Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 03301 341 056 or email contactus@policybee.co.uk and let us know.

45 Hour(s) ago
Project Management
PolicyBee listened to me describing my business services and tailored my cover exactly to my requirements. They properly understood project management services and specialist areas such as Principal Designer
24-Aug-2015
Compliance Audit Consultancy
Great service,very prompt and efficient
17-Aug-2015
Private Investigating
Fantastic service with signing up.
16-Aug-2015
Project Management
Do seem a bit slow on responding to emails, but good support on the telephone
You're right, it took us longer than it should to acknowledge your email. I'm really sorry about that.

Thank you for buying with us, and if you need anything else, let me know.

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
16-Aug-2015
Accountancy (Chartered or Certified)
fast efficient service and placed with a top insurer for a good price.
16-Aug-2015
IT Support
Fantastic service really quick understood what I needed and sorted out in minutes well done best service
15-Aug-2015
Procurement Consultancy
Exellent service, went out of their way to make sure I had the correct cover at the right price
14-Aug-2015
Immigration consultant (OISC - Level 1)
So far, we are satisfied their service and efficiency
13-Aug-2015
Photographer
As I have never used them before it is a little too early to comment further, but I'm sure they will prove an asset to me. Their prompt and efficient quoting system and speed of document issue was very helpful. Overall a very good service
13-Aug-2015
Web Design, UX Design, Graphics Design
The website is very easy to use and straightforward.
12-Aug-2015
Tutoring Services
I found the service extremely helpful in obtaining the correct product for my needs: a very competitive price and the policy was emailed to me rapidly on the same day. The phone was answered straight away (no apologetic answerphone message) and Laura was a pleasure to talk to and gave great advice. Thank you PolicyBee.
12-Aug-2015
Business Analyst
Had a question which was answered immediately by an online support person. Took out my policy and instantly received all the documentation I needed including certificate of insurance. So far so good.
11-Aug-2015
Compliance Consultancy
The service was quick and the price better than another competitor. The operators were also helpful and friendly. Definitely will be recommending to my friends. :-)
10-Aug-2015
Software Development
I dealt with Lisa Carr. She was extremely helpful and efficient, kept in contact with, answered all my questions and explained things clearly. I was impressed with the quality of the service.
09-Aug-2015
Town Planning Consultancy
Really easy / user friendly online system.

Straightforward and clear.

Thanks!!
06-Aug-2015
Researchers
very easy to navigate the site, as usual occupations are a problem on most sites but researchers cover us being family researchers. Overall a good experience.
05-Aug-2015
Management Consultancy
Laura helped me to arrange the insurance that I needed, working with the insurer to accommodate specific client wording requests and limits relating to overseas jurisdictions.
The pricing was competitive.
She took the load which allowed me to get on with looking after my client.
Great support, thank you
03-Aug-2015
Travel Agency
Great service and reasonably priced
02-Aug-2015
Project Management
Really easy to use and the best site I found to use
Keep the site the same please

Good work
02-Aug-2015
Recruitment Consultancy
Quick and easy, thabks
02-Aug-2015
Photographer and Videographer
Online system was great, and my telephone query very quickly resolved. No problems at all.
31-Jul-2015
Estate Agency
I have been given best quotation by Policy Bee!
I am very Happy
30-Jul-2015
Virtual Assistant
easy to use website, products tailored to suit my business, informative and helpful so that i was able to ensure i had the right level of cover in place. would recommend!
30-Jul-2015
Teaching
The service I was given by the ladies, Lisa and the others was Excellent.
30-Jul-2015
Music Teaching
Really really helpful phone call answered all my questions, made it all clear and I was able to get my policy sorted over the phone quickly and easily. Highly recommended.
27-Jul-2015
Project Consultancy
I needed a swift response and a cost effective policy. I got both of those. Very impressive. Regards, Vic Morris
26-Jul-2015
IT Contracting
Very easy website to use
25-Jul-2015
Project Management
Process was quick , easy and straightforward. Was able to download all my documents there and then.
25-Jul-2015
Care management provider
I am impressed with how quickly PolicyBee was able to secure a good quote for me. I have waited in the past for over two weeks, PB only took two or three days to secure a competitive quote. It was also important to be able to pay monthly rather than for the full year and free of charge. I was also kept fully informed via email by very helpful staff.
25-Jul-2015
Marketing Consultancy
i am satisfied with service.
23-Jul-2015
Estate/Lettings Agency
So far so good
23-Jul-2015
Virtual Assistant & Book-keeping
Easy to use, quick and clear
17-Jul-2015
Photography
Quick and easy transaction. Could find no fault.
17-Jul-2015
Bookkeeping and Accounts
Quick and easy to use website
16-Jul-2015
Quality Control Consultancy
Very efficient and friendly.
13-Jul-2015
IT Consultancy
Quick and personal response. Understood what I needed and was able to tailor product accordingly.
11-Jul-2015
Videographer
The staff seem well trained and are quick to provide information.
11-Jul-2015
Training Consultancy
Yasin was very helpful. The website is superb. What sold me was your dedication to keeping things simple and clear, and also the fact that your website features people who seem friendly and approachable. This is important to me, as I am weary of dealing with faceless corporations. Keep it up!
10-Jul-2015
Chartered Engineer
I was extremely please with the service. Your representative Lisa Carr obtained a competitive quote for me and then before I agreed to the terms she got me an even cheaper quote. So I was very impressed with the service.
10-Jul-2015
Recruitment Consultancy
Friendly service, not pushy
09-Jul-2015
Accountancy (Not Chartered or Certified)
I am very happy with the policy. It was quick and very informative.
08-Jul-2015
Materials controller
The service from Policy Bee was excellent. My contact was very helpful and polite at all times and very professional. The only negative coment I would give was that the Insurance company which they found for me was rather slow in issuing the policy when it was bought on an Urgent basis.
06-Jul-2015
Architecture
Exceptionally clear process, easy to complete application form and reasonably priced cover.
05-Jul-2015
Fraud Investigation
PolicyBee pulled out all the stops for me, I was struggling to find specialist business insurance for a very short notice requirement. Even going to the insurers direct proved agonisingly slow. Within 4 hours of contacting PolicyBee I was fully insured at a fantastic price. Thank you all at PolicyBee.
04-Jul-2015
Financial Analyst
Very quick to set up policy
04-Jul-2015
Project Management
professional approach and good contact with real people
04-Jul-2015
Photographer
Easy to use website and you find the cover you want, simple.
03-Jul-2015
Immigration consultant (OISC - Levels 1 and 2)
Quick response
01-Jul-2015
Telecommunications Consultancy
Really helpful - explained in laymans terms, very knowledgeable
29-Jun-2015
Project / Construction management services, Health
Laura was excellent shee took the time and a great deal of effort to find the cover my busness needs. Thank you

