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Professional insurance
with a personal touch
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0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly

What our customers say

Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
19 April 2021
Virtual Assistant
Knowledgeable staff for VA insurances and lovely telephone manner overall. The no cost monthly option is also a great help for new business.
19 April 2021
Recruitment Agency
When I called after going through a quote online Catherine was quite simply superb. Due to Catherine's professionalism, patient and positive approach I was thoroughly impressed with PolicyBee. I also received my documents quickly.
Thanks Catherine!
18 April 2021
Aesthetics
Quick and efficient, Zoe is fab. Was quick to change over from a different provider also.
17 April 2021
Complementary therapy
I spoke with Catherine who was very helpful, patient and understanding from the very start. She was warm but professional and explained everything clearly. It was no problem to repeat things for me if I’d not quite understood.
16 April 2021
Will Writing
A friendly, pleasant and efficient experience.
16 April 2021
Architectural Design
Great, very informative and easy to speak with.
16 April 2021
Charity/not-for-profit organisation
The lady who dealt with my quote was extremely helpful, documentation for my policy arrived really quickly.
14 April 2021
Aesthetics
Great the girls I spoke to were very help full
13 April 2021
Beauty Salon
Clear and helpful
9 April 2021
Photographer
Price was extremely competitive. Very simple to set up, easy to follow website and after I had bought my insurance They have kept in touch to let me know everything is covered etc.
9 April 2021
Charity/not-for-profit organisation
Did what it said on the tin, easy to use and good price
8 April 2021
Virtual Assistant
It was super quick and easy to get cover in place and Catherine was very helpful when I had a query around a bit of the policy and what to tick on the questionnaire, we talked it through and she clarified and helped me get sorted quickly
8 April 2021
Building Surveying (RICS)
Very easy to set up and arrange and received a competitive quotation.
7 April 2021
Architect
I would certainly recommend them to a friend
6 April 2021
Architecture
Very quick and efficient
4 April 2021
Charity/not-for-profit organisation
Yes I would recommend to buy from them
Simple and easy website to use
Very informative
Exactly what I need
Good price quoted
3 April 2021
Online Retailer
Catherine Roberts is a real credit to your business. Lovely manner on the telephone. She listened to my policy needs and talked me through each stage in detail. I feel confident with my policy and would definitely recommend PolicyBee to others. Thanks Catherine !
2 April 2021
Health and Safety Consultancy Services
Efficient and easy process. Customer server was excellent. Would definitely recommend
2 April 2021
Virtual Assistant & Book-keeping
Yasin was great when I called to query the quote I received. He talked me through each option in the policy so I could work out just what was needed for my business. I appreciated his patient, friendly and helpful manner when he dealt with the call.
2 April 2021
Recruitment Agency
Catherine is very knowledgeable and focuses on minute details. Overall I would rate higher than 5 star because each minute she spent with me was worthwhile explaining the features ( inclusions and exclusions ) . Keep it up Cheers
1 April 2021
Beauty therapy
Amazing service lovely staff
1 April 2021
Online Retailer
Highly recommended
1 April 2021
Charity/not-for-profit organisation
Although could have done on line - new kind of insurance and Sian was clear snd explained all our questions simply .
31 March 2021
Immigration consultant (OISC - Levels 1 and 2)
Dealt with Yasin, who was great at explaining the process; provided an excellent quote and assisted to a high level!
30 March 2021
Online Retailer
A very smooth ride throughout the whole process. Consise and very helpful staff.
29 March 2021
Masseur
Simple and straight forward to set up
28 March 2021
Education Consultancy
Swift and efficient service.
28 March 2021
Charity/not-for-profit organisation
The service received was excellent. Fast reliable and friendly.
28 March 2021
Complementary therapy
You are able to speak to an actual person rather than doing everything online yourself. The phone was answered quickly. The handler was very friendly, polite and efficient. The policy was set up immediately with no hassle. I would definitely recommend them.
26 March 2021
Digital Design & Videography
Efficient and clear throughout the process. Even contacted me to suggest savings for combining multiple policies. Nina Lydford has been particularly helpful.
Great service and will definitely be coming straight back for further insurance.
26 March 2021
Outsourcing Consultancy
Good service
25 March 2021
Complementary therapy
Excellent service, very helpful and I definitely will recommend them to everyone who need to insure their business.
