Your clients don’t expect ‘average’
We have something in common then, because neither do ours.
These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 03301 341 056 or email contactus@policybee.co.uk and let us know.
People like me
Show all
Architecture
Really good so far. Good communication and a price which suits us. Just awaiting the policy document
Hello Neil,
Yes, sorry about the delay with your policy docs. We should have something from your insurer by the end of the week, and Lisa has a note to chase then if not.
Either way, we'll keep you in the loop. If you need anything else before then, feel free to drop me a line.
Best,
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
Yes, sorry about the delay with your policy docs. We should have something from your insurer by the end of the week, and Lisa has a note to chase then if not.
Either way, we'll keep you in the loop. If you need anything else before then, feel free to drop me a line.
Best,
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
Training Consultant
Excellent service very easy no pain
Virtual Assistant
I found them very helpful and patient in dealing with my queries in order to get me the correct policy for my requirements.
Online Retailer
Great service as usual, we won`t go anywhere else. If only all companies had staff like this.
Inventory Clerical Services
Great, efficient service received. Very thorough and helpful to assist with a new policy in a short space of time.
Highly recommended
Highly recommended
Business Management Consultancy
easy and straight forward
Business Consultancy
Provided a quote that was cheaper than my existing renewal
Counselling
Very easy and no fuss
Recruitment Agency
Excellent result; cover I needed at a very reasonable cost
Having a ready-made package at your fingertips was an added bonus.
Many thanks!
Having a ready-made package at your fingertips was an added bonus.
Many thanks!
Communication Support Work
Clear expert advice without the fuss! Able to fully insure me as a CSW. I am very happy with the level of service that I received.
Publisher
Very proficient service and advice both for business and professional indemnity insurance. Will happily recomend Policy Bee in the new City of London Newspaper City Matters if you wish.
Roy Court
Publisher
Roy Court
Publisher
Quality Assurance Consultant
Straight forward process.
Charity
So quick and easy to buy insurance for our small charity on line and about 4 times cheaper than all the other quotes! Friendly and helpful service - very happy to recommend
Photographer (Amateur)
The service & cover is spot on. Website is a breeze too, very simple to use!
Bookkeeping and Accountancy
Excellent & helpful service
Online Retailer
There was a problem with my initial application and this was resolved very quickly and in a very friendly manner.
Business Consultancy
Very helpful on the phone, discussed my needs and I believe matched me with the right insurer!
Business Analyst
Simple and easy to understand process
Charity
Dealt with my specific needs very quickly despite the bank holiday
First Aid Training
A positive, quick and easy experience
Charity
I was greeted politely and clearly, all details were explained professionally and there were no complicated questions. The whole policy was explained and bought in a matter of minutes.
Charity
When my policy requirements did not fit the list supplied on the website, i clicked the 'call me' button. The application said the call would happen the next day. It didn't. A week later I revisited the quote and tried again. Again, same message, again, no call. When I called PolicyBee, the service was good , but I'm afraid not calling when they said they would is poor.
Hello, and thank you for your feedback.
I'm sorry you didn't get a call. We've had a look at why this was and we've found a broken link between the callback form on the website and the software our account executives use. This meant although the button worked OK your end, neither of your messages made it through to the office.
I realise how frustrating that is and, again, I'm sorry you didn't get a call when you were expecting one.
Hopefully everything's OK now. If there's anything else you need, please feel free to drop me a line.
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
I'm sorry you didn't get a call. We've had a look at why this was and we've found a broken link between the callback form on the website and the software our account executives use. This meant although the button worked OK your end, neither of your messages made it through to the office.
I realise how frustrating that is and, again, I'm sorry you didn't get a call when you were expecting one.
Hopefully everything's OK now. If there's anything else you need, please feel free to drop me a line.
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
Financial Services Contractor
Very clear and easy to use website, very competitive pricing and excellent t follow up following secure payment with all the documents required emailed over to me automatically. I'm now all set with all the business (fs) insurances I need. Highly recommended.
Charity
Policy organised without hassle. The policy should serve the purpose of our Charity . I was a little confused about Volunteers being regarded as "Employees" but understand the logic of their role - which includes taking instructions from others.
Virtual Assistant
Easy to find the policy that worked best for me and easy to purchase it too.
Photographer
Great service, very helpful and easy to talk to. I feel much happier about my insurance now.
