Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
Show all
01-Mar-2017
Business Consultancy
Lisa was brilliant
28-Feb-2017
Videography
Great, easy to understand policy explanations all the way through the buying process. I got the right cover at an exceptional price.
28-Feb-2017
Studio Photography
Very easy to use and like the plain language
24-Feb-2017
Newborn, Children & Family Photography
Good service and uncomplicated
24-Feb-2017
Charity
*****
23-Feb-2017
Health and Safety Consultancy Services
Great service, highly competitive quotes and simple to fill in forms on website.
23-Feb-2017
Charity
Great
22-Feb-2017
Online Retailer
I needed to change business insurance company and find a good broker and I couldn't be more happy the staff are friendly helpful and got me the exact cover I needed I would recommend highly Policybee
22-Feb-2017
Business Consultant
Completed the process in 5 minutes. Excellent ability to download documents straight away as needed to send to agency.
21-Feb-2017
Online Retailer
Great and personable service
18-Feb-2017
Health and Safety Consultancy Services
Great service!!
18-Feb-2017
IT Consultancy
Tried a few sites before settling on PolicyBee
18-Feb-2017
Charity
Quick, easy and explicit with a fast follow up service. Great price for the cover we needed for our Charity Group too!
16-Feb-2017
Business Development Consultancy
The online quote was easy to navigate through and the price was the cheapest I could find.
16-Feb-2017
Bookkeeping
Was very easy and straight forward organising my insurance
16-Feb-2017
Interior Design
Top notch
15-Feb-2017
Health & Safety (Construction)
The service was great easy the only thing I would like to see would be 5 working days to wait for policy is a lot when you waiting to work
Hello, and thanks for your feedback.

Sorry you had to wait for your policy docs. The delay was down to your insurer not issuing them as quickly as we would've liked. 

Just so you know, if a client needs proof you're insured, we can email a confirmation of cover document any time. And, as long as your insurance is up and running, you can start work on a project regardless of whether you have policy documents or not.

As always, if you're in any doubt, it's best to give us a call. 

Thanks again.

Kerri-Ann Hockley
Head of Customer Service
13-Feb-2017
Industrial Consultancy
Excellent Quick service
10-Feb-2017
IT & Technology
Very easy to deal with on the website application form, I had a question so I called and had a very helpful person.
10-Feb-2017
Virtual Assistant & Book-keeping
Lisa was helpful and very knowledgeable. I didn't actually know what kind of insurance I needed and she helped me through the whole process.
09-Feb-2017
Fire Safety Consultancy
Having had difficulties with several other sites and some of them over the phone (being directed from one person to another then back to the switch board) I was very pleased with how simple and straightforward it was with Policy Bee.
09-Feb-2017
Charity
Very friendly customer service, wanting the best policy for me, rather than trying to just sell. Good, frequent contact to check all was okay, but not too pushy. Policy was also the most suitable for a small charity
06-Feb-2017
Structural Engineers
excellent service
05-Feb-2017
Quality Auditing and Consultancy
Excellent from the start......!!!!!
05-Feb-2017
Photographer and Videographer
Ecellent
05-Feb-2017
Charity
Easy to use website and friendly customer service to check a couple of questions.

Would definitely recommend
04-Feb-2017
Tax Consultancy
the girl was very helpful and got back to me promptly
03-Feb-2017
Environmental Consultancy
The purchase was easy, the insurance cover exactly what I requires and it was £200 cheaper than the broker I used last year. So very happy.
03-Feb-2017
Charity
Clear and easy to use website
31-Jan-2017
Virtual Assistant
I have not had any direct support as I have not yet needed it. So far, I have begun my cover - all online. The process was quick and painless and gives me the peace of mind that I need.
30-Jan-2017
Management Consultancy
Nicholas was responsive and great to deal with. The quote he gave me was superior to your competitors and he took time to understand what I needed rather than just send me a form to complete.
30-Jan-2017
Online Retailer
Extremely easy webpage to use and very quick, also very well priced
28-Jan-2017
Human Resources Consultancy
Used you 3 times thus far and everyone I deal with is uniformly friendly and efficient.
28-Jan-2017
Translation & Interpreting
An extremely easy and super-fast process to get the cover I needed at a far better price than was quoted via traditional brokers.
27-Jan-2017
Charity
I had a very difficult time finding appropriate insurance for my charitable social enterprise. PolicyBee found me the perfect solution.
26-Jan-2017
Charity
www.sayaphasia.org
26-Jan-2017
Computer Software Consultancy
Website easy to navigate and staff contact was quick and responsive
26-Jan-2017
Charity
Great service
25-Jan-2017
HR Interim/Consultancy
Friendly and competitive. Like how clearly and simply their documentation is structured.
25-Jan-2017
Business Consultant
Got the job done, despite a scare when the word "nuclear" was mentioned.
24-Jan-2017
IT Consultancy
simple to get a quote and no need to call someone. As I was looking for a quote on a Sunday that was perfect.

