Professional insurance
with a personal touch
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0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly

What our customers say

Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
12 June 2021
Charity/not-for-profit organisation
It was very helpful and din't insist on trrying to get us to have more than was needed. When contacted about payment he was very helpful
11 June 2021
Publisher and Distributer
Many thanks to Lisa for all her help!
10 June 2021
Charity/not-for-profit organisation
Excellent service throughout the process. Very easy to get the online quote, then I phoned to complete and the person I spoke to was extremely helpful and explained everything very well.
8 June 2021
Charity/not-for-profit organisation
First Class and good value
7 June 2021
Aesthetics
Very professional and quick and polite, thanks.
7 June 2021
IT & Technology
Simple, from start to finish. Everything is explained in plain language.
6 June 2021
Architecture
Service provided quick and efficient.Staff polite and helpful.I would definitely use them and recommend them to my friends
4 June 2021
Gardening services
Service was excellent until I came to buy the policy then it wouldn’t let me!
Chris was great & sorted it for me.
2 June 2021
Copywriting and Editing
Clear website, good processes, helpful staff, reasonable quotation. Very impressed so far.
1 June 2021
Charity/not-for-profit organisation
Found the company on a web site, spoke to a assistant and was fully satisfied with the service I received. The feature of emailing myself with all the information was great, as I could share with other committee members.
31 May 2021
Architect
easy to use website, quick replies / qoutes
28 May 2021
Online Retailer
Great and easy to process
27 May 2021
Aesthetics
Amazing and friendly
27 May 2021
Recruitment Agency
I was looking for a new business insurance quote for our establish but small recruitment business.

Having spoken with a number of insurers/brokers, I had the pleasure of speaking with Catherine at PolicyBee, who was simply brilliant in her manner, professional approach, explanation of some of the insurance jargon, took the time to understand the needs of my business to ensure the policy was fit for purpose, provided me with options to consider, and ultimately I gained a small saving on my present insurers renewal quote.

