Your clients don’t expect ‘average’
We have something in common then, because neither do ours.
These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.
People like me
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Administration
Easy to use website and friendly, unfussy, jargon free communication
Translation & Interpreting
Really easy to use. Quite A lot streamlined process. Also quite alot of helpful info on the site to assist the decision-making process.
Business Consultancy
Really easy process from quote to booking
Charity
Friendly staff, efficient and professional service.
Fire Safety Consultancy
Quick and easy to complete. Very helpful telephone staff.
Charity
Perfect service for those who need simplicity. Start-ups and small organisations that don't have dedicated staff would find this service perfect for them.
Animation
Great service and easy to set up my business insurances. Team vey helpful and friendly.
Architect
Explained the policy in a clear and concise way. Found a policy that was very competitive compared to other companies I spoke to.
Illustration Design
Cheaper cost and an easy-to-use online application. When I did hit a slight problem, I rang them and was straight through to a helpful person who could sort out my policy, let me know about an important thing I had overlooked (retroactive cover) and who was able to set my policy up there and then for me. A much better experience than with my previous insurance broker.
Fire Safety Consultancy
Very good
Transcription Services
Excellent service, very helpful and accommodating and nothing was a problem, unlike other companies.
Digital Marketing
I work in digital marketing and used to work for an insurance broker so my patience for poor insurance websites is very thin! I tried a couple of other sites but couldn't be totally sure the business description was right for what I do. Policy Bee was a refreshing change, got what I needed really quickly and totally confident I have bought the right thing, at a reasonable premium. Digital marketing is popular with freelancers and your site was the only one that has it as a specific occupation that I could find.
Marketing Consultancy
Couldn't be better. Fast, straightorward and nicely delivered
Contract and Regulatory Compliance Consultancy
Great service - found the best quote online comparing to other websites
Childcare Advisor
I really appreciated the professional and friendly service and advice. Also, that my calls were returned as promised. Thank you Hannah and colleagues.
IT Consultancy
The whole process was very quick and painless. Everything was explained and the premium was very good too.
Videography
qick and easy
Education Consultancy
User friendly website and customer service team
Mediator
Very clear and easy to understand all done within 10 minutes
Training
Excellent service, simple & straight forward to use.
Transcription Services
My experience with Jenna was very positive. I found her friendly and very helpful. She listened to my needs and requirements and got me the cover I needed/wanted. Yes, I would (a) use you again and (b) recommend you to someone else.
Private Investigating
Absolutely marvellous, simple to use, extremely useful when reviewing business risks and made the process quick and easy. Researched may companies with pages of blahh but this was straight to the point and user friendly.
Telecommunications Consultancy
Because they are better than the rest
Teaching
Great service
Web Design & Development, Consultancy
Found The service to be first class it gave me lots of options and full information to make a name formed to make an informed decision
Architect
The process could not have been simpler. I would have awarded five stars but for the fact that, inevitably I have never experienced a claim and so must withhold the final judgement. I hope to keep my clean record.
Charity
Very fast effective service, allowed us to purchase our required insurance very quickly.
Online Retailer
I had a lady call me the very next day that i filled the online form. I explained what I needed, she gave me a quote and after a couple of hours all the forms where emailed to me. I paid and that was that.
You guys made my life that much easier without any complications
You guys made my life that much easier without any complications
Charity
Good service
Good product
Reasonably priced
Good product
Reasonably priced
IT Training
PolicyBee was extremely easy to use. I have never had business insurance before but everything was explained in terms that I could understand. There is even a number you can call to ask for advice. When I called there was a very professional, friendly and knowledgeable lady who explained things clearly. I would highly recommend this service and would use PolicyBee again.
Copywriting
As soon as I bought my professional indemnity policy, I fired off a question by email, because a client was laying down a requirement re indemnifying them and I needed to notify PolicyBee. I got a next-day reply but it was very short and not clearly written - typos, so it didn't really make sense and I feel none the wiser. Not point communicating if it doesn't communicate. Shame that the fully automated purchase process online was better than the human interaction.
Hello and thank you for your feedback.
I'm sorry about the confusing message – we're not usually so muddled.
You should've by now had another, clearer email explaining how your cover ticks your client's boxes. If that doesn't help, it might be best to give me a call and I'll happily go through it over the phone.
Hope that's OK. Thanks again for taking the time to get in touch.
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
I'm sorry about the confusing message – we're not usually so muddled.
You should've by now had another, clearer email explaining how your cover ticks your client's boxes. If that doesn't help, it might be best to give me a call and I'll happily go through it over the phone.
Hope that's OK. Thanks again for taking the time to get in touch.
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
Charity
Easy process to get insurance sorted out. Happy customer.
Training
Very prompt customer service
Recruitment Agency
Excellent service. Easy and fast
Audiology
Very friendly and kind staff
PR Consultancy
Good efficient and friendly service. However my CIPR discount was omitted in the initial quote. This was quickly rectified when I pointed it out to them and a revised quote was issued. All in all, I'm happy with the cost for my particular requirements.
Administration and Secretarial Services
Fabulous, easy to buy online.
Private Investigating
Taking out a policy with PolicyBee was fast and easy no pushy sales talk just fill in the form and go the documents were with me very quickly.
Consulting Engineering
very friendly and efficient, dealt with my quote quickly.
would definitely recommend them.
would definitely recommend them.
Training Consultancy
It was an excellent service so far.
Charity
Very easy to get quote and find information about cover
Communications Consultant
Very clear information on their website, explained without the usual jargon. It was easy to find exactly what I needed.
