Your clients don’t expect ‘average’
Your clients don’t expect ‘average’
We have something in common then, because neither do ours.
These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.
People like me
All recent reviews
Translation
They were really helpful on the phone when I had a query on the policy. I have recommended them to two other freelance translators.
Business Coaching / Consulting
It was just really easy to use, worked flawlessly and first time, no messing around, just did it all online
Scientific Consultancy
Very quick to register online
Online Retailer
Excellent service, both professional and friendly. Simple and efficient process for taking out relevant business inurance. Recommended.
Communications Consultant
The process was pretty simple and having looked at a few different sites, and also obtained some direct quotes from providers, I think I got a good price. But with insurance, you never really know how good the purchase is until you make a claim...
Recruitment Agency
Best customer service
Photographer
Great prices, great service!
Web Design & Development, Consultancy
Excellent service & knowledgeable, friendly staff.
Virtual Assistant
I requested a call back twice but nobody contacted me. However, the actual process of buying the insurance was easy enough.
Photography
Excellent, courteous service. No waiting. Got all my questions answered and had me insured in no time. Plus I saved compared to sticking with my previous insurer.
Property Consultancy
Great service, the online platform was quick and easy to use. No issues experienced.
Administration and Secretarial Services
I like the idea that everything is laid out. Everything was straight forward from what was being covered to how much it would cost.
Proofreading and Editing
Catherine was extremely polite, helpful and able to explain things clearly.
Letting Agency and Property Management
Quick, personal and efficient. Highly recommended.
Community Group
Would reccommend
Women's group
I thought the service was second to none. I know very little about insurance. I rang and spoke to a woman called Lisa. She was very helpful/
Coaching and mentoring
Nice and simple to work out. Quick and easy to arrange.
Proofreading and Editing
no problems setting up direct debit
Useful discount acquired via SfEP.
specific cover for my business needs
Useful discount acquired via SfEP.
specific cover for my business needs
PPI Case Handler
I would certainly recommend PolicyBee. The advisor I spoke to, was extremely helpful and knowledgeable.
Coaching and mentoring
Very helpful staff. Good advice, quick service and the documents came within a couple of days. Thank you.
Software engineering
Quick and easy. Brilliant overall experience.
Photographer
Gr8 price and super fast simple process. I hope you have sensible renewal prices unlike most insurance.
Thanks for your five-star review. Glad to hear all's well.
The good thing about your insurance is that it's a 'continuing' policy. This means, assuming your cover stays the same (and the government doesn't increase insurance premium tax), you'll pay the same at renewal as you do now. It goes without saying we'll do our best to make sure what you pay is still gr8 :)
Thanks again and all the best.
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
The good thing about your insurance is that it's a 'continuing' policy. This means, assuming your cover stays the same (and the government doesn't increase insurance premium tax), you'll pay the same at renewal as you do now. It goes without saying we'll do our best to make sure what you pay is still gr8 :)
Thanks again and all the best.
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
Training Consultancy
Very straightforward, user friendly and quick. I would definitely recommend them. The documents were immediately accessible.
Charity
Knew the extent of coverage and how it dovetailed into a newly founded group which was concerned, as an entity, about incurring liabilities. No long telephone waits.
Online Retailer
Very helpful and informative
Teaching
Easy to use service, friendly staff on the phone
Engineers
excellent service, responsive and got my insurance faster from PolicyBee than any other provider reached out to.
Digital Marketing
Descriptive and v.reasonably priced. Thanks!
Compliance Audit Consultancy
Sarah was very helpful and i would definitely recommend them.
Architectural Technician
It was really easy and straightforward to set and was clear. Would recommend
IT & Business Consultancy
Excellent. Why I went back to them. No issues and fast and professional.
Structural Engineers
Thank you very much, very good service, I am very pleased. I will recommend to my friend.
IT Consultancy & Support
Happy with my dealings.
Employment Agency
Brilliant service. Very helpful and knowledgeable team. I would highly recommend them.
