Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
Show all
15-Jan-2017
Bookkeeping and Accountancy
Great friendly, no pressure customer service. Just sent an email when I was ready to go ahead and they rang me up and arranged it all. Probably took less than 15 minutes!
15-Jan-2017
Communication Consultancy
Very professional service. Thank you.
14-Jan-2017
Recruitment Agency
It was super easy to arrange. And making changes was quick and stress-free. It remains to be seen if service will live up to expectation. But I have had a pleasant experience so far.
13-Jan-2017
Recruitment Agency
Quick, simple and easy no hassle insurance buying. Even made call backs quickly and made changes without hassle to policies.
13-Jan-2017
Charity
Excellent and professional service. The people at Policy bee know what they are talking about.
09-Jan-2017
IT Consultancy
Very easy to get everything set up. Good follow-up services. Would recommend.
06-Jan-2017
Health and Safety Consultancy
Very easy to use website with info required written in a simpe and understandable manner.
06-Jan-2017
Energy Assessors
Very Happy with The Deal we got Thanks Paul
05-Jan-2017
Financial Consultancy
Slick online process. Documents downloadable immediately. Fair price.
03-Jan-2017
Charity
Very helpful and friendly customer service - responded to all questions positively and promptly
02-Jan-2017
Accountancy (ACCA)
Quick efficient and comprehensive. Great to use outside of office hours.
01-Jan-2017
Complementary therapy
Excellent, clear simple guide lines. Great premium. Very helpful on line application.
22-Dec-2016
Fire Safety Consultancy
They site was very user friendly, I was very impressed. I was offered a very competitive quote online. Other sights seemed to always required a phone call. I couldn't beat the service or the quote so I bopught the insurance.
22-Dec-2016
Filmmaking
The policy documents are ridiculously confusing and seem to cover the same ground in various different attachments, it's not set out in an ordered and logical fashion as I've had in the past from other insurers. It was very difficult to know which documents to send on to third parties as proof of our cover
Hello.

Thanks for your feedback.

I'm sorry you had trouble getting to grips with your documents. We know there's a lot to go through – unfortunately we have to tick various compliance boxes and that can mean saying the same thing more than once. We put as much in plain English as we can but certain things can't change (the policy wording, for example). 

That said, we'll look at how we bundle docs together to see if we can make things a bit clearer. We do separate and label the various docs when we email them, and your certificates should've been easy to spot, but if can improve the way we do that we will. Thanks for highlighting.

If there's anything in your docs you'd like us to explain, or you're not sure where you should be looking, please give us a call. We're here to help.

Best,

Kerri-Ann Hockley
Head of Customer Service



22-Dec-2016
Business Consultancy
Fast, efficiant and friendly. I will definitely recommend you!
19-Dec-2016
KYC Analyst
Very speedy, Very professional.
19-Dec-2016
Mediator
Easy to use website, quick & effective process, with very competitive pricing
19-Dec-2016
Wedding Photography
Great prices and customer service!
16-Dec-2016
Charity
Supplied a package that suited and were able to answer my questions
15-Dec-2016
Accountancy (AIA)
I purhased Prof Indenity Ins online, but had to telephone to confirm certain matters. I was quickly and efficiently dealt with and I received my copy of the policy documents within minutes. I was very impressed with the service given me.Thank you.
14-Dec-2016
Marketing Consultancy
Quick & easy to get set up - exactly what I needed!
13-Dec-2016
Charity
Great service, knowledgeable operative. Very satisfied.
11-Dec-2016
Data Analysis
It was so simple to use and apply for the policies which I required - as a first time customer it was ideal. the quote generated was also the cheapest on the market.
10-Dec-2016
Photographer
It was really easy to talk to a person on the other end of the phone and explain what I needed and they did the rest!
10-Dec-2016
Architect
Really easy process, left other insurers for dead. Thanks.
09-Dec-2016
Consulting Engineering
Excellent fast efficient service. Yasin helped me through the whole process and explained everything in a clear understandable way. Wouldn't hesitate to use them again.
06-Dec-2016
Heating & Ventilation Engineering
Policy Bee couldn't have been more helpful and I would recommend their services to anyone.
05-Dec-2016
Music Teaching
Simple and affordable
05-Dec-2016
Complementary therapy
Absolute pleasure to talk to Hannah and be given such perfect service. Thank you.
05-Dec-2016
Marketing Consultancy
very straight forward and good quote found
04-Dec-2016
Marketing Consultancy
Great. Nice and easy to understand and to purchase. Logo was on my web within 5 mins of being insured. - thanks.
04-Dec-2016
IT Contracting
Listened and understood my needs. Answered my questions with confidence.
02-Dec-2016
Mediator
Quick easy on-line process and price is very competitive
01-Dec-2016
Architecture
Easy process and fast and efficient service
01-Dec-2016
Accountancy (ACCA)
Good
30-Nov-2016
Online Retailer
Great service, understanding customer explainations
30-Nov-2016
Coaching and mentoring
Excellent service and value for money.
30-Nov-2016
Bookkeeping
First Time that I have used you and would recommend to other people.

