Your clients don’t expect ‘average’
We have something in common then, because neither do ours.
These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.
We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.
People like me
Show all
Marketing agency
Well designed for small businesses - each type of cover was explained and you could see prices for different levels of cover straightaway. Plus you can buy online without having to wait for a salesperson to call you back.
Business Consultancy
Quick easy good value for money
Photographer
Great service. The team even called me back to follow up on a question I had asked during our call the previous day. Lovely team
Charity
Excellent communication and advice. We now have a policy for our Good Neighbour scheme, at half the cost of the quote for renewal of our previous policy.
Strategy Consultancy
Super helpful explains the options
Beauty therapy
Excellent so far
Virtual Assistant
Fantastic price and excellent service
Management Consultancy
Very easy online application process and quick to receive the necessary information and documentation.
IT Contracting
Very Happy with the service and a very reasonable price for it, could not have asked for a better and fair quote. Thank you.
Early Years Inspector
Clear concise easy to use
Accountancy (Chartered or Certified)
Very straightforward and quick application process. Best value.
Complementary therapy
yes i would buy again. It's simplicity easy to follow which allows the policy to sell itself. It shows confidence in your product.
Software Development
Very easy and quick to setup.
Virtual Assistant
The information is all there on the website! I didn't have any questions to ask. The process was very easy and efficient. Highly recommend.
Proofreading and Editing
Process taking out policy was very smooth.
IT Contracting
Straightforward process and Hidden cost
Charity
i'm a new customer not time for full comments, but so far customer service very good.
Administration
Helpful staff, Easy to get through on the phone. Good customer service so far
Charity
Online purchasing easy with explanations. Able to adapt policy easily
Charity
Excellent service. The policy documents are well explained and clear.
Business Consultancy
Simple online process, easy to save quotes. Explanations for insurance jargon very useful.
Project Management
I've easy to use, professional service provider.
Proofreading and Editing
Clear layout of what the policy covers, helpful person when I called to confirm coverage. Compares very well with other offerings in the field.
Design Agency
Very quick and efficient
Chartered Engineer
Understood my needs. Fast and competetive. Remarkable on phone service. Not the cheapest but those I dealt with (Sarah) gave utmost confidence that cost was not the only consideration
Hairdressing & beauty therapy
great
Online Retailer
Ok
Charity
Friendly and affective
IT Consultancy and Contracting
Simple process, very succinct terms and conditions
Recruitment Agency
Easy to understand processing forms.
Data Processing
Very easy to use web site which made the process very quick
Photography
Zoe was very polite and efficient. Used plain language and the process was very simple.
Videographer
Easy to use and navigate, Quick and simple.
Studio Photography
It was a very simple application process, which was much appreciated as our insurance needs were very basic and it's nice to find somewhere that does not require chapter and verse.
Project Management
Clear , understandable
Photography
Very easy to set up a quote and to access all my documents, good value for money
Human Resources Consultancy
Online experience very good. Quote was not the best we found but the ability to arrange specific start dates (retrospective start date) online clinched the deal. Plus the insurance is from Hiscox and was cheaper than from the Hiscox direct website!
Media & Creative Consultancy
really easy to understand, good price. made easy for new businesses.
Web marketing
It was Very easy what i was looking for in simple and easy step i got it
Quality Management Consultancy
Quick, simple and extremely competitively priced - no complaints here.
Copywriting and Editing
Excellent service. The process is simple, straight forward and essentially, quick - just what you need when you want cover on a hurry!
Charity
Quick, courteous and clear quote. Good price and purchased the policy with ease.
Charity
quick & simple process
Business Consultant
Web site was simple to navigate.
Inventory Clerk
The services was to a very high stand. The staff were knowledgeable and answered all my questions etc. clearly. I would definitely recommend their service.
Architectural Design
Efficient
Business Consultancy
It was so easy and quick to get my insurance done. Thank you.
Photographer
Everything was made clear via a telephone conversation and the insurance was activated almost instantly. The most helpful conversation I have ever had regarding insurance.
Web Hosting and Web Design/Development
It was so easy to adjust the cover on their website to the levels I wanted, adding in the bits I needed and seeing how it effected the monthly price. Very simple and Very easy to use...
Photography
Very easy website to use and purchase insurance from.
IT Consultancy
Easy to tailor the insurance you want. Clearly laid out site.
Education Consultancy and Tutoring
Quick, efficient & reasonably priced for my small business.
Accountancy (Chartered or Certified)
Lisa Parr was really efficient & helpful
Software Consultancy
It took them a long time in my view to quote and vlose.
Photographer
Excellent service. Easy to use website and very clear with what you get.
Charity
A great company offering fantastic value for money. Quick response to queries, easy to use website. I wouldn't hesitate to recommend to a friend. Well done PolicyBee.
Charity
PolicyBee were as good as their word and provided the cover we required with speed.
PR Consultancy
Clear information, easy to buy and a great price
Ofsted Inspection
Easy to navigate, speedy to resolve.
Proofreading
The website was very easy to understand and use.
Structural Engineering Consultancy
Helpful and with good rate for PI cover with big names in the businese
Software Development Consultancy
Easy to buy and craft to personal an business specific needs. I needed support while buying and support on the phone deliver great service.