Regards

Dave J
28-Jun-2015
Medical writer
Poor communication. Multiple points of contact. Incorrect information provided repeatedly
Thank you for your feedback.

I’m sorry you feel things haven’t gone well. It took time to get your insurance up and running because the insurer had to evaluate the extra information you provided. It’s often the case that more complex underwriting takes longer than expected, and our communication can be limited during that time. We’re aware that can be frustrating but, to some extent, we’re bound by the insurer and its processes.

We’ll look at providing more regular updates in the future.

By way of explanation, you dealt with more than one person because Sarah, your account executive, was on holiday and in training at various times over the month. Although she sent you an email to let you know, we didn’t say that Kerri-Ann, our head of customer service, would pick up your file in her absence. I’m sorry if that was confusing or inconvenient.

I’m pleased to see your policy is in place now. Please do let us know if there’s anything else we can do for you.

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
28-Jun-2015
Accountancy (Chartered or Certified)
Very satisfied from their service
25-Jun-2015
Architectural Design
I found the web site very easy to use and was impressed with how quickly everything was setup - took about half an hour from filling in the details to getting the policy through by email.
24-Jun-2015
Media & Creative Consultancy
Simple effective uncomplicated. Would recommend
24-Jun-2015
IT Contracting
Clear information, easy to use and fast.
19-Jun-2015
Photography
Very competitive rates and helpful staff. Very happy with the service, thank you
19-Jun-2015
Marketing Consultancy
Excellent communication from first contact and throughout. Thrbkady I spoke to wad very helpful and explained everything to me clearly letting me know the steps I needed to take to cover myself in future.
18-Jun-2015
Architecture
Its early days...but this seems to be a very good service!!...and quick!!
17-Jun-2015
Quality Control Consultancy
The process was very easy and when I had a question the phone was quickly answered and the woman was extremely helpful.
17-Jun-2015
Management Consultancy
Very helpful; knew my business and was very realistic. I am impressed!
17-Jun-2015
Accountancy (Chartered or Certified)
Easy to carry out the service, friendly staff on phone, called back when they said they would.
17-Jun-2015
Recruitment Consultancy
Very good service
17-Jun-2015
Management Consultancy
easy website with clearly presented informtaion
16-Jun-2015
Graphic Design
clear and simple
15-Jun-2015
Copywriting
The service offers was swift, incredibly helpful and one I would recommend!
15-Jun-2015
Life Coaching
Very efficient, friendly and polite.
14-Jun-2015
Estate Agency
Great easy service to use . Competive quotes.
12-Jun-2015
Teaching
Very helpful staff. Incredibly patient as I had to interrupt our call several times before finally taking out a policy.
11-Jun-2015
Marketing Consultancy
Helpful, friendly staff and great price for my insurance renewal.
10-Jun-2015
Change Project Manager
Fast, efficient and exactly what I was looking for.
10-Jun-2015
Engineering Consultancy
Quick and efficient service. Very friendly staff and competitive rates.
08-Jun-2015
Architecture
Very helpful & polite customer service team & a refreshing change to speak to someone in England & not in a remote country whom you cant understand!
08-Jun-2015
Bookkeeping and Accountancy
I found the website easy to navigate, the quote good and at a good price.
08-Jun-2015
Fire Safety Consultancy
Very easy and comprehensive. Just what i needed.
07-Jun-2015
Security Consultancy
Set up and arrangement is superb.
I had an issue with one of the points in the cover I required.
Kerri from Policy Bee called me in order to fully understand my needs, then discussed it with the underwriters, before finally amending the Policy wording for me. Proper professional service with a human touch.
I know that set up is only the start and that the true test is when or if there is a potential claim, but if this level of service is any thing to go by, I feel very comfortable that I am in safe hands; very impressed.
Thanks so much for your kind words.

