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Professional insurance
with a personal touch
We're open as usual
0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly

Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
29 March 2020
Architectural Technician
The advice given was very helpful in relation to my position as being semi retired
26 March 2020
Charity/not-for-profit organisation
Everything was very clear and easy to follow.
21 March 2020
Data Protection Advice
Great service and price for our professional indemnity cover. The agent we dealt with was very knowledgeable and helpful.
19 March 2020
Beauty therapy
thank you
19 March 2020
Photography
Easy to navigate their website and they actually answered the phones during COVID-19
19 March 2020
Aesthetics
Great deal would recommend
19 March 2020
Business Consultancy
Easy to complete online, competitive rates and excellent customer service. What more could you ask for?
19 March 2020
Masseur
Quick &easy. Great policy
18 March 2020
Wedding Photography
this is my first time doing business with them but found there policy good value for money
16 March 2020
Counselling
The site was very easy to use. Also I phoned an advisor for further guidance and they were very helpful. Had my policy arranged within 30 minutes. No hassle :)
16 March 2020
Communications Consultant
Quick & easy process. Great policy cover at affordable prices. Clear and well designed documentation too. Far superior experience than previous providers. Well done PolicyBee!
15 March 2020
Social Media
Great customer service via email! Insurance can be so confusing but the website was super simple to follow, with plain English and no jargon.
15 March 2020
Yoga and Pilates Instructor
Absolutely fantastic - very easy to understand the policy, great communication when I had a question, competitive pricing, and easy to use website.
15 March 2020
Private Investigating
Very friendly and efficient service, staff on hand to explain all, really pleased with the cover offered
14 March 2020
Quality Management Consultancy
Seamless process designed to help the contractor. Clear easy to use format and good value for money.
14 March 2020
Coaching, training and education
Form was easy to complete and price was reasonable. Friendly professional servIc over the phone when I had a query.
14 March 2020
Botox and Dermal Fillers
Very helpful and friendly, I would recommend
12 March 2020
Counselling
Easy to use service and good response when I found a mistake. All put right with no issues.
10 March 2020
Journalism
Smooth experience. Best price!
9 March 2020
Training
Very helpful and efficient service. The adviser was very profession and courteous.
9 March 2020
Software Development Consultancy
Really quick application online. I also tried to use a traditional broker to get multiple quotes, but the number of forms they wanted me to fill in & the complexity of the questions was a different world to how easy PolicyBee made it for me. My application required talking over the phone - Yasin was knowledgeable, efficient - they really took the pain out of small business insurance. Highly recommended.
9 March 2020
Charity/not-for-profit organisation
I spoke briefly to a lovely assistant and told her what I needed. Within the hour she had contacted me with a policy that suited our group perfectly. No fuss no hassle and a great price.
9 March 2020
Training
Very easy and simple to use requiring little thought and time
8 March 2020
Online Retailer
Easy to navigate and understand. I even telephoned the number to ask a couple of question - It was answered immediately! That is almost unheard of these days.
8 March 2020
Charity/not-for-profit organisation
The service and the price, plus content was excellent. Thanks
7 March 2020
Groundworks contractors
Excellent value and excellent service! From Ace Groundworks SW Ltd
7 March 2020
Charity/not-for-profit organisation
The lady I spoke to was knowledgable and very helpful and not at all pushy.
She sent me a quote via email straight away and subsequently when I decided to accept the quote she was very efficient in setting up immediate cover and in sending me all appropriate documentation.
7 March 2020
Wedding & Portrait Photography
Quick efficient service at a good price. Insurance easy to arrange and clear options made it simple
5 March 2020
Games Developer
The agent was really helpful informative and didn't take long to sort out my queries and get everything sorted for me.
3 March 2020
Proofreading and Editing
Swift and efficient service for purchase of PII. Would thoroughly recommend.
3 March 2020
Virtual Assistant
It was quick and easy to get my policy up and running with PolicyBee. Setting up a new business that is exactly what I needed
