Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 03301 341 056 or email contactus@policybee.co.uk and let us know.

People like me
Show all
36 Hour(s) ago
Photographer
Website was easy to use. Information provided was to the point and easy to understand. Options available were perfect. Price was competitive.
40 Hour(s) ago
Charity
Think I spoke to Lisa and she was very helpful finding me insurance for our local club. Went though a lot of questions, was very polite and helpful. Will be in touch again next year.
26-Apr-2016
Technical Writing
Quick, friendly and helpful
22-Apr-2016
Training
Clear precise information given no hard sell ,options identified, payment taken easy !! one note just make sure the spellings are as you think they are. My email didn't get to me (but most impressive when I called you had linked my phone to my policy) and it was quickly apologised for and amended within minutes. Also having checked the docs my name has been spelt incorrectly. Non the less I still think the service has been been better than good and therefore I have marked you excellent.
Hello, and thanks for your feedback.

Sorry we misspelt your email address. But glad to hear it was sorted quickly.

Looking at your file, I can't see that we've changed your name (yet). If it's still wrong on your documents, please feel free to drop me a line and I'll make sure it's updated. We'll email over some new docs as soon as that's done.

Hope that's OK.

Thanks again.

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
22-Apr-2016
Proofreading and Editing
They really went the extra mile to help me: I received a fast response and clear explanations to my queries, and their service was friendly and personalised yet professional and efficient. I couldn't have asked for more. Thoroughly recommend!
21-Apr-2016
Web Hosting and Web Design/Development
Have only just signed up for insurance but so far their staff have been friendly and knowledgeable.
21-Apr-2016
Photographer
It was simple to get a quote and having not had insurance for a business (new start up) before it was quick and easy to get it all sorted out.
21-Apr-2016
Export Consultancy
This was sorted very quickly and efficiently and everything concluded over the phone. No hesitation in recommending PolicyBee
17-Apr-2016
Project Manager
Yasin has been excellent all the way
17-Apr-2016
Wedding & Portrait Photography
Very good customer service, I have been quoted and advised very well.
16-Apr-2016
Charity
Website was easy to use and the staff knowledgeble when I called with a query
15-Apr-2016
Wildlife Consultancy
They seemed very easy to talk to re some special requirements, and quick to come up with a solution.
15-Apr-2016
Editorial Consultancy
Easy to use the website and clear explanations. Got exactly what I wanted at a good price in a very short time with no fuss or bother.
15-Apr-2016
Freelance Tutor
Lisa and Hannah were really helpful and always polite.
13-Apr-2016
Environmental Consultancy
Excellent, no fuss, no hassle, policies downloaded straight away following payment.
12-Apr-2016
Accountancy (Chartered or Certified)
The consultant Sarah Adams I found to be extremely helpful and made the whole process of taking out a policy stress free.

Much appreciated.

Kind regards,

Mr Ellis
09-Apr-2016
Management Consultancy
Lisa was persistent but not a nuisance, and made the whole process very easy. The policy was clear, the online purchase once set up was easy and Ithought the price was reasonable.
09-Apr-2016
Software Development
Very helpful and incredibly swift sending of documents!
08-Apr-2016
Digital Media Consulting
Very easy website to navigate, with links to all the information I needed to make a decision about buying the right insurance for my business. The online chat feature was a bonus in getting a quick answer to two queries. Very impressive.
08-Apr-2016
Interior Design
Phone was answered almost immediately, very efficient and friendly staff, everything was explained in plain English, overall very,very good!
07-Apr-2016
Interim Manager
Easy to use and relatively painless
06-Apr-2016
Business Consultancy
Very good price and cover
04-Apr-2016
Computer Consultancy
Very easy to use, very clean and easy to understand method od getting the insurance cover.
03-Apr-2016
Architect
Sensible value, reasonably quick and efficient, no-brainer.
03-Apr-2016
Complaints Handler
A little expensive but overall good service and very quick to set up. friendly agent who helped me when I called. Would recommend!
03-Apr-2016
Project Management
easy to complete
02-Apr-2016
Sign Language Interpreting
Sarah Adams made everything very simple for me. She was friendly and exceedingly helpful. Thank you!
02-Apr-2016
Management Consultancy
Fast and efficient service thank you
29-Mar-2016
Photography
Quality communication in discussing policy with rep.
27-Mar-2016
Web Hosting and Web Design/Development
The automated process of purchasing business insurance was seamless.
23-Mar-2016
Photographer
Great, personal and friendly service - particular thanks to Lisa Carr for her patience and explaining! It was very nice not to be passed around a call centre.

Thanks again.

