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Professional insurance
with a personal touch
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0345 561 0320
Mon-Fri, 9am-5.30pm, local rate & mobile friendly

Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
11 December 2019
Health and Safety Consultancy
Very good no fuss easy to use to get quote! With good back up information
8 December 2019
Proofreading
I found the procedure to be straightforward (very necessary!) and speedy.
8 December 2019
IT Contracting
Quick, slick and professional, they got to the heart of what I needed with no hassle. Top prices too! Highly recommended.
7 December 2019
Videographer
Quick, simple application. Suited my business perfectly.
6 December 2019
Beauty therapy
Absolutely perfect service, I didn’t really know what I needed when I rang and Laura helped me through the process in a very lovely manner made it an easy exciting step in my bus’s I was so Thankyou so much Laura, xo
5 December 2019
Online Retailer
Easy to use. Easy options. Straight forward on terms.
4 December 2019
Theatre group
Customer service was exceptional. Catherine answered my questions and sent me the relevant forms quickly. At no point did I feel that I was being ‘sold to’ or being pushed in to buying products that I didn’t need or want.
I would gladly buy my group’s insurance through PolicyBee in the future.
2 December 2019
Beauty therapy
Getting insurance was very easy and straight forward. All docs are available online and can be downloaded!
2 December 2019
Surveying
Efficient and excellent service
1 December 2019
Virtual Assistant
Getting the insurance was quick, easy and straight forward. The customer service team were helpful and professional.
25 November 2019
Arts or Music Group
They were helpful, friendly and took time to understand what sort of organisation we are and what we do.
24 November 2019
Sports therapist
Pricing was clear and very reasonable. The level of cover is perfect for this industry and underwritten by Hiscox.
23 November 2019
Business Consultancy / Project Management
Easy to set up. Well explained on website and fair price.
23 November 2019
IT Consultancy and Contracting
Impressed about the fast quote and process to get the insurance I wanted! I was in touch with another broker which was disappointing!
20 November 2019
Children's club
The costumer service was excellent!
19 November 2019
Masseur
Very friendly and helpful service
18 November 2019
Community Group
Amy was very helpful and we got a much better quote than with another broker
16 November 2019
Virtual Assistant
Easy to do - straight forward - set up with no issues.
15 November 2019
Accountancy (ICAEW)
Catherine was extremely helpful, guiding me through to ensure I got exactly the insurance I need. I would definitely recommend to others
14 November 2019
Interior Design
Very helpful and most definitely saved me money avoiding some unnecessary cover! Thanks
13 November 2019
Nursing recruitment
They did very well. They gave me feedback ontime.
13 November 2019
Beauty & Complementary Therapies
Extremely helpful. Policy sorted in minutes Would definitely recommend
11 November 2019
Risk Management Consultancy
Very straight forward application process. After a few questions, I was offered a minimum set of policies and covers in order to help protect my business appropriately. I was then able to add additional policy covers based on my own preferences. The payment process is quick and easy. All in all less than 15 min to review my insurance covers and protect my business.
11 November 2019
Accountancy (Chartered or Certified)
The process for taking out PII is made very easy and clear to understand. The Chat helpline was very helpful too although I would have liked to receive a copy of the transcript.
Hello, and thanks for your feedback.

My colleague Nick has emailed you the live chat transcript. Hope it's OK - let us know if there's anything else you need.