Photographer
Very straight forward and helpful
Charity
Great service! easy to purchase and add requirements, thank you
Bookkeeping and Accountancy
Excellent service quick friendly
Community Action Group
The service was excellent. It was easy, quick and reasonable price
Counselling
The individual was very patient and helpful
Telecommunications Consultancy
Very professional and easy to use. The cost were very reasonable and the documents were sent same day.
When I called to ask a question they were very helpful. A first class service.
When I called to ask a question they were very helpful. A first class service.
Luncheon club
Very helpful and very efficiently dealt with my needs. Were always available to help.
Project Manager
Very easy to use forms but I got to the last screen prior to paying and I couldn't proceed unless I made changes to the job profile. I wasn't expecting this. this should have been made clearer earlier in the application.
Thanks so much for telling us about your experience. I'm sorry it wasn't as smooth as you'd have liked.
We'll have a look at what went wrong and see what we can do to make it better. All feedback helps us improve.
I'm glad you stuck with us, though. Thanks again and do drop us a line if you need anything else.
Best,
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
We'll have a look at what went wrong and see what we can do to make it better. All feedback helps us improve.
I'm glad you stuck with us, though. Thanks again and do drop us a line if you need anything else.
Best,
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
Administration and Secretarial Services
Quick, easy, and very simple to buy from you. I also got the feeling that PolicyBee would look after me should anything go wrong.
Community Group
Excellent knowledge
Excellent and charming customer support officer
Excellent and charming customer support officer
Community Group
Very helpful and polite and very easy to set up a policy.
Careers Advice
quick and easy to purchase online
prompt email confirmation with documents
prompt email confirmation with documents
Photographer
The way each different cover was itemised and explained
everything was laid out clear to understand.
everything was laid out clear to understand.
Virtual Assistant
Other online providers refuse to offer professional indemnity insurance without a telephone call and most don’t recognise Virtual Assistants in their list of professions; how outdated!
PolicyBee’s website is comprehensive and EASY to navigate, making it straight-forward to purchase what I needed.
PolicyBee’s website is comprehensive and EASY to navigate, making it straight-forward to purchase what I needed.
Wedding & Portrait Photography
I spoke with Amy and she was extremely friendly and helpful. She answered my initial query easily and also added some extra information that benefited me which I may not have known otherwise, and she made sure everything was understood. I had a couple of companies that I inquired with and was going to review options, but I took my policy out with PolicyBee there and then on the phone based on my customer experience with them!
Data analyst
Very friendly customer services and quick to respond.
Will definitely recommend as I was also recommended to them.
Will definitely recommend as I was also recommended to them.
Interpreting
Very clear
Psychotherapist
Lovely friendly service. Spoke to a couple of other insurance companies who were very rude and unhelpful but PolicyBees were very kind, friendly and helpful. I was surprised at the price too. Very good value.
Risk Management Consultancy
very efficient service
Training
Exreemly helpful where others had not been. Very polite and efficient service. Impressed.
Online Retailer
Fast and easy Process to follow. Did not take long to find the right policy for me.
Would certainly recommend to others.
Would certainly recommend to others.
Web Design & Development, Consultancy
I was told by my previous insurance company that they could no longer provide insurance for my business, so after 3 years with them I shopped around for a new insurer. PolicyBee provided a quote quickly, covering exactly what I needed and at a good price.
Structural Engineers
I had no problems. Filled out the questionaire and within a minute was accepted
with the amount of PI & PL i wanted.Thank you.
with the amount of PI & PL i wanted.Thank you.
Teaching
Good price straightforward
Town Planning Consultancy
Good price and easy to buy online
Letting Agency
Excellent service from Catherine
Mobile application developer
very helpful in helping me choose the right kind of cover for our needs. really good customer service and stayed in touch as they said they would whilst sorting out what we needed.
Virtual Assistant
Excellent service from start to finish
Inventory Clerical Services
Very easy to find out the services on line. I recommend this to every businesses looking to insure their activities.
Physical intervention training
I was quite impressed and filling details was simple and easy. I would definitely recommend my other friends who do training to try you first for good service and quotation
Financial Consultancy
Very easy and user friendly. A reasonable price too. I would use PolicyBee again.
