Your clients don’t expect ‘average’
We have something in common then, because neither do ours.
These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0845 872 5090 or email contactus@policybee.co.uk and let us know.
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1 Hour(s) ago
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13 Hour(s) ago
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16 Hour(s) ago
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16 Hour(s) ago
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Wow, thanks!
I've passed your kind words on to Jane and, despite a little blushing, she's pleased you're pleased.
Thanks again, and do let us know if there's anything else you need.
Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk
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36 Hour(s) ago
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40 Hour(s) ago
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23-Feb-2015
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23-Feb-2015
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23-Feb-2015
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22-Feb-2015
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21-Feb-2015
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21-Feb-2015
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17-Feb-2015
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16-Feb-2015
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16-Feb-2015
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15-Feb-2015
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14-Feb-2015
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13-Feb-2015
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13-Feb-2015
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12-Feb-2015
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An insurance that fits your needs.
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12-Feb-2015
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10-Feb-2015
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10-Feb-2015
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09-Feb-2015
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09-Feb-2015
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06-Feb-2015
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06-Feb-2015
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06-Feb-2015
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Have already recommended to a colleague.
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06-Feb-2015
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04-Feb-2015
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03-Feb-2015
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02-Feb-2015
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02-Feb-2015
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01-Feb-2015
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30-Jan-2015
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29-Jan-2015
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29-Jan-2015
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The fine print, with a legal version of 'double negatives' is difficult to decode in two places.
......I have a lingering doubt that, as someone simply working for myself, and not registered as ' a sole trader' or as indeed anything, there is some 'exemption to cover' clause which I have yet to discover.
PolicyBee response (where required):
Thanks for your feedback. Kerri-Ann has called and left a message that hopefully reassures you a little.
Policy wordings and small print are, unfortunately, something of a necessary evil. We do our best to decode and explain as much as we can, but the wordings are the insurer's and we can...
Date:
28-Jan-2015
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27-Jan-2015
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And also if help was required the online chat forum was useful.
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26-Jan-2015
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25-Jan-2015
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25-Jan-2015
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25-Jan-2015
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24-Jan-2015
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23-Jan-2015
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23-Jan-2015
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23-Jan-2015
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22-Jan-2015
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21-Jan-2015
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21-Jan-2015
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21-Jan-2015
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21-Jan-2015
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PolicyBee response (where required):
Thanks for your feedback.
I'm sorry you didn't get the advice you needed. My colleague Nick has sent you an email – let him know what you need and he'll help in any way he can.
Thanks again.
Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk
Date:
21-Jan-2015
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20-Jan-2015
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Steve
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19-Jan-2015
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16-Jan-2015
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16-Jan-2015
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16-Jan-2015
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15-Jan-2015
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13-Jan-2015
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PolicyBee response (where required):
Yes, that's odd. Obviously shouldn't have happened, and thanks for letting us know it did.
Sorry if the glitch caused you problems. Glad to hear everything else went well though.
Let us know if you need anything else.
Zoe Darrah
Marketing Assistant
zoe.darr...
Date:
12-Jan-2015
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12-Jan-2015
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11-Jan-2015
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08-Jan-2015
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06-Jan-2015
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05-Jan-2015
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05-Jan-2015
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On a positive note I need the insurance as a matter of urgency and Policybee was the only company that could provide myself with professional indemnity insurance on a Saturday (it would have been excellent t if I received the email after purchasing the insurance.
PolicyBee response (where required):
Thank you for letting us know you had a problem.
I'm sorry you didn't get an email when you should've – looks like a technical glitch held it up.
You should now have an email with all your policy docs and certificates on it. Hope that's OK.
Thanks again and do...
Date:
04-Jan-2015
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04-Jan-2015
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Many thanks
Paul
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02-Jan-2015
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02-Jan-2015
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Date:
31-Dec-2014
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29-Dec-2014
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Date:
27-Dec-2014
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Customer comment:
1. Cheapest than any other insurance company such as AXA and Aviva.
2. Plain and friendly language for customers to understand.
3. No hidden costs.
4. Straight forward customer service. I spoke to Jane twice about some doubts I have before committing so everything was straight to the point without complications.
5. I had my policies and T&Cs within minutes after I paid (It comes with a "change your mind" protection time framework just in case it you actually decide the insurance is not right for your business.
I am very happy about making the right choice for my business and my colleagues.
www.richereducation.co.uk
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Date:
26-Dec-2014
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26-Dec-2014
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PolicyBee response (where required):
Sorry we got off to a bad start, hopefully after speaking to Kerri-Ann you now feel you’re in safe hands.
If you ever have any questions or concerns please call Kerri-Ann's direct line – 0845 872 5073 or drop her an email (kerriann.hockley@policybee.co.uk)
Many thanks
<...
Date:
24-Dec-2014
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Date:
22-Dec-2014
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Would certainly use this again!
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17-Dec-2014
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14-Dec-2014
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14-Dec-2014
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12-Dec-2014
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11-Dec-2014
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11-Dec-2014
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11-Dec-2014
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11-Dec-2014
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09-Dec-2014
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08-Dec-2014
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Two days after buying the policy we changed the company name and I was delighted to find that the process for updating the policy was equally simple. I'm very impressed and will recommend PolicyBee!
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07-Dec-2014
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06-Dec-2014
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06-Dec-2014
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05-Dec-2014
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05-Dec-2014
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PolicyBee response (where required):
Ha! Glad to hear we were first past the post ...
Also glad to hear everything went swimmingly for you.
And thanks for taking the time to let us know – really appreciate it. Give us a shout if you need anything else.
Zoe Darrah
Marketing Assistant
zoe.d...
Date:
02-Dec-2014
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30-Nov-2014
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30-Nov-2014
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30-Nov-2014
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28-Nov-2014
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28-Nov-2014
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Date:
23-Nov-2014
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