Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
Show all
22-Feb-2018
Please select
Catherine was so helpful and polite and got me the cover i needed
21-Feb-2018
Teaching
I would definitely recommend them. They were able to offer me professional insurance at an unbeatable price. Other companies were not able to match their quote.
21-Feb-2018
Recruitment Agency
Friendly staff, good value for money and honest / transparent from the outset. Happy to help when queries / amendments arose.
19-Feb-2018
Charity
Delightful to deal with staff over phone. Queries dealt with very efficiently
16-Feb-2018
Proofreading and Editing
Getting a quote and buying the policy was very easy and straightforward, and when I contacted customer services with a query before committing to buy, she was able to resolve the question quickly.
15-Feb-2018
Photography
Excellent service and friendly staff. Thanks for your help Catherine.
15-Feb-2018
Bookkeeping
Very good online portal - just one point of confusion which was sorted out quickly. The final payment amount was less than the quote! - which was good news but led me to wonder if PolicyBee had the details correct. A quick online chat established that rates had been reduced since the quote was issued.
15-Feb-2018
Charity
A excellent service both online and by phone. I had a query and had to call customer service who answered promptly and gave me advice. There was no ‘trying to sell you more’ that some companies attempt to do. I would recommend them
14-Feb-2018
Proofreading and Editing
Friendly, helpful, quick and easy.
14-Feb-2018
Business Analyst
Straight forward and quick to complete form
09-Feb-2018
Online Retailer
Easy to complete online and amendments actioned very quickly by phone, friendly, professional. Great to deal with.
08-Feb-2018
IT Consultancy and Contracting
Quality experience, I needed a bespoke cover and PolicyBee were able to find me the best deal.
07-Feb-2018
Recruitment Agency
They were very professional and resolved certain issues within 24 hours and I subsequently purchased my policy from them.
07-Feb-2018
Photography
Very easy and quick to apply.
07-Feb-2018
Life Coaching
Friendly, professional service. Straightforward and common sense.
05-Feb-2018
Business Consultancy / Project Management
Easy to get quote, great price. Quick delivery of documentation.
04-Feb-2018
Complaints Handler
Good customer experience! Competitive price and good value.
04-Feb-2018
Telemarketing
Quick response times, clearly explained information, professional service, friendly approach.
03-Feb-2018
Private Investigating
Keep up the good work
02-Feb-2018
Project management - IT
Very fast online service and unbitable prices. It took me 5 minutes to get the quote and set up a policy. Most important - I got a policy £500 cheaper for the same conditions and from the same provider as usual. I have no idea how it is possible, but it shows how much money other brokers are making on policies. I simply can't believe I have not used this service before as it saved me time wasted on haggling with the brokers (few days usually) and saved a lot of money in the process. And all in just 5 minutes. One more - I love the fact that I can tailor the policy conditions and see how it will affect my premium. The rates are interest free so it is another great bonus! I also had a quick conversation later on with the adviser via online chat facility available and it was excellent service as well - good advise, straight to the point, money saving again. So I do recommend PolicyBee very highly and I would advise you check your quote there first before agreeing anything with your broker.
01-Feb-2018
Business Consultant
Easy to set up and great value for money. Recommend.
29-Jan-2018
Virtual Assistant
Very easy process, I was insured within minutes with a policy that fits perfectly with my Business
29-Jan-2018
Photography
Signing up to Policy Bee was quick and easy. I was happy with the price too.
27-Jan-2018
Sports therapist
Quick ans easy to set up. Customer services very professional and found out information required quickly.
22-Jan-2018
Management Consultancy
Clear information provided in phone call and subsequent emails. Very quick. Website easy to use
21-Jan-2018
Charity
easy to understand website
21-Jan-2018
Business Training
Very professional, answered all my questions, very speedy and could do online chat as well as speak over the phone. Impressive.
20-Jan-2018
Estate Agency
Very satisfied.
19-Jan-2018
Interpreting
The customer service was good, informative, prompt and helpful.
12-Jan-2018
Financial Consultancy
My personal experience online has been great! The entire process has been super quick and super easy. I cannot fault the online process. Well done and keep up the good work!
