Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 03301 341 056 or email contactus@policybee.co.uk and let us know.

People like me
Show all
25 Hour(s) ago
Software Development
Never before would I have expected buying insurance to be a pleasant experience. Thanks PolicyBee for being super helpful.
09-Feb-2016
Photographer and Videographer
Very helpful, no pressure to buy when speaking to advisors.
08-Feb-2016
Virtual Assistant
Easy to use website. Web chat for my questions very good. Policy information set up and following correspondence very good. Policy cover amounts very good for monthly fee. Thank you.
08-Feb-2016
Illustration Design
Extremely helpful, polite, got back quickly
07-Feb-2016
Virtual Assistant
Clear and concise. Appropriate for my needs
07-Feb-2016
Freelance Tutor
Straight forward no pestering
07-Feb-2016
Interior Design
I really liked being able to build my own insurance policy. The information was clear and concise. The prices are reasonable and it was possible to get cover online.
05-Feb-2016
Management Consultancy
I found the website easy to navigate. The form filling and quotation process was also simple. Good value insurance.
04-Feb-2016
Online Retailer
Excellent service!
01-Feb-2016
Draughtsman
The consultant spoke to me in plain English and helped me understand the requirments of my policy better.
31-Jan-2016
Virtual Assistant
Excellent service. Loving the callback action (rang back as promised) and also the £20 for both referrer and new customer. Thanks PolicyBee
30-Jan-2016
Graphic Design
Experience so far (live chat through to purchase of policy) has been very positive. Very personal and helpful service and clear information.
27-Jan-2016
Accountancy (Not Chartered or Certified)
Fantastic speaking to an actual person makes a huge difference. Thanks Sarah.
26-Jan-2016
Building Surveying
Fast informed and professional.
25-Jan-2016
Business Consultancy
Very easy on line process, excellent policy rate
24-Jan-2016
Payroll Services
Very quick and easy to get a quote - website works well and competitive price
Thank you
24-Jan-2016
Complaints Handler
Excellent service, very easy and fast communication, when I made a mistake, it was rectified straight away. Would recommend.
23-Jan-2016
Health and Safety Consultancy
It is good to phone up and get straight through to people who can deal with the issue.
19-Jan-2016
Recruitment Consultancy
Very quick decision on the insurance quote, and very reasonable costs. Didn't hurt at all compared to other companies
15-Jan-2016
Accountancy (ACCA)
Reasonable premium
15-Jan-2016
Virtual Assistant
Clear explanations given. Answered all my questions.
15-Jan-2016
Behavioural Consultancy
Lisa Carr was extremely efficient, helpful and polite. I was extremely satisfied with the service provided.
09-Jan-2016
Marketing and Business Consultancy
Very prompt, efficient service - no messing around with call backs and hard sell brokers. Excellent!
08-Jan-2016
Lecturer
Very helpful advice on phone call
07-Jan-2016
Complaints Handler
Dealt with queries arising from online application quite efficiently
07-Jan-2016
Bookkeeping
Prompt answer to phone call, no waiting and pressing multi options with messages to say how important your call is - such a relief.
Clear concise advice on choices available. Documents arrived by email within seconds. Stress free process - I would highly recommend.
06-Jan-2016
Nursing Agency
Very efficient process, very helpful questionnaire samples.

Keep up good work.

Nompi
06-Jan-2016
Certified Accountant
Excellent Service
06-Jan-2016
Newborn, Children & Family Photography
was quick and easy and they didnt keep ringing me...which another company did, and that lost the other company the sale even tho they were considerably cheaper
01-Jan-2016
Private Investigating
sevive was five star very easy to sort out on line
31-Dec-2015
Accountancy (Chartered or Certified)
Follow up was good by email. However I never received a single voice mail although it was claimed the rep tried to call me a number of times. Bit unprofessional.
Thanks very much for leaving feedback, and I'm sorry that sorting your insurance wasn't as smooth as you'd have liked.

I'm glad your insurance is now up and running, and if you have any questions in the future, feel free to get in touch with me directly.

Thanks again (and Happy New Year!).

