Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 03301 341 056 or email contactus@policybee.co.uk and let us know.

People like me
Show all
23-Aug-2016
Charity
Policy organised without hassle. The policy should serve the purpose of our Charity . I was a little confused about Volunteers being regarded as "Employees" but understand the logic of their role - which includes taking instructions from others.
21-Aug-2016
Virtual Assistant
Easy to find the policy that worked best for me and easy to purchase it too.
19-Aug-2016
Photographer
Great service, very helpful and easy to talk to. I feel much happier about my insurance now.
18-Aug-2016
Estate Agency
Simple and easy to use
12-Aug-2016
Purchasing Consultancy
Contacting PolicyBee by telephone was difficult. My call sometimes went un-answered or sometimes took along time to be answered. However, the service when I got through to someone was good.
Hello, and thank you for your feedback.

Sorry you had problems getting through. We've recently moved office and changing the phone lines has caused a few technical issues.


If you have problems again, try emailing contactus@policybee.co.uk or your account executive, Lisa (you have an email from her in your inbox). Failing that, tweet @policybee and we'll get back to you straightaway.



Thanks for your patience and sorry again for the difficulties.


Best,


Kerri-Ann Hockley
Head of Customer Service




09-Aug-2016
IT Services
Seem to be quite an efficient company, easy to contact, however did have a few issues with them getting our company name right.
08-Aug-2016
Online Retailer
Quick, straightforward and uncomplicated process I was insured within minutes.
06-Aug-2016
Charity
Good enough
06-Aug-2016
First Aid Training
Quick and simple via the internet asked a question reply was prompt
06-Aug-2016
Marketing agency
Friendly and positive customer service. Very helpful and patient.
04-Aug-2016
Procurement Consultancy
The site was easy to use and cover documents were available immediately so good service
03-Aug-2016
Project Manager
Excellent service - friendly staff. I would recommend to others
03-Aug-2016
Charity
very good service and understanding adviser on all aspects of policy we required.
Many thanks
02-Aug-2016
Financial Services Contractor
Easy to use and navigate.
01-Aug-2016
Charity
I have been delighted with the high quality of your policies and the thoroughness of details about each aspect.bthe price is good value for money.
01-Aug-2016
Health and Safety Consultancy
quick and painless
31-Jul-2016
Online Retailer
Quick and easy, and a good price too. will use for another company of ours next week.
31-Jul-2016
Charity
Very helpful and made the job so easy and quick
30-Jul-2016
Garden/landscape Design
Very good !
29-Jul-2016
Charity
The staff member was helpful in answering my query
29-Jul-2016
Interim Finance Manager
Very easy site to navigate and instant service. Highly recommended.
29-Jul-2016
Charity
Very easy to negotiate the website, all sorted out very quickly and documents received almost immediately.
29-Jul-2016
IT Consultancy
Very slick user interface, very good prices
28-Jul-2016
Charity
It was very easy to set up online and when I had one query that was quickly sorted out on the phone. The policy is also £40 cheaper than our previous policy so the Society is very pleased.
27-Jul-2016
Charity
Each time i have contacted them they have been very efficient. Helpful and not patronising
27-Jul-2016
Charity
Very good service and affordable rates. Would recommend.
27-Jul-2016
Charity
Your service was efficient and professional. I was seeking public liability insurance for a small local support group. the PolicyBee person was able to help with details and queries and was vewry quick in getting everything clarified. I placed the insurance and i would definitely renew next year.
27-Jul-2016
PR Consultancy
It was good
26-Jul-2016
Charity
Very friendly helpful service. Very happy with the policy and the price. Will use them again.
25-Jul-2016
Charity
I telephoned and spoke with a young lady called Lisa who guided and advised me on which policy was best for my group, Cwmparc Old Age Pensioners. She was friendly, courteous and extremely well advised, she was patient, took her time to explain the varied questions which I needed to answer on behalf of my group. This was the first time I have had to do something like this for a group and I must say, I was very pleased with the service and would not hesitate to use Policy Bee's service again, and would fully recommend to other groups when applicable.
24-Jul-2016
Charity
Very good service
24-Jul-2016
Charity
Very efficient and straightforward
23-Jul-2016
Photographer
Simple and straightforward website, made acquiring policy easy.
22-Jul-2016
Charity
Their staff were friendly and efficient. They listened to our insurance requirements and provided a verbal quote which was followed up very quickly by email. We had have now taken out a policy with them.
22-Jul-2016
Charity
Not having used PolicyBee before I was guided through the whole process and advised as to the cover I needed etc making it much easier for me.

