Your clients don’t expect ‘average’
Your clients don’t expect ‘average’
We have something in common then, because neither do ours.
These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.
People like me
Show all
Health and Safety Consultancy
Very efficient and professional advice. Good value for money.
Financial Consultancy
Excellent
Charity
Efficient and reliable...
Wedding & Corporate Videography
Because our company name is GreenNova! For some reason your auto emails keeps putting GreenNovs instead. Sort that and we will give higher rating.
Thanks for letting us know there was a problem.
I'm glad we managed to sort it out quickly. Our emails will be on their best behaviour from now on.
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
I'm glad we managed to sort it out quickly. Our emails will be on their best behaviour from now on.
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
20-Apr-2018
HR Interim/Consultancy
Knowledgeable and extremely helpful agent. Very competitive price - painless experience
Accountancy (CIMA)
Straightforward and timely, the service was excellent
Structural Engineering Consultancy
Clean, plain, simple and straight forward website. My experience was much better than the underwriters' website.
Risk Management Consultancy
yes I would use policy Bee again. I found it straight forward to use.
Business Consultancy
Highly competitive pricing, very smooth application process.
Architect
Very quick and simple
Business Consultancy / Project Management
Simplicity of service and the price was great
HR Interim/Consultancy
Easy to use website. Clear explanations in plain English. Comprehensive cover options.
Virtual Assistant
Great; quick and easy setup.
First Aid Training
Great seemless experience
Coaching and mentoring
The service from PolicyBee has been quick, helpful, and the staff are very approachable. No jargon used and it all went really smoothly with explanations given when I wasn't sure of something.
Customer service has been excellent.
Am so happy that I can start my new business knowing that I'm fully covered and that I can speak to someone at PolicyBee if I have any queries, concerns or want to make any changes in the future as my business grows. Thank you, PolicyBee!
Customer service has been excellent.
Am so happy that I can start my new business knowing that I'm fully covered and that I can speak to someone at PolicyBee if I have any queries, concerns or want to make any changes in the future as my business grows. Thank you, PolicyBee!
PR Consultancy
The whole process was very straightforward and easy to do
Photographer (Amateur)
A very helpful young lady worked hard to find the best deal for my simple needs. Good to find this level of service when not seeking the standard "professional" package.
Inventory Clerk
easy to use and quick service
Management Consultancy
User-friendly website, user-friendly staff and a competitive quotation - you can't ask for more than that.
Food Industry Consultancy
Very competitive price and easy to navigate website. I would certainly recommend.
Marketing agency
Really easy to use, quite cheap and I called them with one or two questions that where answered straight away... didn't even have to wait for long as they picked up straight away!
Computer Software Consultancy
Quick, straightforward and professional.
Photographer
Nice and easy to complete online and good communication via email.
Complaints Handler
Policybee was recommended by a friend
Friendly and helpful service and advice
Friendly and helpful service and advice
Management Consultancy
Simple no hard sell once you put your details in. Placed a search on a well known comparison website and spent the rest of the day fending cold calls even though clicking not to be contacted by phone. Policybee provided best price and left me to decide it was right for me
Translation & Interpreting
Easy to access and complete online
Security Consultancy
Nice and easy no pressure and good customer service.
Accountant Assistant
Very helpful and practical approach. I'd highly recommend PolicyBee
Tutoring Services
Fast efficient service
Estate Agency
I waited over a week and no one got back to me so I had to chase it up myself. Once I did the girl i dealt with was great. However the documents had not spelt my company name correctly, bit this was corrected and new docs sent as soon as I made them aware.
Teaching
Very quick and easy with plenty of options.
Personal Assistant
They made my search for the right insurance easier and quicker
Recruitment and HR consultancy
Initial reactions poor. Had difficulty with the site and had some questions. Phoned up. Kept waiting for 21 minutes then the lady asked if she could phone me back. She never did. Nearly went somewhere else but went back a few days later and did it on line. Then someone phoned and siad that we could have extra benefits, which we agreed to. Still waiting for the amended documentation.
Thank you for getting in touch, and for taking my call earlier.