12-Jan-2018
Charity
Very helpful customer service and would highly recommend!
11-Jan-2018
Education Consultancy and Tutoring
Having had to call a number of times with queries and to rectify my own mistakes on my documents, the members of staff I have spoken with have been brilliant - really patient and helpful.
11-Jan-2018
Regulatory Affairs Consultancy
The initial steps were not straightforward as I had to provide a lot of information for the quotation but Catherine was very helpful, efficient and friendly and made the process as easy as it could be.
09-Jan-2018
Training
Simple and easy to use. Great service
08-Jan-2018
Photography
Excellent customer service, they got back to me with the answer to my question within minutes
06-Jan-2018
CAD technician (engineering)
Very quick and straightforward!
30-Dec-2017
Architectural Technologist
Outstanding service
29-Dec-2017
Virtual Assistant & Book-keeping
I found the site easy to use and the quote was produced quickly.
23-Dec-2017
Online Retailer
Very easy​ and clear, good price as well
23-Dec-2017
Financial Analyst
One of the best available in the market...!!! Just tell them what you are looking for and they will get the right product specifically tailored to your needs. Always, recommending it to anyone in need. Best Customer service from Amy Rustall.
18-Dec-2017
Teaching
Efficient and prompt
18-Dec-2017
Web Design, UX Design, Graphics Design
I wasn’t sure what insurance category I fell under, so the helpful agent found out and tailored my package to address my needs.

The service was great from start to finish and the cover was very reasonable for what I needed.
17-Dec-2017
Estate Agency
Smooth process on line and great after sales support. Perfect!
13-Dec-2017
IT Consultancy
Very easy to follow process.
08-Dec-2017
Arbitrator
Professional and helpful service. Gave clear advice and assistance in completing forms.
07-Dec-2017
Business and management consultancy
thank you for a slick process and very professional, knowledgeable and friendly staff
07-Dec-2017
Photographer
Quick, efficient and well priced...
05-Dec-2017
Web Hosting and Web Design/Development
PolicyBee have provided an excellent and faultless service for my business. Their prices are very competitive, and their value-added services are very useful.
05-Dec-2017
Copywriting and Editing
Helpful, willing to go the extra mile, friendly. The best insurance company I've come across in a long while.
05-Dec-2017
Software engineering
It was average. Nothing bad. Nothing outstanding.
04-Dec-2017
PR Consultancy
Very clear and straightforward to purchase.
29-Nov-2017
Business Change Manager
Quick and easy
27-Nov-2017
Recruitment Agency
Lisa was very helpful and professional, running through all the quotes and discussing my requirements. Went to the underwriters with questions and came back with resolutions. A very good experience.
26-Nov-2017
Hairdressing & beauty therapy
Very easy and fast service
26-Nov-2017
Online Retailer
Easy to use online process - clear, straightforward and simple to navigate, where others weren’t. I would absolutely recommend Policy Bee to others.
25-Nov-2017
Virtual Assistant
Great service no problems at all
24-Nov-2017
CAD technician (non architectural/engineering)
Great
23-Nov-2017
Online Retailer
Quick service, instantly answered questions, polite customer service.
22-Nov-2017
Charity
Lucy was very very helpful, explained things clearly and responded quickly.
21-Nov-2017
Business Consultancy
great service
19-Nov-2017
Online Retailer
great service for online retailers like myself
19-Nov-2017
Fundraising Consultancy
I am very impressed by the service provided. The two advisors( Amy and Georgia) I spoke with were both helpful and courteous and ensured that coverage was immediate. I would recommend PolicyBee to my colleagues.
19-Nov-2017
Masseur
Really helpful lady who answered my call with all the information I needed readily available. Great customer support and speedy service.
16-Nov-2017
Project Management
Simple online procedure and great help from the online chat.
16-Nov-2017
Virtual Assistant
Great rates and easy to purchase.
14-Nov-2017
Fundraising Consultancy
Good service. The team are happy to answer questions to make sure the customer is getting the best policy
11-Nov-2017
PPI Case Handler
Very warm and friendly person on the phone. Made me feel like I was in safe hands.

The process was quick and easy and I covered within minutes. I received all my initial documentation immediately after the call via email.