I would certainly use PolicyBee again and recommend them.

I felt comfortable with the support I received and felt at ease asking questions.
22-Jul-2016
Charity
We were advised to use PolicyBe by our former insurance users Community Action for Suffolk as they no longer operated any insurance facility We are delighted with your advice and helpfulness especially as you completely understood our needs in providing the insurance cover appropriate for our club.
22-Jul-2016
Videography
Brilliant.
21-Jul-2016
Accountancy (ACCA)
very helpful staff
21-Jul-2016
Charity
Staff were pleasant , helpful and understood what was needed; also prompt with hteri replies.
21-Jul-2016
Copywriting
Excellent value, excellent service
20-Jul-2016
Charity
Good fast service, very helpful, Received a package built around our needs and more.

Very very pleased with everything from start to finish.
19-Jul-2016
Project Management
Helpful, understanding, patient & took away all the hassel of paperwork for a new customer.
19-Jul-2016
Charity
From my first contact with PolicyBee I was impressed with the trouble taken by the PolicyBee representative in helping me to select the correct Public Liability Insurance for our society needs. The policy was explained in detail at a level I could understood. This level of help was evident during the whole negotiation.

I have no problem in recommending this company 10/10.
18-Jul-2016
Photographer
Simple easy to understand and set up. Couldn't be better.
18-Jul-2016
Charity
Excellent, easy to use site
17-Jul-2016
Charity
Very easy to navigate the web site
17-Jul-2016
Charity
I found the gentleman I dealt with(Yasin) very helpful and informative.
17-Jul-2016
Estate Agency
Helpful and clear
14-Jul-2016
Graphic Design
Quick, easy
14-Jul-2016
Proofreading and Editing
Very good customer service. Easy-to-use website, but also knowledgeable assistance in person too. I also like their no-nonsense documentation, all wrapped up in one easy email so you don't need to fish through loads of bits of paper. The policy I have is underwritten by a well-known provider.
What's not to like?
13-Jul-2016
Online Retailer
Easy to use website. Insurance was great price and quick to purchase.
13-Jul-2016
Charity
Helpful and concise
13-Jul-2016
Photographer
So far so good. Great value and professional.
12-Jul-2016
Charity
Helpful, went through everything and was able to answer all questions.
09-Jul-2016
Charity
Helpful, friendly, very efficient and competitively priced.
09-Jul-2016
Interim Management
The transaction was done online in a professional and easy-to-understand way.
09-Jul-2016
Accountancy (ACCA)
The advisor was very polite, helpful and I got the right product I was looking for.
09-Jul-2016
Charity
Very easy site to use, good pricing and appropriate, clear information provided.
07-Jul-2016
Photographer
Nice 'n Easy website, simple to understand and no hassle...
07-Jul-2016
Charity
All went very smoothly from start to finish. I would be happy to use them again
06-Jul-2016
Online Retailer
I was very pleased with the policy and friendly customer service. Once you are logged into your account there is a range of interesting options to explore.
04-Jul-2016
IT Consultancy
I needed to get Professional indemnity insurance and have been looking for quotes and dealing with some big branded names, who I have to say have let me down in terms of service and getting me a competitive quote. I even managed to get the technology I use for my business also covered with a few extra clicks. No extra documents to be sent, or endless discussions or calls...it was all done in less than an hour. Excellent service and good to know that some companies are moving with the times and dealing with customers demands quicker and via a quick simple platform. Excellent work, very happy new customer, and hope to remain a happy customer for many years to come.
Hello. 

Thanks very much for letting us know how it went. I'm pleased to hear you got what you needed without it taking too much time or effort (or money!).

Do get in touch if there's anything else you need – we'll do our best to make sure you stay a happy customer.

Thanks again.

