Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0845 872 5090 or email contactus@policybee.co.uk and let us know.

Date: 1 Hour(s) ago
Rating:

Customer comment:

Fast service

PolicyBee response (where required):

Date: 13 Hour(s) ago
Rating:

Customer comment:

Probably the clearest, most efficient website I have ever used. Full marks!

PolicyBee response (where required):

Date: 16 Hour(s) ago
Rating:

Customer comment:

Very efficient - made the task as simple as possible.

PolicyBee response (where required):

Date: 16 Hour(s) ago
Rating:

Customer comment:

Excellent service and is this rare to come by these days! Jane Aldous explained everything clearly and concisely, called me at agreed times, emailed me with information immediately. I couldn't recommend her more highly. I was pleasantly surprised how different the service was compared to other business insurers I had spoken with. Thank you.

PolicyBee response (where required):
Wow, thanks!

I've passed your kind words on to Jane and, despite a little blushing, she's pleased you're pleased.

Thanks again, and do let us know if there's anything else you need.

Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk

Date: 36 Hour(s) ago
Rating:

Customer comment:

Great Customer personnel. His advice helped me save money. This is great service as generally insurance company try to take more money from customer :)

PolicyBee response (where required):

Date: 40 Hour(s) ago
Rating:

Customer comment:

I'd called 5 brokers for costs for professional indemnity insurance, not one single call back. Found this site, quoted and arranged insurance at a very competitive level and with easy to understand terms, total no brainer for me.

PolicyBee response (where required):

Date: 23-Feb-2015
Rating:

Customer comment:

Very quick to obtain a quote and a good proposal

PolicyBee response (where required):

Date: 23-Feb-2015
Rating:

Customer comment:

A smooth process from decision to execution. Well done. Thierry

PolicyBee response (where required):

Date: 23-Feb-2015
Rating:

Customer comment:

easy to use, efficient and clear website - took less than 10 minutes to secure PI cover. Job done!

PolicyBee response (where required):

Date: 22-Feb-2015
Rating:

Customer comment:

Well presented and simple to follow.

PolicyBee response (where required):

Date: 21-Feb-2015
Rating:

Customer comment:

The easiest insurance purchase I have ever made. Easy to choose level of cover and extremely clear pricing. Would recommend.

PolicyBee response (where required):

Date: 21-Feb-2015
Rating:

Customer comment:

Good service, excellent pricing

PolicyBee response (where required):

Date: 17-Feb-2015
Rating:

Customer comment:

Very easy to use and understand, a convenient way to insure.

PolicyBee response (where required):

Date: 16-Feb-2015
Rating:

Customer comment:

Competitive pricing, simple and clear website.

PolicyBee response (where required):

Date: 16-Feb-2015
Rating:

Customer comment:

Nice experience to set up a PI policy, website intuitive to use. Glad I used PolicyBee

PolicyBee response (where required):

Date: 15-Feb-2015
Rating:

Customer comment:

Incredibly quick and easy

PolicyBee response (where required):

Date: 14-Feb-2015
Rating:

Customer comment:

Hi, I have chosen you because I had problems with payment options in other providers. Your service allowed me to go through the process smoothly. Thanks

PolicyBee response (where required):

Date: 13-Feb-2015
Rating:

Customer comment:

fast and efficient service.

PolicyBee response (where required):

Date: 13-Feb-2015
Rating:

Customer comment:

Excellent service. Highly efficient! 100% recommend.

PolicyBee response (where required):

Date: 12-Feb-2015
Rating:

Customer comment:

Easy to manage, fast and clear.
An insurance that fits your needs.

PolicyBee response (where required):

Date: 12-Feb-2015
Rating:

Customer comment:

The process was clear and simple. There was no overdue pressure to purchase. The staff came across as friendly and knowledgeable

PolicyBee response (where required):

Date: 10-Feb-2015
Rating:

Customer comment:

Fantastic and helpful. Many thanks Laura Alcock.

PolicyBee response (where required):

Date: 10-Feb-2015
Rating:

Customer comment:

The system was so quick and easy to use, and the price was better than anything else we had been able to find. Great service, especially the industry specific criteria, which puts together a package for you based on your business sector.

