Professional insurance
with a personal touch
with a personal touch
We're open as usual
0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly
What our customers say
What our customers say
Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.
People like me
All recent reviews
Virtual Assistant
Knowledgeable staff for VA insurances and lovely telephone manner overall. The no cost monthly option is also a great help for new business.
Recruitment Agency
When I called after going through a quote online Catherine was quite simply superb. Due to Catherine's professionalism, patient and positive approach I was thoroughly impressed with PolicyBee. I also received my documents quickly.
Thanks Catherine!
Thanks Catherine!
Aesthetics
Quick and efficient, Zoe is fab. Was quick to change over from a different provider also.
Complementary therapy
I spoke with Catherine who was very helpful, patient and understanding from the very start. She was warm but professional and explained everything clearly. It was no problem to repeat things for me if I’d not quite understood.
Will Writing
A friendly, pleasant and efficient experience.
Architectural Design
Great, very informative and easy to speak with.
Charity/not-for-profit organisation
The lady who dealt with my quote was extremely helpful, documentation for my policy arrived really quickly.
Aesthetics
Great the girls I spoke to were very help full
Beauty Salon
Clear and helpful
Photographer
Price was extremely competitive. Very simple to set up, easy to follow website and after I had bought my insurance They have kept in touch to let me know everything is covered etc.
Charity/not-for-profit organisation
Did what it said on the tin, easy to use and good price
Virtual Assistant
It was super quick and easy to get cover in place and Catherine was very helpful when I had a query around a bit of the policy and what to tick on the questionnaire, we talked it through and she clarified and helped me get sorted quickly
Building Surveying (RICS)
Very easy to set up and arrange and received a competitive quotation.
Architect
I would certainly recommend them to a friend
Architecture
Very quick and efficient
Charity/not-for-profit organisation
Yes I would recommend to buy from them
Simple and easy website to use
Very informative
Exactly what I need
Good price quoted
Simple and easy website to use
Very informative
Exactly what I need
Good price quoted
Online Retailer
Catherine Roberts is a real credit to your business. Lovely manner on the telephone. She listened to my policy needs and talked me through each stage in detail. I feel confident with my policy and would definitely recommend PolicyBee to others. Thanks Catherine !
Health and Safety Consultancy Services
Efficient and easy process. Customer server was excellent. Would definitely recommend
Virtual Assistant & Book-keeping
Yasin was great when I called to query the quote I received. He talked me through each option in the policy so I could work out just what was needed for my business. I appreciated his patient, friendly and helpful manner when he dealt with the call.
Recruitment Agency
Catherine is very knowledgeable and focuses on minute details. Overall I would rate higher than 5 star because each minute she spent with me was worthwhile explaining the features ( inclusions and exclusions ) . Keep it up Cheers
Beauty therapy
Amazing service lovely staff
Online Retailer
Highly recommended
Charity/not-for-profit organisation
Although could have done on line - new kind of insurance and Sian was clear snd explained all our questions simply .
Immigration consultant (OISC - Levels 1 and 2)
Dealt with Yasin, who was great at explaining the process; provided an excellent quote and assisted to a high level!
Online Retailer
A very smooth ride throughout the whole process. Consise and very helpful staff.
Masseur
Simple and straight forward to set up
Education Consultancy
Swift and efficient service.
Charity/not-for-profit organisation
The service received was excellent. Fast reliable and friendly.
Complementary therapy
You are able to speak to an actual person rather than doing everything online yourself. The phone was answered quickly. The handler was very friendly, polite and efficient. The policy was set up immediately with no hassle. I would definitely recommend them.
Digital Design & Videography
Efficient and clear throughout the process. Even contacted me to suggest savings for combining multiple policies. Nina Lydford has been particularly helpful.
Great service and will definitely be coming straight back for further insurance.
Great service and will definitely be coming straight back for further insurance.
Outsourcing Consultancy
Good service
Complementary therapy
Excellent service, very helpful and I definitely will recommend them to everyone who need to insure their business.
Marketing and Business Consultancy
Great customer service and easy to get hold of someone to talk through specific requirements (I spoke to a number of insurers to get quotes and PolicyBee were efficient, friendly and responsive). Prices competitive too.
Beauty therapy
ease of use great comunication i was up and running in a jiffy
Private Investigating
Good clear website that was easy to use. I also spoke to a member of staff who was very helpful and answered my query effectively. The price was also competitive.
Plastering/Dry Lining Contractor
Promt response.
Wedding Photography
Swift and easy
Administration and Secretarial Services
PolicyBee are great on all front, easy application process, instant documentation, direct debit payment schedule arrived by post within 2 days, good premium prices with flexibility of cover. Also clear easy to understand information good plain english or easy to navigate website. Have used for several years and price has remain unchanged year on year. telephone assistance also excellent. can't recommend highly enough.
Online Retailer
Amazing service! Was able to get coverage easy without back and forth with customer service! Alway trust PolicyBee!
Architectural Technician
From the very call to the last Yasin Akdemir was extremely helpful. He guided me through the process and got me the best deal. He was prompt with call backs and emails. I would definitely recommend PolicyBee on this basis
Online Retailer
Easy to use and yes I would recommend and use them again
Charity/not-for-profit organisation
Very business like and efficient
Charity/not-for-profit organisation
Prompt and efficient. Understood our needs and provided a good and cost-effective policy proposal.
Charity/not-for-profit organisation
Very good service
Online Retailer
Excellent. Nice and Easy Set Up.
Charity/not-for-profit organisation
Great customer service, timely replies and very efficient. Thanks Chris
Charity/not-for-profit organisation
Very good .
Coaching, training and education
Quick, easy and very good value.
Virtual Assistant
The process was simple and fast. Easy to understand what was in the policy a d if I wanted to add extra cover.