I've passed them on to Kerri-Ann and she's pleased you're pleased.

Fingers crossed for a trouble-free year!

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
07-Jun-2015
Videographer
Easy to use Web site
04-Jun-2015
Counselling
A great buying experience. Mostly because when I telephoned with a query regarding the on-line form, a very helpful lady clarified things for me immediately. Great customer service. Thank you.
03-Jun-2015
Complaints Handler
Found it hard to contact your service out of hours such as 8am or 6pm. Working full time it was hard for me to contact you between 9am and 5pm.
Hello. Sorry to hear you had trouble getting in touch.

The fact we don't have a call centre means we're only in the office to answer calls between 9-5.30, Monday to Friday. If you need us out of hours, please leave a message and we'll call you as soon as we can. Or, if you prefer, use one of our online callback forms and we'll answer your questions by email.

Don't forget our website is always available for quotes. and there's almost every insurance question you can think of answered in our 'School of Risk' https://www.policybee.co.uk/blog/school-of-risk

PLus, you can sign in to your account and change your policy, any time. Just click here https://www.policybee.co.uk/existing-customers/login.aspx

I hope that's OK. Please let us know if there's anything else we can help you with. We promise not to leave you hanging around ...

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
01-Jun-2015
Photographer
Very quick and easy to sort out online.
01-Jun-2015
Business Management Consultancy
Easy to use/complete details - very user friendly
31-May-2015
Change Management
I was really impressed with the service provided - in particular the patience demonstrated when seeking to ensure the proposed policy met the needs of a potential new contract.
28-May-2015
Fire Safety Consultancy
The lady I spoke to was incredibly helpful throughout the process.
28-May-2015
Administration
Very good. Very helpful and informative
24-May-2015
Management Consultancy
Quick response from company when I had a query.
22-May-2015
Estate/Lettings Agency
Easy to get hold of, great customer service and extremely speedy and efficient service.
21-May-2015
project management (construction)
Great Service
20-May-2015
Tax and Accounting Services
Very good service. Very helpful. Communicative.
14-May-2015
IT Consultancy and IT Project Management
Company provided the cheapest quote of a number of companies I had contacted. PolicyBee provided comprehensive information about any changes I made to my quote.

Would have given excellent but website acceptance for policy didn't work and I had to contact them directly (which was resolved speedy)
Yes, sorry about that.

A small technical hitch this end meant things didn't go quite according to plan. Thanks for sticking with us though, and thanks also for the feedback.

If there's anything else we can do for you, please drop us a line.

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
14-May-2015
Architect
I found Policy Bee very helpful in dealing with my requests and they dealt with matters efficiently.
13-May-2015
Residents association
Jane Aldous has been very helpful and I look forward to receiving the policy documents for our Directors & Officers Insurance. Thank you.
13-May-2015
Photographer
so far so good :)
10-May-2015
Garden/landscape Design
Excellent service
09-May-2015
IT Consultancy
Very good service and would recommend PolicyBee to any company looking for insurance.
06-May-2015
Virtual Assistant
Easy to set up and covers everything I need - good value
05-May-2015
Copywriting
Efficient and helpful.
05-May-2015
Training Consultancy
Professional service. Responded promptly and helped me buy a product which was appropriate and good value.
05-May-2015
Business Consultancy
Excellent once I understood the way it all worked. Very quick and helpful response to my telephone query. A really good quote
03-May-2015
Chartered Accountant
It was great to be able to choose the level of cover needed based on sensible fee level parameters for someone starting out.
03-May-2015
Telecoms Consultancy
Straight forward process, simple with no hassel in having to call an operator offering eveything i needed. Would highly recommend and would use again. Thanks :)
02-May-2015
Architectural Design
Good customer service. Swift response also.
Buy online in minutes. Less admin, more business!
yay banner image
  • No admin charges
    For anything, ever
  • Buy online in minutes
    No forms, no fuss
  • Speedy service
    Less admin, more business
  • Interest-free Direct Debit
    Your budget, your way
Feefo Feedback

We're a Feefo Gold Trusted Merchant

Click here to find out why...

Something wrong with this page?
Please tell us what.

Send
If there's anything else you'd like to tell us, please contact us.