PolicyBee response (where required):

Date: 09-Feb-2015
Rating:

Customer comment:

Very clear and easy to understand, took no time at all.

PolicyBee response (where required):

Date: 09-Feb-2015
Rating:

Customer comment:

Super helpful. Really know their stuff and take away the tough bit of finding the right insurance for you.

PolicyBee response (where required):

Date: 06-Feb-2015
Rating:

Customer comment:

I only dealt with them online but everything was fine

PolicyBee response (where required):

Date: 06-Feb-2015
Rating:

Customer comment:

an excellent straight forward website that's easy to navigate/use and a fast efficient service.

PolicyBee response (where required):

Date: 06-Feb-2015
Rating:

Customer comment:

Quick and easy to get details submitted and documents sent. Excellent way to work including the monthly direct debit option.
Have already recommended to a colleague.

PolicyBee response (where required):

Date: 06-Feb-2015
Rating:

Customer comment:

It was quick and cheap

PolicyBee response (where required):

Date: 04-Feb-2015
Rating:

Customer comment:

They were friendly fast efficient I found just what I was looking for with them

PolicyBee response (where required):

Date: 03-Feb-2015
Rating:

Customer comment:

I have been impressed by PolicyBee's simply and straightforward, no nonsense approach to insurance. Everything is set out clearly and easy to understand - the website is use friendly, and the person I spoke with on the telephone was helpful.

PolicyBee response (where required):

Date: 02-Feb-2015
Rating:

Customer comment:

Good service. Documents received very quickly

PolicyBee response (where required):

Date: 02-Feb-2015
Rating:

Customer comment:

quick and efficient

PolicyBee response (where required):

Date: 01-Feb-2015
Rating:

Customer comment:

Kept it simple and answered my questions clearly.

PolicyBee response (where required):

Date: 30-Jan-2015
Rating:

Customer comment:

First class service, fast and efficient. Great price! Loved the fact that on the web site I was able to see a photo of the person I contacted and when I called back, I was able to speak to Jane easily. I will definately recommend.

PolicyBee response (where required):

Date: 29-Jan-2015
Rating:

Customer comment:

Was simple and easy to use. Organised on the spot which was great.

PolicyBee response (where required):

Date: 29-Jan-2015
Rating:

Customer comment:

Service was simple and very efficient.
The fine print, with a legal version of 'double negatives' is difficult to decode in two places.

......I have a lingering doubt that, as someone simply working for myself, and not registered as ' a sole trader' or as indeed anything, there is some 'exemption to cover' clause which I have yet to discover.

PolicyBee response (where required):
Thanks for your feedback. Kerri-Ann has called and left a message that hopefully reassures you a little.

Policy wordings and small print are, unfortunately, something of a necessary evil. We do our best to decode and explain as much as we can, but the wordings are the insurer's and we can...

Date: 28-Jan-2015
Rating:

Customer comment:

Excellent service, very good rate, fast and easy to use.

PolicyBee response (where required):

Date: 27-Jan-2015
Rating:

Customer comment:

Setting up the professional indeminity was pretty much straightforward.

And also if help was required the online chat forum was useful.

PolicyBee response (where required):

Date: 26-Jan-2015
Rating:

Customer comment:

Just terrific service, no messing about like some other brokers. Immediate positive response to my request to backdate the policy to cover my current assignment.

PolicyBee response (where required):

Date: 25-Jan-2015
Rating:

Customer comment:

Very friendly, prompt and efficient service from the staff. Quick and easy to use website - would recommend to others.

PolicyBee response (where required):

Date: 25-Jan-2015
Rating:

Customer comment:

Clear website and great to have instant message with staff

PolicyBee response (where required):

Date: 25-Jan-2015
Rating:

Customer comment:

Really nice adviser who helped me on the phone. Respect!