Estate Agency
Simple and easy to use
Purchasing Consultancy
Contacting PolicyBee by telephone was difficult. My call sometimes went un-answered or sometimes took along time to be answered. However, the service when I got through to someone was good.
Hello, and thank you for your feedback.
Sorry you had problems getting through. We've recently moved office and changing the phone lines has caused a few technical issues.
If you have problems again, try emailing contactus@policybee.co.uk or your account executive, Lisa (you have an email from her in your inbox). Failing that, tweet @policybee and we'll get back to you straightaway.
Thanks for your patience and sorry again for the difficulties.
Best,
Kerri-Ann Hockley
Head of Customer Service
Sorry you had problems getting through. We've recently moved office and changing the phone lines has caused a few technical issues.
If you have problems again, try emailing contactus@policybee.co.uk or your account executive, Lisa (you have an email from her in your inbox). Failing that, tweet @policybee and we'll get back to you straightaway.
Thanks for your patience and sorry again for the difficulties.
Best,
Kerri-Ann Hockley
Head of Customer Service
IT Services
Seem to be quite an efficient company, easy to contact, however did have a few issues with them getting our company name right.
Online Retailer
Quick, straightforward and uncomplicated process I was insured within minutes.
Charity
Good enough
First Aid Training
Quick and simple via the internet asked a question reply was prompt
Marketing agency
Friendly and positive customer service. Very helpful and patient.
Procurement Consultancy
The site was easy to use and cover documents were available immediately so good service
Project Manager
Excellent service - friendly staff. I would recommend to others
Charity
very good service and understanding adviser on all aspects of policy we required.
Many thanks
Many thanks
Financial Services Contractor
Easy to use and navigate.
Charity
I have been delighted with the high quality of your policies and the thoroughness of details about each aspect.bthe price is good value for money.
Health and Safety Consultancy
quick and painless
Online Retailer
Quick and easy, and a good price too. will use for another company of ours next week.
Charity
Very helpful and made the job so easy and quick
Garden/landscape Design
Very good !
Charity
The staff member was helpful in answering my query
Interim Finance Manager
Very easy site to navigate and instant service. Highly recommended.
Charity
Very easy to negotiate the website, all sorted out very quickly and documents received almost immediately.
IT Consultancy
Very slick user interface, very good prices
Charity
It was very easy to set up online and when I had one query that was quickly sorted out on the phone. The policy is also £40 cheaper than our previous policy so the Society is very pleased.
Charity
Each time i have contacted them they have been very efficient. Helpful and not patronising
Charity
Very good service and affordable rates. Would recommend.
Charity
Your service was efficient and professional. I was seeking public liability insurance for a small local support group. the PolicyBee person was able to help with details and queries and was vewry quick in getting everything clarified. I placed the insurance and i would definitely renew next year.
PR Consultancy
It was good
Charity
Very friendly helpful service. Very happy with the policy and the price. Will use them again.
Charity
I telephoned and spoke with a young lady called Lisa who guided and advised me on which policy was best for my group, Cwmparc Old Age Pensioners. She was friendly, courteous and extremely well advised, she was patient, took her time to explain the varied questions which I needed to answer on behalf of my group. This was the first time I have had to do something like this for a group and I must say, I was very pleased with the service and would not hesitate to use Policy Bee's service again, and would fully recommend to other groups when applicable.
Charity
Very good service
Charity
Very efficient and straightforward
Photographer
Simple and straightforward website, made acquiring policy easy.
Charity
Their staff were friendly and efficient. They listened to our insurance requirements and provided a verbal quote which was followed up very quickly by email. We had have now taken out a policy with them.
Charity
Not having used PolicyBee before I was guided through the whole process and advised as to the cover I needed etc making it much easier for me.
I would certainly use PolicyBee again and recommend them.
I felt comfortable with the support I received and felt at ease asking questions.
I would certainly use PolicyBee again and recommend them.
I felt comfortable with the support I received and felt at ease asking questions.
Charity
We were advised to use PolicyBe by our former insurance users Community Action for Suffolk as they no longer operated any insurance facility We are delighted with your advice and helpfulness especially as you completely understood our needs in providing the insurance cover appropriate for our club.
Videography
Brilliant.
Accountancy (ACCA)
very helpful staff
Charity
Staff were pleasant , helpful and understood what was needed; also prompt with hteri replies.
Copywriting
Excellent value, excellent service
Charity
Good fast service, very helpful, Received a package built around our needs and more.
Very very pleased with everything from start to finish.
Very very pleased with everything from start to finish.