3 March 2020
Architectural Design
Hard to get through on phone but once I spoke to an advisor they were very helpful, online application straughtforward
1 March 2020
Charity/not-for-profit organisation
I was told about your company by mrs pauline denton. Who runs a club from the same venue. I am delighted with the cover and the service I recieved. And certalnly reconmend you to others. Thank you.
29 February 2020
Quality Auditing and Consultancy
Very easy to search and find the right policy and then tweak it to my specific needs, and a much more competative quote than other online providers.
28 February 2020
Bookkeeping
Prompt response on my query for a quote and also recommended by many.
28 February 2020
Proofreading and Editing
Yes, I would recommend this service because it gave me the policy I needed in several short, easy steps.
27 February 2020
Charity/not-for-profit organisation
PolicyBee's service is excellent. Everything was very simple and straight forward.
When you ring - phones are answered promptly and by a person - no pressing 1 /2/or 3etc.
The Advisor asks a series of questions - and very quickly discusses a suitable policy with you - it is all sent in an email - all set out very clearly.
If you want to pay by instalments - there is NO extra charge.
Once the Policy is in place- there are follow up calls to ensure everything is OK.
The Policy can be downloaded via email OR they will send you a hardcopy if requested. There is also a very clear summary of the Policy via email.
Would recommend PolicyBee .
27 February 2020
Marketing Services
Good
27 February 2020
Counselling
Excellent and answered my questions without any trouble
26 February 2020
Charity/not-for-profit organisation
Good service, explained services clearly and therefore decided to take policy with you rather than a competitor, all down to service.
23 February 2020
Private Investigating
good quote for professional indemnity insurance, significantly cheaper than renewal
and interest free payment scheme.
23 February 2020
Photographer
It was very straightforward from start to finish. I began online but had to ring customer services to answer a question I had which they did very easily. The lady I dealt with, Jane, was excellent and the whole process was very quick and easy. I feel I got an excellent deal with the insurance I bought and was never rushed or pushed to buy anything further. A great experience for which I will definitely go to PolicyBee for first next year.
23 February 2020
Fire risk assessor
Very simple pain free experience and very good price
21 February 2020
Psychotherapist
Fas, pleasant and personable
19 February 2020
Fire risk assessor
A good experience
17 February 2020
Charity/not-for-profit organisation
Very helpful on the phone and when I went on hold communicated and set expectation of slight wait but with explanation of why. Polite person at the end of the phone.
17 February 2020
Proofreading and Editing
They understood what I was wanting from the policy I'm about to start, answered my questions and were very friendly and positive while doing everything.
16 February 2020
NVQ Assessment
The experience was very smooth and gave me the exact policy I wanted and was all very plain and straightforward. I tried a couple of other sites as well, but found them misleading just to get me to move on, so I chose PolicyBee
14 February 2020
Tutoring Services
Friendly person on the end of the phone who really listened - also had a sense of humour. Understood my needs and matched me to a reasonably priced policy
13 February 2020
Online Retailer
Easy to use quote system. Great price for small online business insurance. Definitely recommend to others :)
11 February 2020
Travel Agency
👍
10 February 2020
Media Services
You supply the insurance for many type of business and making it very easy.
9 February 2020
Virtual Assistant
I wasn't bothered with loads of sales calls, everyone I spoke to was really nice and super helpful. Communication now I have bought my policy is just right!
9 February 2020
Complementary therapy
Got the insurance I needed at a great price
6 February 2020
Freelance Office Support and Virtual Assistant
I couldn't believe how easy and quick it was to organise my professional indemnity insurance - less than five minutes. I was also contacted by email to clarify the name of the person who recommended PolicyBee to me - this within 24 hours of buying the policy - and it really put a human touch to what had been a purely online experience. I was also very pleasantly surprised at how inexpensive the policy was. I'd have no hesitation to refer PolicyBee to anyone and everyone!
Gosh, thanks so much for your kind words.

