Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 03301 341 056 or email contactus@policybee.co.uk and let us know.

Here are the latest of our 1514 reviews on feefo
3 Hour(s) ago
Management Consultancy
Quick response from company when I had a query.
22-May-2015
Estate/Lettings Agency
Easy to get hold of, great customer service and extremely speedy and efficient service.
21-May-2015
project management (construction)
Great Service
20-May-2015
Tax and Accounting Services
Very good service. Very helpful. Communicative.
14-May-2015
IT Consultancy and IT Project Management
Company provided the cheapest quote of a number of companies I had contacted. PolicyBee provided comprehensive information about any changes I made to my quote.

Would have given excellent but website acceptance for policy didn't work and I had to contact them directly (which was resolved speedy)
Yes, sorry about that.

A small technical hitch this end meant things didn't go quite according to plan. Thanks for sticking with us though, and thanks also for the feedback.

If there's anything else we can do for you, please drop us a line.

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
14-May-2015
Architect
I found Policy Bee very helpful in dealing with my requests and they dealt with matters efficiently.
13-May-2015
Residents association
Jane Aldous has been very helpful and I look forward to receiving the policy documents for our Directors & Officers Insurance. Thank you.
13-May-2015
Photographer
so far so good :)
10-May-2015
Garden/landscape Design
Excellent service
09-May-2015
IT Consultancy
Very good service and would recommend PolicyBee to any company looking for insurance.
06-May-2015
Virtual Assistant
Easy to set up and covers everything I need - good value
05-May-2015
Copywriting
Efficient and helpful.
05-May-2015
Training Consultancy
Professional service. Responded promptly and helped me buy a product which was appropriate and good value.
05-May-2015
Business Consultancy
Excellent once I understood the way it all worked. Very quick and helpful response to my telephone query. A really good quote
03-May-2015
Chartered Accountant
It was great to be able to choose the level of cover needed based on sensible fee level parameters for someone starting out.
03-May-2015
Telecoms Consultancy
Straight forward process, simple with no hassel in having to call an operator offering eveything i needed. Would highly recommend and would use again. Thanks :)
02-May-2015
Architectural Design
Good customer service. Swift response also.
01-May-2015
Business Consultancy
Speedy process
30-Apr-2015
Architectural Technologist
Very pleased with the service provided so far
29-Apr-2015
Project Consultancy
Good website, easy to navigate and gives a lot of options. reasonable rates
29-Apr-2015
Business Consultancy
Very easy to use.
29-Apr-2015
Recruitment Consultancy
quick
27-Apr-2015
Accountancy (Chartered or Certified)
clear answer to questions, friendly manner and help
26-Apr-2015
Business Coaching / Consulting
simple, intuitive website, backed by instant, helpful telephone support if needed. the two working together is key
25-Apr-2015
Software Development Consultancy
Relatively efficient - however I was asked to sign and return a proposal form - there was no signature box on the quote and no signature was actually required (except on the final policy application).
Thank you for your feedback. I'm sorry if we confused you.

You're right – the acceptance form 'checklist' does ask for a signed proposal form. However, we don't need this if you've already returned one (which you had). There are words to this effect on the form but they're quite small and, by the looks of it, easily missed.

We'll make these bigger.

Hope that's OK and thank you again.

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
22-Apr-2015
Photographer
Fast, effective, to the point service
20-Apr-2015
Private Investigating
simple. strait forward and efficient. Very happy indeed.
19-Apr-2015
Business Analyst
Good service
18-Apr-2015
Compliance Consultancy
Your broker provided an excellent, friendly and prompt service and responded quickly to all my requests and queries. So much so that I readily accepted your offer instead of a similar one from a competitor who was not so interactive and proactive.
16-Apr-2015
Landscape Design
First time using PolicyBee & everything has been handled very well.
No full marks yet as I've only signed up with them.
16-Apr-2015
Administration
really fast & good service
13-Apr-2015
Research Consultancy
It's a bit early to know if your company is good or bad...
The service to obtain a insurance is super efficient, but for the rest...
09-Apr-2015
Interpreting
All has been done very professional!
02-Apr-2015
Social Media
Top quality! Done exactly as it said on the tin!
30-Mar-2015
Bookkeeping and Accounts
I shopped around individual sites and comparison sites for the best Indemnity insurance quote for my new business. PolicyBee came out on top with no great effort, I told them what I wanted and I was given a quote for exactly what I wanted and it was less than half the cost of the next one, it's true, under £20 through PolicyBee compared to £58 through (another place). Brilliant.
28-Mar-2015
Interim Management
Website link for direct debit payment wouldn't work. Call centre very helpful and completed the transaction.
28-Mar-2015
Business Consultancy
Very quick, easy to use service
27-Mar-2015
Estate Agency
Very good!
27-Mar-2015
Teaching
I was very pleased with the service I received.
27-Mar-2015
Energy Consultancy
Good
26-Mar-2015
Bookkeeping and Accountancy
Easy to use online service and rang me back when a query arose. Problem resolved easily.
26-Mar-2015
Recruitment Agency
Good prices, instant access to policy documents.
26-Mar-2015
Architectural Technician
Fast and prompt deliver of documents and process is very easy and straightforward!
23-Mar-2015
Bookkeeping
Easy to use website
23-Mar-2015
Education Advisory Service
I found it very clear, easy to understand, fast.
22-Mar-2015
Business Consultancy
Excellent and very quick. Thank u
19-Mar-2015
IT Consultancy and Contracting
Fast
19-Mar-2015
Regulatory Affairs Consultancy
Jane was fantastic and for me sorted out within the hour
18-Mar-2015
Architectural Consultant
left hanging a bit at the end (no notification from policybee that i actually am now insured, nor email with policy)
but up until then all quite smooth
would still recommend them to an other
Thank you for your feedback.

