Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
Show all
28-Jul-2017
Marketing agency
Well designed for small businesses - each type of cover was explained and you could see prices for different levels of cover straightaway. Plus you can buy online without having to wait for a salesperson to call you back.
27-Jul-2017
Business Consultancy
Quick easy good value for money
27-Jul-2017
Photographer
Great service. The team even called me back to follow up on a question I had asked during our call the previous day. Lovely team
23-Jul-2017
Charity
Excellent communication and advice. We now have a policy for our Good Neighbour scheme, at half the cost of the quote for renewal of our previous policy.
22-Jul-2017
Strategy Consultancy
Super helpful explains the options
22-Jul-2017
Beauty therapy
Excellent so far
20-Jul-2017
Virtual Assistant
Fantastic price and excellent service
19-Jul-2017
Management Consultancy
Very easy online application process and quick to receive the necessary information and documentation.
17-Jul-2017
IT Contracting
Very Happy with the service and a very reasonable price for it, could not have asked for a better and fair quote. Thank you.
17-Jul-2017
Early Years Inspector
Clear concise easy to use
16-Jul-2017
Accountancy (Chartered or Certified)
Very straightforward and quick application process. Best value.
14-Jul-2017
Complementary therapy
yes i would buy again. It's simplicity easy to follow which allows the policy to sell itself. It shows confidence in your product.
13-Jul-2017
Software Development
Very easy and quick to setup.
09-Jul-2017
Virtual Assistant
The information is all there on the website! I didn't have any questions to ask. The process was very easy and efficient. Highly recommend.
09-Jul-2017
Proofreading and Editing
Process taking out policy was very smooth.
06-Jul-2017
IT Contracting
Straightforward process and Hidden cost
04-Jul-2017
Charity
i'm a new customer not time for full comments, but so far customer service very good.
04-Jul-2017
Administration
Helpful staff, Easy to get through on the phone. Good customer service so far
03-Jul-2017
Charity
Online purchasing easy with explanations. Able to adapt policy easily
01-Jul-2017
Charity
Excellent service. The policy documents are well explained and clear.
28-Jun-2017
Business Consultancy
Simple online process, easy to save quotes. Explanations for insurance jargon very useful.
28-Jun-2017
Project Management
I've easy to use, professional service provider.
26-Jun-2017
Proofreading and Editing
Clear layout of what the policy covers, helpful person when I called to confirm coverage. Compares very well with other offerings in the field.
23-Jun-2017
Design Agency
Very quick and efficient
22-Jun-2017
Chartered Engineer
Understood my needs. Fast and competetive. Remarkable on phone service. Not the cheapest but those I dealt with (Sarah) gave utmost confidence that cost was not the only consideration
22-Jun-2017
Hairdressing & beauty therapy
great
18-Jun-2017
Online Retailer
Ok
16-Jun-2017
Charity
Friendly and affective
16-Jun-2017
IT Consultancy and Contracting
Simple process, very succinct terms and conditions
11-Jun-2017
Recruitment Agency
Easy to understand processing forms.
09-Jun-2017
Data Processing
Very easy to use web site which made the process very quick
07-Jun-2017
Photography
Zoe was very polite and efficient. Used plain language and the process was very simple.
07-Jun-2017
Videographer
Easy to use and navigate, Quick and simple.
04-Jun-2017
Studio Photography
It was a very simple application process, which was much appreciated as our insurance needs were very basic and it's nice to find somewhere that does not require chapter and verse.
04-Jun-2017
Project Management
Clear , understandable
03-Jun-2017
Photography
Very easy to set up a quote and to access all my documents, good value for money
31-May-2017
Human Resources Consultancy
Online experience very good. Quote was not the best we found but the ability to arrange specific start dates (retrospective start date) online clinched the deal. Plus the insurance is from Hiscox and was cheaper than from the Hiscox direct website!
27-May-2017
Media & Creative Consultancy
really easy to understand, good price. made easy for new businesses.
23-May-2017
Web marketing
It was Very easy what i was looking for in simple and easy step i got it
22-May-2017
Quality Management Consultancy
Quick, simple and extremely competitively priced - no complaints here.