Business Consultancy
Very quick and easy to determine a suitable insurance policy. The prices appear competitive.
Training Consultancy
A very good compony ,just a phone call ,and done ,
I'd recommend this compony .
I'd recommend this compony .
Proofreading
The person I spoke to on the phone was helpful and reassuring.
Charity
They did there utmost to look into the type of insurance required. Very knowledgable about the products they supplied. Felt like personal service.
Project Management
Easy to use, straightforward website and a great cost. Particularly liked the combined PDF.
Education Consultancy and Tutoring
Very straightforward.
Architect
Really helpful, friendly service. Knowledgeable staff who actually call you back when they say they will. You also get a direct line number to your agent meaning you are dealing with just one person. No complaints whatsoever.
Photographer
Easy to put in place and select level of cover.
Business Analyst
Very easy and affordable.
Photographer
Answered any questions I had.
Online Retailer
very satisfied with this easy to access insurance service provided by Policy Bee. Congratulations guy on a fast and hassle free service.
Marketing agency
Very straightforward explanations of which insurances are for what, and a painless, efficient means to purchase. Great value too.
Virtual Assistant & Book-keeping
I would certainly recommend Policy Bee to anyone. They were so helpful and talked me through all the options available to me. They even phoned me back when they said they would with answers to my questions. Excellent service!
Design Agency
Easy to use and great service! Thanks you!
Newborn, Children & Family Photography
Enough info given - helpful & polite. Things were explained when I said I didn't understand or that I wanted more info
Charity
Friendly and helpful staff, gave me all the information I needed in a clear and concise manner. No long wait to get through on the phone. Product fits my needs exactly at a price cheaper than I have been able to obtain elsewhere thus saving our charity some money!
Education Consultancy and Tutoring
Friendly helpful and swift service
Charity
Lisa dealt with the request throughout the process. She telephoned updates as well as emails. Excellent customer service - which had a big influence with the committee when choosing which Insurer to deal with. ie it was not just down to cheapest - but PolicyBee was, in fact, the cheapest quote. I am left with the feeling we are in good hands.
Photography
Easy and simple quote system, no need to enter reams of info just to get an idea. Good online chat option.
Web Design, Development and SEO
The customer service was exceptional. It was easy to understand the information provided. The service provider was supportive and knowledgeable.
Business Consultancy
I neededinstant cover I was abroad and set up all my Cover up in the early hours of the morning and I was ready to start business at 9 o'clock I made service you ask questions and add-ons which are very important and the document and the PDFs percent immediately and a hard copy to my home address in the UK fantastic awesome customer experience
Garden Design (no manual work)
Great service, would highly recommend!! Really helpful and approachable staff!
Life Coaching
I called up for a quote yesterday. I didn't have loads of time - Sarah Adams made it really easy for me. No sress or hassle. I went ahead with quote then and there. I had an email within 5 mins with my policy attached. I'm impressed...
Bookkeeping
Easy website to use and competitive prices
Chartered Surveyor
Helpful and clear advice
Quality Auditing and Consultancy
Pleasant, friendly,helpful staff but not pushy.
Business Management and Administrative Services
Luckily, I haven't claimed on my policy yet. So I cannot comment on that. However, the process of getting proposals to taking out the policy has been very smooth. Very helpful.
Estate Agency
It was easy and straight forward
Videographer
Amazing customer service, that has a personal touch. No lengthy menus when you call up either, just go straight through to someone!
Incredibly easy website, and good prices as well.
Would definitely recommend!
Incredibly easy website, and good prices as well.
Would definitely recommend!
Videographer
I found Poicy Bee online having searched for insurance for film makers. Their website is easy to use and explains everything in black and white. The quotation process is easy and quick, all details about the breakdown of the insurance is there for you to read. They also have a live chat available with a member of staff, which I found very helpful for further questions and explanations on insurance details.
Web Hosting and Web Design/Development
Website was easy to use. Got a good price quoted. I checked the actual insurer's website and it was more expensive than PolicyBee quote.
Photographer (Amateur)
Very polite and efficient service.
Training
Great - quick and easy from start to finish. Not pushy to sell at all. Very helpful.
Charity
Absolutely awesome service! Lisa was well spoken, very knowledgeable and extremely helpful. She went at my speed, and answered every question, even if it might have been a silly one! I liked the fact that she gave me her direct line to contact her if I had any concerns, and all in all, it was an extremely pleasant experience, which is an entirely new concept for me when buying insurance!
Hello Jennifer.
Thank you so much for your kind words. I've passed them on to Lisa and she's really pleased you're pleased!
I'm glad you managed to get everything sorted in the end – if you need anything else at any point just drop us (or Lisa) a line.
Thanks again and all the best.
Kerri-Ann Hockley
Head of Customer Service
Thank you so much for your kind words. I've passed them on to Lisa and she's really pleased you're pleased!
I'm glad you managed to get everything sorted in the end – if you need anything else at any point just drop us (or Lisa) a line.
Thanks again and all the best.
Kerri-Ann Hockley
Head of Customer Service
Complementary therapy
Easy to use website and good level of cover
Change management
The service I have received from Policy Bee has been excellent.
Health and Safety
Very good
Management Consultancy
As always, the team is very happy to help and turns things around very quickly!
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