Your clients don’t expect ‘average’
Your clients don’t expect ‘average’
We have something in common then, because neither do ours.
These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.
People like me
Show all
IT Project Management
The quote sytem way easy to use
Inventory Clerk
it had what i wanted and very fast service
Education Consultancy
The products are simple to understand, the member of staff was very knowledgeable and able to answered all my questions. I am sure, I like to introduce people to this company
Business Consultancy
Friendly, professional service. Really helpful staff and very competitive quote.
Event and Wedding Planning
Fantastic customer service by Catherine really helped answer my many many questions!
Videographer
very friendly staff and good product.
Sports therapist
Excellent customer service.
I took out personal training insurance and made an error. Emailed and it was sorted out ASAP. No fuss, no delays, really friendly and efficient.
I took out personal training insurance and made an error. Emailed and it was sorted out ASAP. No fuss, no delays, really friendly and efficient.
Business Consultancy
Straightforward. Prompt reply to a couple of phone calls to clarify what insurance was most appropriate.
Photography
Quick and easy to get a quote, which is very competitive
Estate/Lettings Agency
After 5 years of insuring through brokers and the months of hassle each time, policy bee made it quick and simple to get the customer package I Required. So much so I’ve now started moving all my businesses across to them.
Tax Consultancy
Quick efficient
Photography
Very helpful! Many thanks!
Life Coaching and Business Consultancy
Very friendly and helpful.
Life Coaching and Business Consultancy
Fantastic service, very patient and attentive. Would happily recommend to anyone👍
Site Manager
4 star
Town Planning Consultancy
They were very efficient, polite and helpful.
IT & Technology
Very quick and easy. Guided me through the process, especially as it was my first time purchasing business insurance.
Surveying
Great service
Life Coaching
Everything was so easy to complete and straightforward.
IT Contracting
Very friendly and informative service. I would definitely recommend them to my colleagues.
Masseur
Yasim was helpful and explained everything thoroughly and has helped me save money so I'm happy.
Community Centre
Very easily explained questions. Easy web site to maneover around and immediate access to your policies.
Business Consultancy
Very informative and professional, quick service and knowledgeable advisor
Lifestyle Consultancy
PolicyBee provides excellent and straightforward service. I needed to amend my insurance policy and it was so simple! Would highly recommend. Thank you!
Teaching
Very efficient service based on a telephone questionnaire
Charity
The website was easy to use and all the policy documents came through as promised. Other sites had not proved helpful to a small charity.
Architect
Good price and good service. Very responsive and friendly ppl.
Training
An excellent service all round 👍
Software Development Consultancy
Nice and faster
Procurement Consultancy
Excellent, the lady I spoke with was very polite and friendly (sorry I have forgotten her name, it’s at work).
Very competitive quote too.
Very competitive quote too.
Financial Consultancy
Really friendly customer service team.
Charity
Very helpful and prompt service. Lisa was fantastic and talked through everything with me. Also the quote was much less than others I got.
Life Coaching and Business Consultancy
Simple and straightforward. Easy to select the type of products required
Beauty therapy
They are very good on the phone, solved my issues in seconds..
Virtual Assistant
Quick clear and easy to set up
Photographer
I was happy with the service and good communication.
Translation & Interpreting
Offered me just what I needed!
Wedding Photography
Very good! super easy to use and great price.
Estate Agency
Fast and efficient way to arrange insurance .
Very happy
Thanks
Very happy
Thanks
Business Consultancy
Great value for money. Seamless online onboarding.
Business Consultancy
Just very clear and simple to fill in the application with no jargon and just brilliant. Very satisfied and would recommend to my fellow colleagues definitely. Also clarity in your fees with no hidden surprises which is a key to welcoming new customers.
Copywriting
Amy quickly and expertly helped me sort out a serious problem I had with cover from another broker. No more than a few hours after I spoke to her, Amy had a new policy sorted out and my new documents were through. She was professional and personable throughout. The process was easy and efficient.
Community Hall
Using the 'call me' option on your web site Lisa contacted me by email and gave a quote which was exactly what we were looking for. I called back and within a few minutes all was settled. i paid by debit cards and downloaded all the documents we needed. Thank you
Hello, and thanks for telling us about your experience.
I've had a quick look and, at the time you did your quote, we couldn't insure you online. As it happens, we were right in the middle of updating the list of community groups we could insure – by the time we called you back it was all fine. I can absolutely see how that would be puzzling!
Sorry for the confusion, but I'm glad everything's up and running now.
Thanks again. Do get in touch if there's anything else you need.
Best,
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
I've had a quick look and, at the time you did your quote, we couldn't insure you online. As it happens, we were right in the middle of updating the list of community groups we could insure – by the time we called you back it was all fine. I can absolutely see how that would be puzzling!
Sorry for the confusion, but I'm glad everything's up and running now.
Thanks again. Do get in touch if there's anything else you need.
Best,
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
Virtual Assistant
They dealt with my query very quickly and efficiently. As a brand new customer, I'm starting out feeling confident with Policy Bee.
