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Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
17 June 2019
Travel Agency
Great service from Zoe who answered my queries promptly and was really helpful. I have found the whole process smooth and really efficient. I will definitely recommend you to my colleagues and friends.
16 June 2019
Fundraising Consultancy
Quick and simple to put in place what I needed
16 June 2019
Training
Such a simple process - thank you
16 June 2019
Software Development
Fantastic service, Hannah knew exactly what to do.

After being pushed from pillar to post, promised call backs and told "no can do" from other insurance companies, Hannah from PolicyBee was a breath of fresh air when trying to get worldwide professional indemnity insurance, and all the others we needed.

I can't recommend Hannah and PolicyBee enough. Thank you.
15 June 2019
Training
Nice and easy and helpful. Great price as well.
13 June 2019
Software Developer
Efficient and knowledgeable
10 June 2019
Administration and Secretarial Services
Easy quotation process
9 June 2019
Business Consultancy / Project Management
The whole experience from initial quotation on line to buying the policy was simple. I had to contact PolicyBee for update of the quotation, which they responded promptly and the quotation was competitive.

Buying the policy on line was pleasant experience and interest free monthly payment was most welcome.
8 June 2019
Ofsted Inspection
Very friendly and efficient on phone and very easy website to complete.
8 June 2019
HR Interim/Consultancy
Excellent and easy to use app
6 June 2019
Community Centre
Helpful, fast and easy. Excellent online service
I loved it. Please keep it
6 June 2019
Business Consultancy
Simple to understand and well laid out questionnaire with brief explanation of each area of liability I needed to cover for my new business. Took 10 minutes so quick process and all under written by AXA.
6 June 2019
Virtual Assistant
It was very easy to process my online quotation. The only issue I had was I had difficulty in entering the person who recommended me as I had followed a link from somewhere else and those details were entered. However, one quick online chat and it was all sorted. Thank you.
5 June 2019
Business Consultancy
everything went very smoothly and efficiently, can't thank the team enough. gary.
5 June 2019
Charity
Great service and contact, full insurance requirements met quickly to match our existing policy and with an excellent price
2 June 2019
Copywriting
You get a personalised experience with PolicyBee, which is so important as a sole trader.
2 June 2019
Graphic Design
As required. Clear website. Bought policy with no problems
2 June 2019
Tutoring Services
Very clear web site with easy to select options of different insurance policies. Prompt reply to a question I had.
31 May 2019
Technical Writing
Easy to use site that gave me a well priced insurance policy. Just what I wanted.
31 May 2019
Training
Excellent service and very quick to receive my certificate of insurance
30 May 2019
Business Consultancy
Soooo simple
27 May 2019
Mental health support group
The online stuff wasn't that straight forward but Amy was very accessible, helpful, friendly and efficient. I especially liked having a phone no that went straight to her.
26 May 2019
Architect
Professional and straightforward...
26 May 2019
Photography
Hopefully i never need to call them but its really easy to get the cover i need.
I guessthe proff comes if i everneed to make a claim. Hopefully that never happens
24 May 2019
Virtual Assistant
Quick and easy, no hassle and trusted by word of mouth of other VA's in my network.
24 May 2019
Business Consultancy
So far so good as the policy saved me around £200 compared to the one from another company recommended by the agency. The cover was just what I wanted with very prompt service. The proof in the pudding will be if there was ever a reason to claim which I very much hope never happens.
23 May 2019
Beauty & Complementary Therapies
Hi,
I was looking for a quote and a policy cover. PolicyBee did that very quickly which helped me saving time without the lengthy procedur and without any fuss. Very impressed with the service.
Thank you
23 May 2019
Publisher
My application for professional indemnity insurance was handled in a polite, friendly and efficient way.
23 May 2019
Charity
Very helpful staff on the end of the telephone who explain everything so clearly. Even when you call back they can clearly see details of the previous call/conversation. Love the dashboard which takes you through the steps to check and buy your policy. All very easy, trustworthy and no hidden surprises. I would not go anywhere else now. I got a much better policy for the same price as my renewal.
22 May 2019
Estate Agency
Very efficient and the best quote we've received
20 May 2019
Information Security Consultancy
good prices
20 May 2019
Photography
Easy to understand their online system and a reasonably priced quote
19 May 2019
Virtual Assistant
Easy to follow system, with clear instructions.
18 May 2019
Photographer
brilliant and so easy
18 May 2019
Proofreading and Editing
Excellent manner on telephone. Well-informed, pleasant and confident. Yes, I would buy from them again.
17 May 2019
Gardening club
Really easy proposal form. I wanted clarification on one point and the phone was answered by a real person who gave me the advice I needed.
15 May 2019
Virtual Assistant
It was do very quick and simple to get a quote online. I also spoke to an a advisor who was very helpful. All my documents were emailed immediately and I was able to add them to my website with ease.
14 May 2019
Recruitment Agency
Excellent and efficient. Quick
14 May 2019
Training
Easy to buy and quick to get at a great price
12 May 2019
Interim Management
Very professional helpful staff with quality product at reasonable price
12 May 2019
Private Investigating
Very friendly, quick and professional service
11 May 2019
Architect
Quick! easy! and professional! Getting a policy could not be easier.
11 May 2019
Business Training
Easy and fast
10 May 2019
Copywriting and Editing
Quick, easy and incredibly straight-forward.
10 May 2019
Charity
Lisa, the sales agent we dealt with, was really informative and knowledgable. She has great customer service skills, and we couldn’t be happier with our experience.
10 May 2019
Virtual Assistant
Easy, clear, competitive, straight forward!
8 May 2019
Training Consultancy
Catherine was extremely helpful and explained points clearly.
7 May 2019
Virtual Assistant
Very efficient, and really helpful and polite when I spoke to them. Will definitely be recommending them.
7 May 2019
Website publishing
Found me the right policy for my business. A friendly, professional team, who answered queries promptly.
7 May 2019
Training
Quick, clear and simple service.Even got through to a real person when I had a query!
6 May 2019
Business Consultancy
Simple and good prices
5 May 2019
Accountancy (Chartered or Certified)
Brilliant service
4 May 2019
Accountancy (ACCA)
Great customer service with clear explanation of what I need
4 May 2019
Cultural group or society
Polite and helpful staff
3 May 2019
Computer Contracting
straight forward process, easy to buy the product i required.
2 May 2019
Complementary therapy
A brilliant company to deal with, I cannot recommend them highly enough. I usually go for online Insurance quotes as I get quite irritated by poor customer service so my heart sank a little when I realised I would have to call PolicyBee for my specific quote... I have been so pleasantly surprised at how friendly and competent the staff are. Honestly, such a pleasure to speak to.
That's so nice of you, thank you!

