Professional insurance
with a personal touch
with a personal touch
We're open as usual
0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly
What our customers say
What our customers say
Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.
People like me
All recent reviews
Charity/not-for-profit organisation
It was very helpful and din't insist on trrying to get us to have more than was needed. When contacted about payment he was very helpful
Publisher and Distributer
Many thanks to Lisa for all her help!
Charity/not-for-profit organisation
Excellent service throughout the process. Very easy to get the online quote, then I phoned to complete and the person I spoke to was extremely helpful and explained everything very well.
Charity/not-for-profit organisation
First Class and good value
Aesthetics
Very professional and quick and polite, thanks.
IT & Technology
Simple, from start to finish. Everything is explained in plain language.
Architecture
Service provided quick and efficient.Staff polite and helpful.I would definitely use them and recommend them to my friends
Gardening services
Service was excellent until I came to buy the policy then it wouldn’t let me!
Chris was great & sorted it for me.
Chris was great & sorted it for me.
Copywriting and Editing
Clear website, good processes, helpful staff, reasonable quotation. Very impressed so far.
Charity/not-for-profit organisation
Found the company on a web site, spoke to a assistant and was fully satisfied with the service I received. The feature of emailing myself with all the information was great, as I could share with other committee members.
Architect
easy to use website, quick replies / qoutes
Online Retailer
Great and easy to process
Aesthetics
Amazing and friendly
Recruitment Agency
I was looking for a new business insurance quote for our establish but small recruitment business.
Having spoken with a number of insurers/brokers, I had the pleasure of speaking with Catherine at PolicyBee, who was simply brilliant in her manner, professional approach, explanation of some of the insurance jargon, took the time to understand the needs of my business to ensure the policy was fit for purpose, provided me with options to consider, and ultimately I gained a small saving on my present insurers renewal quote.
Thank your Catherine, you are very good at what you do, and I appreciate it.
Having spoken with a number of insurers/brokers, I had the pleasure of speaking with Catherine at PolicyBee, who was simply brilliant in her manner, professional approach, explanation of some of the insurance jargon, took the time to understand the needs of my business to ensure the policy was fit for purpose, provided me with options to consider, and ultimately I gained a small saving on my present insurers renewal quote.
Thank your Catherine, you are very good at what you do, and I appreciate it.
Cyber Security Consultancy & Training
Well informed and able to address my requirements immediately.
Nursing Agency
Felt i was doing the chasing for my policy to be completed. Not happy about it. Even had to phone to ask how i can make payment.
Thanks for telling us about your experience.I'm sorry setting up your policy took a bit longer than you would've liked. We had to wait for the insurer to send through the details before we could check it was the right cover for you. But I'm pleased to see your policy's in place – if there's anything else you need, please feel free to drop me a line.Thanks again for your feedback. Best,Kerri-Ann HockleyHead of Customer CareDirect: 0345 222 5364
Cleaning Services
Excellent Value and Service! Undercut everyone else on the market!
Charity/not-for-profit organisation
Online application form easy to understand and use. Did phone to clarify a few points and items and amend some details, Christopher was very helpful and gave clear explanations and information. Great value and deal compared to other quotes obtained. Would certainly recommend to other non-profit organisations and charity concerns.
Charity/not-for-profit organisation
The policy was easy to take out on -line and covered everything we needed for our Upholstery Group. Simple!
Charity/not-for-profit organisation
Good service
Counselling
The service was brilliant
Charity/not-for-profit organisation
Great prices, good website and simple process. Had to call to arrange BACs payment, but Chris was very helpful and the process completed quickly.
Charity/not-for-profit organisation
Insurance quote was very good and the staff who dealt with me were extremely helpful.
Aesthetics
Straight forward and easy service
Charity/not-for-profit organisation
The service we received was excellent. Helped us to find the correct insurance for our activities
Expert witness
Excellent service which exactly met my need
Coaching and leadership development
Very impressed - Chris at PolicyBee was efficient, knowledgeable and friendly, sourced a good quote, just the right amount of follow up.