Photographer
It was truly amazing. I had been on the phone to another company for over an hour and had no faith in them. I spoke with Amy who was lovely and so confident! I would recommend you 100%
Photography
The ease of purchase and explanation of insurance cover was. really good
Online Retailer
A vey competituve price and their customer service was very efficient. Thier pricing motives feel very ethical which falls in line with my business ethos
Videographer
Sarah was extremely helpful, everything was clearly explained, overall just wonderful customer service!
Charity
I got an adviser who was professional and had a friendly approach, she explained everything I needed to know, and was very pleasant on the phone to me. She was very proactive as well as she sent all the documents immediately.
Brand Consultancy
Friendly, straightforward service at a good price.
Human Resources Consultancy
Really quick response to questions
Translation & Interpreting
Selection for quote was easy to handle and when there was a system problem and I called I immediately had someone on the line who was competent and able to help me complete my purchase. Thank you.
Apprenticeship training
The service was quick and easy
Business Support Services
Easy to apply web page layout is perfect to understand
Photography
excellent service straight forward these guys make it so simple to insure.
Charity
Extremely respectful, polite and helpful chap who guided me through the process and answered my questions well.
Accountancy (ICAEW)
Very comprehensive to use. Knowledgable helpline.
Charity
Helpful staff that explained the policy cover, and at a very reasonable price. I was impressed.
Virtual Assistant
Really helpful service, got back to me on all my questions in a timely manner and didn't make me feel like a difficult customer when I kept changing my mind on quote content.
Photography
Amazing service, easy to buy, friendly employees, great in every respect.
Psychologist
Laura was great - I couldn’t use the service in the end but nonetheless she continued to be helpful and creative. Great service thanks, will recommend to others.
Charity
Very quick service and seems very reasonable price. Good customer service so far
Business and management consultancy
excellent and efficient service. Website and services/offers very clear and seem very reasonably priced.
Inventory Clerk
Easy to use, simple layout and informative.
IT Training and Consultancy
This was an easy and straight forward process.
Data Analysis
Excellent layout allowing you to choose exactly the cover you need. Also the lowest price I found anywhere for the cover — couldn’t ask for more.
Training Consultant
Monthly payment schedules.
Coaching/Counselling
Helpful, informative and very efficient
Complementary therapy
Very professional and very quick...highly reccomended
Virtual Assistant
So easy to set up and get what I needed!
Letting Agency
Excellent. I have not used PolicyBee before but will do in the future and will recommend other people also.
IT Consultancy
Very straightforward, easy to select the right type and level of cover. Premium costs were clear. Range of payment types offered. Certificate & supporting docs downloadable immediately.
Don't know about the claims process - hopefully won't...
Don't know about the claims process - hopefully won't...
Photography
Very good service so far!
Town Planning Consultancy
I found the whole experience easy and quick. When I needed to chat with an advisor prior to purchasing the policy, she was knowledgeable and helpful.
Tutoring Services
Easy to get a quote. Clear information about what is included and different optional add-ons. Friendly, helpful staff when you call with a query. Competitive pricing for a good level of tailored insurance cover. Very pleased.
Financial Services Contractor
Yasin was most helpful and within a short space of time, the policies required were in place.
Photography
Excellent website really quick and easy to use, best quote and very easy to customise the policy and brilliant price
Online Retailer
Fantastic customer service. Yasin was a great help and made it simple and easy.
Complaints Handler
Everything went perfect with no issues.
PR and Marketing
Very straightforward online process, with documents issued online. Would highly recomend.
Online Retailer
very happy with service
Environmental health consultancy
Simple efficient competitive
Newborn, Children & Family Photography
Excellent
IT Contracting
It was clearly explained and the website was easy to use.
Architectural Design
Excellent service, quick response and very attentive
Interior Design
great customer service
Business Consultancy
Easy online purchasing process with clear explanations - as you go.
Marketing Consultancy
Appeared to be cheaper than going direct through the insurer which is always a +!
Personal Assistant
The website was so easy to use and provided really useful information to enable me to make an informed choice on the insurance I needed.
Accountancy (Chartered or Certified)
Very east to setup and very competitive price.
Training
very good Amy was very helpful
Estate Agency
After speaking with a number of companies regarding my public liability insurance I was left very confused, I called policy Bee and got put through to a very happy Amy. She was lovely to deal with and explained everything in detail, she emailed me over quotes as requested and purely because of her I chose Policy Bee. I will be using them for a long time.
Online Retailer
straight forward, categories made sense for our business
Management Accountant
Quick and easy to use quotation process with competitive rates for all professional insurance cover required
Photography
Fantastic customer service from lady called Amy. First time I’ve used a the company so can’t comment on services other than setting up my policy and answering all my questions.
PR Consultancy
Very relevant and helpful support.
Complementary therapy
Great customer service, I needed to use live chat to discuss an issue but the information given was easy to understand.
Charity
They were very helpful, knowledgeable and efficient
Charity
Quick, easy to navigate site. Excellent product, excellent cover, excellent price.
Architecture
They provided everything we asked for
Prefer to talk it through?
We’re here Mon-Fri, 9-5.30.
Give us a ring on 0345 561 0320
Kerri-Ann Hockley
Head of Customer Service
Head of Customer Service