Kerri-Ann

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
04-Jan-2016
Still happy to deal with PolicyBee and would recommend to others.
30-Dec-2015
Software Development
Very professional and "painless" process to purchase business insurance. They were always trying to be helpful, offering several options when asked and not pushy. After three years of purchasing from Simply Business, I am glad I found this broker. Simply Business has become the opposite to this - pushy, arrogant and time-consuming. The premiums offered from PolicyBee tend to be a bit higher (than that of SB). However, their service and streamlined process is worthwhile paying for a bit extra. They definitely know what small business owners need! Can recommend.
28-Dec-2015
Compliance Audit Consultancy
Dealt with Lisa from Policy Bee. Helpful and knowledgeable, Lisa asked relevant questions and provided information for appropriate cover. Very painless process. Will certainly recommend to colleagues.
21-Dec-2015
Photographer
quick efficient service/purchase with good info
20-Dec-2015
Architecture
Fantastic service, best price too!
19-Dec-2015
Private Investigating
Efficient transaction.
18-Dec-2015
Immigration consultant (OISC - Levels 1 and 2)
Fluent quote
18-Dec-2015
IT Consultancy and Contracting
As simple as I would expect for a form based internet transaction. At least I didn't have to talk to an annoying salesperson trying to upsell and cross sell various other excellent products and services, so relived about that.
Glad to hear it was nice and simple. Thanks for your feedback.

By the way, if you do ever need to call, you'll find we're honest and helpful rather than annoying and salesy. I know that's probably not what you're used to from an insurance company but, well, we're not like other insurance companies!

Thanks again and we look forward to speaking to you soon :)

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
16-Dec-2015
External Examiner (marking)
It was a very quick and easy process to obtain the insurance that i required, I would definitely recommend PolicyBee to others and will use again.
15-Dec-2015
Publisher
Very efficient and friendly.
15-Dec-2015
Heritage Consultancy
Very good service. Friendly people to deal with (Jane and Sarah), but I am still concerned that my job is not fully understood, or the tiny risks involved fully appreciated - but that might be down to my explanation, rather than the limited scope of the forms that I completed.
Having said that, I would certainly recommend them.
Hello. Thanks for letting us know how you feel.

In short, I do understand your concerns but I'd say don't worry – we made doubly sure your insurer knows what you do. In fact, we sourced this policy because we weren't convinced the first insurer we approached really 'got it'.

Rest assured, if there's a claim against you, we're on your side and we'll do everything we can to make sure your insurer pays (if the policy says it should).

And, of course, we're always happy to answer any questions about your policy and its cover. So please feel free to pick our brains, anytime.

Thanks again, and do let us know if there's anything else we can do for you.

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
15-Dec-2015
Thank you Kerri-Ann, your response is much appreciated.
13-Dec-2015
Risk Management Consultancy
Answered my tricky technical queries on a clause in the policy and gave me reassurance that they know what they're doing and would sort out any problems that arose with the insurance. Also a great website full of useful information.
13-Dec-2015
Accountant Assistant
Very quick good service
11-Dec-2015
Compliance Audit Consultancy
quick and easy to be able to talk to someone rather than a computer quiz.
11-Dec-2015
Will Writing
Easy to use friendly staff who answer your queries and I think good value for money
Hope I never have to use the policy!
10-Dec-2015
Virtual Assistant
Brilliant website - extremely intuitive, clear and simple. Prices offered were also great - other brokers should take note!
09-Dec-2015
Chartered Surveyor
Responsive, Friendly and Professional
09-Dec-2015
Project Manager Training
Very helpful and patient
08-Dec-2015
Business coaching
Thank you for your patient thoroughness. It's helped us find insurance that can work for us, given the particular uniqueness of our business.
07-Dec-2015
Marketing Project Manager
I found them extremely helpful, professional and easy to communicate with.
They found me the right policy at the right price and all transactions were completed within a two week period which is unheard of usually when dealing with external insurance companies.
I would definitely use them again.
07-Dec-2015
Quality Management Consultancy
Very simple and quick service.
04-Dec-2015
PPI Complaint Handling
Great service, was greatful the advisors didnt push me to buy. Hoped they wouldnt put me on hold for long periods of times. But overall satisfying :)
02-Dec-2015
Wedding & Portrait Photography
So far so good. PolicyBee offered the best insurance for the best price. Also the whole process was easy and offered many options. I wish I've known about PolicyBee sooner :)
01-Dec-2015
Developing Software Application
Kerri-Ann was extremely helpful. She responded to my questions promptly and was happy to re-do quotes until I got exactly what I wanted.

