Your clients don’t expect ‘average’
We have something in common then, because neither do ours.
These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 03301 341 056 or email firstname.lastname@example.org and let us know.
Would recommend to my friends and business associates.
the only reason I have put good and not excellent is because I have only just started using it!
Very professional service, fast and efficient.
In fact I think I might also move my company car insurance too, shame they can't provide the same high level of customer service and attention to detail as Policy Bee.
Many thanks for all your help!
Was a very simple process to get the cover i needed.
Also, really nice to speak to helpful people with clear English voices - I hate going on to far away call centres.
Sorry about the web badge problems. Glad everything's sorted now, though. Do let us know if you need anything else.
I'm pleased to hear everything went smoothly, and that your cover was easy to sort out. Feel free to let us know if and when you need anything else.
Head of Customer Service
Thank you for buying with us, and if you need anything else, let me know.
Head of Customer Service
Straightforward and clear.
The pricing was competitive.
She took the load which allowed me to get on with looking after my client.
Great support, thank you
Keep the site the same please
I am very Happy
I’m sorry you feel things haven’t gone well. It took time to get your insurance up and running because the insurer had to evaluate the extra information you provided. It’s often the case that more complex underwriting takes longer than expected, and our communication can be limited during that time. We’re aware that can be frustrating but, to some extent, we’re bound by the insurer and its processes.
We’ll look at providing more regular updates in the future.
By way of explanation, you dealt with more than one person because Sarah, your account executive, was on holiday and in training at various times over the month. Although she sent you an email to let you know, we didn’t say that Kerri-Ann, our head of customer service, would pick up your file in her absence. I’m sorry if that was confusing or inconvenient.
I’m pleased to see your policy is in place now. Please do let us know if there’s anything else we can do for you.