Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
Show all
28-Apr-2017
Charity
PolicyBee were as good as their word and provided the cover we required with speed.
28-Apr-2017
PR Consultancy
Clear information, easy to buy and a great price
27-Apr-2017
Ofsted Inspection
Easy to navigate, speedy to resolve.
26-Apr-2017
Proofreading
The website was very easy to understand and use.
26-Apr-2017
Structural Engineering Consultancy
Helpful and with good rate for PI cover with big names in the businese
24-Apr-2017
Software Development Consultancy
Easy to buy and craft to personal an business specific needs. I needed support while buying and support on the phone deliver great service.
22-Apr-2017
Business Consultancy
Very quick and easy to determine a suitable insurance policy. The prices appear competitive.
22-Apr-2017
Training Consultancy
A very good compony ,just a phone call ,and done ,
I'd recommend this compony .
21-Apr-2017
Proofreading
The person I spoke to on the phone was helpful and reassuring.
21-Apr-2017
Charity
They did there utmost to look into the type of insurance required. Very knowledgable about the products they supplied. Felt like personal service.
19-Apr-2017
Project Management
Easy to use, straightforward website and a great cost. Particularly liked the combined PDF.
19-Apr-2017
Education Consultancy and Tutoring
Very straightforward.
17-Apr-2017
Architect
Really helpful, friendly service. Knowledgeable staff who actually call you back when they say they will. You also get a direct line number to your agent meaning you are dealing with just one person. No complaints whatsoever.
16-Apr-2017
Photographer
Easy to put in place and select level of cover.
15-Apr-2017
Business Analyst
Very easy and affordable.
15-Apr-2017
Photographer
Answered any questions I had.
15-Apr-2017
Online Retailer
very satisfied with this easy to access insurance service provided by Policy Bee. Congratulations guy on a fast and hassle free service.
14-Apr-2017
Marketing agency
Very straightforward explanations of which insurances are for what, and a painless, efficient means to purchase. Great value too.
14-Apr-2017
Virtual Assistant & Book-keeping
I would certainly recommend Policy Bee to anyone. They were so helpful and talked me through all the options available to me. They even phoned me back when they said they would with answers to my questions. Excellent service!
14-Apr-2017
Design Agency
Easy to use and great service! Thanks you!
13-Apr-2017
Newborn, Children & Family Photography
Enough info given - helpful & polite. Things were explained when I said I didn't understand or that I wanted more info
11-Apr-2017
Charity
Friendly and helpful staff, gave me all the information I needed in a clear and concise manner. No long wait to get through on the phone. Product fits my needs exactly at a price cheaper than I have been able to obtain elsewhere thus saving our charity some money!
10-Apr-2017
Education Consultancy and Tutoring
Friendly helpful and swift service
08-Apr-2017
Charity
Lisa dealt with the request throughout the process. She telephoned updates as well as emails. Excellent customer service - which had a big influence with the committee when choosing which Insurer to deal with. ie it was not just down to cheapest - but PolicyBee was, in fact, the cheapest quote. I am left with the feeling we are in good hands.
06-Apr-2017
Photography
Easy and simple quote system, no need to enter reams of info just to get an idea. Good online chat option.
06-Apr-2017
Web Design, Development and SEO
The customer service was exceptional. It was easy to understand the information provided. The service provider was supportive and knowledgeable.
06-Apr-2017
Business Consultancy
I neededinstant cover I was abroad and set up all my Cover up in the early hours of the morning and I was ready to start business at 9 o'clock I made service you ask questions and add-ons which are very important and the document and the PDFs percent immediately and a hard copy to my home address in the UK fantastic awesome customer experience
06-Apr-2017
Garden Design (no manual work)
Great service, would highly recommend!! Really helpful and approachable staff!
05-Apr-2017
Life Coaching
I called up for a quote yesterday. I didn't have loads of time - Sarah Adams made it really easy for me. No sress or hassle. I went ahead with quote then and there. I had an email within 5 mins with my policy attached. I'm impressed...
05-Apr-2017
Bookkeeping
Easy website to use and competitive prices
04-Apr-2017
Chartered Surveyor
Helpful and clear advice
01-Apr-2017
Quality Auditing and Consultancy
Pleasant, friendly,helpful staff but not pushy.
31-Mar-2017
Business Management and Administrative Services
Luckily, I haven't claimed on my policy yet. So I cannot comment on that. However, the process of getting proposals to taking out the policy has been very smooth. Very helpful.
31-Mar-2017
Estate Agency
It was easy and straight forward
31-Mar-2017
Videographer
Amazing customer service, that has a personal touch. No lengthy menus when you call up either, just go straight through to someone!
Incredibly easy website, and good prices as well.
Would definitely recommend!
30-Mar-2017
Videographer
I found Poicy Bee online having searched for insurance for film makers. Their website is easy to use and explains everything in black and white. The quotation process is easy and quick, all details about the breakdown of the insurance is there for you to read. They also have a live chat available with a member of staff, which I found very helpful for further questions and explanations on insurance details.
30-Mar-2017
Web Hosting and Web Design/Development
Website was easy to use. Got a good price quoted. I checked the actual insurer's website and it was more expensive than PolicyBee quote.
30-Mar-2017
Photographer (Amateur)
Very polite and efficient service.
28-Mar-2017
Training
Great - quick and easy from start to finish. Not pushy to sell at all. Very helpful.
28-Mar-2017
Charity
Absolutely awesome service! Lisa was well spoken, very knowledgeable and extremely helpful. She went at my speed, and answered every question, even if it might have been a silly one! I liked the fact that she gave me her direct line to contact her if I had any concerns, and all in all, it was an extremely pleasant experience, which is an entirely new concept for me when buying insurance!
Hello Jennifer.