Garden/landscape Design
Excellent customer service. Prompt, knowledgeable and competitive. I would recommend.
Recruitment Agency
Very helpful and great service.
Tutoring Services
Quick and easy service with everything easy to understand
Charity/not-for-profit organisation
Braw service
Fundraising Consultancy
The sign up process for professional indemnity insurance is very straightforward. All my documentation is saved online for when I need it.
Business Coaching / Consulting
Simple, step by step process, easy to adjust to suit individual needs.
Management Consultancy
The response to my questions was quick and efficient, and I was therefore able to make an immediate decision based on the information given, thus saving myself £400 for the same cover.
Charity/not-for-profit organisation
Fast, helpful service from Sian and easy to contact which gave me a high degree of confidence in the suggested policy.
Online Retailer
Great service. Quick and easy to set up. Would recommend
Virtual Assistant
So easy and reasonable- was almost enjoyable experience 😆
Urban design
Well done for offering such a smooth customer experience to buy the insurance for my design studio. Probably the best service and product on the market at the moment :-)
Online Retailer
Easy to read policies online before you purchase. I had a query and was able to talk to a person on the phone promptly.
Architectural Design
Very helpful service and responsive team to any queries I had. First time using so I can't comment on how they deal with claims etc. but so far so good.
Accountancy (Chartered or Certified)
Excellent customer service
Virtual Assistant
It was so easy to set up
NVQ Assessment
It was so easy, the agent was knowledgeable, polite and very helpful. Great price too!
Online Retailer
The letter I received was impersonal and, quite frankly, offensive. I do not appreciate being addressed as men and think this says a lot about the company. I will be cancelling my policy.
Hello. Thank you for letting us know about the letter. I've had a look at your file and it's come from Hiscox (your insurer), not us. Unfortunately, Hiscox's internal system generates and sends their letters so we can't control what they say. I'm sorry to hear you're upset by how you've been addressed, however, and I've fed this back to Hiscox directly.Just so you know, we use email wherever possible and we'll always use your name when we do.I hope that helps. Do please drop me a line if you have any further questions or concerns.Best,Kerri-Ann HockleyHead of Customer Service0345 222 5364
Counselling
Easy and straight forward purchase of the insurance.
Business Training
Super easy to use platform, found the right insurance for me in seconds! Easy to access documents afterwards. All in all a very positive experience.
Surveying (RICS)
Prompt and efficient
Virtual Assistant
Very quick and painless process. The documents arrived pretty much immediately. I would happily recommend PolicyBee to other people.
Kitchen planners
The attention and speed together with the afforts that Catherine made for me were all excellent and efficient
Illustrator
Efficient, friendly and helpful,
Architectural Design
Great service, very easy, quick and helpful to purchase insurance! Would recommend!
Charity/not-for-profit organisation
very quick and easy website to use, and very quick to respond to queries about setting up policy etc.
Architect
Very easy to use, provided exactly what I required.
Staffing agencies
Very impressed with the service, super quick, advisor was lovely and made process so simple, if only all insurance was this efficient, plus best price I’d been quoted by a mile!
Legal Services
Very good guidance and service on the insurance cover that we required.
Business and management consultancy
Was quick and simple to get the required cover, one query was dealt with very quickly and resolved in order that cover could be in place straight away.
Recruitment Agency
I was dealt with fairly, the person who dealt with me was polite and jovial at the same time professional.
Training
The service was very quick at a good price allowing me to register with an employer that same day.
Data Processing and Database Management
Responsive and speedy in finding us our D&O and Entity corporate insurance that fit our complex brief. Always came back when they promised too. Price was very competitive too!
Training
Very easy to navigate
Management Consultancy
Very efficient and easy to get a tailored quote online; policy documents arrive immediately.
Employment Agency
Excellent understanding of insurance coverage needs as a Franchise owner - excellent price to cover all necessary bases
Travel Agency
Very impressed with the time and care taken to explain everything. Very professional service. Would definitely recommend.
Charity/not-for-profit organisation
very polite and very reasonable pricing
Online Retailer
advisors very helpful, friendly and the insurance offered exactly what I needed. Also very quick at answering the phone
Estate Agency and Property Management
Great service, I am really happy with how quick it was handled and I appreciate the teams time and efforts. Thank you so much once again!
I will recommend Zoe to everyone who requires any kind of Insurance.
KIND REGARDS
HR NOIR PROPERTY GROUP
I will recommend Zoe to everyone who requires any kind of Insurance.
KIND REGARDS
HR NOIR PROPERTY GROUP
Charity/not-for-profit organisation
Easy to use. Quick to set up.
Architect
Grear service
Market Research
Super helpful with any/all queries and changes I needed to make in order to set up our insurance asap.
Public Relations Consultancy
Catherine was simply excellent so polite, helpful and kind.
Coaching and mentoring
Excellent. Very quick, immediate cover, uncomplicated, user friendly and I discovered that not only do I get £20 when I recommend someone but also the person I recommend. Other insurance brokers wanted a lot of information and forms etc to be completed and they lost out. What more can I say?
Charity/not-for-profit organisation
Responsive, accommodating and friendly. Happy so far. Nice bonus of online training sessions for free, e.g. Child Protection, Listening Skills, Moving and handling, etc.
Charity/not-for-profit organisation
Excellent service
Freelance Office Support and Virtual Assistant
Excellent service, thank you!
Charity/not-for-profit organisation
Excellent service for our Walking Group insurance cover. As a small group we have limited funds and found the cost very arrordable.
Virtual Assistant
Upon setting up my insurance, I found the process very easy throughout.
Online Retailer
So easy to get things set up
Virtual Assistant
Quick and easy .
Prefer to talk?
Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.
We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Account Executive
Sian Adams
Account Executive
Zoe Langford
Account Executive