22-May-2017
Copywriting and Editing
Excellent service. The process is simple, straight forward and essentially, quick - just what you need when you want cover on a hurry!
20-May-2017
Charity
Quick, courteous and clear quote. Good price and purchased the policy with ease.
19-May-2017
Charity
quick & simple process
19-May-2017
Business Consultant
Web site was simple to navigate.
15-May-2017
Inventory Clerk
The services was to a very high stand. The staff were knowledgeable and answered all my questions etc. clearly. I would definitely recommend their service.
14-May-2017
Architectural Design
Efficient
14-May-2017
Business Consultancy
It was so easy and quick to get my insurance done. Thank you.
14-May-2017
Photographer
Everything was made clear via a telephone conversation and the insurance was activated almost instantly. The most helpful conversation I have ever had regarding insurance.
12-May-2017
Web Hosting and Web Design/Development
It was so easy to adjust the cover on their website to the levels I wanted, adding in the bits I needed and seeing how it effected the monthly price. Very simple and Very easy to use...
11-May-2017
Photography
Very easy website to use and purchase insurance from.
08-May-2017
IT Consultancy
Easy to tailor the insurance you want. Clearly laid out site.
07-May-2017
Education Consultancy and Tutoring
Quick, efficient & reasonably priced for my small business.
07-May-2017
Accountancy (Chartered or Certified)
Lisa Parr was really efficient & helpful
05-May-2017
Software Consultancy
It took them a long time in my view to quote and vlose.
05-May-2017
Photographer
Excellent service. Easy to use website and very clear with what you get.
03-May-2017
Charity
A great company offering fantastic value for money. Quick response to queries, easy to use website. I wouldn't hesitate to recommend to a friend. Well done PolicyBee.
28-Apr-2017
Charity
PolicyBee were as good as their word and provided the cover we required with speed.
28-Apr-2017
PR Consultancy
Clear information, easy to buy and a great price
27-Apr-2017
Ofsted Inspection
Easy to navigate, speedy to resolve.
26-Apr-2017
Proofreading
The website was very easy to understand and use.
26-Apr-2017
Structural Engineering Consultancy
Helpful and with good rate for PI cover with big names in the businese
24-Apr-2017
Software Development Consultancy
Easy to buy and craft to personal an business specific needs. I needed support while buying and support on the phone deliver great service.
22-Apr-2017
Business Consultancy
Very quick and easy to determine a suitable insurance policy. The prices appear competitive.
22-Apr-2017
Training Consultancy
A very good compony ,just a phone call ,and done ,
I'd recommend this compony .
21-Apr-2017
Proofreading
The person I spoke to on the phone was helpful and reassuring.
21-Apr-2017
Charity
They did there utmost to look into the type of insurance required. Very knowledgable about the products they supplied. Felt like personal service.
19-Apr-2017
Project Management
Easy to use, straightforward website and a great cost. Particularly liked the combined PDF.
19-Apr-2017
Education Consultancy and Tutoring
Very straightforward.
17-Apr-2017
Architect
Really helpful, friendly service. Knowledgeable staff who actually call you back when they say they will. You also get a direct line number to your agent meaning you are dealing with just one person. No complaints whatsoever.
16-Apr-2017
Photographer
Easy to put in place and select level of cover.
15-Apr-2017
Business Analyst
Very easy and affordable.
15-Apr-2017
Photographer
Answered any questions I had.
15-Apr-2017
Online Retailer
very satisfied with this easy to access insurance service provided by Policy Bee. Congratulations guy on a fast and hassle free service.
14-Apr-2017
Marketing agency
Very straightforward explanations of which insurances are for what, and a painless, efficient means to purchase. Great value too.
14-Apr-2017
Virtual Assistant & Book-keeping
I would certainly recommend Policy Bee to anyone. They were so helpful and talked me through all the options available to me. They even phoned me back when they said they would with answers to my questions. Excellent service!
14-Apr-2017
Design Agency
Easy to use and great service! Thanks you!