I'm glad we managed to get to the bottom of what happened. A 21-minute wait would be - for us - a particularly unwelcome first and I'm relieved to hear that wasn't the case. I'm also pleased to hear you got your documents safe and sound and that there's nothing outstanding.
As always, please feel free to get in touch if there's anything you need.
Best,
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
I'm glad we managed to get to the bottom of what happened. A 21-minute wait would be - for us - a particularly unwelcome first and I'm relieved to hear that wasn't the case. I'm also pleased to hear you got your documents safe and sound and that there's nothing outstanding.
As always, please feel free to get in touch if there's anything you need.
Best,
Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
Mechanical & Electrical Engineering
The service I got was excellent. I found and purchased what I needed extremely quickly. There was one query on the online form which was cleared up very quickly by phone.
Online Retailer
Very clear online system for filling in the application. Good pop up explanations of the policy’s terms. I just had a few additional questions that were quickly cleared up on a follow up call that was very friendly and polite. My experience has been excellent all round. Thank you.
Dance school, coaching or studio
Helpful and fairly efficient
Virtual Assistant
Very easy to set up and clear information on what was available
Charity
A very friendly and efficient service. Immediate answers for routine enquiries and considered but quick response for more complex issues.
Estate Agency
Best service from an online company and there was nothing too much trouble for them, would definitely recommend them
Virtual Assistant
Helpful advice over the phone. Prompt quote received by email. I liked the confirmation email listing all the links to the various documents which was easy to see at a glance and then easy to read in detail when I have more time.
Art Director
Really quick and easy, both on the site and when I phoned them up really helpful.
Copywriting
Very easy to use. The purchase process was clear and quick.
Recruitment and HR consultancy
Really friendly service!
Immigration consultant (OISC - Level 3)
It was reasonable service
Surveying (RICS)
I found the whole renewal process very easy and straightforward.
Education Consultancy
Able to adapt cover to meet my specific needs. Very helpful on the phone.
Proofreading and Editing
I thought the process of assessing cover was clear. Too early to say if I would recommend, which would rather depend on the result of a claim.
Proofreading and Editing
Quick and easy to use website. Good prices and good value. All my documentation was provided swiftly and was easy to access. Good to have the attachment for my website to show that I have Policy Bee insurance.
IT Consultancy
Very easy to use and unserstand
Copywriting
Website is really easy to follow. And when I called the customer service I got straight through to a real person who knew exactly what she was talking about and answered my questions efficiently.
Administration and Secretarial Services
It was a quick process and the quote came back cheaper than anywhere else!
Business Consultancy
Easy to use and understand Website and customer service was really helpful when I called with a query.
Project Management (Construction)
Sarah was extremely helpful requoting until my policy was just what I wanted
Childcare Advisor
Professional, helpful and approachable
Education Consultancy
Quite simple to set up and sort. I did have a quibble as I selected legal protection, but this didnt go through. However, I emailed and the same day the problem was rectified so happy with this.
Management Accountant
They did well with some off piste requirements
Business Consultancy
Quick and easy t set up m y business insurance, had what I needed, minor error that I made on set up was very quickly corrected. A very good service!
Counselling
Fast, efficient and easily accessable
Virtual Assistant
Easy to use website, very clear pricing and good value.
PR Consultancy
Simple, easy to understand.
Architect
Really easy way to organise my insurance needs.
Communications Consultant
Excellent service, very knowledgeable and speedy with support.
Education Consultancy and Tutoring
PolicyBee really took the time to understand my needs for business insurance. Excellent customer service. Highly recommend.
IT Consultancy and Contracting
I'm a new customer and am very impressed with the initial service I have received from Amy over the phone on Friday morning. She was very informative and supported me through the quote and payment process.
Life Coaching and Business Consultancy
Very easy to fill out the form. I like the fact that Hiscox is the underwriter. I recognise the name as a company that treats its employees well, which likely means it will treats it customers well too.
Please select
Catherine was so helpful and polite and got me the cover i needed
Teaching
I would definitely recommend them. They were able to offer me professional insurance at an unbeatable price. Other companies were not able to match their quote.
