Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
Show all
19-Jun-2018
Charity
Helpful staff that explained the policy cover, and at a very reasonable price. I was impressed.
19-Jun-2018
Virtual Assistant
Really helpful service, got back to me on all my questions in a timely manner and didn't make me feel like a difficult customer when I kept changing my mind on quote content.
18-Jun-2018
Photography
Amazing service, easy to buy, friendly employees, great in every respect.
18-Jun-2018
Psychologist
Laura was great - I couldn’t use the service in the end but nonetheless she continued to be helpful and creative. Great service thanks, will recommend to others.
15-Jun-2018
Charity
Very quick service and seems very reasonable price. Good customer service so far
15-Jun-2018
Business and management consultancy
excellent and efficient service. Website and services/offers very clear and seem very reasonably priced.
14-Jun-2018
Inventory Clerk
Easy to use, simple layout and informative.
13-Jun-2018
IT Training and Consultancy
This was an easy and straight forward process.
10-Jun-2018
Data Analysis
Excellent layout allowing you to choose exactly the cover you need. Also the lowest price I found anywhere for the cover — couldn’t ask for more.
09-Jun-2018
Training Consultant
Monthly payment schedules.
06-Jun-2018
Coaching/Counselling
Helpful, informative and very efficient
06-Jun-2018
Complementary therapy
Very professional and very quick...highly reccomended
04-Jun-2018
Virtual Assistant
So easy to set up and get what I needed!
02-Jun-2018
Letting Agency
Excellent. I have not used PolicyBee before but will do in the future and will recommend other people also.
01-Jun-2018
IT Consultancy
Very straightforward, easy to select the right type and level of cover. Premium costs were clear. Range of payment types offered. Certificate & supporting docs downloadable immediately.
Don't know about the claims process - hopefully won't...
29-May-2018
Photography
Very good service so far!
28-May-2018
Town Planning Consultancy
I found the whole experience easy and quick. When I needed to chat with an advisor prior to purchasing the policy, she was knowledgeable and helpful.
27-May-2018
Tutoring Services
Easy to get a quote. Clear information about what is included and different optional add-ons. Friendly, helpful staff when you call with a query. Competitive pricing for a good level of tailored insurance cover. Very pleased.
26-May-2018
Financial Services Contractor
Yasin was most helpful and within a short space of time, the policies required were in place.
25-May-2018
Photography
Excellent website really quick and easy to use, best quote and very easy to customise the policy and brilliant price
25-May-2018
Online Retailer
Fantastic customer service. Yasin was a great help and made it simple and easy.
24-May-2018
Complaints Handler
Everything went perfect with no issues.
24-May-2018
PR and Marketing
Very straightforward online process, with documents issued online. Would highly recomend.
22-May-2018
Online Retailer
very happy with service
21-May-2018
Environmental health consultancy
Simple efficient competitive
20-May-2018
Newborn, Children & Family Photography
Excellent
18-May-2018
IT Contracting
It was clearly explained and the website was easy to use.
18-May-2018
Architectural Design
Excellent service, quick response and very attentive
17-May-2018
Interior Design
great customer service
17-May-2018
Business Consultancy
Easy online purchasing process with clear explanations - as you go.
16-May-2018
Marketing Consultancy
Appeared to be cheaper than going direct through the insurer which is always a +!
16-May-2018
Personal Assistant
The website was so easy to use and provided really useful information to enable me to make an informed choice on the insurance I needed.
15-May-2018
Accountancy (Chartered or Certified)
Very east to setup and very competitive price.
14-May-2018
Training
very good Amy was very helpful
14-May-2018
Estate Agency
After speaking with a number of companies regarding my public liability insurance I was left very confused, I called policy Bee and got put through to a very happy Amy. She was lovely to deal with and explained everything in detail, she emailed me over quotes as requested and purely because of her I chose Policy Bee. I will be using them for a long time.
13-May-2018
Online Retailer
straight forward, categories made sense for our business
13-May-2018
Management Accountant
Quick and easy to use quotation process with competitive rates for all professional insurance cover required
12-May-2018
Photography
Fantastic customer service from lady called Amy. First time I’ve used a the company so can’t comment on services other than setting up my policy and answering all my questions.
11-May-2018
PR Consultancy
Very relevant and helpful support.
10-May-2018
Complementary therapy
Great customer service, I needed to use live chat to discuss an issue but the information given was easy to understand.
10-May-2018
Charity
They were very helpful, knowledgeable and efficient
10-May-2018
Charity
Quick, easy to navigate site. Excellent product, excellent cover, excellent price.
09-May-2018
Architecture
They provided everything we asked for
06-May-2018
Data Protection Advice
Knowledgeable, efficient, easy, very competitive quote
05-May-2018
Engineering Consultancy
Very helpful and friendly when called to find out more
05-May-2018
Online Retailer
Personable, no hard sell, transparent.
04-May-2018
IT Contracting
Very professional and helpful, I would use them again
03-May-2018
Coaching and mentoring
My experience getting Insurance was very good with a well informed and couteous assistant who secured Public Indemnity Insurance at a reasonable cost and with the flexibility that I needed.
03-May-2018
Complementary Therapy
No one contacted me, so I don't know what to say.
03-May-2018
Web Hosting and Web Design/Development
I used the online facility, which was easy to use. The price was very good compared to others I looked at. I would recommend looking.

