Your clients don’t expect ‘average’
Your clients don’t expect ‘average’
We have something in common then, because neither do ours.
These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.
People like me
All recent reviews
Community Action Group
Great
Will Writing
I called in and spoke to an well informed, professional agent who further, asked pertinent questions, to ensure the right policy would be suited to my needs. I found the lady friendly and helpful.
Community Group
Very professional staff, clear to understand and really kind to help.
Virtual Assistant
Very impressed with the service and information provided by Yasin. Would not hesitate to recommend PolicyBee.
Software Development
Great - fast and easy
Estate Agency
Very easy to use website and great value.
Business Consultancy
Polite, professional, did what they said they were going to do an d a reasonable price - well done.
Training Consultancy
Very easy to use site explained everything that was required
Architect
Very quick, friendly, professional and helpful. Amy was a pleasure to deal with and a real contrast previous experience of insurance brokers.
Electrical Engineering Consultants
Brilliant. Painless and efficient paperwork sent smartly by PDF
IT Consultancy and Contracting
Fast and easy to apply and obtain cover quickly.
Recruitment Consultancy
The consultant was well experienced and took time to explain things to be which enabled me to make the right decision.
Business Development Consultancy
Sarah was very helpful made the process easy and straightforward
She followed up on questions and called me back promptly with answers.
I have already recommended you to my network.
She followed up on questions and called me back promptly with answers.
I have already recommended you to my network.
Self-employed Teaching
..
Human Resources Consultancy
Very easy to apply and buy the policy I wanted at a good price
IT Contracting
So far first class, a large reduction in price from my previous insurance supplier for the same cover.
No hidden costs, even when paying in installments.
No hidden costs, even when paying in installments.
Architectural Design
Catherine is really amazing!
I made so many enquiries to her, and she alway reply promptly letting me feel always welcome!
I made so many enquiries to her, and she alway reply promptly letting me feel always welcome!
Copywriting and Editing
PolicyBee not only found the cheapest quote but offered a very personal service. I was asked genuine questions about my business, rather than getting the sense of someone going through a checklist, which was what I got with other firms.
Also, my request was problematic as I wasn't sure to what extent I'd need cover for journalistic work. They went the extra mile to check what was acceptable to underwriters... and got my business as a result.
Also, my request was problematic as I wasn't sure to what extent I'd need cover for journalistic work. They went the extra mile to check what was acceptable to underwriters... and got my business as a result.
Virtual Assistant
Website easy to use and to understand.
Charity
quick service, polite and good result
Copywriting and Editing
Really friendly and helpful staff. Flexible policy too. Quick and easy to setup.
Hopefully i will never need to use it.
Hopefully i will never need to use it.
Hairdressing & beauty therapy
Easy to understand and very simple fab customer care
Counselling
I have brought insurances for my counselling practice and I have only used the online service which was easy and quick to use, they sent all the documents via email and have my details to be able to log on to see my policy online.
Building Surveying
I shopped around for quotes and not only was PolicyBee the most economical, the proposal form was the most straight forward to complete, and the business was placed with a premium insurer, very happy !!!
Charity
Quick, professional
Counselling
Fast and straightforward
Estate Agency
Very easy to use
Community association
Great straightforward service
Teaching
The service was excellent and the quote absolutely fantastic.
Education Consultancy and Tutoring
Quick and easy quote, no fuss
Cancer support group
A fast helpful service.
Counselling
Great, efficient and prompt
Training
I am a Customer Service Trainer and Katie did everything to make sure I could make a payment. I will certainly be using Katies example as what great Customer Service Looks like.
Photographer
Good no nonsense service with clear communication
Photography
I found the whole process very easy
Project management - IT
Simple, straightforward and easy to understand
Community Group
I spoke to Catherine for a quote for public liability for our community based group - she was able to supply this after just a few questions with regard to the running of the group and their various activities. The quote was immediately sent to my email address which enabled me to forward this to the volunteer committee who decided this was just perfect for our needs. Catherine sent a further email asking if I had received the quote and whether there was anything else she could do for us. I accepted the quote and paid for the policy with our community group debit card and immediately received confirmation of the payment and a copy of the policy. This is 5 star service - thank you.