Charity/not-for-profit organisation
Sorted my insurance out straight away with no fuss. Easy to understand and explained things clearly.
Charity/not-for-profit organisation
Amazing service with really friendly staff 5 * service
Charity/not-for-profit organisation
I did on line application which was fine, but had to speak with agent. Staff member was very helpful on the phone. Great service 😊
Beauty & Complementary Therapies
Great service, quick and easy
Aesthetics
Brilliant communication from staff, fast email responses getting quotes over fast and altering anything I requested
Charity/not-for-profit organisation
Helpful and efficient agents
Principal Designer
At each stage I was able to speak on the phone or email for advice, and let me make my decisions at my own pace. No pressure service.
Technical Writing
Matched my cover with another provider for just over half the cost. And the added bonus is that PolicyBee actually answer the phone when I call.
Virtual Assistant
Excellent price, and really easy to explore, add options specific to my business and ensure I have the right cover. Option to pay monthly without interest is greatly appreciated.
Charity/not-for-profit organisation
Very competitive rates. The broker that provided the expiring policy had quoted an annual fee more that 3 times higher (and was inappropriate). When I spoke on the phone with a young lady about our organisation's requirements she fully understood the needs and answered my questions. I would recommend PolicyBee in future.
Charity/not-for-profit organisation
Easy to sign up, well explained and great customer service.
Virtual Assistant
The process was easy and quickly sorted
Branding and Marketing
Professional, efficient outstanding service. Highly recommended
Business Consultancy
Helpful and competitively priced - I received a great service by phone and a quick email with all my documents. When I needed an amendment, that was completed quickly too. Very impressed, would recommend.
Charity/not-for-profit organisation
The application process was very clear and straightforward and the price of the cover is competitive.
Aesthetics
PolicyBee were always really helpful with anything I needed and it was quick and easy to purchase the right insurance
Aesthetics
Very good and quick
Architect
Helpful staff went to several brokers for better price.
Coaching and leadership development
Very swift, courteous and professional phone service!
Online Retailer
Easy to use, straight forward and a very good deal
Charity/not-for-profit organisation
They were both professional and friendly in my dealings with them. They showed expertise and understanding of my requirements. Their overall process was efficient and the documentation comprehensive and clear.
Virtual Assistant
Very easy process. Zoe asked me a few questions about my business and gave me a quote immediately. I thought about it for a few days and got back in touch with her to purchase the policy.
Cleaning Services
Excellent efficient handling of our enquiry
Interim Management
Simple and straight foward, good documentation, competitive premium
Aesthetics
Amazing customer service and gave us the best quote
Charity/not-for-profit organisation
Very good service.
Charity/not-for-profit organisation
The whole process was very simple. Asked the right questions for our requirement to insurance our organisation.
Aesthetics
Excellent, thorough and professional and saved me lots of money thank you
Web Design & Development, Consultancy
The person I spoke to was clear, concise and I really felt like she knew what she was talking about
Online Retailer
Very helpful
Aesthetics
Very efficient and helpful
Recruitment Consultancy
Quick response, effective and competitive pricing. Will recommend to any care provider.
Recruitment Agency
In my honest opinion, the service provided by PolicyBee was exceptional, professional and timely. I couldn`t have asked for more.
Charity/not-for-profit organisation
Very helpful thanks
Online Retailer
Fantastic service
Charity/not-for-profit organisation
Very good service details explained well and easy to arrange. The price was very competitive and everything I wanted was included in the policy.
Electrician
Very easy to deal with and and fast quote.
Web Design & Development, Consultancy
It was super easy to get set up and quick. I was referred so I also had peace of mind.
Virtual Assistant
Knowledgeable staff for VA insurances and lovely telephone manner overall. The no cost monthly option is also a great help for new business.
Recruitment Agency
When I called after going through a quote online Catherine was quite simply superb. Due to Catherine's professionalism, patient and positive approach I was thoroughly impressed with PolicyBee. I also received my documents quickly.
Thanks Catherine!