PolicyBee response (where required):

Date: 24-Jan-2015
Rating:

Customer comment:

Too expensive

PolicyBee response (where required):

Date: 23-Jan-2015
Rating:

Customer comment:

Polite, professional, reassuring, responsive to needs

PolicyBee response (where required):

Date: 23-Jan-2015
Rating:

Customer comment:

I rang up for advice on the best policy for me as a freelance illustrator and I was helped by a professional and courteous advisor who went through the different packages step by step. In the end I was able to purchase a tailored policy to suit my needs for a very reasonable monthly interest free amount.

PolicyBee response (where required):

Date: 23-Jan-2015
Rating:

Customer comment:

Super service with a smile.

PolicyBee response (where required):

Date: 22-Jan-2015
Rating:

Customer comment:

Good clear instructions on website made this a very easy task. Breath of Fresh Air!.

PolicyBee response (where required):

Date: 21-Jan-2015
Rating:

Customer comment:

Top rate service. I needed to change the date on my policy and Laura Alcock sorted it in about 10 minutes. My new policy documents were emailed over to me within 5 minutes of me hanging up the phone. Absolutely amazing service - thanks. Could not recommend you highly enough

PolicyBee response (where required):

Date: 21-Jan-2015
Rating:

Customer comment:

Excellent speedy service, just what I needed

PolicyBee response (where required):

Date: 21-Jan-2015
Rating:

Customer comment:

Great customer service and value for money. I would definitely recommend.

PolicyBee response (where required):

Date: 21-Jan-2015
Rating:

Customer comment:

PolicyBee were quick and helpful. They didn't provide, or aim to provide, the specific advice that I needed when I asked but they gave me a good quote that I'm happy with.

PolicyBee response (where required):
Thanks for your feedback.

I'm sorry you didn't get the advice you needed. My colleague Nick has sent you an email – let him know what you need and he'll help in any way he can.

Thanks again.

Zoe Darrah
Marketing Assistant
zoe.darrah@policybee.co.uk

Date: 21-Jan-2015
Rating:

Customer comment:

Very quick and efficient, the advisor I spoke to was friendly, professional and extremely helpful. 10 out of 10 and I would recommend Policy Bee to all my friends.

PolicyBee response (where required):

Date: 20-Jan-2015
Rating:

Customer comment:

Very impressed - easy to fill in and reasonably priced. Documents arrive instantly and it's all done. Great.

Steve

PolicyBee response (where required):

Date: 19-Jan-2015
Rating:

Customer comment:

It was a very simple and straightforward process. Thank you!

PolicyBee response (where required):

Date: 16-Jan-2015
Rating:

Customer comment:

Very efficient and an excellent service

PolicyBee response (where required):

Date: 16-Jan-2015
Rating:

Customer comment:

Very professional service and reasonable prices.

PolicyBee response (where required):

Date: 16-Jan-2015
Rating:

Customer comment:

Very simply to get a quote efficient download of documents and payment details excellent so far!

PolicyBee response (where required):

Date: 15-Jan-2015
Rating:

Customer comment:

I had an online chat about certain response and the man was very helpful and prompt.

PolicyBee response (where required):

Date: 13-Jan-2015
Rating:

Customer comment:

I would have marked you excellent but when I went back into the quote and made some amendments it removed one of the covers and wouldn't allow me to reinstate do I had to do a brand new quote. Thought the quotes were excellent jowever

PolicyBee response (where required):
Yes, that's odd. Obviously shouldn't have happened, and thanks for letting us know it did.

Sorry if the glitch caused you problems. Glad to hear everything else went well though.

Let us know if you need anything else.

Zoe Darrah
Marketing Assistant
zoe.darr...

Date: 12-Jan-2015
Rating:

Customer comment:

Simple easy to use template and good follow up with documents etc.

PolicyBee response (where required):

Date: 12-Jan-2015
Rating:

Customer comment:

Great service, prompt and reassuring. The proposal form is detailed enough to get the confidence you are being covered. Very competitive as well.

PolicyBee response (where required):

Date: 11-Jan-2015
Rating:

Customer comment:

Simple, straightforward and quick quotation - what a good service should be. Also highly competitive compared to going to the same insurance provider direct.