Sports therapist
PolicyBee make things simple. Great staff.
Financial Consultancy
It was very quick and cheap. I needed insurance in place and of a very specific nature and was able to implement it without long conversations and phone calls. All documents straight to my inbox. I would like to have seen the dates of the pay schedule straight away, my only small and relatively unimportant constructive criticism.
Recruitment Agency
when I looked around, never found good prices that work for many things that we have got now.
we are so glad to be in the right hand and having peace of mind that our business is covered with an affordable amount that has many covers.
Great to be with you.
Alfred
we are so glad to be in the right hand and having peace of mind that our business is covered with an affordable amount that has many covers.
Great to be with you.
Alfred
Building control engineer
Extremely easy to use, fair price and prompt receipt of policy documents.
Architect
Excelent service. Swift response and full details provided. Telephone contact was excellent when I amended my policy. The lady was very knowledgeable and helpfull.
Exercise instructor
Great service, flexible policy and fruendly and efficient follow ups
Business Consultancy
Simple. Easy. Gives me peace of mind.
Complementary therapy
Excellent and easy to use
Dance teacher
very helpful clearly explained.
IT Contracting
Good quick and easy to get insurance.
Community Group
Initially I left a message but did't get a call back. Communication was good once I got through and Laura was very pleasant and helpful.
IT, Technology & Computing
I’ve used PolicyBee on several occasions in the past and I’ve always found them to be easy to do business with and significantly cheaper than going direct to the underwriter themselves. I also know that’s should I have any problems I can speak to a knowledgeable member of staff based here in the UK who can resolve my issues quickly and efficiently.
Teaching
Easy to get the legally required insurance quick and easy with no fuss.
Very good service.
Very good service.
Education Consultancy
Prompt and efficient
Community Group
Friendly, helpful
Friendship club
Very efficient, quick service.
Translation
They were really helpful on the phone when I had a query on the policy. I have recommended them to two other freelance translators.
Business Coaching / Consulting
It was just really easy to use, worked flawlessly and first time, no messing around, just did it all online
Scientific Consultancy
Very quick to register online
Online Retailer
Excellent service, both professional and friendly. Simple and efficient process for taking out relevant business inurance. Recommended.
Communications Consultant
The process was pretty simple and having looked at a few different sites, and also obtained some direct quotes from providers, I think I got a good price. But with insurance, you never really know how good the purchase is until you make a claim...
Recruitment Agency
Best customer service
Photographer
Great prices, great service!
Web Design & Development, Consultancy
Excellent service & knowledgeable, friendly staff.
Virtual Assistant
I requested a call back twice but nobody contacted me. However, the actual process of buying the insurance was easy enough.
Photography
Excellent, courteous service. No waiting. Got all my questions answered and had me insured in no time. Plus I saved compared to sticking with my previous insurer.
Property Consultancy
Great service, the online platform was quick and easy to use. No issues experienced.
Administration and Secretarial Services
I like the idea that everything is laid out. Everything was straight forward from what was being covered to how much it would cost.
Proofreading and Editing
Catherine was extremely polite, helpful and able to explain things clearly.
Letting Agency and Property Management
Quick, personal and efficient. Highly recommended.
Community Group
Would reccommend
Women's group
I thought the service was second to none. I know very little about insurance. I rang and spoke to a woman called Lisa. She was very helpful/
Coaching and mentoring
Nice and simple to work out. Quick and easy to arrange.
Proofreading and Editing
no problems setting up direct debit
Useful discount acquired via SfEP.
specific cover for my business needs
Useful discount acquired via SfEP.
specific cover for my business needs
PPI Case Handler
I would certainly recommend PolicyBee. The advisor I spoke to, was extremely helpful and knowledgeable.