Best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
11-Nov-2019
I have now received the transcript. Thank you so much for the quick professional response.
8 November 2019
Youth club
It was so easy to get the cover that I was looking for. Documents sent through straight away as well. Fantastic!
8 November 2019
Charity
The advisor I talked to helped me to complete the online form after it would not let me continue.
I had not answered questions which were not on the online form.
He answered my questions clearly, without insurance terms.
4 November 2019
Charity
Really friendly and helpful!
4 November 2019
IT Contracting
Excellent and professional
3 November 2019
Dance group
Having searched the internet and not found what I needed, I was delighted to discover that PolicyBee could provide exactly the Public Liability Insurance I needed for my small not-for-profit group. They listened carefully, explained all the legal aspects and quickly and promptly produced precisely what was required. Friendly and helpful staff - highly recommended.
3 November 2019
Charity
Policy and level of cover met our requirements and budget
2 November 2019
Business Management Consultancy
Quick, Easy and professional help to resolve my problem
1 November 2019
Web Development
Really easy to get a cover even retrospectively and for business outside of the uk. After spending hours trying to find that kind of service on traditional insurance websites PolicyBee provided me with a quote in 5 mins... thank you!
31 October 2019
Community Group
The whole process was made simple by a very helpful and knowledgeable team from PolicyBee. Prompt responses to queries etc.
30 October 2019
Risk Management Consultancy
Ease of use- comparison options etc.
30 October 2019
IT Contracting
The website was easy to use and any issues were resolved straight away even though it was a Saturday. Yes, I would insure with them again and have been recommending them
28 October 2019
Inventory Clerk
Excellent service and fast turnaround.
28 October 2019
Aesthetics
Very helpful and insightful from start to finish. Very happy.
28 October 2019
Indexer
Very straightforward to get a quote and a speedy response to my email enquiry
26 October 2019
Architect
Easy and clear
26 October 2019
Graphic/Web Design
Straightforward process, with a quote that was better than the company they insured me with.
25 October 2019
Community Group
Everything so easy, and staff really helpfull. One call and it’s done.
25 October 2019
Masseur
Easy to navigate the site and straight forward. I had a query and emailed them in the evening. The next day they replied to my email.
24 October 2019
Proofreading and Editing
very polite, friendly and efficient when providing a policy. I have put 4 not 5 as my policy is new so time will tell for the future
21 October 2019
Newborn, Children & Family Photography
Best price on the market, very straightforward process, everything was very easy and quick. Thank you.
21 October 2019
Business Consultancy
Value for money , friendly knowledgeable staff . Great customer service .
20 October 2019
Luncheon club
quick and easy
18 October 2019
NVQ Assessment
Excellent service, feedback and communication via email and telephone.
18 October 2019
Tutoring Services
Excellent service I told the advisor which cover i required and she gave me what I wanted very quickly and effectively.
17 October 2019
Graphic Design
Really quick, easy and efficient! Very informative and gave me confidence in what I was buying.
17 October 2019
Complementary therapy
Good easily filled in form
16 October 2019
Community Group
service was good and all persons i spoke with knew their business.
14 October 2019
Business Support Services
Easy to use and lots of choice to help with the design. Would recommend
14 October 2019
Business Analyst
it was very easy and quick to get my insurance!
14 October 2019
Life Coaching
Easy to do.
14 October 2019
Business Consultant
Good online service following a referral from a comparison website
14 October 2019
Community Group
Very easy to provide detailed information about the group and the required policy needed. easy to apply for small groups
13 October 2019
Estate Agency
Seamless and great value
12 October 2019
Singing group
very helpful staff who helped with a quite complex insurance requirement
12 October 2019
Community Group
Price and service via your agent was great and understanding even when one quote I asked fir was too expensive.
11 October 2019
Community Group
the only issue was a lack of flexibility in the range of insurances required
10 October 2019
Teaching
Great service! Helpful and efficient. Would highly recommend.
10 October 2019
IT Consultancy and Contracting
Simple and intuitive process for buying an insurance. Great!
10 October 2019
Complementary therapy
Excellent - really fast and email response to my question was handled perfectly.
8 October 2019
Accountancy (Chartered or Certified)
I phoned to make a change in the company name. It was quick and easy. The amended paperwork was emailed within minutes. No fuss.
8 October 2019
Virtual Assistant
Just purchased Insurance with PB. Website was clear and informative to help with which cover I needed. They came highly recommended to me.
7 October 2019
Recruitment Agency
Dealing with PolicyBee was an excellent experience as the Representative (Yasin Akdemir) was very helpful and answered my questions with professionalism and customer care skills.
7 October 2019
Health and Safety Consultancy
Effortless online application and instant documents. Modern, fresh feel and excellent value against comparable products.
7 October 2019
Administration
Excellent Service
Competitive rates
No hidden charges
12 months interest free installments.

