What our customers say

Comprehensive information on the Insurance we needed and dealt with in a professional manner.

Dear Sir/Madam,

I hope you are well.

I am writing regarding my insurance policy, which was originally scheduled to start on 1st April. My Policy Number is:15616104. Unfortunately, I was unable to provide the necessary equipment by that time.

Therefore, I would like to request that the policy be stopped for now. I will inform you once I am ready to proceed.

Please let me know if any further information is required.

Thank you for your understanding.

Kind regards,
Saeideh Ghorbaniberenjabad

Early days yet but using your platform allowed me to easily sort out my policy and at a less expensive rate too.

good

This is so easy to set up and if you recommend someone you get £20 each.
Payments are taken straight away. I like to have cover for the work I do being a Virtual Assistant.

Very good and easy to use easy steps

Site very easy to use. Competitive proces

Helpful and friendly service, the operator talked to me about my business and the best insurance to suit me. I felt they were being honest rather than trying to upsell me something. All the options were laid out fairly. My documents were sent over quickly once I'd purchased.

Good explanation of cover. Quotes arrived immediately. Easy to amend these so you can compare the cost of increasing and decreasing Very easy to sign up and all documentation received immediately.

Very easy to insure through and good value

The team is very responsive and efficient.

Really easy online setup for my insurance. And my documents were instantly sent through to my email.

Easy enough and I got what I wanted.

Comprehensive and clear, I rang with a query and it was promptly answered.

Wonderful service thanks so much for helping us out and getting us a better deal.

Great customer service, really helpful and a pleasure to deal with, I highly recommend them

Easy and helpful

Easy to answer question and competitive rates

Extremely straightforward process - 10/10

Phone operators to talk to, competitive pricing and a really good digital follow-up service, just the right mix, well done.

Easy and quick

Customer service is fantastic

Very easy to navigate. Quick set up and activation. It was exactly what I needed to get started. Thank you. Mike

Could not be simpler and quicker to get a quote and process the documents. Would recommend.

Marius at PolicyBee made the whole experience very easy. I got the cover l needed at a very reasonable price .
First class service

Easy to set up new insurance policy.

Quick and easy to understand

Quick and easy to use

Clear and helpful website.

It was easy to fill in questionair on line, the quote was reasonable. This is rhe first time I have used this company and have only used their customer service to buy my policy so only time will tell.

Great friendly service

extremely quick and professional

Price fair in competition, website is excellent, really intuitive, with everything needed on the main dashboard page. Especially like the option of downloading all business insurance documents in a single .pdf file, or individual documents as required, as that is what we would be expected to transmit to some clients.

The complete process from initial quote to purchase has been brilliant!
Price of cover is not dissimilar from all other quotes I’d received and the levels of cover are fantastic!
I would highly recommend.

Quick and easy to understand.

Very helpful staff, quick and easy process

Pleasant, efficient staff; prompt responses; excellent roster of
competitive insurers.
I am very happy, highly recommended

A few simple questions and to get your insurance quote. Lots of helpful information as well if you’re not sure about certain things. The phone support is also great.

Customer Service have been fantastic at supporting my individual case.
They responded quickly and found a solution to a problem I had with the booking form.
My policy is now active and I feel I have great value for money.

Very quick, easy and efficient service. Whilst I can't comment on the service in the event of a claim (hopefully I won't ever need to!), for a small, private business, I cannot recommend PolicyBee high enough!

Competitive Price and simple to use.

It’s a nice insurance

Easy to use and follow

captured my needs

Public liability insurance for a non profit craft group. The whole process was straightforward, easy to do and quick. All documents immediately available to print off. Basic cover. Minimal expense to cover ourselves paid monthly.

I am very impressed with the speed and quality of service from PolicyBee. The team was professional and sorted everything out for me very quickly. An excellent experience from start to finish.

I was very happy with the service, explained well so o know what I am covered for. Fast and efficient

Good
Very good

Very good rates and cover just as much, if not more

Both Gemma and Kath were good, patient and explained everything well. Gemma was honest with her advice and did not hesitate against anything not necessary. Thanks

It was very quick and easy to fill out the form. All the treatments were clearly listed, so it was easy to select them from the list.

I was able to talk to two members of staff who were very helpful and patiently listened to my description of the charity service and our insurance needs. They answered all my questions and guided me through the online form I received, so that I was sure I understood the meaning of each section and how the questions related to my charity's activities. I then clearly understood the cover being offered and any conditions attached, which helped me decide the that the policy details were right for my organisation. They also told me that because PolicyBee had been recommended by someone who already had a policy with them, that both my charity and theirs would be eligible for a £20 'thank you' payment if I decided to take out the policies as discussed. I thought that was a lovely gesture (unexpected). All of our communications were timely and helpful, by email and phone. The premiums quoted were very attractive and the whole experience was fist rate. The written documents confirmed what we had discussed and arrived very promptly after our payment for the premium had been received and logged by their finance department. All in all a very positive and rewarding experience!

good price for the policies

I would prefer to have been offered the chance to receive the documents via post . Instead of having to hassle this company for them.

