Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
Show all
16-Nov-2017
Project Management
Simple online procedure and great help from the online chat.
16-Nov-2017
Virtual Assistant
Great rates and easy to purchase.
14-Nov-2017
Fundraising Consultancy
Good service. The team are happy to answer questions to make sure the customer is getting the best policy
11-Nov-2017
PPI Case Handler
Very warm and friendly person on the phone. Made me feel like I was in safe hands.

The process was quick and easy and I covered within minutes. I received all my initial documentation immediately after the call via email.
09-Nov-2017
Architectural Design
excellent service, no hassle, good price
08-Nov-2017
Architect
Brilliant. Clear and user friendly. Good value for money.
08-Nov-2017
Virtual Assistant
Excellent service couldn't have been more helpful and efficient. I definitely will be using PolicyBee again.
07-Nov-2017
Charity
Quick and easy
04-Nov-2017
Business Consultancy
1st rate - easy to set up and quick - I had a question on the policy and was answered by email within half an hour. I would reccomend.
04-Nov-2017
Business Consultancy
The process was simple and cost effective, I had the policy in place within hours
04-Nov-2017
Photography
Extremely good service, answered all my questions I needed and also got back to me very quickly with info I requested. I actually had a cheaper white but went with policybee due to how good I was helped over the phone. Very impressed.
03-Nov-2017
First Aid Training
They are great, affordable, easy to sign up with and have flexible options. Wo
01-Nov-2017
IT Consultancy and Contracting
Thank you for a great customer experience. Amy was knowledgeable about the products I would need, and set me up in no time. Follow up service was excellent - no hesitation in recommending them at all.
01-Nov-2017
Health and Safety Consultancy Services
Very helpful, polite and advised me on all the relevant parts of the policy.
30-Oct-2017
Virtual Assistant
Really easy to find the perfect policy for us. PolicyBee understand what a virtual assistant does and provides insurance at an excellent price. Would recommend without hesitation!
28-Oct-2017
Tutoring Services
Policy clearly explained with a range of options provided. Polite and professional throughout.
28-Oct-2017
Online Retailer
So straightforward to complete the application, unlike many other companies. Great product.
28-Oct-2017
IT Consultancy
Extremely easy online ordering process, super fast delivery of documents, they also offer excellent live chat as well as helpful telephone support - overall a joy to deal with :)
28-Oct-2017
Management Consultancy
Really easy process to get a competetive quote for business insurance
25-Oct-2017
Copywriting and Editing
Great telephone manner and support from Laura Alcock. Answered all questions promptly and generally brilliantly helpful.
25-Oct-2017
Recruitment Agency
Very easy!!! No quibble!!! Definately reccomend!!
24-Oct-2017
Coaching/Counselling
Quick, easy & hassle free.
23-Oct-2017
Copywriting and Editing
Very quick and very reasonably priced - I had a discount from PCN.
22-Oct-2017
Proofreading and Editing
Easy to purchase, clear policy documents, friendly emails.
22-Oct-2017
Charity
quite simple to work though, filling the details.
22-Oct-2017
Creative writing, projects, workshops, podcasts
They listened to what I wanted and were positive insteading of treating me like an oddball because I have a portfolio craetive career.
The quote was less than I was already paying for insurance and I feel that I can work with confidence knowing that what I do is covered.
The wording of the policy was positive and easy to understand
The staff I dealt with were knowledgeable and chased things up and got back to me quickly
21-Oct-2017
PPI Complaint Handling
Great, simple and straight forward. Very competitive pricing as well. Thank you Lisa
21-Oct-2017
Business Consultancy / Project Management
As of now, quick and easy service. when i called to ask a change in my contract, the change took plce in 2 mins and within 5 mins i had all the updated documents in my mailbox
20-Oct-2017
Data Analysis
I phoned PolicyBee because some of the questions were difficult to answer and they were very helpful and talked me through my options.
19-Oct-2017
Administration and Secretarial Services
I was very impressed with the service received from Jenna. She made sure to call me as agreed and set up my insurance with ease.
19-Oct-2017
Teaching
Been using Policy Bee for a few years now, service is always excellent, so much so I have even recommended them to others
17-Oct-2017
Recruitment Agency
Quick, easy and very reasonably priced
16-Oct-2017
Sports therapist
Quick and easy. Good policy.
12-Oct-2017
Business Consultancy
Quick, simple and efficient without any unnecessary sales pitches
10-Oct-2017
Architectural Technician
Simple and clear and easy to purchase.
08-Oct-2017
Complaints Handler
5*
07-Oct-2017
Charity
Not only that but the price was really really competitive.
07-Oct-2017
Complementary Therapy
quick efficient and helpful
05-Oct-2017
Web Hosting and Web Design/Development
Called before placing my order online, got straight through to Laura who was very helpful. After taking out the policy I needed to make a minor change which was actioned within 24 hours. Very competitive prices and excellent customer service.
05-Oct-2017
Business Consultancy
Simple interface, great value for money
05-Oct-2017
Charity
Very helpful.
Very efficientl.
Lady I spoke to was very knowledgable and it took no time at all to set up.
I received copies of my documents by email in minutes.
02-Oct-2017
Recruitment Agency
easy to use and good to follow
02-Oct-2017
Mechanical & Electrical Engineering
Service provided kept me updated on progress in a timely manner..
02-Oct-2017
PR Consultancy
Very quick and easy to use service
29-Sep-2017
Online Retailer
Amy was fantastic, explained everything in easy to understand terms. Policy Bee is 5* everytime. Thanks Amy.
25-Sep-2017
Digital Design
Easy to comprehend, seamless to fill in and when I filled it in wrong it let me put it right and still see where I was up to.

