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Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
17 April 2019
Charity
The fallow up is slow. Generally it was good service but it would be great if they respnd emails bit faster and fallow up phone calls with us.
Thanks for your feedback.

Sorry we didn't manage to call at the time you asked. We'll have a look to see how we can tighten up our call back process.

I'm glad everything else went according to plan and you got your policy without any further hiccups. Do let me know if you need anything else.

Best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
17 April 2019
Photographer
Easy process. Great price
16 April 2019
Online Retailer
Easy to setup, good customer service
16 April 2019
Photography
Website easy to use, good rates, quick service
15 April 2019
Virtual Assistant
Friendly service.
14 April 2019
Community Group
Helpful, knowledgeable and accessible
14 April 2019
Health and Safety Consultancy
Purchased professional indemnity insurance on line but I needed a bit of clarification.Called PolicyBee and my query was handled efficiently and in a most friendly and professional way.
Wouldn’t hesitate to recommend them.
13 April 2019
Life Coaching
PolicyBee were very good. Easy, straight forward and quick. Just how it should be!
11 April 2019
Health and Safety Consultancy
excellent service, great price and easy to deal with
8 April 2019
Beauty therapy
Easy 😊
7 April 2019
Teaching
Very simple and straightforward.
6 April 2019
Dance group
Once I realised how to work their system it went well and was speedy. If anyone else asks me then I will recommend them. I will certainly need to buy from them again if I renew my insurance policy
6 April 2019
Architectural Consultant
Simple easy to follow information & resulting conclusion.
fitted just what i was looking for succinctly & without fuss
6 April 2019
Procurement Consultancy
Had to repeatedly chase for answers to questions.
Hello, and thanks for telling us about your experience.

We try to respond to every question as quickly and as fully as we can. I'm sorry that in your case it took a bit longer to give you all the information you needed, and we'll look at how we can reduce that time in the future.


I'm glad everything was explained fully in the end and you were able to get your cover without any other problems.


Please let me know if you have any further questions or concerns.


Best,


Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
5 April 2019
Interior Design
Agent was lovely, very informative and helpful .
5 April 2019
Counselling
It was a quick easy process and they wete very professional and helpful
5 April 2019
Communication Consultancy
Extremely helpful and friendly staff when I called to talk through details of my business, very positive experience. Competitive pricing too.
5 April 2019
Administration
Provided what I wanted
4 April 2019
Photography
I have only just taken out a policy but really impressed so far with the ease of use of website to get a quote, pay and then how quick the policy documents came through via email afterwards. I hope I never have to place a claim but if the service is just as good for claims as quotes, i imagine I am in safe hands!
4 April 2019
Garden/landscape Design
It took full payment when it said it was interest free installments. Making me overdrawn now!
Thanks for getting in touch.

I'm pleased you managed to sort everything out over the phone with Lisa. Do let us know if you need anything else in the future.