I'm glad to hear it was all pretty painless - it's always nice to hear when things go well. If there's anything else you need, we're around during usual office hours, Monday to Friday so do feel free to drop us a line.

Thanks again and welcome to PolicyBee :)

Best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
6 February 2020
Education Consultancy and Tutoring
Quality service. Would definitely recommend
3 February 2020
Property search agency
I don't 'do' reviews and am not a great fan of the insurance/finance industry in general... but credit where credit is due - full marks on this occasion. Good value, fast, quick and efficient. (Yasin was pro-active in phoning me when they thought my online application might have hit a problem in their system. It hadn't; it was my error and everything was fine, but Yasin impressed me by wanting to make sure I was happy and had been sent all the correct documentation. Well done.)
Thanks so much for your feedback.

I'm glad we managed a more positive experience than perhaps you're used to. I'll pass on your kind words to Yasin, too - he'll be pleased you're pleased.

Let us know if you need anything else and we'll do our best to get full marks again.

Best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
3 February 2020
Architectural Technician
Very good service
2 February 2020
Training
Easy to understand; good, solid and honest advice; very swift and friendly customer service, no pushy-ness or unnecessary add-ons adviced. Sofar in purchasing a cover, it;s been the best epxerience I've ever had. I felt valued and listened too. I hope if ever I would need to use this insurance the experience will be the same.
1 February 2020
Virtual Assistant
Really good customer service and clear documentation
1 February 2020
Proofreading and Editing
Quick, efficient, friendly, reassuring, and they found me an excellent insurance deal.
31 January 2020
Beauty & Complementary Therapies
Excellent customer service, went over and beyond to help can’t recommend them enough
31 January 2020
Programme Management
Quick and easy application.
Yes I would recommend.
30 January 2020
Complementary therapy
He spoke clear English !
29 January 2020
Training
Excellent, straightforward and efficient. Very friendly and helpful.
28 January 2020
Architect
So fast, concise and efficient. Made a daunting job so easy. Will definitely be recommending to all.
28 January 2020
Photography
Simple and straight forward sign-up procedure. Website was intuitive to navigate and the cover/quotation section was easy to customise. No downsides as far as I can see :o)
27 January 2020
Training
excellent efficient service with good customer care
26 January 2020
Human Resources Consultancy
Easy to use on line service and Customer service team were very helpful when contacted for clarification
24 January 2020
Knitting club
Perfect service
23 January 2020
Counselling
I am very happy with their services.
22 January 2020
Beauty therapy
Made the purchase easy and hope they make it just as easy to make a claim shoukd ever the need arise. only then can I give a true rating. But initial communication Good.
20 January 2020
IT Contracting
Jane was incredibly helpful and listened to all of my requirements and was able to not only put the policy in place but offer excellent flexibility in terms of dates and ease of amending amounts of cover where necessary. Perfect experience! Thanks Jayne :)
20 January 2020
Virtual Assistant
Cover organised really quickly and professionally. Happy with the service.
20 January 2020
Coaching and leadership development
Simple and straightforward. What's not to love?
19 January 2020
Exercise instructor
Excellent service, quick, easy and able to answer questions asked around categories pretty easily. Would recommend.
19 January 2020
Management Consultancy
Very quick and simple process. I did not know the PolicyBee brand, so I tried going directly to a couple of well-known insurance brands - and wasted a lot of time.
19 January 2020
Photography
Great experience when taking out new business insurance. Cheaper than my current provider & they provide interest free monthly instalments , knowledgeable advisor .. email with all the paperwork cane through within minutes of call ending. Nice, easy transaction .. thank you PolicyBee
18 January 2020
Civil Engineering Consultancy
From the first telephone call to the last one this company were efficient and very helpful
Definitely recommend this company. A third cheaper than our last 2 years business insurance.
18 January 2020
Bookkeeping
Easy to follow instant quotes unlike numerous other sites and a quick service insured within 5 minutes all you want perfect 👌🏻
17 January 2020
Videographer
Very simple and easy to set up. No endless questions. Covered for everything I need.
16 January 2020
Virtual Assistant
Very easy to set up the policy. Efficient and simple to use.
16 January 2020
Coaching, training and education
The whole process of buying my insurance was made easy and quick because of the easily navigated website.
16 January 2020
Will Writing
handy :)
16 January 2020
Community Group
Everything was so easy and prices were reasonable.
16 January 2020
Aesthetics
Friendly staff, helpful. Not pushy. Great service
15 January 2020
Building Surveying (RICS)
Price and service were both excellent and staff were very helpful both on-line and on the telephone. Yes I would recommend them.
12 January 2020
Aesthetics
Excellent
9 January 2020
Coaching/Counselling
Excellent customer service- the rep was very efficient, friendly and polite. Everything was sorted quickly and efficiently.
9 January 2020
Ukulele group
Friendly and I was able to talk to the same person when I called
9 January 2020
Training Consultancy
Easy simple and quick
8 January 2020
Interior Design
Quick and easy to use
8 January 2020
Proofreading and Editing
Everything was very clear online but I preferred to call and the person I spoke to was extremely helpful. All sorted in minutes.
4 January 2020
Mental health support group
I was able to access insurance for my charity online and I also telephoned and received advice on the phone to clarify something.
4 January 2020
Accountancy (Chartered or Certified)
Quick and easy. Efficient with online storage for my documentation.
3 January 2020
Accountancy (CIMA)
Laura was very helpful guiding me to tailor my policy to my practice
2 January 2020
Recruitment Agency
I am a one man band recruitment agency and needed to secure business insurance (PL and PI) in order to meet the criteria of working with a particular client. I shopped around and maybe spent a couple of hours completing online forms and speaking to people to get quotes. I came across PolicyBee's page at the end and just found it extremely user friendly, and got a quote in minutes. I did everything online (they beat all my other quotes) and I had access to my documents instantly. Wish I'd come across PolicyBee's website first!!
1 January 2020
Community association
The questions and attitude of the person I was dealing with was excellent
1 January 2020
Accountancy (ICAEW)
Very Good
30 December 2019
Health and Safety Training
The personalised service provided by Lisa was exemplary. She listened to the new company's service and insurance requirements and provided us with excellent Customer Service. We will definitely use again and recommend.

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Jane Aldous
Customer Service and Claims
Team Leader
Kerri-Ann Hockley
Head of Customer Service
Yasin Akdemir
Account Executive
Zoe Langford
Assistant Account Executive