Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 03301 341 056 or email contactus@policybee.co.uk and let us know.

27 Hour(s) ago
Telecommunications Consultancy
Really helpful - explained in laymans terms, very knowledgeable
29-Jun-2015
Project / Construction management services, Health
Laura was excellent shee took the time and a great deal of effort to find the cover my busness needs. Thank you

Regards

Dave J
28-Jun-2015
Medical writer
Poor communication. Multiple points of contact. Incorrect information provided repeatedly
Thank you for your feedback.

I’m sorry you feel things haven’t gone well. It took time to get your insurance up and running because the insurer had to evaluate the extra information you provided. It’s often the case that more complex underwriting takes longer than expected, and our communication can be limited during that time. We’re aware that can be frustrating but, to some extent, we’re bound by the insurer and its processes.

We’ll look at providing more regular updates in the future.

By way of explanation, you dealt with more than one person because Sarah, your account executive, was on holiday and in training at various times over the month. Although she sent you an email to let you know, we didn’t say that Kerri-Ann, our head of customer service, would pick up your file in her absence. I’m sorry if that was confusing or inconvenient.

I’m pleased to see your policy is in place now. Please do let us know if there’s anything else we can do for you.

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
28-Jun-2015
Accountancy (Chartered or Certified)
Very satisfied from their service
25-Jun-2015
Architectural Design
I found the web site very easy to use and was impressed with how quickly everything was setup - took about half an hour from filling in the details to getting the policy through by email.
24-Jun-2015
Media & Creative Consultancy
Simple effective uncomplicated. Would recommend
24-Jun-2015
IT Contracting
Clear information, easy to use and fast.
19-Jun-2015
Photography
Very competitive rates and helpful staff. Very happy with the service, thank you
19-Jun-2015
Marketing Consultancy
Excellent communication from first contact and throughout. Thrbkady I spoke to wad very helpful and explained everything to me clearly letting me know the steps I needed to take to cover myself in future.
18-Jun-2015
Architecture
Its early days...but this seems to be a very good service!!...and quick!!
17-Jun-2015
Quality Control Consultancy
The process was very easy and when I had a question the phone was quickly answered and the woman was extremely helpful.
17-Jun-2015
Management Consultancy
Very helpful; knew my business and was very realistic. I am impressed!
17-Jun-2015
Accountancy (Chartered or Certified)
Easy to carry out the service, friendly staff on phone, called back when they said they would.
17-Jun-2015
Recruitment Consultancy
Very good service
17-Jun-2015
Management Consultancy
easy website with clearly presented informtaion
16-Jun-2015
Graphic Design
clear and simple
15-Jun-2015
Copywriting
The service offers was swift, incredibly helpful and one I would recommend!
15-Jun-2015
Life Coaching
Very efficient, friendly and polite.
14-Jun-2015
Estate Agency
Great easy service to use . Competive quotes.
12-Jun-2015
Teaching
Very helpful staff. Incredibly patient as I had to interrupt our call several times before finally taking out a policy.
11-Jun-2015
Marketing Consultancy
Helpful, friendly staff and great price for my insurance renewal.
10-Jun-2015
Change Project Manager
Fast, efficient and exactly what I was looking for.
10-Jun-2015
Engineering Consultancy
Quick and efficient service. Very friendly staff and competitive rates.
08-Jun-2015
Architecture
Very helpful & polite customer service team & a refreshing change to speak to someone in England & not in a remote country whom you cant understand!
08-Jun-2015
Bookkeeping and Accountancy
I found the website easy to navigate, the quote good and at a good price.
08-Jun-2015
Fire Safety Consultancy
Very easy and comprehensive. Just what i needed.
07-Jun-2015
Security Consultancy
Set up and arrangement is superb.
I had an issue with one of the points in the cover I required.
Kerri from Policy Bee called me in order to fully understand my needs, then discussed it with the underwriters, before finally amending the Policy wording for me. Proper professional service with a human touch.
I know that set up is only the start and that the true test is when or if there is a potential claim, but if this level of service is any thing to go by, I feel very comfortable that I am in safe hands; very impressed.
Thanks so much for your kind words.

I've passed them on to Kerri-Ann and she's pleased you're pleased.

Fingers crossed for a trouble-free year!

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
07-Jun-2015
Videographer
Easy to use Web site
04-Jun-2015
Counselling
A great buying experience. Mostly because when I telephoned with a query regarding the on-line form, a very helpful lady clarified things for me immediately. Great customer service. Thank you.
03-Jun-2015
Complaints Handler
Found it hard to contact your service out of hours such as 8am or 6pm. Working full time it was hard for me to contact you between 9am and 5pm.
Hello. Sorry to hear you had trouble getting in touch.