24 March 2021
Marketing and Business Consultancy
Great customer service and easy to get hold of someone to talk through specific requirements (I spoke to a number of insurers to get quotes and PolicyBee were efficient, friendly and responsive). Prices competitive too.
22 March 2021
Beauty therapy
ease of use great comunication i was up and running in a jiffy
22 March 2021
Private Investigating
Good clear website that was easy to use. I also spoke to a member of staff who was very helpful and answered my query effectively. The price was also competitive.
21 March 2021
Plastering/Dry Lining Contractor
Promt response.
21 March 2021
Wedding Photography
Swift and easy
21 March 2021
Administration and Secretarial Services
PolicyBee are great on all front, easy application process, instant documentation, direct debit payment schedule arrived by post within 2 days, good premium prices with flexibility of cover. Also clear easy to understand information good plain english or easy to navigate website. Have used for several years and price has remain unchanged year on year. telephone assistance also excellent. can't recommend highly enough.
21 March 2021
Online Retailer
Amazing service! Was able to get coverage easy without back and forth with customer service! Alway trust PolicyBee!
20 March 2021
Architectural Technician
From the very call to the last Yasin Akdemir was extremely helpful. He guided me through the process and got me the best deal. He was prompt with call backs and emails. I would definitely recommend PolicyBee on this basis
20 March 2021
Online Retailer
Easy to use and yes I would recommend and use them again
19 March 2021
Charity/not-for-profit organisation
Very business like and efficient
19 March 2021
Charity/not-for-profit organisation
Prompt and efficient. Understood our needs and provided a good and cost-effective policy proposal.
18 March 2021
Charity/not-for-profit organisation
Very good service
16 March 2021
Online Retailer
Excellent. Nice and Easy Set Up.
16 March 2021
Charity/not-for-profit organisation
Great customer service, timely replies and very efficient. Thanks Chris
14 March 2021
Charity/not-for-profit organisation
Very good .
14 March 2021
Coaching, training and education
Quick, easy and very good value.
14 March 2021
Virtual Assistant
The process was simple and fast. Easy to understand what was in the policy a d if I wanted to add extra cover.
13 March 2021
Garden/landscape Design
Excellent customer service. Prompt, knowledgeable and competitive. I would recommend.
12 March 2021
Recruitment Agency
Very helpful and great service.
11 March 2021
Tutoring Services
Quick and easy service with everything easy to understand
11 March 2021
Charity/not-for-profit organisation
Braw service
9 March 2021
Fundraising Consultancy
The sign up process for professional indemnity insurance is very straightforward. All my documentation is saved online for when I need it.
8 March 2021
Business Coaching / Consulting
Simple, step by step process, easy to adjust to suit individual needs.
7 March 2021
Management Consultancy
The response to my questions was quick and efficient, and I was therefore able to make an immediate decision based on the information given, thus saving myself £400 for the same cover.
6 March 2021
Charity/not-for-profit organisation
Fast, helpful service from Sian and easy to contact which gave me a high degree of confidence in the suggested policy.
6 March 2021
Online Retailer
Great service. Quick and easy to set up. Would recommend
5 March 2021
Virtual Assistant
So easy and reasonable- was almost enjoyable experience 😆
4 March 2021
Urban design
Well done for offering such a smooth customer experience to buy the insurance for my design studio. Probably the best service and product on the market at the moment :-)
4 March 2021
Online Retailer
Easy to read policies online before you purchase. I had a query and was able to talk to a person on the phone promptly.
4 March 2021
Architectural Design
Very helpful service and responsive team to any queries I had. First time using so I can't comment on how they deal with claims etc. but so far so good.
4 March 2021
Accountancy (Chartered or Certified)
Excellent customer service
2 March 2021
Virtual Assistant
It was so easy to set up
1 March 2021
NVQ Assessment
It was so easy, the agent was knowledgeable, polite and very helpful. Great price too!
1 March 2021
Online Retailer
The letter I received was impersonal and, quite frankly, offensive. I do not appreciate being addressed as men and think this says a lot about the company. I will be cancelling my policy.