PolicyBee response (where required):

Date: 08-Jan-2015
Rating:

Customer comment:

insurance was put in place very quickly and efficintly

PolicyBee response (where required):

Date: 06-Jan-2015
Rating:

Customer comment:

Straightforward and efficient

PolicyBee response (where required):

Date: 05-Jan-2015
Rating:

Customer comment:

Simple process to establish cost and limitations.

PolicyBee response (where required):

Date: 05-Jan-2015
Rating:

Customer comment:

When I confirmed my policy I did not receive the confirmation email with the specific certificates. Also the website does not have a facility where this information can be retrieved.

On a positive note I need the insurance as a matter of urgency and Policybee was the only company that could provide myself with professional indemnity insurance on a Saturday (it would have been excellent t if I received the email after purchasing the insurance.

PolicyBee response (where required):
Thank you for letting us know you had a problem.

I'm sorry you didn't get an email when you should've – looks like a technical glitch held it up.

You should now have an email with all your policy docs and certificates on it. Hope that's OK.

Thanks again and do...

Date: 04-Jan-2015
Rating:

Customer comment:

Good

PolicyBee response (where required):

Date: 04-Jan-2015
Rating:

Customer comment:

Very informative and helpful.

Many thanks

Paul

PolicyBee response (where required):

Date: 02-Jan-2015
Rating:

Customer comment:

Easy to sort out and to order

PolicyBee response (where required):

Date: 02-Jan-2015
Rating:

Customer comment:

Very easy and flexible solution for professionals looking for appropriate level of cover for a variety of their responsibilities.

PolicyBee response (where required):

Date: 31-Dec-2014
Rating:

Customer comment:

Efficient and polite service provided - the people I spoke with were very supportive of my requirements and offered good advice.

PolicyBee response (where required):

Date: 29-Dec-2014
Rating:

Customer comment:

Very quick response. Very helpful telephone support

PolicyBee response (where required):

Date: 27-Dec-2014
Rating:

Customer comment:

I "shopped around" looking at several business insurance companies and I can tell that Policy Bee was actually the cheapest one. I decided to buy four insurances from this company for the following reasons:

1. Cheapest than any other insurance company such as AXA and Aviva.
2. Plain and friendly language for customers to understand.
3. No hidden costs.
4. Straight forward customer service. I spoke to Jane twice about some doubts I have before committing so everything was straight to the point without complications.
5. I had my policies and T&Cs within minutes after I paid (It comes with a "change your mind" protection time framework just in case it you actually decide the insurance is not right for your business.

I am very happy about making the right choice for my business and my colleagues.

www.richereducation.co.uk

PolicyBee response (where required):

Date: 26-Dec-2014
Rating:

Customer comment:

I was satisfied with the uncomplicated nature of the process.

PolicyBee response (where required):

Date: 26-Dec-2014
Rating:

Customer comment:

The sales advisor was very good with helping with my application over the phone. Unfortunately, I was never contacted by the sales advisor the following day as promised, I found out later that my e-mail address was taken down as .co.uk instead of .com, but I also left a contact number on which I never received a call. This situation left in a lot of stress as I had to get a professional indemnity urgently, and due to the company business, I had been declined by other insurers (not brokers). I eventually applied on line, and the same sales advisor immediately called me and explained were the error occurred, and my policy as set up immediately and all documents were received within 2 days. So, in a way, I'm a happy costumer now, but the initial errors could have been avoided.

PolicyBee response (where required):
Sorry we got off to a bad start, hopefully after speaking to Kerri-Ann you now feel you’re in safe hands.

If you ever have any questions or concerns please call Kerri-Ann's direct line – 0845 872 5073 or drop her an email (kerriann.hockley@policybee.co.uk)

Many thanks
<...

Date: 24-Dec-2014
Rating:

Customer comment:

Very helpful staff when organising the quote. They did follow up on the quote but were not pushy, just reiterated the positives in the quote. Kerri Ann and the others made it all very easy. It was a pleasure doing business with you. Thanks

PolicyBee response (where required):

Date: 22-Dec-2014
Rating:

Customer comment:

The site was very easy to use to get the required quote and the telephone helpline was able to answer my three queries very quickly.

Would certainly use this again!