The fact we don't have a call centre means we're only in the office to answer calls between 9-5.30, Monday to Friday. If you need us out of hours, please leave a message and we'll call you as soon as we can. Or, if you prefer, use one of our online callback forms and we'll answer your questions by email.

Don't forget our website is always available for quotes. and there's almost every insurance question you can think of answered in our 'School of Risk' https://www.policybee.co.uk/blog/school-of-risk

PLus, you can sign in to your account and change your policy, any time. Just click here https://www.policybee.co.uk/existing-customers/login.aspx

I hope that's OK. Please let us know if there's anything else we can help you with. We promise not to leave you hanging around ...

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
01-Jun-2015
Photographer
Very quick and easy to sort out online.
01-Jun-2015
Business Management Consultancy
Easy to use/complete details - very user friendly
31-May-2015
Change Management
I was really impressed with the service provided - in particular the patience demonstrated when seeking to ensure the proposed policy met the needs of a potential new contract.
28-May-2015
Fire Safety Consultancy
The lady I spoke to was incredibly helpful throughout the process.
28-May-2015
Administration
Very good. Very helpful and informative
24-May-2015
Management Consultancy
Quick response from company when I had a query.
22-May-2015
Estate/Lettings Agency
Easy to get hold of, great customer service and extremely speedy and efficient service.
21-May-2015
project management (construction)
Great Service
20-May-2015
Tax and Accounting Services
Very good service. Very helpful. Communicative.
14-May-2015
IT Consultancy and IT Project Management
Company provided the cheapest quote of a number of companies I had contacted. PolicyBee provided comprehensive information about any changes I made to my quote.

Would have given excellent but website acceptance for policy didn't work and I had to contact them directly (which was resolved speedy)
Yes, sorry about that.

A small technical hitch this end meant things didn't go quite according to plan. Thanks for sticking with us though, and thanks also for the feedback.

If there's anything else we can do for you, please drop us a line.

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
14-May-2015
Architect
I found Policy Bee very helpful in dealing with my requests and they dealt with matters efficiently.
13-May-2015
Residents association
Jane Aldous has been very helpful and I look forward to receiving the policy documents for our Directors & Officers Insurance. Thank you.
13-May-2015
Photographer
so far so good :)
10-May-2015
Garden/landscape Design
Excellent service
09-May-2015
IT Consultancy
Very good service and would recommend PolicyBee to any company looking for insurance.
06-May-2015
Virtual Assistant
Easy to set up and covers everything I need - good value
05-May-2015
Copywriting
Efficient and helpful.
05-May-2015
Training Consultancy
Professional service. Responded promptly and helped me buy a product which was appropriate and good value.
05-May-2015
Business Consultancy
Excellent once I understood the way it all worked. Very quick and helpful response to my telephone query. A really good quote
03-May-2015
Chartered Accountant
It was great to be able to choose the level of cover needed based on sensible fee level parameters for someone starting out.
03-May-2015
Telecoms Consultancy
Straight forward process, simple with no hassel in having to call an operator offering eveything i needed. Would highly recommend and would use again. Thanks :)
02-May-2015
Architectural Design
Good customer service. Swift response also.
01-May-2015
Business Consultancy
Speedy process
30-Apr-2015
Architectural Technologist
Very pleased with the service provided so far
29-Apr-2015
Project Consultancy
Good website, easy to navigate and gives a lot of options. reasonable rates
29-Apr-2015
Business Consultancy
Very easy to use.
29-Apr-2015
Recruitment Consultancy
quick
27-Apr-2015
Accountancy (Chartered or Certified)
clear answer to questions, friendly manner and help
26-Apr-2015
Business Coaching / Consulting
simple, intuitive website, backed by instant, helpful telephone support if needed. the two working together is key
25-Apr-2015
Software Development Consultancy
Relatively efficient - however I was asked to sign and return a proposal form - there was no signature box on the quote and no signature was actually required (except on the final policy application).
Thank you for your feedback. I'm sorry if we confused you.

You're right – the acceptance form 'checklist' does ask for a signed proposal form. However, we don't need this if you've already returned one (which you had). There are words to this effect on the form but they're quite small and, by the looks of it, easily missed.

We'll make these bigger.

Hope that's OK and thank you again.