Thanks Catherine!
Aesthetics
Quick and efficient, Zoe is fab. Was quick to change over from a different provider also.
Complementary therapy
I spoke with Catherine who was very helpful, patient and understanding from the very start. She was warm but professional and explained everything clearly. It was no problem to repeat things for me if I’d not quite understood.
Will Writing
A friendly, pleasant and efficient experience.
Architectural Design
Great, very informative and easy to speak with.
Charity/not-for-profit organisation
The lady who dealt with my quote was extremely helpful, documentation for my policy arrived really quickly.
Aesthetics
Great the girls I spoke to were very help full
Beauty Salon
Clear and helpful
Photographer
Price was extremely competitive. Very simple to set up, easy to follow website and after I had bought my insurance They have kept in touch to let me know everything is covered etc.
Charity/not-for-profit organisation
Did what it said on the tin, easy to use and good price
Virtual Assistant
It was super quick and easy to get cover in place and Catherine was very helpful when I had a query around a bit of the policy and what to tick on the questionnaire, we talked it through and she clarified and helped me get sorted quickly
Building Surveying (RICS)
Very easy to set up and arrange and received a competitive quotation.
Architect
I would certainly recommend them to a friend
Architecture
Very quick and efficient
Charity/not-for-profit organisation
Yes I would recommend to buy from them
Simple and easy website to use
Very informative
Exactly what I need
Good price quoted
Simple and easy website to use
Very informative
Exactly what I need
Good price quoted
Online Retailer
Catherine Roberts is a real credit to your business. Lovely manner on the telephone. She listened to my policy needs and talked me through each stage in detail. I feel confident with my policy and would definitely recommend PolicyBee to others. Thanks Catherine !
Health and Safety Consultancy Services
Efficient and easy process. Customer server was excellent. Would definitely recommend
Virtual Assistant & Book-keeping
Yasin was great when I called to query the quote I received. He talked me through each option in the policy so I could work out just what was needed for my business. I appreciated his patient, friendly and helpful manner when he dealt with the call.
Recruitment Agency
Catherine is very knowledgeable and focuses on minute details. Overall I would rate higher than 5 star because each minute she spent with me was worthwhile explaining the features ( inclusions and exclusions ) . Keep it up Cheers
Beauty therapy
Amazing service lovely staff
Online Retailer
Highly recommended
Charity/not-for-profit organisation
Although could have done on line - new kind of insurance and Sian was clear snd explained all our questions simply .
Immigration consultant (OISC - Levels 1 and 2)
Dealt with Yasin, who was great at explaining the process; provided an excellent quote and assisted to a high level!
Online Retailer
A very smooth ride throughout the whole process. Consise and very helpful staff.
Masseur
Simple and straight forward to set up
Education Consultancy
Swift and efficient service.
Charity/not-for-profit organisation
The service received was excellent. Fast reliable and friendly.
Complementary therapy
You are able to speak to an actual person rather than doing everything online yourself. The phone was answered quickly. The handler was very friendly, polite and efficient. The policy was set up immediately with no hassle. I would definitely recommend them.
Digital Design & Videography
Efficient and clear throughout the process. Even contacted me to suggest savings for combining multiple policies. Nina Lydford has been particularly helpful.
Great service and will definitely be coming straight back for further insurance.
Great service and will definitely be coming straight back for further insurance.
Outsourcing Consultancy
Good service
Complementary therapy
Excellent service, very helpful and I definitely will recommend them to everyone who need to insure their business.
Marketing and Business Consultancy
Great customer service and easy to get hold of someone to talk through specific requirements (I spoke to a number of insurers to get quotes and PolicyBee were efficient, friendly and responsive). Prices competitive too.
Beauty therapy
ease of use great comunication i was up and running in a jiffy
Private Investigating
Good clear website that was easy to use. I also spoke to a member of staff who was very helpful and answered my query effectively. The price was also competitive.
Prefer to talk?
Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.
We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Account Executive
Sian Adams
Account Executive
Zoe Langford
Account Executive