I'm not sure about the claiming side of things , as we've not made any claims as yet . That will be the real decider. And the only one that really matters .

However the price was very very competitive . That's why we chose PolicyBee 🐝

Simple to use, clear explanations, very efficient and a very good price for what was needed

Veey clear and simple, l looked at several companies before making my choice and this was by far the easiest and clearest way of obtaining the PLI that my group needed at a reasonable price.

Simple, clean and very clear, no ambiguity about what was being selected (unlike others). A very comfortable process.

Very efficient

Offered the correct cover at a manageable rate as a newly qualified aesthetic practitioner.
Easy to navigate online.

I was in contact with Marius and he was excellent in his service. He answered all my questions and his advice was brilliant. I would certainly recommend PolicyBee to friends and family.

Helpful staff on the end of the phone. Application easy to complete.

Very fast to get a reasonable quote.

Online quoting procedure was straightforward and clear. When I phoned to accept, my outstanding queries were answered promptly and the agent stayed with me to confirm that my premium payment had been accepted. Very quickly afterwards I was emailed a copy of the policy. Overall a very efficient system.

Very straightforward to discuss requirements and receive and accept their quote for PI insurance.

Phone answered promptly. Clear advice given

I bought business insurance from them. Straight forward assessment, someone in the UK to talk to, which led to a discounted price once my policy was finalised. Great communication, and very easy to use online portal for all documentation.

Intuitive and accessible online service - but when I needed to call due to requirements that weren't straightforward, the friendly agent dealt with my enquiry intelligently and efficiently. Highly recommend.

Very easy to apply and reasonable plans and price. Definitely recommend.

easy and quick to fill out the form

Extremely helpful staff who clarified my queries quickly resulting in my placing my order for a policy

Easy and straightforward.

Excellent

Quick, clear process, good communication.

Great service

Excellent in all ways

Very courteous. One hiccup, one advisor didn't ring back when promised so I had to chase but other than that, can't fault the service. As for any claim handling, I can't comment and hopefully, will never need to.

Very efficient and quick service

I really appreciate the ease of service. The questions were clear, easy to understand and relevant to what my policy required. I believe it's good value for money. I also think that the little logo I can put on my documents that says I am insured, is a great addition and offers reassurance to my clients.

The advisor was rather rude and abrupt. I did say I had not applied for this type of insurance before. Then when I was asked what date I wanted for direct debit to be paid I then told you carnt have it and she gave a date which I accepted. I felt more of a inconvenient than a new customer

Easy to follow instructions. Quick set up

Customer service excellent I had to phone a couple of times check a few details. Answered the phone straight away, friendly and helpful. Good value exactly what I was looking for.

First class

Ccc

Zoe been helpful

The process was quick, clear, and very easy to complete online. Everything was explained simply and the cover was set up without any hassle. Very good value for money and smooth experience overall. Highly recommended.

Fast and simple, good knowledgable staff

Straight-forward service, easy to set up. Good to talk to a human being. I have used PolicyBee for both of my businesses and would recommend them to others.

THE practical advice skills from the advisor were encouraged me to continue with PolicyBee

Very affordable. I have 2 business insured with them. I plan to insure 9 more by the end of 2026.

Excellent and quick

Excellent and fast service

I found the experience of using the site very easy and completed the application in no time at all.

Great service and really easy to apply

Reasonably easy to do on line

absolutly brilliant, i went onto so many sites all were complicated very over priced with very invasive questions,expecting me to know what type of locks iv got fitted etc, they need to take a lesson from your site, so so easy to use quick and uncomplicated,hats of to you. many thanks, neil

It was a straightforward process from start to finish.

Interface easy and unimposing to use with simple questions to help put my quote together, a breath of fresh air after dealing with several different insurers.

Very quick , knowledgeable and refer a friend was straightforward.
Seems a good price too . Very happy

Very easy to review cover, understand what is included and sign up

Based upon my purchase of new policy experience i am very happy with price, the product and the speedy response to a telephone enquiry call i made before purchasing. Hopefully the relationship going forward will be as good and i am sure it will be.

I had a number of small queries which Marius particularly answered really promptly. I ended up with the most suitable policy. There wasn’t much money involved which made me especially happy about the level of service I received