Oh and much better quote than others I had received.
23-Jan-2017
Financial Services Contractor
Very easy to use and a great price for the policy
22-Jan-2017
Business Consultancy
Totally painless and efficient - and quick.
21-Jan-2017
Accountancy (ACCA)
Quick, efficient and the right level of cover.
20-Jan-2017
Private Investigating
No fuss, no hard sell, and live chat fast and efficient.
19-Jan-2017
Accountancy (Chartered or Certified)
Efficient and prompt.
18-Jan-2017
Traffic and Transport Consultancy
Very quick and intuitive website, easy to use. Very prompt response and great service.
15-Jan-2017
Bookkeeping and Accountancy
Great friendly, no pressure customer service. Just sent an email when I was ready to go ahead and they rang me up and arranged it all. Probably took less than 15 minutes!
15-Jan-2017
Communication Consultancy
Very professional service. Thank you.
14-Jan-2017
Recruitment Agency
It was super easy to arrange. And making changes was quick and stress-free. It remains to be seen if service will live up to expectation. But I have had a pleasant experience so far.
13-Jan-2017
Recruitment Agency
Quick, simple and easy no hassle insurance buying. Even made call backs quickly and made changes without hassle to policies.
13-Jan-2017
Charity
Excellent and professional service. The people at Policy bee know what they are talking about.
09-Jan-2017
IT Consultancy
Very easy to get everything set up. Good follow-up services. Would recommend.
06-Jan-2017
Health and Safety Consultancy
Very easy to use website with info required written in a simpe and understandable manner.
06-Jan-2017
Energy Assessors
Very Happy with The Deal we got Thanks Paul
05-Jan-2017
Financial Consultancy
Slick online process. Documents downloadable immediately. Fair price.
03-Jan-2017
Charity
Very helpful and friendly customer service - responded to all questions positively and promptly
02-Jan-2017
Accountancy (ACCA)
Quick efficient and comprehensive. Great to use outside of office hours.
01-Jan-2017
Complementary therapy
Excellent, clear simple guide lines. Great premium. Very helpful on line application.
22-Dec-2016
Fire Safety Consultancy
They site was very user friendly, I was very impressed. I was offered a very competitive quote online. Other sights seemed to always required a phone call. I couldn't beat the service or the quote so I bopught the insurance.
22-Dec-2016
Filmmaking
The policy documents are ridiculously confusing and seem to cover the same ground in various different attachments, it's not set out in an ordered and logical fashion as I've had in the past from other insurers. It was very difficult to know which documents to send on to third parties as proof of our cover
Hello.

Thanks for your feedback.

I'm sorry you had trouble getting to grips with your documents. We know there's a lot to go through – unfortunately we have to tick various compliance boxes and that can mean saying the same thing more than once. We put as much in plain English as we can but certain things can't change (the policy wording, for example). 

That said, we'll look at how we bundle docs together to see if we can make things a bit clearer. We do separate and label the various docs when we email them, and your certificates should've been easy to spot, but if can improve the way we do that we will. Thanks for highlighting.

If there's anything in your docs you'd like us to explain, or you're not sure where you should be looking, please give us a call. We're here to help.