Thanks
28-Nov-2016
Letting Agency
Very helpful, quick to provide information and reply to further enquiries
27-Nov-2016
Complementary therapy
I found Nicholas to be extremely helpful. Many thanks
27-Nov-2016
Teaching
My certificate should have covered other aspects of my business
Thank you for your feedback.

I've had a look and your certificate does state the business activities you discussed with Yasin. But if there's something else you'd like to add then please get in touch - it's important it's right.


Yasin will be happy to help. His direct dial is 0345 222 5373 and his email is yasin.akdemir@policybee.co.uk



Thanks again.
26-Nov-2016
Principal Designer
Very quick, seamless and No fuss, I was very impressed with the online speed and professional documentation. Since taking the policy I have looked at some of the other services available and it has given me confidence and a feeling of being part of a good set up.
23-Nov-2016
Recruitment Consultancy
A seamless online experience, straightforward and competitive on pricing.
18-Nov-2016
Education Consultancy
Very professional and helpful knowledgeable and friendly
17-Nov-2016
Business Management and Administrative Services
Very prompt reply to queries and good information.
14-Nov-2016
First Aid Training
Outstanding service
13-Nov-2016
Complementary therapy
Very easy to be insurances with me they done it all for and asked me what they needed to 5mins later my insurance started
11-Nov-2016
Copywriting and Editing
Helpful customer service, good price for the policy I took out.
10-Nov-2016
Coaching/Counselling
Efficient service.
09-Nov-2016
Accountancy (Chartered or Certified)
User friendly website.
03-Nov-2016
Virtual Assistant
Very helpful, knowledgeable and efficient.
27-Oct-2016
Travel Company
I took out the policy online - very simple, informative and straight forward to use. Great premiums for my chosen insurance cover.
26-Oct-2016
Project Co-ordinator
excellent service - I was in a hurry to get a policy in place and it was all done very smoothly - thanks
23-Oct-2016
Interim Management
Dealing with them (Kerriann) was no problem - very helpful and dealt with any issues. However, there were problems with the website. I got a message to say that I had not answered the question in red, but there wasn't one.
22-Oct-2016
Data Analysis
Very responsive to my query and brokered a successful solution to my needs.
21-Oct-2016
IT Consultancy
Excellent cost and fast response. Also quick to make policy amendment.
21-Oct-2016
IT Contracting
Great service all the way through the process, polite and courteous, even when I had to change details on my policy.
20-Oct-2016
Interpreting
Brilliant easy service, very quick to the point, polite lady on the phone and sorted in just a few minutes and no extra charge for monthly payments.
20-Oct-2016
Structural Engineers
I thought the broker was very professional and very helpful and I am extremely pleased with the final results
18-Oct-2016
Business Consultancy
Excellent and quick application process. Easy to use system and user friendly. Very good price.
18-Oct-2016
Recruitment Agency
They are best and cheap. Very quick to respond and explain well
17-Oct-2016
Proofreading
The first adviser I spoke to wasn't particularly helpful but the second was very helpful.
15-Oct-2016
Business Management Consultancy
Easy and quick to get a quote with relevant information provided
13-Oct-2016
Complementary therapy
Easy, clearly laid out information. Not too much unnecessary jargon or confusing terms. Online process simple to do. Speed in which I got insured was fantastic.
12-Oct-2016
Business Consultancy
The website application was logical to follow & complete. Allowing revision of entries during filling provides confidence that the answers are correct. The immediate response with an offer takes the frustration out of on-line insurance applications.
08-Oct-2016
Charity
Yes, the whole experience was handled by a pleasant an efficiently helpful member of the office, who met our needs for timing and in an advisory way. I would recommend anyone to search their needs through this office.
07-Oct-2016
Photographer
Quick and easy to use site. Excellent customer service to sort out a minor issue.
06-Oct-2016
Project Management (Construction)
Easy to navigate website and select the product that best suits my requirements.
06-Oct-2016
Online Retailer
Very helpful staff that are friendly on the phone. Not pushy in selling either, which makes all the difference.
05-Oct-2016
Financial Services Contractor
Well priced, easy to use online and great to obtain all documents electronically straight away.
05-Oct-2016
Chartered Surveyor
Nicholas was professional and courteous throughout the process. My insurance request was not straight forward but handled as if it was! Thank you.
05-Oct-2016
Fundraising Consultancy
Very easy to use service.No problem to change or vary key terms until you get the cover that suits you.
Will recommend.
04-Oct-2016
Web Design & Development, Consultancy
Surprisingly easy! So far as good, am just awaiting my policy documents.
Hi Peter,