I'm sorry we didn't let you know what was happening with your policy, and your documents, sooner. We had to wait for the insurer to fix a typo on your schedule before we could confirm everything.

I'm glad to see Sarah has sent confirmation you're insured, along with your documents, over to you now.

Hopefully that's all OK, but do please let us know if you need anything else.

Thanks again.

Zoe Darrah
Marketing Executive
zoe.darrah@policybee.co.uk
19-Mar-2015
first class service - brilliant
would recommend policybee
15-Mar-2015
Copywriting
I can only comment on the service received in obtaining a quote and resolving details. Phone was answered promptly ( to my pleasant surprise); I was asked all key questions clearly and concisely. Went from enquiry to purchase within a few minutes.
15-Mar-2015
Research Consultancy
I found the only system perfect for my needs, quick, simple, efficient. The policy also was reasonably priced and seems to give the cover required.
14-Mar-2015
Architecture
Your service was clear and easy
14-Mar-2015
Private Investigating
Refreshingly good service! Couldn't fault it. Got to speak to a human being very quickly, my query dealt with swiftly and courteously, documents emailed promptly. Could not recommend more highly
09-Mar-2015
Digital Marketing Agency
Simple. Easy. Good prices.
09-Mar-2015
Business Consultancy
Courteous and informative advice
08-Mar-2015
Behavioural Consultancy
Laura was extremely helpful and responded quickly to my queries. A very professional service.
08-Mar-2015
Accountancy (Chartered or Certified)
Very easy website to use
07-Mar-2015
Training
Simple and easy to use.
06-Mar-2015
Business Support Services
Was very straightforward - and when i rang to go through one question the call was answered quickly and the customer service advisor was helpful.
06-Mar-2015
Bookkeeping and Accountancy
Easy to follow app form
05-Mar-2015
Health and Safety Consultancy
very helpful
02-Mar-2015
Photographer
Excellent straight forward service - top marks!
02-Mar-2015
Photographer
Buying through the web site was straightforward and quick.
27-Feb-2015
IT Contracting
Fast service
26-Feb-2015
Fire Safety Consultancy
Probably the clearest, most efficient website I have ever used. Full marks!
26-Feb-2015
Proofreading and Editing
Very efficient - made the task as simple as possible.
26-Feb-2015
Recruitment Consultancy
Excellent service and is this rare to come by these days! Jane Aldous explained everything clearly and concisely, called me at agreed times, emailed me with information immediately. I couldn't recommend her more highly. I was pleasantly surprised how different the service was compared to other business insurers I had spoken with. Thank you.
Wow, thanks!

I've passed your kind words on to Jane and, despite a little blushing, she's pleased you're pleased.

Thanks again, and do let us know if there's anything else you need.

Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk
25-Feb-2015
IT Contracting
Great Customer personnel. His advice helped me save money. This is great service as generally insurance company try to take more money from customer :)
25-Feb-2015
Letting Agency
I'd called 5 brokers for costs for professional indemnity insurance, not one single call back. Found this site, quoted and arranged insurance at a very competitive level and with easy to understand terms, total no brainer for me.
23-Feb-2015
Consulting Engineering
Very quick to obtain a quote and a good proposal
23-Feb-2015
Business Consultancy
A smooth process from decision to execution. Well done. Thierry
23-Feb-2015
Disability And Access Consultancy
easy to use, efficient and clear website - took less than 10 minutes to secure PI cover. Job done!
22-Feb-2015
Software Testing
Well presented and simple to follow.
21-Feb-2015
Accountancy (Not Chartered or Certified)
The easiest insurance purchase I have ever made. Easy to choose level of cover and extremely clear pricing. Would recommend.
21-Feb-2015
Estate Agency and Property Management
Good service, excellent pricing
17-Feb-2015
Architectural Design
Very easy to use and understand, a convenient way to insure.
16-Feb-2015
Business Consultancy
Competitive pricing, simple and clear website.
16-Feb-2015
Industrial Design Consultancy
Nice experience to set up a PI policy, website intuitive to use. Glad I used PolicyBee
15-Feb-2015
Marketing Consultancy
Incredibly quick and easy
14-Feb-2015
Software Development
Hi, I have chosen you because I had problems with payment options in other providers. Your service allowed me to go through the process smoothly. Thanks
13-Feb-2015
Management Consultancy
fast and efficient service.
13-Feb-2015
Change Management
Excellent service. Highly efficient! 100% recommend.
12-Feb-2015
IT Contracting
Easy to manage, fast and clear.
An insurance that fits your needs.
12-Feb-2015
Business Consultancy / Project Management
The process was clear and simple. There was no overdue pressure to purchase. The staff came across as friendly and knowledgeable
10-Feb-2015
Estate Agency and Property Management
Fantastic and helpful. Many thanks Laura Alcock.
10-Feb-2015
Estate/Lettings Agency
The system was so quick and easy to use, and the price was better than anything else we had been able to find. Great service, especially the industry specific criteria, which puts together a package for you based on your business sector.
09-Feb-2015
Regeneration Consultancy
Very clear and easy to understand, took no time at all.
09-Feb-2015
Interior Design
Super helpful. Really know their stuff and take away the tough bit of finding the right insurance for you.
06-Feb-2015
Translation
I only dealt with them online but everything was fine
06-Feb-2015
Training Consultancy
an excellent straight forward website that's easy to navigate/use and a fast efficient service.
06-Feb-2015
Project Manager
Quick and easy to get details submitted and documents sent. Excellent way to work including the monthly direct debit option.
Have already recommended to a colleague.
06-Feb-2015
Computer Software Consultancy
It was quick and cheap
04-Feb-2015
Counselling
They were friendly fast efficient I found just what I was looking for with them
03-Feb-2015
Architectural Technologist
I have been impressed by PolicyBee's simply and straightforward, no nonsense approach to insurance. Everything is set out clearly and easy to understand - the website is use friendly, and the person I spoke with on the telephone was helpful.
02-Feb-2015
Recruitment Agency
Good service. Documents received very quickly
02-Feb-2015
Advertising Consultancy
quick and efficient
01-Feb-2015
Claims and Fraud Investigation
Kept it simple and answered my questions clearly.
30-Jan-2015
Estate/Lettings Agency
First class service, fast and efficient. Great price! Loved the fact that on the web site I was able to see a photo of the person I contacted and when I called back, I was able to speak to Jane easily. I will definately recommend.
29-Jan-2015
Interior Design
Was simple and easy to use. Organised on the spot which was great.
29-Jan-2015
Education Consultancy and Tutoring
Service was simple and very efficient.
The fine print, with a legal version of 'double negatives' is difficult to decode in two places.

......I have a lingering doubt that, as someone simply working for myself, and not registered as ' a sole trader' or as indeed anything, there is some 'exemption to cover' clause which I have yet to discover.
Thanks for your feedback. Kerri-Ann has called and left a message that hopefully reassures you a little.

Policy wordings and small print are, unfortunately, something of a necessary evil. We do our best to decode and explain as much as we can, but the wordings are the insurer's and we can't change them. We know they can be hard to get to grips with, and we know that's not very helpful. If you let me know which two things you had problems with, I'll make sure you get a full explanation of both.

Please rest assured your cover in no way depends on your company status. There's no 'exemption to cover' clause just because you're a sole trader, registered or otherwise. The insurer is covering what your business does for paying clients. Whether you're a limited company, a partnership, or on your own has no bearing on a claim.

As always, if you're not sure of something, your best option is to call us. We'll happily go through anything you don't understand – word by word if needs be. We want you to be absolutely comfortable with your insurance and 100% confident it provides the cover you need.

I hope that's OK. Do please get in touch if there's anything you need.

Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk
29-Jan-2015
Well now........ Please let me upwardly re-evaluate my experience with Policy Bee.
My concerns were addressed and assuaged promptly, pleasantly and professionally.
Thank you.
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