Project Management
Helpful, understanding, patient & took away all the hassel of paperwork for a new customer.
Charity
From my first contact with PolicyBee I was impressed with the trouble taken by the PolicyBee representative in helping me to select the correct Public Liability Insurance for our society needs. The policy was explained in detail at a level I could understood. This level of help was evident during the whole negotiation.
I have no problem in recommending this company 10/10.
I have no problem in recommending this company 10/10.
Photographer
Simple easy to understand and set up. Couldn't be better.
Charity
Excellent, easy to use site
Charity
Very easy to navigate the web site
Charity
I found the gentleman I dealt with(Yasin) very helpful and informative.
Estate Agency
Helpful and clear
Graphic Design
Quick, easy
Proofreading and Editing
Very good customer service. Easy-to-use website, but also knowledgeable assistance in person too. I also like their no-nonsense documentation, all wrapped up in one easy email so you don't need to fish through loads of bits of paper. The policy I have is underwritten by a well-known provider.
What's not to like?
What's not to like?
Online Retailer
Easy to use website. Insurance was great price and quick to purchase.
Charity
Helpful and concise
Photographer
So far so good. Great value and professional.
Charity
Helpful, went through everything and was able to answer all questions.
Charity
Helpful, friendly, very efficient and competitively priced.
Interim Management
The transaction was done online in a professional and easy-to-understand way.
Accountancy (ACCA)
The advisor was very polite, helpful and I got the right product I was looking for.
Charity
Very easy site to use, good pricing and appropriate, clear information provided.
Photographer
Nice 'n Easy website, simple to understand and no hassle...
Charity
All went very smoothly from start to finish. I would be happy to use them again
Online Retailer
I was very pleased with the policy and friendly customer service. Once you are logged into your account there is a range of interesting options to explore.
IT Consultancy
I needed to get Professional indemnity insurance and have been looking for quotes and dealing with some big branded names, who I have to say have let me down in terms of service and getting me a competitive quote. I even managed to get the technology I use for my business also covered with a few extra clicks. No extra documents to be sent, or endless discussions or calls...it was all done in less than an hour. Excellent service and good to know that some companies are moving with the times and dealing with customers demands quicker and via a quick simple platform. Excellent work, very happy new customer, and hope to remain a happy customer for many years to come.
Hello.
Thanks very much for letting us know how it went. I'm pleased to hear you got what you needed without it taking too much time or effort (or money!).
Do get in touch if there's anything else you need – we'll do our best to make sure you stay a happy customer.
Thanks again.
Best,
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
Thanks very much for letting us know how it went. I'm pleased to hear you got what you needed without it taking too much time or effort (or money!).
Do get in touch if there's anything else you need – we'll do our best to make sure you stay a happy customer.
Thanks again.
Best,
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
Training
Easy to obtain a quote on line. Documents arrived within minutes after the payment had been process. General good all round service
Charity
Very good
IT Contracting
quick and efficient service. was surprised as to how knowledgeable the staff were.
Fashion Photography
Easy to use online. No need to call. Managed to get my policy in a few mind
Architect
Found it very quick and convenient to start new policy with PolicyBee which has me covered without pages of frustrating and irrelevant questions.
Business consultancy
Yes I would reccommend this company. the service was excellent and the process simple
Web Design & Development, Consultancy
I was able to go through the entire order online, unbeatable. Yes I would and I will recommend PolicyBee.
Private Investigating
Great, professional service. They certainly understand your needs and guide you through the recommended services with easy to understand explanations.
Copywriting
Very patient with my questions and gave useful answers. Adviced me not to be overcautious, which means the policy is cheaper for now.
Coaching and mentoring
Very good customer service skills. Seek to get a clear understanding or your needs and propose appropriate solutions. Very helpful account managers guide you through the process and quick turnaround to deliver what is promised
Proofreading
I wanted to arrange my Professional Indemnity Insurance online, quickly and efficiently. Policy Bee made this easy. I was able to get a quote & purchase my insurance with the minimum of fuss and without unnecessary call backs trying to sell me additional services. Very impressed.
Charity
Quick, straightforward and the cheapest
Business Consultancy
Straight forward and very swift in setting up a policy.
Immigration consultant (OISC - Levels 1 and 2)
Website is brilliant and easy to understand. Service is excellent received my PII documents with minutes.
Structural Engineering Consultancy
Easy to use and online content clear. Policy was set up in a matter of seconds.
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