It was so good I nearly enjoyed it.
24-Sep-2017
Training
Simple, low priced and easy to use!
21-Sep-2017
Photography
It takes literally 5 min to get the insurance into your inbox.
20-Sep-2017
Administration
Easy to use website and friendly, unfussy, jargon free communication
19-Sep-2017
Translation & Interpreting
Really easy to use. Quite A lot streamlined process. Also quite alot of helpful info on the site to assist the decision-making process.
18-Sep-2017
Business Consultancy
Really easy process from quote to booking
18-Sep-2017
Charity
Friendly staff, efficient and professional service.
17-Sep-2017
Fire Safety Consultancy
Quick and easy to complete. Very helpful telephone staff.
17-Sep-2017
Charity
Perfect service for those who need simplicity. Start-ups and small organisations that don't have dedicated staff would find this service perfect for them.
17-Sep-2017
Animation
Great service and easy to set up my business insurances. Team vey helpful and friendly.
15-Sep-2017
Architect
Explained the policy in a clear and concise way. Found a policy that was very competitive compared to other companies I spoke to.
15-Sep-2017
Illustration Design
Cheaper cost and an easy-to-use online application. When I did hit a slight problem, I rang them and was straight through to a helpful person who could sort out my policy, let me know about an important thing I had overlooked (retroactive cover) and who was able to set my policy up there and then for me. A much better experience than with my previous insurance broker.
15-Sep-2017
Fire Safety Consultancy
Very good
15-Sep-2017
Transcription Services
Excellent service, very helpful and accommodating and nothing was a problem, unlike other companies.
14-Sep-2017
Digital Marketing
I work in digital marketing and used to work for an insurance broker so my patience for poor insurance websites is very thin! I tried a couple of other sites but couldn't be totally sure the business description was right for what I do. Policy Bee was a refreshing change, got what I needed really quickly and totally confident I have bought the right thing, at a reasonable premium. Digital marketing is popular with freelancers and your site was the only one that has it as a specific occupation that I could find.
13-Sep-2017
Marketing Consultancy
Couldn't be better. Fast, straightorward and nicely delivered
12-Sep-2017
Contract and Regulatory Compliance Consultancy
Great service - found the best quote online comparing to other websites
10-Sep-2017
Childcare Advisor
I really appreciated the professional and friendly service and advice. Also, that my calls were returned as promised. Thank you Hannah and colleagues.
10-Sep-2017
IT Consultancy
The whole process was very quick and painless. Everything was explained and the premium was very good too.
08-Sep-2017
Videography
qick and easy
07-Sep-2017
Education Consultancy
User friendly website and customer service team
07-Sep-2017
Mediator
Very clear and easy to understand all done within 10 minutes
06-Sep-2017
Training
Excellent service, simple & straight forward to use.
04-Sep-2017
Transcription Services
My experience with Jenna was very positive. I found her friendly and very helpful. She listened to my needs and requirements and got me the cover I needed/wanted. Yes, I would (a) use you again and (b) recommend you to someone else.
03-Sep-2017
Private Investigating
Absolutely marvellous, simple to use, extremely useful when reviewing business risks and made the process quick and easy. Researched may companies with pages of blahh but this was straight to the point and user friendly.
02-Sep-2017
Telecommunications Consultancy
Because they are better than the rest
01-Sep-2017
Teaching
Great service
30-Aug-2017
Web Design & Development, Consultancy
Found The service to be first class it gave me lots of options and full information to make a name formed to make an informed decision
30-Aug-2017
Architect
The process could not have been simpler. I would have awarded five stars but for the fact that, inevitably I have never experienced a claim and so must withhold the final judgement. I hope to keep my clean record.
29-Aug-2017
Charity
Very fast effective service, allowed us to purchase our required insurance very quickly.
27-Aug-2017
Online Retailer
I had a lady call me the very next day that i filled the online form. I explained what I needed, she gave me a quote and after a couple of hours all the forms where emailed to me. I paid and that was that.
You guys made my life that much easier without any complications
26-Aug-2017
Charity
Good service
Good product
Reasonably priced
23-Aug-2017
IT Training
PolicyBee was extremely easy to use. I have never had business insurance before but everything was explained in terms that I could understand. There is even a number you can call to ask for advice. When I called there was a very professional, friendly and knowledgeable lady who explained things clearly. I would highly recommend this service and would use PolicyBee again.
21-Aug-2017
Copywriting
As soon as I bought my professional indemnity policy, I fired off a question by email, because a client was laying down a requirement re indemnifying them and I needed to notify PolicyBee. I got a next-day reply but it was very short and not clearly written - typos, so it didn't really make sense and I feel none the wiser. Not point communicating if it doesn't communicate. Shame that the fully automated purchase process online was better than the human interaction.
Hello and thank you for your feedback.