Best,


Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
4 April 2019
Graphic Design
PolicyBee took all the hassle about renewing my business insurance... Will definitely recommend them!
31 March 2019
Human Resources Consultancy
Comprehensive and easy to understand the options available. Great user experience with an intuitive website to guide you through the process.
31 March 2019
Photographer
Efficient, friendly and knowledgeable
30 March 2019
Complementary therapy
Amy at PolicyBee went out of her way to change my policy when my accrediting body noticed that I had made a significanterror with my application. This was rectified over live chat and replacement policy documents were sent within a few minutes. Unlike many other insurance companies PolicyBee is clearly working for their policy holders. Kudos to Amy for her hard work and attention to detail. I am one very happy policy holder. Many thanks and keep up the excellent work!
29 March 2019
Arts or Music Group
Helpful, quick & polite.
28 March 2019
Proofreading and Editing
An easy-to-use website and a really helpful person on the phone made my complicated policy easier to manage.
27 March 2019
Mediator
Good
25 March 2019
IT Contracting
Communication was excellent, Adviser went above the call of duty to get me a better deal.
25 March 2019
Health and Safety Consultancy
I found the web page user friendly and a very competitive fee
24 March 2019
NVQ Assessment
Quick response when requesting a quote. Very easy to amend quotes, direct links from email confirmations.
23 March 2019
Training
simple as!
23 March 2019
Management Training
The whole process was straightforward and quick.
23 March 2019
Financial Consultancy
Excellent easy payment options and was easy to amend when i forgot to add something to my policy
23 March 2019
Scientific Consultancy
Yes I would recommend them.
22 March 2019
Masseur
Easy and simple to use web site in comparison to other.
22 March 2019
Photography
The customer service was amazing. I have taken their policy and made an error in typing my business name wrong. When I have sent a request I wasn’t expecting to get the corrected documents in an hour. Great team.
22 March 2019
Travel Agency
Just used PolicyBee to arrange business insurance. Great customer service, None of the usual put on hold phone calls. Fast friendly personal service facilitated by Yasin who new his stuff.
21 March 2019
Chartered Engineer
Prompt and efficient - no hassle
21 March 2019
Model club
Excellent service very polite and answered all questions
21 March 2019
Life Coaching
Easy to follow online.
20 March 2019
Architectural Technician
Online service very easy to use.
20 March 2019
Coaching and mentoring
Fast on target and clear - easy to set up and sort. I asked what I needed and the policy and service covers all the areas I need covered and at a price that is affordable but not cheap ie giving you the minimum and really not covering you - PolicyBee gave a good price, good cover and will be recommending :)
20 March 2019
Event Organiser
Response time was incredibly fast
Polite
Accommodating on every level
Very clear emails
19 March 2019
Community Group
Very efficient service, by knowledgeable staff. Excellent service and a very good price.
19 March 2019
Inventory Clerk
Easy and clear registration online
18 March 2019
IT Training and Consultancy
Very friendly and efficient over the phone. Understood the product and what I needed from it.
18 March 2019
Business Consultancy
The agent was knowledgable and professional. The process was explained to me and the cost/benefit too. Decision made. Job done.
17 March 2019
IT Consultancy and Contracting
quick and efficient. It was done in minutes.
17 March 2019
Surveying (RICS)
They were extremely pleasant and professional, knowledgeable and were very helpful. I would definitely recommend them and will be using them again.
16 March 2019
Financial Modelling
Painless process and quick
16 March 2019
Walking group
I was more than happy with the staff who made the purchase of the insurance I needed an easy process and even phoned me back at a time convenient for me to complete.
15 March 2019
Health and Safety Consultancy
Very efficient and helpfull.
15 March 2019
Photographer
Easy to choose the required cover on-line at a competitive price
14 March 2019
Charity
Really clear and helpful with any questions.
13 March 2019
Virtual Assistant
Quick and easy
10 March 2019
Community Group
Thought the staff were polite, professional and didn't try to sell me something I didn't need, but offered the advice of things I hadn't even considered. Buying insurance is never exciting, but they made it simple, and straight forward, and above all, value for money.
9 March 2019
Photography
The staff at the contact centre we're really helpful and explained the breakdown of the policy really easy for me to understand.
8 March 2019
IT Contracting
quick and easy.
6 March 2019
Signposting service
Really good service from the moment I telephoned them they were polite, informative and gave an excellent service. I changed something on the policy and the new quote was sent through immediately and after I had confirmed acceptance of the quote, the policy documents were with me that afternoon. I did ask a couple of other companies for quotes, I am still waiting to hear from both of them! Thank you PolicyBee, I will certainly recommend you.
5 March 2019
IT Consultancy
They dealt with my situation perfectly and were also good value in terms of money spent for peace of mind gained.
4 March 2019
Virtual Assistant
Fab!
4 March 2019
Photographer and Videographer
It would be hard to rate any insurer as excellent, but PolicyBee certainly seemed better than average.

The main issue is the shear volume of documents that you have to read, and that you are given a second set to read after taking out the policy. I haven't managed to read the second set, which really frustrates me. If you could give a code for each version of each document, we could save copies the documents we read before purchase and then if the codes matched the ones sent after purchase, we would know that we didn't need to read them again. Or we could ask what the difference was.

As it is, I'm going to have to assume no changes and that any additional restrictions, etc. in the new documents would be considered miss-selling.
Hello, and thank you for taking the time to give us your thoughts.

I like your suggestion for making the paperwork easier to read. Even though we've tried to condense as much as we can, we realise there's still quite a lot to go through – any thoughts on making it easier to navigate are welcome.


Just so you know, the reason you've seen some things twice is because we've made information about the insurance available you buy it, which we then confirm again you buy it. To do this, some of the documents you have are 'static' (they don't change) and some are 'dynamic' (they change so they're specific to you and your business).


For example, the policy wording, our terms of business and the summary of cover are 'static' documents. What you read pre-purchase is the same post-purchase.


The policy schedule, the statement of fact, your certificates and your invoice are all 'dynamic'. These contain information particular to you and are generated when you buy your insurance. It's worth double-checking these are right.


We always recommend reading as much as you can manage. However, if you find there's simply too much to get through, feel free to call us. We're here to help and we'll happily explain anything that's not clear.


Hope that helps.