Thank you so much for your kind words. I've passed them on to Lisa and she's really pleased you're pleased!

I'm glad you managed to get everything sorted in the end – if you need anything else at any point just drop us (or Lisa) a line.

Thanks again and all the best.

Kerri-Ann Hockley
Head of Customer Service
27-Mar-2017
Complementary therapy
Easy to use website and good level of cover
23-Mar-2017
Change management
The service I have received from Policy Bee has been excellent.
23-Mar-2017
Health and Safety
Very good
19-Mar-2017
Management Consultancy
As always, the team is very happy to help and turns things around very quickly!
19-Mar-2017
Employment Consultancy
Very user friendly, fast and efficient process of getting insurance quote.
19-Mar-2017
IT Consultancy
Very straight forward and easy to follow steps.
16-Mar-2017
Masseur
I just now start / first time and ready so happy with your service !
15-Mar-2017
Chartered Surveyor
Excellent customer service and communication throughout.
14-Mar-2017
Structural Engineers
Very easy to obtain and less expensive than through a 'conventional brokerage'.
Other quotes were more expensive by a factor of 2 to 3.
14-Mar-2017
Bookkeeping and Accountancy
Easy to use website, friendly customer services team, 3k off annual business insurance. I'm very happy!
12-Mar-2017
Charity
I found it easy to obtain a quotation.
10-Mar-2017
Education Advisory Service
it was great and very easy to setup
10-Mar-2017
Relocation Agent
great, very helpful, knowledgeable and friendly people at policy bee
10-Mar-2017
Web Design, Development and SEO
great speedy and good service
09-Mar-2017
Business Consultancy
Excellent service and easy appllication process
09-Mar-2017
IT Consultancy
It is tailor-made, very easy to get business insurance
08-Mar-2017
Business Training
Prompt and efficient. Provided exactly what I wanted.Geat price
08-Mar-2017
Complementary therapy
So easy and quick. Fantastic service. Will recommend to every therapist I know!
07-Mar-2017
Website Design
Cheap, flexible and according to my (independent) insurance broker, good quality! This seems to be ideal for web designers and similar.
07-Mar-2017
Energy Consultancy
Great pricing, easy to use service with a range of options.
06-Mar-2017
Computer Consultancy
Simple, easy and clear understanding on the services and products you are buying.
06-Mar-2017
Training Consultancy
incredibly easy site to navigate and most important it was cheaper than buying direct from the Insurance Company and allowed me monthly interest free payments
04-Mar-2017
Teaching
quick and easy
01-Mar-2017
Newborn, Children & Family Photography
Very clear and easy to work out what insurance was needed for my business.
01-Mar-2017
Business Consultancy
Lisa was brilliant
28-Feb-2017
Videography
Great, easy to understand policy explanations all the way through the buying process. I got the right cover at an exceptional price.
28-Feb-2017
Studio Photography
Very easy to use and like the plain language
24-Feb-2017
Newborn, Children & Family Photography
Good service and uncomplicated
24-Feb-2017
Charity
*****
23-Feb-2017
Health and Safety Consultancy Services
Great service, highly competitive quotes and simple to fill in forms on website.
23-Feb-2017
Charity
Great
22-Feb-2017
Online Retailer
I needed to change business insurance company and find a good broker and I couldn't be more happy the staff are friendly helpful and got me the exact cover I needed I would recommend highly Policybee
22-Feb-2017
Business Consultant
Completed the process in 5 minutes. Excellent ability to download documents straight away as needed to send to agency.
21-Feb-2017
Online Retailer
Great and personable service
18-Feb-2017
Health and Safety Consultancy Services
Great service!!
18-Feb-2017
IT Consultancy
Tried a few sites before settling on PolicyBee
18-Feb-2017
Charity
Quick, easy and explicit with a fast follow up service. Great price for the cover we needed for our Charity Group too!
16-Feb-2017
Business Development Consultancy
The online quote was easy to navigate through and the price was the cheapest I could find.
16-Feb-2017
Bookkeeping
Was very easy and straight forward organising my insurance
16-Feb-2017
Interior Design
Top notch
15-Feb-2017
Health & Safety (Construction)
The service was great easy the only thing I would like to see would be 5 working days to wait for policy is a lot when you waiting to work
Hello, and thanks for your feedback.

