Your clients don’t expect ‘average’
We have something in common then, because neither do ours.
These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 03301 341 056 or email firstname.lastname@example.org and let us know.
I’m sorry you feel things haven’t gone well. It took time to get your insurance up and running because the insurer had to evaluate the extra information you provided. It’s often the case that more complex underwriting takes longer than expected, and our communication can be limited during that time. We’re aware that can be frustrating but, to some extent, we’re bound by the insurer and its processes.
We’ll look at providing more regular updates in the future.
By way of explanation, you dealt with more than one person because Sarah, your account executive, was on holiday and in training at various times over the month. Although she sent you an email to let you know, we didn’t say that Kerri-Ann, our head of customer service, would pick up your file in her absence. I’m sorry if that was confusing or inconvenient.
I’m pleased to see your policy is in place now. Please do let us know if there’s anything else we can do for you.
I had an issue with one of the points in the cover I required.
Kerri from Policy Bee called me in order to fully understand my needs, then discussed it with the underwriters, before finally amending the Policy wording for me. Proper professional service with a human touch.
I know that set up is only the start and that the true test is when or if there is a potential claim, but if this level of service is any thing to go by, I feel very comfortable that I am in safe hands; very impressed.
I've passed them on to Kerri-Ann and she's pleased you're pleased.
Fingers crossed for a trouble-free year!
The fact we don't have a call centre means we're only in the office to answer calls between 9-5.30, Monday to Friday. If you need us out of hours, please leave a message and we'll call you as soon as we can. Or, if you prefer, use one of our online callback forms and we'll answer your questions by email.
Don't forget our website is always available for quotes. and there's almost every insurance question you can think of answered in our 'School of Risk' https://www.policybee.co.uk/blog/school-of-risk
PLus, you can sign in to your account and change your policy, any time. Just click here https://www.policybee.co.uk/existing-customers/login.aspx
I hope that's OK. Please let us know if there's anything else we can help you with. We promise not to leave you hanging around ...
Would have given excellent but website acceptance for policy didn't work and I had to contact them directly (which was resolved speedy)
A small technical hitch this end meant things didn't go quite according to plan. Thanks for sticking with us though, and thanks also for the feedback.
If there's anything else we can do for you, please drop us a line.
You're right – the acceptance form 'checklist' does ask for a signed proposal form. However, we don't need this if you've already returned one (which you had). There are words to this effect on the form but they're quite small and, by the looks of it, easily missed.
We'll make these bigger.
Hope that's OK and thank you again.
No full marks yet as I've only signed up with them.
The service to obtain a insurance is super efficient, but for the rest...
but up until then all quite smooth
would still recommend them to an other
I'm sorry we didn't let you know what was happening with your policy, and your documents, sooner. We had to wait for the insurer to fix a typo on your schedule before we could confirm everything.
I'm glad to see Sarah has sent confirmation you're insured, along with your documents, over to you now.
Hopefully that's all OK, but do please let us know if you need anything else.
would recommend policybee