I'll pass on your kind words to the team - they'll be chuffed to bits :)

Thanks again and welcome to PolicyBee.

All the best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
1 May 2019
Software Development
I never placed a claim, but they offer insurance for my £3k laptop and £1k phone.
30 April 2019
Immigration consultant (OISC - Level 1)
Fast and efficient service, very friendly
29 April 2019
Project Manager
No issues, good and simple services.
29 April 2019
Community Group
Really helpful, friendly and responsive.
28 April 2019
Accountancy (ACCA)
The process is straight forward with no complications
28 April 2019
Community Group
Very helpful on the phone.
27 April 2019
Management Consultancy
PolicyBee were friendly, happy to chat through all my questions and very efficient. I received my documents really quickly and everything happened as they promised it would.
26 April 2019
Coaching and leadership development
Everything was clearly laid out in plain language and the pricing was broadly competitive. The end to end process was quick and simple.
25 April 2019
Graphic Design
Very informative website and a quick and easy process to take out my insurance policy. Will be recommending PolicyBee to my friends.
24 April 2019
Charity
Very easy to get a quote for the charity, and subsequent follow up contact and invoicing for it was really easy to use!
21 April 2019
Housing advice service
Simple easy to use
20 April 2019
Photographer and Videographer
excellent customer service easy to get questions answered
20 April 2019
NVQ Assessment
Simple process to take out the required insurance. Reasonable price as well.
19 April 2019
Community Garden
Quick to respond (when I telephoned), answered all my questions, finalised the policy with no delay.
19 April 2019
IT Contracting
great stuff
19 April 2019
Photographer
Straight forward no nonsense service at a good price
17 April 2019
Charity
The fallow up is slow. Generally it was good service but it would be great if they respnd emails bit faster and fallow up phone calls with us.
Thanks for your feedback.