Best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
03-Jul-2016
Training
Easy to obtain a quote on line. Documents arrived within minutes after the payment had been process. General good all round service
03-Jul-2016
Charity
Very good
03-Jul-2016
IT Contracting
quick and efficient service. was surprised as to how knowledgeable the staff were.
02-Jul-2016
Fashion Photography
Easy to use online. No need to call. Managed to get my policy in a few mind
02-Jul-2016
Architect
Found it very quick and convenient to start new policy with PolicyBee which has me covered without pages of frustrating and irrelevant questions.
30-Jun-2016
Business consultancy
Yes I would reccommend this company. the service was excellent and the process simple
27-Jun-2016
Web Design & Development, Consultancy
I was able to go through the entire order online, unbeatable. Yes I would and I will recommend PolicyBee.
26-Jun-2016
Private Investigating
Great, professional service. They certainly understand your needs and guide you through the recommended services with easy to understand explanations.
26-Jun-2016
Copywriting
Very patient with my questions and gave useful answers. Adviced me not to be overcautious, which means the policy is cheaper for now.
24-Jun-2016
Coaching and mentoring
Very good customer service skills. Seek to get a clear understanding or your needs and propose appropriate solutions. Very helpful account managers guide you through the process and quick turnaround to deliver what is promised
23-Jun-2016
Proofreading
I wanted to arrange my Professional Indemnity Insurance online, quickly and efficiently. Policy Bee made this easy. I was able to get a quote & purchase my insurance with the minimum of fuss and without unnecessary call backs trying to sell me additional services. Very impressed.
22-Jun-2016
Charity
Quick, straightforward and the cheapest
22-Jun-2016
Business Consultancy
Straight forward and very swift in setting up a policy.
18-Jun-2016
Immigration consultant (OISC - Levels 1 and 2)
Website is brilliant and easy to understand. Service is excellent received my PII documents with minutes.
18-Jun-2016
Structural Engineering Consultancy
Easy to use and online content clear. Policy was set up in a matter of seconds.
16-Jun-2016
Architectural Consultant
Very competive pricing
15-Jun-2016
Web Hosting and Web Design/Development
My review is based on obtaining the policy only as I have not made a claim so could not comment on that. The ability to get a quote for web design PI without filling in reams of paperwork is excellent. Reading te cover, it appears to be all there and all you need.
12-Jun-2016
Change Management
Fast, efficient service which provided the cover I needed at a competitive price. Would definitely recommend PolicyBee..
11-Jun-2016
Marketing Consultancy
very helpful phone advice prior to buying and much cheaper quotes than others I tried
07-Jun-2016
Estate/Lettings Agency
much quicker than any other broker I had approached.
06-Jun-2016
Freelance Tutor
The service was professional and they ensured it met my business needs.
06-Jun-2016
Compliance Consultancy
Very helpful and knowledgeable consultant.
05-Jun-2016
Web Design & Development, Consultancy
Very friendly and easy to talk to, got back to me promptly with any answers they weren't sure on and put me at ease throughout the whole process. Excellent!
04-Jun-2016
IT Project Management
The representative I spoke to was extremely helpful, professional and pleasant. She made sure I was getting the right cover and carefully went over the details with me.
04-Jun-2016
Charity
Extreemly helpful
03-Jun-2016
Telecommunications Consultancy
Hannah Tonge was friendly, very professional and looked after me completely. She is an excellent ambassador for Policybee and should be commended
02-Jun-2016
Quality Auditing and Consultancy
Quick and easy to set up and deal with, no problems at all
30-May-2016
Wedding & Portrait Photography
Well, so far so good. Good quote and policy activated easily. Need option to get the badge for my website as a jpeg file as cannot the currant format.
Thanks very much for your feedback.

I've just sent you an email with a few different options of our web badge in jpeg format.

If there's anything else we can help with, feel free to drop us a line.

Many thanks,
Zoe Darrah
Marketing Executive
29-May-2016
Estate Agency
Very good service, easy application process.
28-May-2016
Marketing agency
Very easy to use and great prices.
27-May-2016
Communication Consultancy
Great service through the purchasing process.The online application process was simple and written in Plain English. When I couldn't complete online because I had questions, etc. the telephone customer support was excellent. Yasin was very polite, answered my questions and amended everything where necessary in a timely fashion.
25-May-2016
Architecture
Easy to navigate, simple and quick! Would highly recommend
24-May-2016
Health and Safety Consultancy
Amendments to my initial policy made very quickly when requested by me
22-May-2016
Computer Consultancy
Signing up for insurance that was both simple and comprehensive. Throughout the process pricing was fully transparent.
22-May-2016
Photographer
simple to use, value for money, help when needed and even contacted me directly about a possible mistake, great service
22-May-2016
Charity
This is a rating for the process of starting a policy because that's all I know right now.
22-May-2016
Tax Consultancy
Got the product at a very good price. The adviser I spoke to dealt with it efficiently, politely and professionally. What more would I want?
21-May-2016
Charity
Site was easy and informative.
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