Thanks PolicyBee Team.
5 October 2019
Women's group
PolicyBee was quick to respond and had lowest price for our kind of voluntary group and gave us ample time to come to a decision.
4 October 2019
Structural Engineering Consultancy
Extremely easy to use. Simple and quick to get a quote and at a price in the ballpark I had expected. Didn't really need quite so many reminders between when I made the initial enquiry and when I was ready to proceed.
4 October 2019
Charity
Extremely helpful and good price
4 October 2019
Sewing club
Excellent service, prompt response to initial phone call and most helpful explanation of the Public Liability Insurance I purchased for my charity.
3 October 2019
Charity shop
Amazing, easy, friendly and informative.
2 October 2019
Barber
very friendly, quick professional service
2 October 2019
Personal Assistant
Simple to get the cover I wanted and they were happy to answer any of my questions! They put my mind at rest that I was getting the right cover for me as it's essential I cover myself, especially being self-employed. Thank you!
2 October 2019
Consultant Engineer
Good cover without too much fuss.
1 October 2019
Counselling
Everything covered with utmost ease.
30 September 2019
Tutoring Services
Excellent cover, super easy to sign up and set up direct debit. Very nice and polite customer service
30 September 2019
Consulting Engineering
The service was fast and efficient and covered all my needs and will recommend to others.
30 September 2019
Community Group
Marvellous to have found insurance cover at the last minute before our event and with such a helpful attitude.
Not sure though why we were put off when I phoned earlier in the day. Maybe it was because I mentioned only "one event" initially. Not to worry.
29 September 2019
Counselling
The service was good, they were able to help me on the things I needed help on.
27 September 2019
Virtual Assistant
Great choice of policies, excellent customer service, very helpful.
26 September 2019
Private Tutor
Concise and effective. I found the policy I wanted quickly and efficiently.
25 September 2019
Design Agency
Made the whole process easy and painless and without jargon.
24 September 2019
Virtual Assistant
Fantastic company! Very easy to get everything sorted out and no insurance policy waffle to try and get your head around! Highly recommend 👌
24 September 2019
Online Retailer
Very good and easy to arrange insurance online
21 September 2019
Estate Agency
So simple to set up. Excellent service. Highly recommended
21 September 2019
Inventory Clerk
Excellent quick and knew exactly what I needed
21 September 2019
Business Consultancy
It was a very simple and easy process to purchase the correct policy with expert guidance from PolicyBee 😃
21 September 2019
Consulting Engineering
fast good things
21 September 2019
Virtual Assistant
Would definitely recommend PolicyBee! I’m a new start up business and everything is explained in easy to digest terms. Thank you
20 September 2019
Coaching, training and education
Received prompt telephone support
20 September 2019
Recruitment Agency
Excellent service, quick and efficient.
18 September 2019
Online Retailer
Excellent service and really quick to set up. I definitely recommend them to anyone starting up a business and looking to get insured.
18 September 2019
Virtual Assistant
Easy process and good telephone customer service when had questions
17 September 2019
Education Consultancy
PolicyBee were fast and efficient. When I had to make a change following my purchase they were able to complete that immediately and without any fuss. Highly recommended.
16 September 2019
Online Retailer
I was very impressed by how quickly and well they dealt with my enquiry. I am now sorted, thank you.
16 September 2019
Virtual Assistant
My policy was easy to set-up & gave a clear breakdown of optional extras! I was particularly impressed on receiving an email which highlighted the added benefits of being insured with PolicyBee including 20% off with Moo Stationery & was even provided with a ‘PolicyBee Insured’ badge to add to my website! Thank you PolicyBee!
16 September 2019
Botox and Dermal Fillers
Very good service. It's everything online. Very comfortable and cover all my skills.
15 September 2019
Community Group
PolicyBee have an ammazing team who are friemdly and go above and beyond to make sure that have the package that need there are no hiden charges at all they get back fast with a quote and pay over 10 months mot 12 higjly recommended
Prefer to talk it through?

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0345 561 0320

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Kerri-Ann Hockley
Head of Customer Service