Charity
It was just so easy from start to finish, really happy with the service, everyone id spoken to or emailed seemed very friendly, helpfull and knowledgable
IT Consultancy
Found PolicyBee whilst shopping around for business insurance, I found the website very, very easy to use and secure. Even when you have to return to a quote, this is easy to do with the "Retrieve your quote" function.
One of their big benefits, is that they offer Cyber insurance which most companies need to have but you don't see other insurers promoting clearly or at all. PolicyBee make all the choices simple and clear and explain in plain English what you are insured for.
From a purchase and price point, I would recommend PolicyBee for businesses looking to renew or take out their first policy.
One of their big benefits, is that they offer Cyber insurance which most companies need to have but you don't see other insurers promoting clearly or at all. PolicyBee make all the choices simple and clear and explain in plain English what you are insured for.
From a purchase and price point, I would recommend PolicyBee for businesses looking to renew or take out their first policy.
Database Designer
Straightforward services no hidden or confusing jargon(s) concocted for financial benefit.
Marketing Consultancy
Simple process and very easy to use website. Good experience all round.
Architecture
I made a few mistakes and they ironed everything out.
Dealt with a number of helpful ladies and it came together
Dealt with a number of helpful ladies and it came together
Procurement Consultancy
PolicyBee's interactive instant service is simply as good as it gets for interactive perfection. Took out an initial policy with zero fuss, a month later, needed to add an extra and change my direct debit details, zero fuss. Seamless, perfect, brilliant.
Business Consultancy
Nice and straight forward
Estate Agency and Property Management
Everything was very straightforward and their prices were very competitive.
Counselling
Hannah made things very easy to understand. Very easy to talk to.
IT Consultancy
Impressed by their helpful and proactive service.
Business Consultancy
very easy, fast and a convenient customer experience
Marketing agency
Well designed for small businesses - each type of cover was explained and you could see prices for different levels of cover straightaway. Plus you can buy online without having to wait for a salesperson to call you back.
Business Consultancy
Quick easy good value for money
Photographer
Great service. The team even called me back to follow up on a question I had asked during our call the previous day. Lovely team
Charity
Excellent communication and advice. We now have a policy for our Good Neighbour scheme, at half the cost of the quote for renewal of our previous policy.
Strategy Consultancy
Super helpful explains the options
Beauty therapy
Excellent so far
Virtual Assistant
Fantastic price and excellent service
Management Consultancy
Very easy online application process and quick to receive the necessary information and documentation.
IT Contracting
Very Happy with the service and a very reasonable price for it, could not have asked for a better and fair quote. Thank you.
Early Years Inspector
Clear concise easy to use
Accountancy (Chartered or Certified)
Very straightforward and quick application process. Best value.
Complementary therapy
yes i would buy again. It's simplicity easy to follow which allows the policy to sell itself. It shows confidence in your product.
Software Development
Very easy and quick to setup.
Virtual Assistant
The information is all there on the website! I didn't have any questions to ask. The process was very easy and efficient. Highly recommend.
Proofreading and Editing
Process taking out policy was very smooth.
IT Contracting
Straightforward process and Hidden cost
Charity
i'm a new customer not time for full comments, but so far customer service very good.
Administration
Helpful staff, Easy to get through on the phone. Good customer service so far
Charity
Online purchasing easy with explanations. Able to adapt policy easily
Charity
Excellent service. The policy documents are well explained and clear.
Business Consultancy
Simple online process, easy to save quotes. Explanations for insurance jargon very useful.
Project Management
I've easy to use, professional service provider.
Proofreading and Editing
Clear layout of what the policy covers, helpful person when I called to confirm coverage. Compares very well with other offerings in the field.
Design Agency
Very quick and efficient
Chartered Engineer
Understood my needs. Fast and competetive. Remarkable on phone service. Not the cheapest but those I dealt with (Sarah) gave utmost confidence that cost was not the only consideration
Hairdressing & beauty therapy
great
Online Retailer
Ok
Charity
Friendly and affective
IT Consultancy and Contracting
Simple process, very succinct terms and conditions
Recruitment Agency
Easy to understand processing forms.
Data Processing
Very easy to use web site which made the process very quick
Photography
Zoe was very polite and efficient. Used plain language and the process was very simple.
Videographer
Easy to use and navigate, Quick and simple.
Studio Photography
It was a very simple application process, which was much appreciated as our insurance needs were very basic and it's nice to find somewhere that does not require chapter and verse.
Project Management
Clear , understandable
Photography
Very easy to set up a quote and to access all my documents, good value for money
Human Resources Consultancy
Online experience very good. Quote was not the best we found but the ability to arrange specific start dates (retrospective start date) online clinched the deal. Plus the insurance is from Hiscox and was cheaper than from the Hiscox direct website!
Media & Creative Consultancy
really easy to understand, good price. made easy for new businesses.
Web marketing
It was Very easy what i was looking for in simple and easy step i got it
Quality Management Consultancy
Quick, simple and extremely competitively priced - no complaints here.
Copywriting and Editing
Excellent service. The process is simple, straight forward and essentially, quick - just what you need when you want cover on a hurry!
Charity
Quick, courteous and clear quote. Good price and purchased the policy with ease.
Charity
quick & simple process
Business Consultant
Web site was simple to navigate.
Inventory Clerk
The services was to a very high stand. The staff were knowledgeable and answered all my questions etc. clearly. I would definitely recommend their service.
Architectural Design
Efficient
Business Consultancy
It was so easy and quick to get my insurance done. Thank you.
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