I'm sorry about the confusing message – we're not usually so muddled. 

You should've by now had another, clearer email explaining how your cover ticks your client's boxes. If that doesn't help, it might be best to give me a call and I'll happily go through it over the phone.

Hope that's OK. Thanks again for taking the time to get in touch.

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364

21-Aug-2017
Charity
Easy process to get insurance sorted out. Happy customer.
20-Aug-2017
Training
Very prompt customer service
19-Aug-2017
Recruitment Agency
Excellent service. Easy and fast
17-Aug-2017
Audiology
Very friendly and kind staff
15-Aug-2017
PR Consultancy
Good efficient and friendly service. However my CIPR discount was omitted in the initial quote. This was quickly rectified when I pointed it out to them and a revised quote was issued. All in all, I'm happy with the cost for my particular requirements.
14-Aug-2017
Administration and Secretarial Services
Fabulous, easy to buy online.
13-Aug-2017
Private Investigating
Taking out a policy with PolicyBee was fast and easy no pushy sales talk just fill in the form and go the documents were with me very quickly.
13-Aug-2017
Consulting Engineering
very friendly and efficient, dealt with my quote quickly.

would definitely recommend them.
11-Aug-2017
Training Consultancy
It was an excellent service so far.
11-Aug-2017
Charity
Very easy to get quote and find information about cover
11-Aug-2017
Communications Consultant
Very clear information on their website, explained without the usual jargon. It was easy to find exactly what I needed.
10-Aug-2017
Charity
It was just so easy from start to finish, really happy with the service, everyone id spoken to or emailed seemed very friendly, helpfull and knowledgable
09-Aug-2017
IT Consultancy
Found PolicyBee whilst shopping around for business insurance, I found the website very, very easy to use and secure. Even when you have to return to a quote, this is easy to do with the "Retrieve your quote" function.

One of their big benefits, is that they offer Cyber insurance which most companies need to have but you don't see other insurers promoting clearly or at all. PolicyBee make all the choices simple and clear and explain in plain English what you are insured for.

From a purchase and price point, I would recommend PolicyBee for businesses looking to renew or take out their first policy.
06-Aug-2017
Database Designer
Straightforward services no hidden or confusing jargon(s) concocted for financial benefit.
05-Aug-2017
Marketing Consultancy
Simple process and very easy to use website. Good experience all round.
05-Aug-2017
Architecture
I made a few mistakes and they ironed everything out.
Dealt with a number of helpful ladies and it came together
03-Aug-2017
Procurement Consultancy
PolicyBee's interactive instant service is simply as good as it gets for interactive perfection. Took out an initial policy with zero fuss, a month later, needed to add an extra and change my direct debit details, zero fuss. Seamless, perfect, brilliant.
01-Aug-2017
Business Consultancy
Nice and straight forward
31-Jul-2017
Estate Agency and Property Management
Everything was very straightforward and their prices were very competitive.
30-Jul-2017
Counselling
Hannah made things very easy to understand. Very easy to talk to.
29-Jul-2017
IT Consultancy
Impressed by their helpful and proactive service.
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