Your clients don’t expect ‘average’
We have something in common then, because neither do ours.
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but up until then all quite smooth
would still recommend them to an other
I'm sorry we didn't let you know what was happening with your policy, and your documents, sooner. We had to wait for the insurer to fix a typo on your schedule before we could confirm everything.
I'm glad to see Sarah has sent confirmation you're insured, along with your documents, over to you now.
Hopefully that's all OK, but do please let us know if you need anything else.
would recommend policybee
I've passed your kind words on to Jane and, despite a little blushing, she's pleased you're pleased.
Thanks again, and do let us know if there's anything else you need.
An insurance that fits your needs.
Have already recommended to a colleague.
The fine print, with a legal version of 'double negatives' is difficult to decode in two places.
......I have a lingering doubt that, as someone simply working for myself, and not registered as ' a sole trader' or as indeed anything, there is some 'exemption to cover' clause which I have yet to discover.
Policy wordings and small print are, unfortunately, something of a necessary evil. We do our best to decode and explain as much as we can, but the wordings are the insurer's and we can't change them. We know they can be hard to get to grips with, and we know that's not very helpful. If you let me know which two things you had problems with, I'll make sure you get a full explanation of both.
Please rest assured your cover in no way depends on your company status. There's no 'exemption to cover' clause just because you're a sole trader, registered or otherwise. The insurer is covering what your business does for paying clients. Whether you're a limited company, a partnership, or on your own has no bearing on a claim.
As always, if you're not sure of something, your best option is to call us. We'll happily go through anything you don't understand – word by word if needs be. We want you to be absolutely comfortable with your insurance and 100% confident it provides the cover you need.
I hope that's OK. Do please get in touch if there's anything you need.
My concerns were addressed and assuaged promptly, pleasantly and professionally.
And also if help was required the online chat forum was useful.
I'm sorry you didn't get the advice you needed. My colleague Nick has sent you an email – let him know what you need and he'll help in any way he can.
Sorry if the glitch caused you problems. Glad to hear everything else went well though.
Let us know if you need anything else.
On a positive note I need the insurance as a matter of urgency and Policybee was the only company that could provide myself with professional indemnity insurance on a Saturday (it would have been excellent t if I received the email after purchasing the insurance.
I'm sorry you didn't get an email when you should've – looks like a technical glitch held it up.
You should now have an email with all your policy docs and certificates on it. Hope that's OK.
Thanks again and do let us know if you need anything else.
1. Cheapest than any other insurance company such as AXA and Aviva.
2. Plain and friendly language for customers to understand.
3. No hidden costs.
4. Straight forward customer service. I spoke to Jane twice about some doubts I have before committing so everything was straight to the point without complications.
5. I had my policies and T&Cs within minutes after I paid (It comes with a "change your mind" protection time framework just in case it you actually decide the insurance is not right for your business.
I am very happy about making the right choice for my business and my colleagues.