I tried another company before PolicyBee and was emailed a 20 page form to fill out. I found it overwhelming, especially as this was my first time getting professional indemnity insurance. With PolicyBee it was a simple 10 minute phone call to get started.
01-Dec-2015
Architecture
Fantastic Service
29-Nov-2015
Energy Consultancy
Excellent - Very easy and comprehensive service.
25-Nov-2015
Business Consultancy
Fast, easy and also got my documents all in less than 10minutes. Far easier than talking to a broker for 2 days. Thanks
25-Nov-2015
Architectural Consultant
very efficient
23-Nov-2015
Energy Consultancy
Easy to receieve quote and it was the most competitive.
22-Nov-2015
Accountancy (Not Chartered or Certified)
Easy to use and vary quotes
21-Nov-2015
Programme Management
Well constructed site and good value
21-Nov-2015
Photography
Great way to get the insurance small businesses and sole traders need and tailored nicely to those needs. I was also impressed with the price and the fact that I could pay monthly for no extra charge.
20-Nov-2015
Guitar Tutoring
Efficient and quick.
19-Nov-2015
Accountancy (ACCA)
It was very easy and straight forward
Apart from some misleading wording on the final declaration pages - which turns out was a typo on your website, all was sorted out by a phonecall
19-Nov-2015
Health and Safety Consultancy
Yasin was really helpful and provided me with all the advice and information I requested; excellent service

Only problem I had was that I wasn't able to register and accept the quote through the online process. Not too sure if it was due to fire wall protection or the system. the problem occurred when trying to draw down the quote information after I had entered all my personal information.
Thank you for your feedback.

Our tech guys have had a look at what went wrong online and it seems our website was a little too quick to pull the plug. Sorry about that, I hope it didn't cause you too many problems. We're working on a fix to make sure it doesn't happen again.

I'm glad Yasin could help sort things out in the end. Thanks for popping in and saying hello – it was good to meet you.

Feel free to let us know if you need anything else.

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
18-Nov-2015
Business Consultancy
I thought the overall service was excellent the only comment I have is that I was initially given a higher quote and only when I queried the premium I was offered another insurer at a lower premium.
Hello. Thanks for letting us know how things went.

Sorry for any pricing confusion. In simple terms, what you do determines how much you pay: higher risk = higher premium; lower risk = lower premium. It also determines which of our insurers quotes.

In your case, the first quote we did was specifically to cover accountancy work. As you and Mark talked more about what you do, however, it became clear you actually needed cover for business consultancy work instead. Changing your occupation to reflect that brought in a different insurer and a lower price. It doesn't always work out like that, though, so I guess you're one of the lucky ones!

Hope that helps.

Thanks again and if you have any more questions, please feel free to drop me a line.

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
16-Nov-2015
PPI Complaint Handling
I am very happy with my purchase
15-Nov-2015
Life Coaching
able to answer all queries with confidence
15-Nov-2015
Proofreading and Editing
The service seems to be great. It depends on the results of Ibever need to make a claim.
13-Nov-2015
Health and Safety Consultancy
very helpful and efficient
13-Nov-2015
Online Retailer
Makes a change to ring up a company and you are not dealing with someone who is working from a script and a business that is customer focused and not acting like they are doing you a favour.
12-Nov-2015
Complaints Handler
The lady who dealt with me, Kerriann I think, was really helpful, polite and professional
09-Nov-2015
Videographer
Everything I wanted in one policy
08-Nov-2015
Management Consultancy
Simple, quick and easy to use.
05-Nov-2015
Complaints Handler
Very helpful, quick service.
05-Nov-2015
Procurement Consultancy
clarified over the phone but questions on website can be un clear
Yes, thanks for letting us know.

The insurer sets the questions, so we're tied a little bit by what they want us to ask and how they want us to ask it. But we're looking at the question that caused a problem for you and we're going to reword it. Hopefully that'll mean less confusion in the future.

Thanks again for your feedback. Do please let us know if there's anything else you'd like us to explain.