Sorry we didn't manage to call at the time you asked. We'll have a look to see how we can tighten up our call back process.

I'm glad everything else went according to plan and you got your policy without any further hiccups. Do let me know if you need anything else.

Best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
17 April 2019
Photographer
Easy process. Great price
16 April 2019
Online Retailer
Easy to setup, good customer service
16 April 2019
Photography
Website easy to use, good rates, quick service
15 April 2019
Virtual Assistant
Friendly service.
14 April 2019
Community Group
Helpful, knowledgeable and accessible
14 April 2019
Health and Safety Consultancy
Purchased professional indemnity insurance on line but I needed a bit of clarification.Called PolicyBee and my query was handled efficiently and in a most friendly and professional way.
Wouldn’t hesitate to recommend them.
13 April 2019
Life Coaching
PolicyBee were very good. Easy, straight forward and quick. Just how it should be!
11 April 2019
Health and Safety Consultancy
excellent service, great price and easy to deal with
8 April 2019
Beauty therapy
Easy 😊
7 April 2019
Teaching
Very simple and straightforward.
6 April 2019
Dance group
Once I realised how to work their system it went well and was speedy. If anyone else asks me then I will recommend them. I will certainly need to buy from them again if I renew my insurance policy
6 April 2019
Architectural Consultant
Simple easy to follow information & resulting conclusion.
fitted just what i was looking for succinctly & without fuss
6 April 2019
Procurement Consultancy
Had to repeatedly chase for answers to questions.
Hello, and thanks for telling us about your experience.

We try to respond to every question as quickly and as fully as we can. I'm sorry that in your case it took a bit longer to give you all the information you needed, and we'll look at how we can reduce that time in the future.


I'm glad everything was explained fully in the end and you were able to get your cover without any other problems.


Please let me know if you have any further questions or concerns.


Best,


Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
5 April 2019
Interior Design
Agent was lovely, very informative and helpful .
5 April 2019
Counselling
It was a quick easy process and they wete very professional and helpful
5 April 2019
Communication Consultancy
Extremely helpful and friendly staff when I called to talk through details of my business, very positive experience. Competitive pricing too.
5 April 2019
Administration
Provided what I wanted
4 April 2019
Photography
I have only just taken out a policy but really impressed so far with the ease of use of website to get a quote, pay and then how quick the policy documents came through via email afterwards. I hope I never have to place a claim but if the service is just as good for claims as quotes, i imagine I am in safe hands!
4 April 2019
Garden/landscape Design
It took full payment when it said it was interest free installments. Making me overdrawn now!
Thanks for getting in touch.

I'm pleased you managed to sort everything out over the phone with Lisa. Do let us know if you need anything else in the future.


Best,


Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
4 April 2019
Graphic Design
PolicyBee took all the hassle about renewing my business insurance... Will definitely recommend them!
31 March 2019
Human Resources Consultancy
Comprehensive and easy to understand the options available. Great user experience with an intuitive website to guide you through the process.
31 March 2019
Photographer
Efficient, friendly and knowledgeable
30 March 2019
Complementary therapy
Amy at PolicyBee went out of her way to change my policy when my accrediting body noticed that I had made a significanterror with my application. This was rectified over live chat and replacement policy documents were sent within a few minutes. Unlike many other insurance companies PolicyBee is clearly working for their policy holders. Kudos to Amy for her hard work and attention to detail. I am one very happy policy holder. Many thanks and keep up the excellent work!
29 March 2019
Arts or Music Group
Helpful, quick & polite.
28 March 2019
Proofreading and Editing
An easy-to-use website and a really helpful person on the phone made my complicated policy easier to manage.
27 March 2019
Mediator
Good
25 March 2019
IT Contracting
Communication was excellent, Adviser went above the call of duty to get me a better deal.
Prefer to talk it through?

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0345 561 0320

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Kerri-Ann Hockley
Head of Customer Service