's worth checking your contracts. Although some clients are happy to cover their temporary staff.

If you place permanent staff, you'll be looking for a non-vicarious policy as your client will take on the responsibility of their permanent staff.

You can buy both vicarious and non-vicarious cover online.

Why choose us?

Good question.

The answer is - we really know about small business insurance. It’s all we do.

We have ‘advised sales’ status from the FCA, which means they trust us to offer tailored advice to customers (just on insurance though, we’re not life coaches). So, we won’t just give you a sales pitch. We’ll work hard to make sure you come away with exactly what you need, and nothing you don’t.

For us, it’s all about making things simple, human, and hassle-free.

We have a real office, with real people in it, who are ready to take your call. Or you can get a quote online. It’ll only take a few minutes.

There are lots of other reasons to choose us, but we won’t waffle on. We’ll just ask you to take a look at our customer feedback instead. (That should do it).

What our customers say...
we are very happy with the service and our required policy has been settled quickly and met accordingly.
Domiciliary Care Agency
15 June 2024
Excellent seamless service
Domiciliary Care Agency
30 May 2024
Amazing, staff are supportive.
Domiciliary Care Agency
22 May 2024

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0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
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Schemes Team Leader
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Zoe Langford
Senior Account Executive