13-Apr-2017
Newborn, Children & Family Photography
Enough info given - helpful & polite. Things were explained when I said I didn't understand or that I wanted more info
11-Apr-2017
Charity
Friendly and helpful staff, gave me all the information I needed in a clear and concise manner. No long wait to get through on the phone. Product fits my needs exactly at a price cheaper than I have been able to obtain elsewhere thus saving our charity some money!
10-Apr-2017
Education Consultancy and Tutoring
Friendly helpful and swift service
08-Apr-2017
Charity
Lisa dealt with the request throughout the process. She telephoned updates as well as emails. Excellent customer service - which had a big influence with the committee when choosing which Insurer to deal with. ie it was not just down to cheapest - but PolicyBee was, in fact, the cheapest quote. I am left with the feeling we are in good hands.
06-Apr-2017
Photography
Easy and simple quote system, no need to enter reams of info just to get an idea. Good online chat option.
06-Apr-2017
Web Design, Development and SEO
The customer service was exceptional. It was easy to understand the information provided. The service provider was supportive and knowledgeable.
06-Apr-2017
Business Consultancy
I neededinstant cover I was abroad and set up all my Cover up in the early hours of the morning and I was ready to start business at 9 o'clock I made service you ask questions and add-ons which are very important and the document and the PDFs percent immediately and a hard copy to my home address in the UK fantastic awesome customer experience
06-Apr-2017
Garden Design (no manual work)
Great service, would highly recommend!! Really helpful and approachable staff!
05-Apr-2017
Life Coaching
I called up for a quote yesterday. I didn't have loads of time - Sarah Adams made it really easy for me. No sress or hassle. I went ahead with quote then and there. I had an email within 5 mins with my policy attached. I'm impressed...
05-Apr-2017
Bookkeeping
Easy website to use and competitive prices
04-Apr-2017
Chartered Surveyor
Helpful and clear advice
01-Apr-2017
Quality Auditing and Consultancy
Pleasant, friendly,helpful staff but not pushy.
31-Mar-2017
Business Management and Administrative Services
Luckily, I haven't claimed on my policy yet. So I cannot comment on that. However, the process of getting proposals to taking out the policy has been very smooth. Very helpful.
31-Mar-2017
Estate Agency
It was easy and straight forward
31-Mar-2017
Videographer
Amazing customer service, that has a personal touch. No lengthy menus when you call up either, just go straight through to someone!
Incredibly easy website, and good prices as well.
Would definitely recommend!
30-Mar-2017
Videographer
I found Poicy Bee online having searched for insurance for film makers. Their website is easy to use and explains everything in black and white. The quotation process is easy and quick, all details about the breakdown of the insurance is there for you to read. They also have a live chat available with a member of staff, which I found very helpful for further questions and explanations on insurance details.
30-Mar-2017
Web Hosting and Web Design/Development
Website was easy to use. Got a good price quoted. I checked the actual insurer's website and it was more expensive than PolicyBee quote.
30-Mar-2017
Photographer (Amateur)
Very polite and efficient service.
28-Mar-2017
Training
Great - quick and easy from start to finish. Not pushy to sell at all. Very helpful.
28-Mar-2017
Charity
Absolutely awesome service! Lisa was well spoken, very knowledgeable and extremely helpful. She went at my speed, and answered every question, even if it might have been a silly one! I liked the fact that she gave me her direct line to contact her if I had any concerns, and all in all, it was an extremely pleasant experience, which is an entirely new concept for me when buying insurance!
Hello Jennifer.

Thank you so much for your kind words. I've passed them on to Lisa and she's really pleased you're pleased!

I'm glad you managed to get everything sorted in the end – if you need anything else at any point just drop us (or Lisa) a line.

Thanks again and all the best.

Kerri-Ann Hockley
Head of Customer Service
27-Mar-2017
Complementary therapy
Easy to use website and good level of cover
23-Mar-2017
Change management
The service I have received from Policy Bee has been excellent.
23-Mar-2017
Health and Safety
Very good
19-Mar-2017
Management Consultancy
As always, the team is very happy to help and turns things around very quickly!
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