Sorry you had to wait for your policy docs. The delay was down to your insurer not issuing them as quickly as we would've liked. 

Just so you know, if a client needs proof you're insured, we can email a confirmation of cover document any time. And, as long as your insurance is up and running, you can start work on a project regardless of whether you have policy documents or not.

As always, if you're in any doubt, it's best to give us a call. 

Thanks again.

Kerri-Ann Hockley
Head of Customer Service
13-Feb-2017
Industrial Consultancy
Excellent Quick service
10-Feb-2017
IT & Technology
Very easy to deal with on the website application form, I had a question so I called and had a very helpful person.
10-Feb-2017
Virtual Assistant & Book-keeping
Lisa was helpful and very knowledgeable. I didn't actually know what kind of insurance I needed and she helped me through the whole process.
09-Feb-2017
Fire Safety Consultancy
Having had difficulties with several other sites and some of them over the phone (being directed from one person to another then back to the switch board) I was very pleased with how simple and straightforward it was with Policy Bee.
09-Feb-2017
Charity
Very friendly customer service, wanting the best policy for me, rather than trying to just sell. Good, frequent contact to check all was okay, but not too pushy. Policy was also the most suitable for a small charity
06-Feb-2017
Structural Engineers
excellent service
05-Feb-2017
Quality Auditing and Consultancy
Excellent from the start......!!!!!
05-Feb-2017
Photographer and Videographer
Ecellent
05-Feb-2017
Charity
Easy to use website and friendly customer service to check a couple of questions.

Would definitely recommend
04-Feb-2017
Tax Consultancy
the girl was very helpful and got back to me promptly
03-Feb-2017
Environmental Consultancy
The purchase was easy, the insurance cover exactly what I requires and it was £200 cheaper than the broker I used last year. So very happy.
03-Feb-2017
Charity
Clear and easy to use website
31-Jan-2017
Virtual Assistant
I have not had any direct support as I have not yet needed it. So far, I have begun my cover - all online. The process was quick and painless and gives me the peace of mind that I need.
30-Jan-2017
Management Consultancy
Nicholas was responsive and great to deal with. The quote he gave me was superior to your competitors and he took time to understand what I needed rather than just send me a form to complete.
30-Jan-2017
Online Retailer
Extremely easy webpage to use and very quick, also very well priced
28-Jan-2017
Human Resources Consultancy
Used you 3 times thus far and everyone I deal with is uniformly friendly and efficient.
28-Jan-2017
Translation & Interpreting
An extremely easy and super-fast process to get the cover I needed at a far better price than was quoted via traditional brokers.
27-Jan-2017
Charity
I had a very difficult time finding appropriate insurance for my charitable social enterprise. PolicyBee found me the perfect solution.
26-Jan-2017
Charity
www.sayaphasia.org
Buy online in minutes. Less admin, more business!
yay banner image
  • No admin charges
    For anything, ever
  • Buy online in minutes
    No forms, no fuss
  • Speedy service
    Less admin, more business
  • Interest-free Direct Debit
    Your budget, your way