Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 03301 341 056 or email contactus@policybee.co.uk and let us know.

14 Hour(s) ago
Estate Agency
Very good!
14 Hour(s) ago
Teaching
I was very pleased with the service I received.
15 Hour(s) ago
Energy Consultancy
Good
31 Hour(s) ago
Bookkeeping and Accountancy
Easy to use online service and rang me back when a query arose. Problem resolved easily.
39 Hour(s) ago
Recruitment Agency
Good prices, instant access to policy documents.
39 Hour(s) ago
Architectural Technician
Fast and prompt deliver of documents and process is very easy and straightforward!
23-Mar-2015
Bookkeeping
Easy to use website
23-Mar-2015
Education Advisory Service
I found it very clear, easy to understand, fast.
22-Mar-2015
Business Consultancy
Excellent and very quick. Thank u
19-Mar-2015
IT Consultancy and Contracting
Fast
19-Mar-2015
Regulatory Affairs Consultancy
Jane was fantastic and for me sorted out within the hour
18-Mar-2015
Architectural Consultant
left hanging a bit at the end (no notification from policybee that i actually am now insured, nor email with policy)
but up until then all quite smooth
would still recommend them to an other
Thank you for your feedback.

I'm sorry we didn't let you know what was happening with your policy, and your documents, sooner. We had to wait for the insurer to fix a typo on your schedule before we could confirm everything.

I'm glad to see Sarah has sent confirmation you're insured, along with your documents, over to you now.

Hopefully that's all OK, but do please let us know if you need anything else.

Thanks again.

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
19-Mar-2015
first class service - brilliant
would recommend policybee
15-Mar-2015
Copywriting
I can only comment on the service received in obtaining a quote and resolving details. Phone was answered promptly ( to my pleasant surprise); I was asked all key questions clearly and concisely. Went from enquiry to purchase within a few minutes.
15-Mar-2015
Research Consultancy
I found the only system perfect for my needs, quick, simple, efficient. The policy also was reasonably priced and seems to give the cover required.
14-Mar-2015
Architecture
Your service was clear and easy
14-Mar-2015
Private Investigating
Refreshingly good service! Couldn't fault it. Got to speak to a human being very quickly, my query dealt with swiftly and courteously, documents emailed promptly. Could not recommend more highly
09-Mar-2015
Digital Marketing Agency
Simple. Easy. Good prices.
09-Mar-2015
Business Consultancy
Courteous and informative advice
08-Mar-2015
Behavioural Consultancy
Laura was extremely helpful and responded quickly to my queries. A very professional service.
08-Mar-2015
Accountancy (Chartered or Certified)
Very easy website to use
07-Mar-2015
Training
Simple and easy to use.
06-Mar-2015
Business Support Services
Was very straightforward - and when i rang to go through one question the call was answered quickly and the customer service advisor was helpful.
06-Mar-2015
Bookkeeping and Accountancy
Easy to follow app form
05-Mar-2015
Health and Safety Consultancy
very helpful
02-Mar-2015
Photographer
Excellent straight forward service - top marks!
02-Mar-2015
Photographer
Buying through the web site was straightforward and quick.
27-Feb-2015
IT Contracting
Fast service
26-Feb-2015
Fire Safety Consultancy
Probably the clearest, most efficient website I have ever used. Full marks!
26-Feb-2015
Proofreading and Editing
Very efficient - made the task as simple as possible.
26-Feb-2015
Recruitment Consultancy
Excellent service and is this rare to come by these days! Jane Aldous explained everything clearly and concisely, called me at agreed times, emailed me with information immediately. I couldn't recommend her more highly. I was pleasantly surprised how different the service was compared to other business insurers I had spoken with. Thank you.
Wow, thanks!

I've passed your kind words on to Jane and, despite a little blushing, she's pleased you're pleased.

Thanks again, and do let us know if there's anything else you need.

Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk
25-Feb-2015
IT Contracting
Great Customer personnel. His advice helped me save money. This is great service as generally insurance company try to take more money from customer :)
25-Feb-2015
Letting Agency
I'd called 5 brokers for costs for professional indemnity insurance, not one single call back. Found this site, quoted and arranged insurance at a very competitive level and with easy to understand terms, total no brainer for me.
23-Feb-2015
Consulting Engineering
Very quick to obtain a quote and a good proposal
23-Feb-2015
Business Consultancy
A smooth process from decision to execution. Well done. Thierry
23-Feb-2015
Disability And Access Consultancy
easy to use, efficient and clear website - took less than 10 minutes to secure PI cover. Job done!
22-Feb-2015
Software Testing
Well presented and simple to follow.
21-Feb-2015
Accountancy (Not Chartered or Certified)
The easiest insurance purchase I have ever made. Easy to choose level of cover and extremely clear pricing. Would recommend.
21-Feb-2015
Estate Agency and Property Management
Good service, excellent pricing
17-Feb-2015
Architectural Design
Very easy to use and understand, a convenient way to insure.
16-Feb-2015
Business Consultancy
Competitive pricing, simple and clear website.
16-Feb-2015
Industrial Design Consultancy
Nice experience to set up a PI policy, website intuitive to use. Glad I used PolicyBee
15-Feb-2015
Marketing Consultancy
Incredibly quick and easy
14-Feb-2015
Software Development
Hi, I have chosen you because I had problems with payment options in other providers. Your service allowed me to go through the process smoothly. Thanks
13-Feb-2015
Management Consultancy
fast and efficient service.
13-Feb-2015
Change Management
Excellent service. Highly efficient! 100% recommend.
12-Feb-2015
IT Contracting
Easy to manage, fast and clear.
An insurance that fits your needs.
12-Feb-2015
Business Consultancy / Project Management
The process was clear and simple. There was no overdue pressure to purchase. The staff came across as friendly and knowledgeable
10-Feb-2015
Estate Agency and Property Management
Fantastic and helpful. Many thanks Laura Alcock.
10-Feb-2015
Estate/Lettings Agency
The system was so quick and easy to use, and the price was better than anything else we had been able to find. Great service, especially the industry specific criteria, which puts together a package for you based on your business sector.
09-Feb-2015
Regeneration Consultancy
Very clear and easy to understand, took no time at all.
09-Feb-2015
Interior Design
Super helpful. Really know their stuff and take away the tough bit of finding the right insurance for you.
06-Feb-2015
Translation
I only dealt with them online but everything was fine
06-Feb-2015
Training Consultancy
an excellent straight forward website that's easy to navigate/use and a fast efficient service.
06-Feb-2015
Project Manager
Quick and easy to get details submitted and documents sent. Excellent way to work including the monthly direct debit option.
Have already recommended to a colleague.
06-Feb-2015
Computer Software Consultancy
It was quick and cheap
04-Feb-2015
Counselling
They were friendly fast efficient I found just what I was looking for with them
03-Feb-2015
Architectural Technologist
I have been impressed by PolicyBee's simply and straightforward, no nonsense approach to insurance. Everything is set out clearly and easy to understand - the website is use friendly, and the person I spoke with on the telephone was helpful.
02-Feb-2015
Recruitment Agency
Good service. Documents received very quickly
02-Feb-2015
Advertising Consultancy
quick and efficient
01-Feb-2015
Claims and Fraud Investigation
Kept it simple and answered my questions clearly.
30-Jan-2015
Estate/Lettings Agency
First class service, fast and efficient. Great price! Loved the fact that on the web site I was able to see a photo of the person I contacted and when I called back, I was able to speak to Jane easily. I will definately recommend.
29-Jan-2015
Interior Design
Was simple and easy to use. Organised on the spot which was great.
29-Jan-2015
Education Consultancy and Tutoring
Service was simple and very efficient.
The fine print, with a legal version of 'double negatives' is difficult to decode in two places.

......I have a lingering doubt that, as someone simply working for myself, and not registered as ' a sole trader' or as indeed anything, there is some 'exemption to cover' clause which I have yet to discover.
Thanks for your feedback. Kerri-Ann has called and left a message that hopefully reassures you a little.

Policy wordings and small print are, unfortunately, something of a necessary evil. We do our best to decode and explain as much as we can, but the wordings are the insurer's and we can't change them. We know they can be hard to get to grips with, and we know that's not very helpful. If you let me know which two things you had problems with, I'll make sure you get a full explanation of both.

Please rest assured your cover in no way depends on your company status. There's no 'exemption to cover' clause just because you're a sole trader, registered or otherwise. The insurer is covering what your business does for paying clients. Whether you're a limited company, a partnership, or on your own has no bearing on a claim.

As always, if you're not sure of something, your best option is to call us. We'll happily go through anything you don't understand – word by word if needs be. We want you to be absolutely comfortable with your insurance and 100% confident it provides the cover you need.

I hope that's OK. Do please get in touch if there's anything you need.

Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk
29-Jan-2015
Well now........ Please let me upwardly re-evaluate my experience with Policy Bee.
My concerns were addressed and assuaged promptly, pleasantly and professionally.
Thank you.
28-Jan-2015
Nursing Agency
Excellent service, very good rate, fast and easy to use.
27-Jan-2015
Research Consultancy
Setting up the professional indeminity was pretty much straightforward.