PolicyBee response (where required):

Date: 17-Dec-2014
Rating:

Customer comment:

Fantastic service delivery by a proactive staff team... Thanks so far.

PolicyBee response (where required):

Date: 14-Dec-2014
Rating:

Customer comment:

Knowledgeable when I rang to check any exclusions

PolicyBee response (where required):

Date: 14-Dec-2014
Rating:

Customer comment:

Understood my needs exactly, very supportive and offered excellent advice.

PolicyBee response (where required):

Date: 12-Dec-2014
Rating:

Customer comment:

Very quick and easy to use. Had business insurance for a very good price sorted in minutes!

PolicyBee response (where required):

Date: 11-Dec-2014
Rating:

Customer comment:

First class service

PolicyBee response (where required):

Date: 11-Dec-2014
Rating:

Customer comment:

The service was efficient and your representative was very helpful.

PolicyBee response (where required):

Date: 11-Dec-2014
Rating:

Customer comment:

Very impressed with the service. Clear documentation. Easy to use website. Very professional.

PolicyBee response (where required):

Date: 11-Dec-2014
Rating:

Customer comment:

every easy to use good service

PolicyBee response (where required):

Date: 09-Dec-2014
Rating:

Customer comment:

Very straightforward procedure, well explained and easy to use.

PolicyBee response (where required):

Date: 08-Dec-2014
Rating:

Customer comment:

All very straightforward - the form wasn't complicated and the quote was instant - no unnecessary hoops to jump through.

Two days after buying the policy we changed the company name and I was delighted to find that the process for updating the policy was equally simple. I'm very impressed and will recommend PolicyBee!

PolicyBee response (where required):

Date: 07-Dec-2014
Rating:

Customer comment:

Very helpful informative staff. Amount of information supplied was good and all very clear. Happy with the premium offered.

PolicyBee response (where required):

Date: 06-Dec-2014
Rating:

Customer comment:

Swift,no hassle service. Thanks

PolicyBee response (where required):

Date: 06-Dec-2014
Rating:

Customer comment:

Very simple and easy to use!

PolicyBee response (where required):

Date: 05-Dec-2014
Rating:

Customer comment:

Process was very simple and straight forward. Terms and condition concise and easy to understand.

PolicyBee response (where required):

Date: 05-Dec-2014
Rating:

Customer comment:

So quick and easy to use. Ability to custom your own policy rather than pay for things you don't need. Easy option selectors let you see the impact on price of the options you choose so you can make an informed decision. I managed to complete the whole process and get back to my work before an online quote comparison site had even delivered the quote results!

PolicyBee response (where required):
Ha! Glad to hear we were first past the post ...

Also glad to hear everything went swimmingly for you.

And thanks for taking the time to let us know – really appreciate it. Give us a shout if you need anything else.

Zoe Darrah
Marketing Assistant
zoe.d...

Date: 02-Dec-2014
Rating:

Customer comment:

:).

PolicyBee response (where required):

Date: 30-Nov-2014
Rating:

Customer comment:

fast and friendly to set up

PolicyBee response (where required):

Date: 30-Nov-2014
Rating:

Customer comment:

Good service and communication. Easy to deal with! Thank you

PolicyBee response (where required):

Date: 30-Nov-2014
Rating:

Customer comment:

Very efficient. Service couldn't be faulted.

PolicyBee response (where required):

Date: 28-Nov-2014
Rating:

Customer comment:

Fast quick easy process all done from my smartphoe

PolicyBee response (where required):

Date: 28-Nov-2014
Rating:

Customer comment:

A Brilliant service - not just a good internet site but the sales team really know their stuff and sort any issues incredibly quickly.

PolicyBee response (where required):

Date: 23-Nov-2014
Rating:

Customer comment:

Good website, good follow-up service, all documents immediately available

PolicyBee response (where required):

Buy online in minutes. Less admin, more business!
yay banner image
  • No admin charges
    For anything, ever
  • Buy online in minutes
    No forms, no fuss
  • Speedy service
    Less admin, more business
  • Interest-free Direct Debit
    Your budget, your way
Feefo Feedback

We're a Feefo Gold Trusted Merchant

Click here to find out why...