My only issue which is small and nothing to do with the policy is that I wanted to do it all online, but after getting the quote and before ordering, I got a phonecall from them. Which would have been ok, if I selected this option, but I did it online so not to have to talk to someone.I did not answer the call as I thought it was a spam call as I had been getting them and did not recognise the number.
Thanks for taking the time to tell us about your experience. I'm glad you got what you needed quickly and easily.

Just thought you might like to know we don't call people before they get their cover from us (unless someone's specifically asked us to, of course). In fact, generally, we only call customers if there's a problem with a policy or a payment or something like that - we dislike spam calls as much as you do. I can only suggest perhaps it was another broker or insurer?

Hope that's all OK. Do get in touch if you need anything else from us.

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
03-May-2018
Hi, OMG, I just receieved an email from the person who rang me, it was another company, although on the voicemail she did not say who she was or what company.

I retract my sentence regarding the phonecall.

Thanks

Scot
03-May-2018
Training Consultancy
The web site was easy to follow and the paperwork arrived very quickly. The quote was acceptable.
02-May-2018
Structural Engineers
Very easy to you online to select my requirements, a quick call to a pleasant member answered a couple of queries, good price point from my comparisons..
02-May-2018
Health and Safety Consultancy Services
Easy to deal with, very friendly and helpful. Great service.
02-May-2018
Web Design & Development, Consultancy
Simple, straightforward and easy to understand website and process, would recommend.
02-May-2018
Travel consultancy
Amy took the time and trouble to listen to the brief. Amy then approached the market and had the diligence to ensure they understood the brief. Amy secured a competitive rate whilst keeping the application process to be both slick and complete. She secured a reputable insurance company who responded to what was required. Frankly - an excellent service.
02-May-2018
Regulatory Affairs Consultancy
Efficient and professional
01-May-2018
Human Resources Consultancy
very responsive and efficient
01-May-2018
IT Contracting
Excellent price, easy to use website, straight forward to purchase.
30-Apr-2018
Digital Design & Videography
The service is great and good value for money. The ordering process is very straight forward, user friendly, quick and tailored to carter for people who don’t want to spend a lot of time ordering a single product.
26-Apr-2018
Photographer
Received the policy booklet in the post today and I'm very impressed! Have only just joined with policybee, but couldn't be happier.
26-Apr-2018
Virtual Assistant
Great customer service, prompt and efficient
24-Apr-2018
Architects and Building Surveying
Very good
23-Apr-2018
Counselling
Really clear and effective service. Good value for money and detailed questions allowing you to tailor your policy to suit your needs. Thank you
23-Apr-2018
Complementary Therapy
Very good
23-Apr-2018
Training Consultancy
No delay in getting through (no menus!); sincere, friendly service from a person who sounds as if she enjoyed what she did; no repeating of questions that I had already had answered on line (she was able to tap into my part complete on line quote form) interest free monthly payments; and cheaper than previous quotes.
23-Apr-2018
Business Consultancy
Really easy to use and done in just a few minutes!
22-Apr-2018
Charity
Very easy to understand website, with costs and inclusions / exclusions very clear. Also very helpful lady when I rang up with a query.
22-Apr-2018
Photography
fast service easy to use form
21-Apr-2018
Health and Safety Consultancy
Very efficient and professional advice. Good value for money.
20-Apr-2018
Financial Consultancy
Excellent
20-Apr-2018
Charity
Efficient and reliable...
20-Apr-2018
Wedding & Corporate Videography
Because our company name is GreenNova! For some reason your auto emails keeps putting GreenNovs instead. Sort that and we will give higher rating.
Thanks for letting us know there was a problem.