09-Nov-2017
Architectural Design
excellent service, no hassle, good price
08-Nov-2017
Architect
Brilliant. Clear and user friendly. Good value for money.
08-Nov-2017
Virtual Assistant
Excellent service couldn't have been more helpful and efficient. I definitely will be using PolicyBee again.
07-Nov-2017
Charity
Quick and easy
04-Nov-2017
Business Consultancy
1st rate - easy to set up and quick - I had a question on the policy and was answered by email within half an hour. I would reccomend.
04-Nov-2017
Business Consultancy
The process was simple and cost effective, I had the policy in place within hours
04-Nov-2017
Photography
Extremely good service, answered all my questions I needed and also got back to me very quickly with info I requested. I actually had a cheaper white but went with policybee due to how good I was helped over the phone. Very impressed.
03-Nov-2017
First Aid Training
They are great, affordable, easy to sign up with and have flexible options. Wo
01-Nov-2017
IT Consultancy and Contracting
Thank you for a great customer experience. Amy was knowledgeable about the products I would need, and set me up in no time. Follow up service was excellent - no hesitation in recommending them at all.
01-Nov-2017
Health and Safety Consultancy Services
Very helpful, polite and advised me on all the relevant parts of the policy.
30-Oct-2017
Virtual Assistant
Really easy to find the perfect policy for us. PolicyBee understand what a virtual assistant does and provides insurance at an excellent price. Would recommend without hesitation!
28-Oct-2017
Tutoring Services
Policy clearly explained with a range of options provided. Polite and professional throughout.
28-Oct-2017
Online Retailer
So straightforward to complete the application, unlike many other companies. Great product.
28-Oct-2017
IT Consultancy
Extremely easy online ordering process, super fast delivery of documents, they also offer excellent live chat as well as helpful telephone support - overall a joy to deal with :)
28-Oct-2017
Management Consultancy
Really easy process to get a competetive quote for business insurance
25-Oct-2017
Copywriting and Editing
Great telephone manner and support from Laura Alcock. Answered all questions promptly and generally brilliantly helpful.
25-Oct-2017
Recruitment Agency
Very easy!!! No quibble!!! Definately reccomend!!
24-Oct-2017
Coaching/Counselling
Quick, easy & hassle free.
23-Oct-2017
Copywriting and Editing
Very quick and very reasonably priced - I had a discount from PCN.
22-Oct-2017
Proofreading and Editing
Easy to purchase, clear policy documents, friendly emails.
22-Oct-2017
Charity
quite simple to work though, filling the details.
22-Oct-2017
Creative writing, projects, workshops, podcasts
They listened to what I wanted and were positive insteading of treating me like an oddball because I have a portfolio craetive career.
The quote was less than I was already paying for insurance and I feel that I can work with confidence knowing that what I do is covered.
The wording of the policy was positive and easy to understand
The staff I dealt with were knowledgeable and chased things up and got back to me quickly
21-Oct-2017
PPI Complaint Handling
Great, simple and straight forward. Very competitive pricing as well. Thank you Lisa
21-Oct-2017
Business Consultancy / Project Management
As of now, quick and easy service. when i called to ask a change in my contract, the change took plce in 2 mins and within 5 mins i had all the updated documents in my mailbox
20-Oct-2017
Data Analysis
I phoned PolicyBee because some of the questions were difficult to answer and they were very helpful and talked me through my options.
19-Oct-2017
Administration and Secretarial Services
I was very impressed with the service received from Jenna. She made sure to call me as agreed and set up my insurance with ease.
19-Oct-2017
Teaching
Been using Policy Bee for a few years now, service is always excellent, so much so I have even recommended them to others
17-Oct-2017
Recruitment Agency
Quick, easy and very reasonably priced
16-Oct-2017
Sports therapist
Quick and easy. Good policy.
12-Oct-2017
Business Consultancy
Quick, simple and efficient without any unnecessary sales pitches
10-Oct-2017
Architectural Technician
Simple and clear and easy to purchase.
08-Oct-2017
Complaints Handler
5*
07-Oct-2017
Charity
Not only that but the price was really really competitive.
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