Thank your Catherine, you are very good at what you do, and I appreciate it.
26 May 2021
Cyber Security Consultancy & Training
Well informed and able to address my requirements immediately.
25 May 2021
Nursing Agency
Felt i was doing the chasing for my policy to be completed. Not happy about it. Even had to phone to ask how i can make payment.
Thanks for telling us about your experience.I'm sorry setting up your policy took a bit longer than you would've liked. We had to wait for the insurer to send through the details before we could check it was the right cover for you. But I'm pleased to see your policy's in place – if there's anything else you need, please feel free to drop me a line.Thanks again for your feedback. Best,Kerri-Ann HockleyHead of Customer CareDirect: 0345 222 5364
24 May 2021
Cleaning Services
Excellent Value and Service! Undercut everyone else on the market!
23 May 2021
Charity/not-for-profit organisation
Online application form easy to understand and use. Did phone to clarify a few points and items and amend some details, Christopher was very helpful and gave clear explanations and information. Great value and deal compared to other quotes obtained. Would certainly recommend to other non-profit organisations and charity concerns.
22 May 2021
Charity/not-for-profit organisation
The policy was easy to take out on -line and covered everything we needed for our Upholstery Group. Simple!
22 May 2021
Charity/not-for-profit organisation
Good service
21 May 2021
Counselling
The service was brilliant
21 May 2021
Charity/not-for-profit organisation
Great prices, good website and simple process. Had to call to arrange BACs payment, but Chris was very helpful and the process completed quickly.
19 May 2021
Charity/not-for-profit organisation
Insurance quote was very good and the staff who dealt with me were extremely helpful.
18 May 2021
Aesthetics
Straight forward and easy service
17 May 2021
Charity/not-for-profit organisation
The service we received was excellent. Helped us to find the correct insurance for our activities
16 May 2021
Expert witness
Excellent service which exactly met my need
16 May 2021
Coaching and leadership development
Very impressed - Chris at PolicyBee was efficient, knowledgeable and friendly, sourced a good quote, just the right amount of follow up.
16 May 2021
Charity/not-for-profit organisation
Sorted my insurance out straight away with no fuss. Easy to understand and explained things clearly.
14 May 2021
Charity/not-for-profit organisation
Amazing service with really friendly staff 5 * service
14 May 2021
Charity/not-for-profit organisation
I did on line application which was fine, but had to speak with agent. Staff member was very helpful on the phone. Great service 😊
13 May 2021
Beauty & Complementary Therapies
Great service, quick and easy
12 May 2021
Aesthetics
Brilliant communication from staff, fast email responses getting quotes over fast and altering anything I requested
12 May 2021
Charity/not-for-profit organisation
Helpful and efficient agents
11 May 2021
Principal Designer
At each stage I was able to speak on the phone or email for advice, and let me make my decisions at my own pace. No pressure service.
11 May 2021
Technical Writing
Matched my cover with another provider for just over half the cost. And the added bonus is that PolicyBee actually answer the phone when I call.
11 May 2021
Virtual Assistant
Excellent price, and really easy to explore, add options specific to my business and ensure I have the right cover. Option to pay monthly without interest is greatly appreciated.
8 May 2021
Charity/not-for-profit organisation
Very competitive rates. The broker that provided the expiring policy had quoted an annual fee more that 3 times higher (and was inappropriate). When I spoke on the phone with a young lady about our organisation's requirements she fully understood the needs and answered my questions. I would recommend PolicyBee in future.
8 May 2021
Charity/not-for-profit organisation
Easy to sign up, well explained and great customer service.
6 May 2021
Virtual Assistant
The process was easy and quickly sorted
6 May 2021
Branding and Marketing
Professional, efficient outstanding service. Highly recommended
4 May 2021
Business Consultancy
Helpful and competitively priced - I received a great service by phone and a quick email with all my documents. When I needed an amendment, that was completed quickly too. Very impressed, would recommend.
4 May 2021
Charity/not-for-profit organisation
The application process was very clear and straightforward and the price of the cover is competitive.
2 May 2021
Aesthetics
PolicyBee were always really helpful with anything I needed and it was quick and easy to purchase the right insurance
2 May 2021
Aesthetics
Very good and quick
1 May 2021
Architect
Helpful staff went to several brokers for better price.
30 April 2021
Coaching and leadership development
Very swift, courteous and professional phone service!
30 April 2021
Online Retailer
Easy to use, straight forward and a very good deal
30 April 2021
Charity/not-for-profit organisation
They were both professional and friendly in my dealings with them. They showed expertise and understanding of my requirements. Their overall process was efficient and the documentation comprehensive and clear.
29 April 2021
Virtual Assistant
Very easy process. Zoe asked me a few questions about my business and gave me a quote immediately. I thought about it for a few days and got back in touch with her to purchase the policy.
29 April 2021
Cleaning Services
Excellent efficient handling of our enquiry
29 April 2021
Interim Management
Simple and straight foward, good documentation, competitive premium
29 April 2021
Aesthetics
Amazing customer service and gave us the best quote
28 April 2021
Charity/not-for-profit organisation
Very good service.
27 April 2021
Charity/not-for-profit organisation
The whole process was very simple. Asked the right questions for our requirement to insurance our organisation.
27 April 2021
Aesthetics
Excellent, thorough and professional and saved me lots of money thank you
25 April 2021
Web Design & Development, Consultancy
The person I spoke to was clear, concise and I really felt like she knew what she was talking about
24 April 2021
Online Retailer
Very helpful
24 April 2021