I'm glad we managed to sort it out quickly. Our emails will be on their best behaviour from now on.

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
20-Apr-2018
Quick to respond and immediately fix any problem we have. Highly recommend.
19-Apr-2018
HR Interim/Consultancy
Knowledgeable and extremely helpful agent. Very competitive price - painless experience
18-Apr-2018
Accountancy (CIMA)
Straightforward and timely, the service was excellent
17-Apr-2018
Structural Engineering Consultancy
Clean, plain, simple and straight forward website. My experience was much better than the underwriters' website.
16-Apr-2018
Risk Management Consultancy
yes I would use policy Bee again. I found it straight forward to use.
16-Apr-2018
Business Consultancy
Highly competitive pricing, very smooth application process.
15-Apr-2018
Architect
Very quick and simple
15-Apr-2018
Business Consultancy / Project Management
Simplicity of service and the price was great
15-Apr-2018
HR Interim/Consultancy
Easy to use website. Clear explanations in plain English. Comprehensive cover options.
14-Apr-2018
Virtual Assistant
Great; quick and easy setup.
12-Apr-2018
First Aid Training
Great seemless experience
12-Apr-2018
Coaching and mentoring
The service from PolicyBee has been quick, helpful, and the staff are very approachable. No jargon used and it all went really smoothly with explanations given when I wasn't sure of something.

Customer service has been excellent.

Am so happy that I can start my new business knowing that I'm fully covered and that I can speak to someone at PolicyBee if I have any queries, concerns or want to make any changes in the future as my business grows. Thank you, PolicyBee!
11-Apr-2018
PR Consultancy
The whole process was very straightforward and easy to do
09-Apr-2018
Photographer (Amateur)
A very helpful young lady worked hard to find the best deal for my simple needs. Good to find this level of service when not seeking the standard "professional" package.
08-Apr-2018
Inventory Clerk
easy to use and quick service
07-Apr-2018
Management Consultancy
User-friendly website, user-friendly staff and a competitive quotation - you can't ask for more than that.
06-Apr-2018
Food Industry Consultancy
Very competitive price and easy to navigate website. I would certainly recommend.
06-Apr-2018
Marketing agency
Really easy to use, quite cheap and I called them with one or two questions that where answered straight away... didn't even have to wait for long as they picked up straight away!
04-Apr-2018
Computer Software Consultancy
Quick, straightforward and professional.
04-Apr-2018
Photographer
Nice and easy to complete online and good communication via email.
03-Apr-2018
Complaints Handler
Policybee was recommended by a friend
Friendly and helpful service and advice
02-Apr-2018
Management Consultancy
Simple no hard sell once you put your details in. Placed a search on a well known comparison website and spent the rest of the day fending cold calls even though clicking not to be contacted by phone. Policybee provided best price and left me to decide it was right for me
02-Apr-2018
Translation & Interpreting
Easy to access and complete online
01-Apr-2018
Security Consultancy
Nice and easy no pressure and good customer service.
29-Mar-2018
Accountant Assistant
Very helpful and practical approach. I'd highly recommend PolicyBee
29-Mar-2018
Tutoring Services
Fast efficient service
29-Mar-2018
Estate Agency
I waited over a week and no one got back to me so I had to chase it up myself. Once I did the girl i dealt with was great. However the documents had not spelt my company name correctly, bit this was corrected and new docs sent as soon as I made them aware.
26-Mar-2018
Teaching
Very quick and easy with plenty of options.
26-Mar-2018
Personal Assistant
They made my search for the right insurance easier and quicker

Prefer to talk it through?

We’re here Mon-Fri, 9-5.30.

Give us a ring on 0345 561 0320

Or ask us to ring you

Kerri-Ann Hockley
Head of Customer Service