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
03-Nov-2015
Accountancy (Chartered or Certified)
Very helpful and patient.
03-Nov-2015
Architect
helpful and knowledgable
03-Nov-2015
Accountant - non ICA
Quick, easy to get hold of and got me what I wanted at a fair price
02-Nov-2015
Virtual Assistant
Regular chasing when I was not quite ready to proceed, but easy to ignore the emails!
02-Nov-2015
Virtual Assistant
Great service! Would not hesitate to recommend to anyone in the future.
02-Nov-2015
Accountancy (ICAEW)
Communication by e mail and telephone was clear, concise and prompt.
02-Nov-2015
Bookkeeping and Accountancy
Received astonishing service from Jane!!! Spectacularly seamless service; she made taking a policy a breeze while paying attention to every key detail. I look forward to being served by her again shortly. "Professional insurance with a personal touch" : You really live up to your promise! Not just that, but to your customer reviews: 99% customer satisfaction! Keep up your awesome work!
Well, Jane will be chuffed!

We aim to please, of course, but it's always nice to hear when things do actually go right. Thanks so much for your feedback – I think we might just print it out and stick it on the wall :)

Feel free to drop us a line whenever you need anything else.

Thanks again.

All the best,

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
01-Nov-2015
Consulting Engineering
Very helpful
31-Oct-2015
Web Design & Development, Consultancy
Very quick service
30-Oct-2015
Online Retailer
I've been looking for a policy for my small online retail business for a few years. When I found policybee they were exactly what I needed. Small tailored policy, easy to apply for & at a good price. Very happy!
29-Oct-2015
Quality Auditing and Consultancy
Needed PII at short notice and PolicyBee came up trumps.
27-Oct-2015
Management consultants, recruitment and training
Great service really responsive and listened to what I wanted. I had had a poor experience with FInch and had moved at short notice to policy bee
26-Oct-2015
Architecture
I thought the lady who handled my inquiry dealt with it promptly. When she had a query she referred this to colleagues and came back in a timely fashion. She clearly understood the nature of the query and what she could and could not answer herself.
25-Oct-2015
Exhibition Organisation
Clear navigation on website and quick transaction, would recommend to others.
22-Oct-2015
Business Travel Agent
I believed this service you are providing to customers its really very good and i find all the steps its easy to follow.I am very pleased with that.
22-Oct-2015
Human Resources Consultancy
The whole process for me getting the insurance I need took minutes which was great. I don't think the final cost though was any cheaper than I was being quoted via the telephone with brokers. My choosing PolicyBee just came down to convenience.
22-Oct-2015
Recruitment Consultancy
It was so easy to make choice of the three Insurances I was looking for I did not even use comparethemarket.com as I did before where was given a lot of questions eventual I was asked to call but this one it was already made it was just mater of making a choice
21-Oct-2015
Copywriting
Can't fault the service so far – very easy to find an purchase policy.
17-Oct-2015
Education Consultancy
I was very pleased to be contacted personally after the first negative response to my email asking for a renewal of the policy. Things were explained to me and the policy renewed with the minimum of fuss and maximum of expedition.

Very satisfied.....so far!
Thank you for your feedback.

Glad to see your policy was sorted out in the end. Sorry for any crossed wires initially ...

Thanks again, and please drop me a line if there's anything else you need.

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
17-Oct-2015
IT Consultancy and IT Project Management
Web site worked well
15-Oct-2015
Business Consultancy / Project Management
Ease of website ease of selection
14-Oct-2015
Photographer
Great service, quick and easy
11-Oct-2015
Life Coaching
I found all the staff I spoke to friendly and upbeat. The prices they found for me were among the lowest and I opted to go for these guys based on their friendliness, who would've thought it makes such a difference, but after some of the other companies I spoke too...!
I'm so pleased you're pleased!

We take the view that there's no point doing something if you don't enjoy doing it. And if we can make the dull a little brighter, well, I think everyone's a winner.

Thanks for letting us know how things have gone so far. Feel free to drop us a line if you need anything else.

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
10-Oct-2015
Business Consultancy / Project Management
Very easy website to take out a new policy, no phone calls required to get the level of cover we required unlike most other online companies.

All completed and policy up and running in a matter of minutes.
Buy online in minutes. Less admin, more business!
yay banner image
  • No admin charges
    For anything, ever
  • Buy online in minutes
    No forms, no fuss
  • Speedy service
    Less admin, more business
  • Interest-free Direct Debit
    Your budget, your way
Feefo Feedback

Great service

Over four years of it. Proven.

Kerri-Ann Hockley - Head of Customer Service %>

I'm Kerri-Ann,
Head of Customer Service

There's no call centre - just us humans. And we're easy to reach.

You can call me on 0345 222 5364,
or click 'Call me back'.

Something wrong with this page?
Please tell us what.

Send
If there's anything else you'd like to tell us, please contact us.