Aesthetics
Very efficient and helpful
23 April 2021
Recruitment Consultancy
Quick response, effective and competitive pricing. Will recommend to any care provider.
22 April 2021
Recruitment Agency
In my honest opinion, the service provided by PolicyBee was exceptional, professional and timely. I couldn`t have asked for more.
22 April 2021
Charity/not-for-profit organisation
Very helpful thanks
22 April 2021
Online Retailer
Fantastic service
21 April 2021
Charity/not-for-profit organisation
Very good service details explained well and easy to arrange. The price was very competitive and everything I wanted was included in the policy.
21 April 2021
Electrician
Very easy to deal with and and fast quote.
20 April 2021
Web Design & Development, Consultancy
It was super easy to get set up and quick. I was referred so I also had peace of mind.
19 April 2021
Virtual Assistant
Knowledgeable staff for VA insurances and lovely telephone manner overall. The no cost monthly option is also a great help for new business.
19 April 2021
Recruitment Agency
When I called after going through a quote online Catherine was quite simply superb. Due to Catherine's professionalism, patient and positive approach I was thoroughly impressed with PolicyBee. I also received my documents quickly.
Thanks Catherine!
18 April 2021
Aesthetics
Quick and efficient, Zoe is fab. Was quick to change over from a different provider also.
17 April 2021
Complementary therapy
I spoke with Catherine who was very helpful, patient and understanding from the very start. She was warm but professional and explained everything clearly. It was no problem to repeat things for me if I’d not quite understood.
16 April 2021
Will Writing
A friendly, pleasant and efficient experience.
16 April 2021
Architectural Design
Great, very informative and easy to speak with.
16 April 2021
Charity/not-for-profit organisation
The lady who dealt with my quote was extremely helpful, documentation for my policy arrived really quickly.
14 April 2021
Aesthetics
Great the girls I spoke to were very help full
13 April 2021
Beauty Salon
Clear and helpful
9 April 2021
Photographer
Price was extremely competitive. Very simple to set up, easy to follow website and after I had bought my insurance They have kept in touch to let me know everything is covered etc.
9 April 2021
Charity/not-for-profit organisation
Did what it said on the tin, easy to use and good price
8 April 2021
Virtual Assistant
It was super quick and easy to get cover in place and Catherine was very helpful when I had a query around a bit of the policy and what to tick on the questionnaire, we talked it through and she clarified and helped me get sorted quickly
8 April 2021
Building Surveying (RICS)
Very easy to set up and arrange and received a competitive quotation.
7 April 2021
Architect
I would certainly recommend them to a friend
6 April 2021
Architecture
Very quick and efficient
4 April 2021
Charity/not-for-profit organisation
Yes I would recommend to buy from them
Simple and easy website to use
Very informative
Exactly what I need
Good price quoted
3 April 2021
Online Retailer
Catherine Roberts is a real credit to your business. Lovely manner on the telephone. She listened to my policy needs and talked me through each stage in detail. I feel confident with my policy and would definitely recommend PolicyBee to others. Thanks Catherine !
2 April 2021
Health and Safety Consultancy Services
Efficient and easy process. Customer server was excellent. Would definitely recommend
2 April 2021
Virtual Assistant & Book-keeping
Yasin was great when I called to query the quote I received. He talked me through each option in the policy so I could work out just what was needed for my business. I appreciated his patient, friendly and helpful manner when he dealt with the call.
2 April 2021
Recruitment Agency
Catherine is very knowledgeable and focuses on minute details. Overall I would rate higher than 5 star because each minute she spent with me was worthwhile explaining the features ( inclusions and exclusions ) . Keep it up Cheers
1 April 2021
Beauty therapy
Amazing service lovely staff
1 April 2021
Online Retailer
Highly recommended
1 April 2021
Charity/not-for-profit organisation
Although could have done on line - new kind of insurance and Sian was clear snd explained all our questions simply .
31 March 2021
Immigration consultant (OISC - Levels 1 and 2)
Dealt with Yasin, who was great at explaining the process; provided an excellent quote and assisted to a high level!
30 March 2021
Online Retailer
A very smooth ride throughout the whole process. Consise and very helpful staff.
29 March 2021
Masseur
Simple and straight forward to set up
28 March 2021
Education Consultancy
Swift and efficient service.
28 March 2021
Charity/not-for-profit organisation
The service received was excellent. Fast reliable and friendly.
28 March 2021
Complementary therapy
You are able to speak to an actual person rather than doing everything online yourself. The phone was answered quickly. The handler was very friendly, polite and efficient. The policy was set up immediately with no hassle. I would definitely recommend them.
26 March 2021
Digital Design & Videography
Efficient and clear throughout the process. Even contacted me to suggest savings for combining multiple policies. Nina Lydford has been particularly helpful.
Great service and will definitely be coming straight back for further insurance.
26 March 2021
Outsourcing Consultancy
Good service
25 March 2021
Complementary therapy
Excellent service, very helpful and I definitely will recommend them to everyone who need to insure their business.
24 March 2021
Marketing and Business Consultancy
Great customer service and easy to get hold of someone to talk through specific requirements (I spoke to a number of insurers to get quotes and PolicyBee were efficient, friendly and responsive). Prices competitive too.
22 March 2021
Beauty therapy
ease of use great comunication i was up and running in a jiffy
22 March 2021
Private Investigating
Good clear website that was easy to use. I also spoke to a member of staff who was very helpful and answered my query effectively. The price was also competitive.

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Account Executive
Sian Adams
Account Executive
Zoe Langford
Account Executive