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
22-Apr-2015
Photographer
Fast, effective, to the point service
20-Apr-2015
Private Investigating
simple. strait forward and efficient. Very happy indeed.
19-Apr-2015
Business Analyst
Good service
18-Apr-2015
Compliance Consultancy
Your broker provided an excellent, friendly and prompt service and responded quickly to all my requests and queries. So much so that I readily accepted your offer instead of a similar one from a competitor who was not so interactive and proactive.
16-Apr-2015
Landscape Design
First time using PolicyBee & everything has been handled very well.
No full marks yet as I've only signed up with them.
16-Apr-2015
Administration
really fast & good service
13-Apr-2015
Research Consultancy
It's a bit early to know if your company is good or bad...
The service to obtain a insurance is super efficient, but for the rest...
09-Apr-2015
Interpreting
All has been done very professional!
02-Apr-2015
Social Media
Top quality! Done exactly as it said on the tin!
30-Mar-2015
Bookkeeping and Accounts
I shopped around individual sites and comparison sites for the best Indemnity insurance quote for my new business. PolicyBee came out on top with no great effort, I told them what I wanted and I was given a quote for exactly what I wanted and it was less than half the cost of the next one, it's true, under £20 through PolicyBee compared to £58 through (another place). Brilliant.
28-Mar-2015
Interim Management
Website link for direct debit payment wouldn't work. Call centre very helpful and completed the transaction.
28-Mar-2015
Business Consultancy
Very quick, easy to use service
27-Mar-2015
Estate Agency
Very good!
27-Mar-2015
Teaching
I was very pleased with the service I received.
27-Mar-2015
Energy Consultancy
Good
26-Mar-2015
Bookkeeping and Accountancy
Easy to use online service and rang me back when a query arose. Problem resolved easily.
26-Mar-2015
Recruitment Agency
Good prices, instant access to policy documents.
26-Mar-2015
Architectural Technician
Fast and prompt deliver of documents and process is very easy and straightforward!
23-Mar-2015
Bookkeeping
Easy to use website
23-Mar-2015
Education Advisory Service
I found it very clear, easy to understand, fast.
22-Mar-2015
Business Consultancy
Excellent and very quick. Thank u
19-Mar-2015
IT Consultancy and Contracting
Fast
19-Mar-2015
Regulatory Affairs Consultancy
Jane was fantastic and for me sorted out within the hour
18-Mar-2015
Architectural Consultant
left hanging a bit at the end (no notification from policybee that i actually am now insured, nor email with policy)
but up until then all quite smooth
would still recommend them to an other
Thank you for your feedback.

I'm sorry we didn't let you know what was happening with your policy, and your documents, sooner. We had to wait for the insurer to fix a typo on your schedule before we could confirm everything.

I'm glad to see Sarah has sent confirmation you're insured, along with your documents, over to you now.

Hopefully that's all OK, but do please let us know if you need anything else.

Thanks again.

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
19-Mar-2015
first class service - brilliant
would recommend policybee
15-Mar-2015
Copywriting
I can only comment on the service received in obtaining a quote and resolving details. Phone was answered promptly ( to my pleasant surprise); I was asked all key questions clearly and concisely. Went from enquiry to purchase within a few minutes.
15-Mar-2015
Research Consultancy
I found the only system perfect for my needs, quick, simple, efficient. The policy also was reasonably priced and seems to give the cover required.
14-Mar-2015
Architecture
Your service was clear and easy
14-Mar-2015
Private Investigating
Refreshingly good service! Couldn't fault it. Got to speak to a human being very quickly, my query dealt with swiftly and courteously, documents emailed promptly. Could not recommend more highly
09-Mar-2015
Digital Marketing Agency
Simple. Easy. Good prices.
09-Mar-2015
Business Consultancy
Courteous and informative advice
08-Mar-2015
Behavioural Consultancy
Laura was extremely helpful and responded quickly to my queries. A very professional service.
08-Mar-2015
Accountancy (Chartered or Certified)
Very easy website to use
07-Mar-2015
Training
Simple and easy to use.
06-Mar-2015
Business Support Services
Was very straightforward - and when i rang to go through one question the call was answered quickly and the customer service advisor was helpful.
06-Mar-2015
Bookkeeping and Accountancy
Easy to follow app form
05-Mar-2015
Health and Safety Consultancy
very helpful
02-Mar-2015
Photographer
Excellent straight forward service - top marks!
02-Mar-2015
Photographer
Buying through the web site was straightforward and quick.
27-Feb-2015
IT Contracting
Fast service
26-Feb-2015
Fire Safety Consultancy
Probably the clearest, most efficient website I have ever used. Full marks!
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