Occupational Health Consultancy
The whole process of setting up the policy was easy and straight forward. Eases the headache usually associated with sorting out new policies.
Charity
Extremely helpful and quick with excellent knowledge of their product
Web Development
While I haven't had to use the insurance policy so cannot vouch for the products supplied, PolicyBee as a broker were friendly, efficient and very helpful.
Charity
They sorted out our quote within a short time. When a member of the practice rang because we could not complete the online form, I didn't want to engage in a long conversation but the gentleman told me it would not take more than 15-20 minutes. After that,we received an unbelievable quote that save us £130 compared with what our previous insurer sent to us.
Going through the policy document after we completed the payment online, we noticed an error and this was corrected as quickly as it could be done. you are good and recommendable!
Going through the policy document after we completed the payment online, we noticed an error and this was corrected as quickly as it could be done. you are good and recommendable!
Project Management (Construction)
Good comms, prepared to speak with the underwriters several times
Community Group
i was very impressed with the service provided for my small community group.It was easy to do online .Also my policy booklet which I requested on the phone Friday arrived the next day.
Hairdressing & beauty therapy
Very clear.
Informative
Assisting .
Informative
Assisting .
Financial Consultancy
Great service and very helpful
Coaching and leadership development
simple and easy. quick quote and competitive rate.
Business Consultancy
Easy to use website, offering an excellent price giving me the exact level of cover I require.
Photographer
Really Helpful and at a great price
Estate Agency
Excellent service and very competitive prices. The telephone adviser made the process very easy and was the key to me buying the product.
Proofreading and Editing
Everything was explained clearly so I could understand it and they sent me a helpful reminder before my quote was going to expire so I didn’t miss out on a discount.
Public Relations Consultancy
Very easy to apply, clear description of products that were pre-selected to be highly relevant to what I needed. Good prices.
Business Consultancy
PolicyBee's website is really accessible and getting an online quote is quick and easy to use. I had a query regarding one issue of the quote and had to phone them. The service was really friendly, professional and attentive. They took the details, looked into the issue and came back to me very quickly. Then once I committed to their policy offer all the documentation was pinged through electronically straight away.
Thank you Lisa
Thank you Lisa
Structural Engineering Consultancy
Very easy to set up and the price was very reasonable.
Complementary therapy
Excellent service quick response and professional advice from experts
Training Consultancy
straightforward procedure and a competitive price
Media Training
Great service, the person on the phone was very helpful and had my querie sorted in no time.
Architect
Lisa was brilliant and answered all my questions very well. Thanks
Online Retailer
Thanks, my adviser could not have been more helpful, and this policy is just what I needed as no one else offers this e commerce style insurance. I really thank you very much!
IT Contracting
Easy to use web application forms
Complementary therapy
Yasin was so helpful and efficient.I knew the status of my enquiry at all times.We required several different forms of insurance for a specialised private clinic in Glasgow.PolicyBee were able to provide us with a detailed quote to suit our needs.Thankyou so much !
Virtual Assistant
I spoke to Amy who was incredibly helpful especially as I had no idea of what sort of insurance I needed! She took her time to understand what my business does and ensure I had the relevant insurance at a very good price!
Business Management Consultancy
It was easy and convenient with good choices
Charity
They was very helpful and very efficient and got back to me straight away thanks
Virtual Assistant
Sorted out my cover straight away over the phone. No fuss. Very efficient
Business Consultant
very happy with the whole experience
Coaching and leadership development
Really easy and fast to set up
Interior Design
Very simple to use website, price is better than most
Business Consultancy
Clear, simple site, easy to navigate and logical to follow. Quotations were emailed promptly, and followed up appropriately rather than aggressively. Accepting final quotation was also clear and logical.
Management Accountant
Quick and easy
Self-employed Teaching
Very straightforward, without fuss or delay.
Accountancy (Chartered or Certified)
Informative and patient with my queries.
Translation
Fantastic, knowledgeable customer service!
Prefer to talk it through?
We’re here Mon-Fri, 9-5.30.
Give us a ring on
0345 561 0320
Kerri-Ann Hockley
Head of Customer Service
Head of Customer Service