Hello. Thank you for letting us know about the letter. I've had a look at your file and it's come from Hiscox (your insurer), not us. Unfortunately, Hiscox's internal system generates and sends their letters so we can't control what they say. I'm sorry to hear you're upset by how you've been addressed, however, and I've fed this back to Hiscox directly.Just so you know, we use email wherever possible and we'll always use your name when we do.I hope that helps. Do please drop me a line if you have any further questions or concerns.Best,Kerri-Ann HockleyHead of Customer Service0345 222 5364
25 February 2021
Counselling
Easy and straight forward purchase of the insurance.
24 February 2021
Business Training
Super easy to use platform, found the right insurance for me in seconds! Easy to access documents afterwards. All in all a very positive experience.
23 February 2021
Surveying (RICS)
Prompt and efficient
22 February 2021
Virtual Assistant
Very quick and painless process. The documents arrived pretty much immediately. I would happily recommend PolicyBee to other people.
22 February 2021
Kitchen planners
The attention and speed together with the afforts that Catherine made for me were all excellent and efficient
21 February 2021
Illustrator
Efficient, friendly and helpful,
20 February 2021
Architectural Design
Great service, very easy, quick and helpful to purchase insurance! Would recommend!
19 February 2021
Charity/not-for-profit organisation
very quick and easy website to use, and very quick to respond to queries about setting up policy etc.
19 February 2021
Architect
Very easy to use, provided exactly what I required.
19 February 2021
Staffing agencies
Very impressed with the service, super quick, advisor was lovely and made process so simple, if only all insurance was this efficient, plus best price I’d been quoted by a mile!
18 February 2021
Legal Services
Very good guidance and service on the insurance cover that we required.
17 February 2021
Business and management consultancy
Was quick and simple to get the required cover, one query was dealt with very quickly and resolved in order that cover could be in place straight away.
17 February 2021
Recruitment Agency
I was dealt with fairly, the person who dealt with me was polite and jovial at the same time professional.
17 February 2021
Training
The service was very quick at a good price allowing me to register with an employer that same day.
16 February 2021
Data Processing and Database Management
Responsive and speedy in finding us our D&O and Entity corporate insurance that fit our complex brief. Always came back when they promised too. Price was very competitive too!
16 February 2021
Training
Very easy to navigate
15 February 2021
Management Consultancy
Very efficient and easy to get a tailored quote online; policy documents arrive immediately.
14 February 2021
Employment Agency
Excellent understanding of insurance coverage needs as a Franchise owner - excellent price to cover all necessary bases
14 February 2021
Travel Agency
Very impressed with the time and care taken to explain everything. Very professional service. Would definitely recommend.
12 February 2021
Charity/not-for-profit organisation
very polite and very reasonable pricing
11 February 2021
Online Retailer
advisors very helpful, friendly and the insurance offered exactly what I needed. Also very quick at answering the phone
11 February 2021
Estate Agency and Property Management
Great service, I am really happy with how quick it was handled and I appreciate the teams time and efforts. Thank you so much once again!
I will recommend Zoe to everyone who requires any kind of Insurance.
KIND REGARDS
HR NOIR PROPERTY GROUP
11 February 2021
Charity/not-for-profit organisation
Easy to use. Quick to set up.
11 February 2021
Architect
Grear service
9 February 2021
Market Research
Super helpful with any/all queries and changes I needed to make in order to set up our insurance asap.
8 February 2021
Public Relations Consultancy
Catherine was simply excellent so polite, helpful and kind.
7 February 2021
Coaching and mentoring
Excellent. Very quick, immediate cover, uncomplicated, user friendly and I discovered that not only do I get £20 when I recommend someone but also the person I recommend. Other insurance brokers wanted a lot of information and forms etc to be completed and they lost out. What more can I say?
6 February 2021
Charity/not-for-profit organisation
Responsive, accommodating and friendly. Happy so far. Nice bonus of online training sessions for free, e.g. Child Protection, Listening Skills, Moving and handling, etc.
5 February 2021
Charity/not-for-profit organisation
Excellent service
5 February 2021
Freelance Office Support and Virtual Assistant
Excellent service, thank you!
4 February 2021
Charity/not-for-profit organisation
Excellent service for our Walking Group insurance cover. As a small group we have limited funds and found the cost very arrordable.
4 February 2021
Virtual Assistant
Upon setting up my insurance, I found the process very easy throughout.
4 February 2021
Online Retailer
So easy to get things set up
2 February 2021
Virtual Assistant
Quick and easy .

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Account Executive
Sian Adams
Account Executive
Zoe Langford
Account Executive