Thanks again and best wishes,


Kerri-Ann Hockley
Head of Customer Service
0345 222 5364


3 March 2019
Photographer
Very friendly and helpful service.
I was kept well informed about the services offered and setting up my account and insurance was really easy.
Thank you!
3 March 2019
Executive coaching
Clear speak, well informed and personable.
3 March 2019
Freelance publisher, editor & writer
I don't enjoy hunting around to find insurance or filling out forms so this was a fast and easy option. The product I was offered seemed reasonable value for money, although I don't have a previous policy or premium to compare it to.
1 March 2019
Psychotherapist
Excellent customer rapport and service, welcoming friendly and patient. Jenna went above and beyond to ensure that my insurance needs were met , nothing seemed to be too much trouble. The team at PolicyBee had a fabulous telephone manner when I called to complete with Jenna.
26 February 2019
Recruitment Agency
amazing attention to detail I couldn't think of using another insurance company.
thank you PolicyBee
26 February 2019
Community Group
I had a few queries regarding policy and its suitability to the group I am involved in, speaking to the telephone advisor and going through step by step , reassured any misgivings I had regarding suitability. Their advisor had the patience to go through what we did as a group to match up insurance required without pressure of purchase, Thank you . One very happy customer.
26 February 2019
Community Group
Yasin was both very professional and very helpful. I can't fault the service he gave.
25 February 2019
Tax Consultancy
very helpful and straight forward
25 February 2019
Proofreading and Editing
They were efficient and helpful and I would definitely recommend them. Plus they saved me around £10 per month over my previous policy.
24 February 2019
Feng Shui Consultancy
I have done all over the phone with someone very friendly that spoke English perfect and was not abroad she understood my needs and really helped me choosing the best for my busines.
23 February 2019
Training
Customer Service was polite, understanding, professional and straightforward to the points regarding the Insurance Policy. They listened carefully to detail with patients and make customers feel very welcome when calling PolicyBee.
23 February 2019
Recruitment Consultancy
The Lady was very polite and explained the policy very well!

Also the price was very competitive...
21 February 2019
Photography
Friendly, helpful and able to quote in the fastest time.
Very happy to have their policy, and hoping should I need to claim the service will be equally as positive!
20 February 2019
Hairdressing
very helpful great customer care
20 February 2019
Women's group
Friendly, professional staff who couldn't do enough for me. Everything was explained thoroughly and I was actively encouraged to get back to them with any queries. Good value for money too. I looked on this task for my group as being like trying to climb Ben Nevis but they made it simple.
20 February 2019
Proofreading and Editing
Great service, not pushy but available to answer questions when you need. Most competitive premium we could find for business insurance too. Would definitely recommend.
18 February 2019
Education Consultancy and Tutoring
It was a quick and easy process
15 February 2019
Community Action Group
Great
15 February 2019
Will Writing
I called in and spoke to an well informed, professional agent who further, asked pertinent questions, to ensure the right policy would be suited to my needs. I found the lady friendly and helpful.
15 February 2019
Community Group
Very professional staff, clear to understand and really kind to help.
15 February 2019
Virtual Assistant
Very impressed with the service and information provided by Yasin. Would not hesitate to recommend PolicyBee.
15 February 2019
Software Development
Great - fast and easy
15 February 2019
Estate Agency
Very easy to use website and great value.
15 February 2019
Business Consultancy
Polite, professional, did what they said they were going to do an d a reasonable price - well done.
15 February 2019
Training Consultancy
Very easy to use site explained everything that was required
10 February 2019
Architect
Very quick, friendly, professional and helpful. Amy was a pleasure to deal with and a real contrast previous experience of insurance brokers.
8 February 2019
Electrical Engineering Consultants
Brilliant. Painless and efficient paperwork sent smartly by PDF
5 February 2019
IT Consultancy and Contracting
Fast and easy to apply and obtain cover quickly.
4 February 2019
Recruitment Consultancy
The consultant was well experienced and took time to explain things to be which enabled me to make the right decision.
4 February 2019
Business Development Consultancy
Sarah was very helpful made the process easy and straightforward
She followed up on questions and called me back promptly with answers.
I have already recommended you to my network.
2 February 2019
Self-employed Teaching
..
2 February 2019
Human Resources Consultancy
Very easy to apply and buy the policy I wanted at a good price
1 February 2019
IT Contracting
So far first class, a large reduction in price from my previous insurance supplier for the same cover.
No hidden costs, even when paying in installments.
31 January 2019
Architectural Design
Catherine is really amazing!
I made so many enquiries to her, and she alway reply promptly letting me feel always welcome!
30 January 2019
Copywriting and Editing
PolicyBee not only found the cheapest quote but offered a very personal service. I was asked genuine questions about my business, rather than getting the sense of someone going through a checklist, which was what I got with other firms.

Also, my request was problematic as I wasn't sure to what extent I'd need cover for journalistic work. They went the extra mile to check what was acceptable to underwriters... and got my business as a result.
30 January 2019
Virtual Assistant
Website easy to use and to understand.
29 January 2019
Charity
quick service, polite and good result
28 January 2019
Copywriting and Editing
Really friendly and helpful staff. Flexible policy too. Quick and easy to setup.
Hopefully i will never need to use it.
Prefer to talk it through?

We’re here Mon-Fri, 9-5.30.

Give us a ring on
0345 561 0320

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Kerri-Ann Hockley
Head of Customer Service