Recruitment Agency
Friendly staff, good value for money and honest / transparent from the outset. Happy to help when queries / amendments arose.
Charity
Delightful to deal with staff over phone. Queries dealt with very efficiently
Proofreading and Editing
Getting a quote and buying the policy was very easy and straightforward, and when I contacted customer services with a query before committing to buy, she was able to resolve the question quickly.
Photography
Excellent service and friendly staff. Thanks for your help Catherine.
Bookkeeping
Very good online portal - just one point of confusion which was sorted out quickly. The final payment amount was less than the quote! - which was good news but led me to wonder if PolicyBee had the details correct. A quick online chat established that rates had been reduced since the quote was issued.
Charity
A excellent service both online and by phone. I had a query and had to call customer service who answered promptly and gave me advice. There was no ‘trying to sell you more’ that some companies attempt to do. I would recommend them
Proofreading and Editing
Friendly, helpful, quick and easy.
Business Analyst
Straight forward and quick to complete form
Online Retailer
Easy to complete online and amendments actioned very quickly by phone, friendly, professional. Great to deal with.
IT Consultancy and Contracting
Quality experience, I needed a bespoke cover and PolicyBee were able to find me the best deal.
Recruitment Agency
They were very professional and resolved certain issues within 24 hours and I subsequently purchased my policy from them.
Photography
Very easy and quick to apply.
Life Coaching
Friendly, professional service. Straightforward and common sense.
Business Consultancy / Project Management
Easy to get quote, great price. Quick delivery of documentation.
Complaints Handler
Good customer experience! Competitive price and good value.
Telemarketing
Quick response times, clearly explained information, professional service, friendly approach.
Private Investigating
Keep up the good work
Project management - IT
Very fast online service and unbitable prices. It took me 5 minutes to get the quote and set up a policy. Most important - I got a policy £500 cheaper for the same conditions and from the same provider as usual. I have no idea how it is possible, but it shows how much money other brokers are making on policies. I simply can't believe I have not used this service before as it saved me time wasted on haggling with the brokers (few days usually) and saved a lot of money in the process. And all in just 5 minutes. One more - I love the fact that I can tailor the policy conditions and see how it will affect my premium. The rates are interest free so it is another great bonus! I also had a quick conversation later on with the adviser via online chat facility available and it was excellent service as well - good advise, straight to the point, money saving again. So I do recommend PolicyBee very highly and I would advise you check your quote there first before agreeing anything with your broker.
Business Consultant
Easy to set up and great value for money. Recommend.
Virtual Assistant
Very easy process, I was insured within minutes with a policy that fits perfectly with my Business
Photography
Signing up to Policy Bee was quick and easy. I was happy with the price too.
Sports therapist
Quick ans easy to set up. Customer services very professional and found out information required quickly.
Management Consultancy
Clear information provided in phone call and subsequent emails. Very quick. Website easy to use
Charity
easy to understand website
Business Training
Very professional, answered all my questions, very speedy and could do online chat as well as speak over the phone. Impressive.
Estate Agency
Very satisfied.
Interpreting
The customer service was good, informative, prompt and helpful.
Financial Consultancy
My personal experience online has been great! The entire process has been super quick and super easy. I cannot fault the online process. Well done and keep up the good work!
Charity
Very helpful customer service and would highly recommend!
Education Consultancy and Tutoring
Having had to call a number of times with queries and to rectify my own mistakes on my documents, the members of staff I have spoken with have been brilliant - really patient and helpful.
Regulatory Affairs Consultancy
The initial steps were not straightforward as I had to provide a lot of information for the quotation but Catherine was very helpful, efficient and friendly and made the process as easy as it could be.
Training
Simple and easy to use. Great service
Photography
Excellent customer service, they got back to me with the answer to my question within minutes
Prefer to talk it through?
We’re here Mon-Fri, 9-5.30.Give us a ring on 0345 561 0320.
Or ask us to ring you.
Kerri-Ann Hockley
Head of Customer Service
Head of Customer Service
