Your clients don’t expect ‘average’
We have something in common then, because neither do ours.
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Would have given excellent but website acceptance for policy didn't work and I had to contact them directly (which was resolved speedy)
A small technical hitch this end meant things didn't go quite according to plan. Thanks for sticking with us though, and thanks also for the feedback.
If there's anything else we can do for you, please drop us a line.
You're right – the acceptance form 'checklist' does ask for a signed proposal form. However, we don't need this if you've already returned one (which you had). There are words to this effect on the form but they're quite small and, by the looks of it, easily missed.
We'll make these bigger.
Hope that's OK and thank you again.
No full marks yet as I've only signed up with them.
The service to obtain a insurance is super efficient, but for the rest...
but up until then all quite smooth
would still recommend them to an other
I'm sorry we didn't let you know what was happening with your policy, and your documents, sooner. We had to wait for the insurer to fix a typo on your schedule before we could confirm everything.
I'm glad to see Sarah has sent confirmation you're insured, along with your documents, over to you now.
Hopefully that's all OK, but do please let us know if you need anything else.
would recommend policybee
I've passed your kind words on to Jane and, despite a little blushing, she's pleased you're pleased.
Thanks again, and do let us know if there's anything else you need.
An insurance that fits your needs.
Have already recommended to a colleague.
The fine print, with a legal version of 'double negatives' is difficult to decode in two places.
......I have a lingering doubt that, as someone simply working for myself, and not registered as ' a sole trader' or as indeed anything, there is some 'exemption to cover' clause which I have yet to discover.
Policy wordings and small print are, unfortunately, something of a necessary evil. We do our best to decode and explain as much as we can, but the wordings are the insurer's and we can't change them. We know they can be hard to get to grips with, and we know that's not very helpful. If you let me know which two things you had problems with, I'll make sure you get a full explanation of both.
Please rest assured your cover in no way depends on your company status. There's no 'exemption to cover' clause just because you're a sole trader, registered or otherwise. The insurer is covering what your business does for paying clients. Whether you're a limited company, a partnership, or on your own has no bearing on a claim.
As always, if you're not sure of something, your best option is to call us. We'll happily go through anything you don't understand – word by word if needs be. We want you to be absolutely comfortable with your insurance and 100% confident it provides the cover you need.
I hope that's OK. Do please get in touch if there's anything you need.
My concerns were addressed and assuaged promptly, pleasantly and professionally.