And also if help was required the online chat forum was useful.
26-Jan-2015
Interim Management
Just terrific service, no messing about like some other brokers. Immediate positive response to my request to backdate the policy to cover my current assignment.
25-Jan-2015
Digital Marketing
Very friendly, prompt and efficient service from the staff. Quick and easy to use website - would recommend to others.
25-Jan-2015
Higher Education Consultancy
Clear website and great to have instant message with staff
25-Jan-2015
Accountancy (ICAEW)
Really nice adviser who helped me on the phone. Respect!
24-Jan-2015
Claims Management
Too expensive
23-Jan-2015
Mediator
Polite, professional, reassuring, responsive to needs
23-Jan-2015
Illustration Design
I rang up for advice on the best policy for me as a freelance illustrator and I was helped by a professional and courteous advisor who went through the different packages step by step. In the end I was able to purchase a tailored policy to suit my needs for a very reasonable monthly interest free amount.
23-Jan-2015
Management Consultancy
Super service with a smile.
22-Jan-2015
Computer Software Consultancy
Good clear instructions on website made this a very easy task. Breath of Fresh Air!.
21-Jan-2015
PPI Complaint Handling
Top rate service. I needed to change the date on my policy and Laura Alcock sorted it in about 10 minutes. My new policy documents were emailed over to me within 5 minutes of me hanging up the phone. Absolutely amazing service - thanks. Could not recommend you highly enough
21-Jan-2015
Financial Services Contractor
Excellent speedy service, just what I needed
21-Jan-2015
Business Consultancy
Great customer service and value for money. I would definitely recommend.
21-Jan-2015
Proofreading and Editing
PolicyBee were quick and helpful. They didn't provide, or aim to provide, the specific advice that I needed when I asked but they gave me a good quote that I'm happy with.
Thanks for your feedback.

I'm sorry you didn't get the advice you needed. My colleague Nick has sent you an email – let him know what you need and he'll help in any way he can.

Thanks again.

Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk
21-Jan-2015
Financial Services Complaints Handler
Very quick and efficient, the advisor I spoke to was friendly, professional and extremely helpful. 10 out of 10 and I would recommend Policy Bee to all my friends.
20-Jan-2015
town & country planning
Very impressed - easy to fill in and reasonably priced. Documents arrive instantly and it's all done. Great.

Steve
19-Jan-2015
PPI Complaint Handling
It was a very simple and straightforward process. Thank you!
16-Jan-2015
IT Contracting
Very efficient and an excellent service
16-Jan-2015
Accountancy (ACCA)
Very professional service and reasonable prices.
16-Jan-2015
Management Consultancy
Very simply to get a quote efficient download of documents and payment details excellent so far!
15-Jan-2015
Procurement Consultancy
I had an online chat about certain response and the man was very helpful and prompt.
13-Jan-2015
Management Consultancy
I would have marked you excellent but when I went back into the quote and made some amendments it removed one of the covers and wouldn't allow me to reinstate do I had to do a brand new quote. Thought the quotes were excellent jowever
Yes, that's odd. Obviously shouldn't have happened, and thanks for letting us know it did.

Sorry if the glitch caused you problems. Glad to hear everything else went well though.

Let us know if you need anything else.

Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk
12-Jan-2015
Architecture
Simple easy to use template and good follow up with documents etc.
12-Jan-2015
Architecture
Great service, prompt and reassuring. The proposal form is detailed enough to get the confidence you are being covered. Very competitive as well.
11-Jan-2015
Immigration consultant (OISC - Level 1)
Simple, straightforward and quick quotation - what a good service should be. Also highly competitive compared to going to the same insurance provider direct.
08-Jan-2015
Copywriting
insurance was put in place very quickly and efficintly
06-Jan-2015
Architecture
Straightforward and efficient
05-Jan-2015
Architecture
Simple process to establish cost and limitations.
05-Jan-2015
Compliance Consultancy
When I confirmed my policy I did not receive the confirmation email with the specific certificates. Also the website does not have a facility where this information can be retrieved.

On a positive note I need the insurance as a matter of urgency and Policybee was the only company that could provide myself with professional indemnity insurance on a Saturday (it would have been excellent t if I received the email after purchasing the insurance.
Thank you for letting us know you had a problem.

I'm sorry you didn't get an email when you should've – looks like a technical glitch held it up.

You should now have an email with all your policy docs and certificates on it. Hope that's OK.

Thanks again and do let us know if you need anything else.

Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk
04-Jan-2015
Guitar Tutoring
Good
04-Jan-2015
Photographer
Very informative and helpful.

Many thanks

Paul
02-Jan-2015
Private Investigating
Easy to sort out and to order
02-Jan-2015
Regulatory Affairs Consultancy
Very easy and flexible solution for professionals looking for appropriate level of cover for a variety of their responsibilities.
31-Dec-2014
Risk Management Consultancy
Efficient and polite service provided - the people I spoke with were very supportive of my requirements and offered good advice.
29-Dec-2014
Design Agency
Very quick response. Very helpful telephone support
27-Dec-2014
Teaching
I "shopped around" looking at several business insurance companies and I can tell that Policy Bee was actually the cheapest one. I decided to buy four insurances from this company for the following reasons:

1. Cheapest than any other insurance company such as AXA and Aviva.
2. Plain and friendly language for customers to understand.
3. No hidden costs.
4. Straight forward customer service. I spoke to Jane twice about some doubts I have before committing so everything was straight to the point without complications.
5. I had my policies and T&Cs within minutes after I paid (It comes with a "change your mind" protection time framework just in case it you actually decide the insurance is not right for your business.

I am very happy about making the right choice for my business and my colleagues.

www.richereducation.co.uk
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