Thanks for your feedback.

Just had a quick look and your policy docs were emailed on 01/10/16. I'd have a quick look in your junk/spam if I were you - the email often ends up there.

If there's no sign, drop me a line and I'll pop you over some more. Or, log in to your account and get them from there https://www.policybee.co.uk/existing-customers/login.aspx


Any probs, give us a shout.


Best,


Kerri-Ann Hockley
Head of Customer Service
03-Oct-2016
Risk Management Consultancy
Very easy on line system with great cover options, I will use again.
03-Oct-2016
Virtual Assistant
as service should be fast and courtous.
02-Oct-2016
Charity
People I spoke to on the phone and the insurance cover was organised quickly and efficiently.
30-Sep-2016
Test for Feefo JN
This is a test for Zoe Durrah
Thanks Jo
30-Sep-2016
Architecture
Great value and expedient responses
29-Sep-2016
Hairdressing & beauty therapy
good customer service listen to what my needs where and choose the right insurance for me. this was the first time I have taken out business insurance and they made it pain free
29-Sep-2016
Immigration consultant (OISC - Level 1)
Great Service
27-Sep-2016
Architecture
Really good so far. Good communication and a price which suits us. Just awaiting the policy document
Hello Neil,

Yes, sorry about the delay with your policy docs. We should have something from your insurer by the end of the week, and Lisa has a note to chase then if not.

Either way, we'll keep you in the loop. If you need anything else before then, feel free to drop me a line.

Best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
27-Sep-2016
Training Consultant
Excellent service very easy no pain
20-Sep-2016
Virtual Assistant
I found them very helpful and patient in dealing with my queries in order to get me the correct policy for my requirements.
17-Sep-2016
Online Retailer
Great service as usual, we won`t go anywhere else. If only all companies had staff like this.
15-Sep-2016
Inventory Clerical Services
Great, efficient service received. Very thorough and helpful to assist with a new policy in a short space of time.

Highly recommended
14-Sep-2016
Business Management Consultancy
easy and straight forward
12-Sep-2016
Business Consultancy
Provided a quote that was cheaper than my existing renewal
12-Sep-2016
Counselling
Very easy and no fuss
12-Sep-2016
Recruitment Agency
Excellent result; cover I needed at a very reasonable cost
Having a ready-made package at your fingertips was an added bonus.
Many thanks!
12-Sep-2016
Communication Support Work
Clear expert advice without the fuss! Able to fully insure me as a CSW. I am very happy with the level of service that I received.
12-Sep-2016
Publisher
Very proficient service and advice both for business and professional indemnity insurance. Will happily recomend Policy Bee in the new City of London Newspaper City Matters if you wish.

Roy Court
Publisher
12-Sep-2016
Quality Assurance Consultant
Straight forward process.
12-Sep-2016
Charity
So quick and easy to buy insurance for our small charity on line and about 4 times cheaper than all the other quotes! Friendly and helpful service - very happy to recommend
11-Sep-2016
Photographer (Amateur)
The service & cover is spot on. Website is a breeze too, very simple to use!
08-Sep-2016
Bookkeeping and Accountancy
Excellent & helpful service
06-Sep-2016
Online Retailer
There was a problem with my initial application and this was resolved very quickly and in a very friendly manner.
05-Sep-2016
Business Consultancy
Very helpful on the phone, discussed my needs and I believe matched me with the right insurer!
05-Sep-2016
Business Analyst
Simple and easy to understand process
03-Sep-2016
Charity
Dealt with my specific needs very quickly despite the bank holiday
01-Sep-2016
First Aid Training
A positive, quick and easy experience
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