Best,

Kerri-Ann Hockley
Head of Customer Service



22-Dec-2016
Business Consultancy
Fast, efficiant and friendly. I will definitely recommend you!
19-Dec-2016
KYC Analyst
Very speedy, Very professional.
19-Dec-2016
Mediator
Easy to use website, quick & effective process, with very competitive pricing
19-Dec-2016
Wedding Photography
Great prices and customer service!
16-Dec-2016
Charity
Supplied a package that suited and were able to answer my questions
15-Dec-2016
Accountancy (AIA)
I purhased Prof Indenity Ins online, but had to telephone to confirm certain matters. I was quickly and efficiently dealt with and I received my copy of the policy documents within minutes. I was very impressed with the service given me.Thank you.
14-Dec-2016
Marketing Consultancy
Quick & easy to get set up - exactly what I needed!
13-Dec-2016
Charity
Great service, knowledgeable operative. Very satisfied.
11-Dec-2016
Data Analysis
It was so simple to use and apply for the policies which I required - as a first time customer it was ideal. the quote generated was also the cheapest on the market.
10-Dec-2016
Photographer
It was really easy to talk to a person on the other end of the phone and explain what I needed and they did the rest!
10-Dec-2016
Architect
Really easy process, left other insurers for dead. Thanks.
09-Dec-2016
Consulting Engineering
Excellent fast efficient service. Yasin helped me through the whole process and explained everything in a clear understandable way. Wouldn't hesitate to use them again.
06-Dec-2016
Heating & Ventilation Engineering
Policy Bee couldn't have been more helpful and I would recommend their services to anyone.
05-Dec-2016
Music Teaching
Simple and affordable
05-Dec-2016
Complementary therapy
Absolute pleasure to talk to Hannah and be given such perfect service. Thank you.
05-Dec-2016
Marketing Consultancy
very straight forward and good quote found
04-Dec-2016
Marketing Consultancy
Great. Nice and easy to understand and to purchase. Logo was on my web within 5 mins of being insured. - thanks.
04-Dec-2016
IT Contracting
Listened and understood my needs. Answered my questions with confidence.
02-Dec-2016
Mediator
Quick easy on-line process and price is very competitive
01-Dec-2016
Architecture
Easy process and fast and efficient service
01-Dec-2016
Accountancy (ACCA)
Good
30-Nov-2016
Online Retailer
Great service, understanding customer explainations
30-Nov-2016
Coaching and mentoring
Excellent service and value for money.
30-Nov-2016
Bookkeeping
First Time that I have used you and would recommend to other people.

Thanks
28-Nov-2016
Letting Agency
Very helpful, quick to provide information and reply to further enquiries
27-Nov-2016
Complementary therapy
I found Nicholas to be extremely helpful. Many thanks
27-Nov-2016
Teaching
My certificate should have covered other aspects of my business
Thank you for your feedback.

I've had a look and your certificate does state the business activities you discussed with Yasin. But if there's something else you'd like to add then please get in touch - it's important it's right.


Yasin will be happy to help. His direct dial is 0345 222 5373 and his email is yasin.akdemir@policybee.co.uk



Thanks again.
26-Nov-2016
Principal Designer
Very quick, seamless and No fuss, I was very impressed with the online speed and professional documentation. Since taking the policy I have looked at some of the other services available and it has given me confidence and a feeling of being part of a good set up.
23-Nov-2016
Recruitment Consultancy
A seamless online experience, straightforward and competitive on pricing.
18-Nov-2016
Education Consultancy
Very professional and helpful knowledgeable and friendly
17-Nov-2016
Business Management and Administrative Services
Very prompt reply to queries and good information.
14-Nov-2016
First Aid Training
Outstanding service
13-Nov-2016
Complementary therapy
Very easy to be insurances with me they done it all for and asked me what they needed to 5mins later my insurance started
11-Nov-2016
Copywriting and Editing
Helpful customer service, good price for the policy I took out.
10-Nov-2016
Coaching/Counselling
Efficient service.
09-Nov-2016
Accountancy (Chartered or Certified)
User friendly website.
03-Nov-2016
Virtual Assistant
Very helpful, knowledgeable and efficient.
27-Oct-2016
Travel Company
I took out the policy online - very simple, informative and straight forward to use. Great premiums for my chosen insurance cover.
26-Oct-2016
Project Co-ordinator
excellent service - I was in a hurry to get a policy in place and it was all done very smoothly - thanks
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