Coaching and mentoring
Very helpful staff. Good advice, quick service and the documents came within a couple of days. Thank you.
Software engineering
Quick and easy. Brilliant overall experience.
Photographer
Gr8 price and super fast simple process. I hope you have sensible renewal prices unlike most insurance.
Thanks for your five-star review. Glad to hear all's well.
The good thing about your insurance is that it's a 'continuing' policy. This means, assuming your cover stays the same (and the government doesn't increase insurance premium tax), you'll pay the same at renewal as you do now. It goes without saying we'll do our best to make sure what you pay is still gr8 :)
Thanks again and all the best.
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
The good thing about your insurance is that it's a 'continuing' policy. This means, assuming your cover stays the same (and the government doesn't increase insurance premium tax), you'll pay the same at renewal as you do now. It goes without saying we'll do our best to make sure what you pay is still gr8 :)
Thanks again and all the best.
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
Training Consultancy
Very straightforward, user friendly and quick. I would definitely recommend them. The documents were immediately accessible.
Charity
Knew the extent of coverage and how it dovetailed into a newly founded group which was concerned, as an entity, about incurring liabilities. No long telephone waits.
Online Retailer
Very helpful and informative
Teaching
Easy to use service, friendly staff on the phone
Engineers
excellent service, responsive and got my insurance faster from PolicyBee than any other provider reached out to.
Digital Marketing
Descriptive and v.reasonably priced. Thanks!
Compliance Audit Consultancy
Sarah was very helpful and i would definitely recommend them.
Architectural Technician
It was really easy and straightforward to set and was clear. Would recommend
IT & Business Consultancy
Excellent. Why I went back to them. No issues and fast and professional.
Structural Engineers
Thank you very much, very good service, I am very pleased. I will recommend to my friend.
IT Consultancy & Support
Happy with my dealings.
Employment Agency
Brilliant service. Very helpful and knowledgeable team. I would highly recommend them.
Photographer
Very straight forward and helpful
Charity
Great service! easy to purchase and add requirements, thank you
Bookkeeping and Accountancy
Excellent service quick friendly
Community Action Group
The service was excellent. It was easy, quick and reasonable price
Counselling
The individual was very patient and helpful
Telecommunications Consultancy
Very professional and easy to use. The cost were very reasonable and the documents were sent same day.
When I called to ask a question they were very helpful. A first class service.
When I called to ask a question they were very helpful. A first class service.
Luncheon club
Very helpful and very efficiently dealt with my needs. Were always available to help.
Project Manager
Very easy to use forms but I got to the last screen prior to paying and I couldn't proceed unless I made changes to the job profile. I wasn't expecting this. this should have been made clearer earlier in the application.
Thanks so much for telling us about your experience. I'm sorry it wasn't as smooth as you'd have liked.
We'll have a look at what went wrong and see what we can do to make it better. All feedback helps us improve.
I'm glad you stuck with us, though. Thanks again and do drop us a line if you need anything else.
Best,
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
We'll have a look at what went wrong and see what we can do to make it better. All feedback helps us improve.
I'm glad you stuck with us, though. Thanks again and do drop us a line if you need anything else.
Best,
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
Administration and Secretarial Services
Quick, easy, and very simple to buy from you. I also got the feeling that PolicyBee would look after me should anything go wrong.
Community Group
Excellent knowledge
Excellent and charming customer support officer
Excellent and charming customer support officer
Community Group
Very helpful and polite and very easy to set up a policy.
Careers Advice
quick and easy to purchase online
prompt email confirmation with documents
prompt email confirmation with documents
Photographer
The way each different cover was itemised and explained
everything was laid out clear to understand.
everything was laid out clear to understand.
Prefer to talk it through?
We’re here Mon-Fri, 9-5.30.
Give us a ring on
0345 561 0320
Kerri-Ann Hockley
Head of Customer Service
Head of Customer Service