Rebecca
21-Mar-2016
Compliance Audit Consultancy
Got a quote online one evening, then when it needed a couple of further questions I received a call within an hour on the next working day and everything was set up within a few minutes. Excellent service.
20-Mar-2016
Fundraising Consultancy
Very efficient.
18-Mar-2016
HR Interim/Consultancy
helpful quick with easily accessible information.
17-Mar-2016
Videographer
I really like the interface. My policy selection was simple and required not much effort
17-Mar-2016
CDM Co-ordination
The web based system was easy to navigate, prices were reasonable and when I made a mistake with my email address a very pleasant lady phoned me to sort it out.
17-Mar-2016
Web Design & Development, Consultancy
Very friendly and helpful
14-Mar-2016
Wedding Photography
Quick, easy, polite, informative.
14-Mar-2016
Environmental Consultancy
Prompt, efficient and competitive.
13-Mar-2016
Quality Control Consultancy
Rang for clarification of cover and received clear information. Competitive pricing with good service.
13-Mar-2016
Estate/Lettings Agency
Very happy with the service I have received and will look forward to a great relationship.
12-Mar-2016
Proofreading and Editing
Very helpful staff on the telephone. Really helped me get the policy that best suited my needs. I will recommend.
12-Mar-2016
Photography
Great customer service. Very helpful and friendly staff (Vicky). I would definitely recommend PolicyBee.
12-Mar-2016
Business Consultant
Does what it says on the box!
10-Mar-2016
Management Consultancy
They gave me the wrong advise when I phoned to clarify a question, I confirmed this in email, then they called. The policy had to be cancelled, and a new one provided, however the service then from Yasin Akdemir was EXCELLENT, he was efficient and apologised for the first error. Because of his service and pleasant manner, I purchased the more expensive policy. Thanks.
Thanks for your feedback. So sorry about the initial confusion. I'm glad Yasin clarified things, and got you the right policy. I've already passed on your kind words.

If you need anything else, myself or Yasin are only a phone call or email away.

Many thanks

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
10-Mar-2016
Business Coaching / Consulting
Great, quick to use unlike others I tried ( and gave up on) before I found them. They deserve to do well
09-Mar-2016
Business Consultancy
A very good website, easy to use and made the whole process very painless!
09-Mar-2016
Accountancy (AAT)
Very painless experience, great value for money.
06-Mar-2016
Public Relations Consultancy
Really clear site and quote process, someone on the end of the phone to answer queries and the process of finalising and buying the policy was easy and quick. A great service.
05-Mar-2016
Virtual Assistant
Great service!
04-Mar-2016
Social Media and Copywriting
Great service
04-Mar-2016
Recruitment Consultancy
excellent service with prompt responses, i recommend 100%
04-Mar-2016
Financial Services Contractor
Good service and quite fast to use
03-Mar-2016
Complaints Handler
Very helpful and efficient service.
02-Mar-2016
Translation & Interpreting
I had answers to my questions straight away. I could compare all offers.
28-Feb-2016
Advertising Agency
Much better service than the other two companies I tried. Friendly and helpful. Thanks
27-Feb-2016
Health and Safety Consultancy
Easy, quick and competitive
25-Feb-2016
Videographer
Great, easy to use service, interface and support, thanks!
25-Feb-2016
Travel Agency
Excellent service and price from Lisa :-)
25-Feb-2016
Risk Management Consultancy
The service was excellent. The member of staff was evidently well trained and she had a nature understanding for speaking to clients professionally.

The whole process was simple and easy to arrange.

Will recommend
21-Feb-2016
Project Management
Policy bee was very straight forward and the operator was very courteous
Bit of trouble with the web service but they called me to give me a quote and initiate the policy
21-Feb-2016
Photographer
Everything was easy and simple. Had to ask a question in a chat and was answered perfectly with good news. I feel covered and not cheated with this insurance :D
18-Feb-2016
Cameraman
This was the only site I could find that allowed me to arrange for insurance online, without receiving a number of phone calls. All looks fine and what I needed. No nonsense and immediately had the policy and insurance certificate delivered to my inbox. Shall reserve judgment on how good the insurance is until I have the need to make a claim.
18-Feb-2016
Private Tutor
Excellent service! I spoke to Lisa Carr on both occasions and she was very friendly, helpful and efficient. It was so nice to speak to someone who took the time to answer all my questions and explain everything clearly.
I found it a very easy process which made me feel confident about using PolicyBee in the future. Thank you!
15-Feb-2016
Recruitment Agency
Excellent, knowledgeable, friendly service on the phone. Quick and easy to set up, no complicated forms. So simple, such a relief!
14-Feb-2016
Photographer
Sp far all good ;) Thank you
14-Feb-2016
Architectural Design
Great service very easy to use
12-Feb-2016
Site Manager
Efficient and helpful
11-Feb-2016
Software Development
Never before would I have expected buying insurance to be a pleasant experience. Thanks PolicyBee for being super helpful.
09-Feb-2016
Photographer and Videographer
Very helpful, no pressure to buy when speaking to advisors.
08-Feb-2016
Virtual Assistant
Easy to use website. Web chat for my questions very good. Policy information set up and following correspondence very good. Policy cover amounts very good for monthly fee. Thank you.
08-Feb-2016
Illustration Design
Extremely helpful, polite, got back quickly
07-Feb-2016
Virtual Assistant
Clear and concise. Appropriate for my needs
07-Feb-2016
Freelance Tutor
Straight forward no pestering
07-Feb-2016
Interior Design
I really liked being able to build my own insurance policy. The information was clear and concise. The prices are reasonable and it was possible to get cover online.
05-Feb-2016
Management Consultancy
I found the website easy to navigate. The form filling and quotation process was also simple. Good value insurance.
04-Feb-2016
Online Retailer
Excellent service!
01-Feb-2016
Draughtsman
The consultant spoke to me in plain English and helped me understand the requirments of my policy better.
31-Jan-2016
Virtual Assistant
Excellent service. Loving the callback action (rang back as promised) and also the £20 for both referrer and new customer. Thanks PolicyBee
30-Jan-2016
Graphic Design
Experience so far (live chat through to purchase of policy) has been very positive. Very personal and helpful service and clear information.
27-Jan-2016
Accountancy (Not Chartered or Certified)
Fantastic speaking to an actual person makes a huge difference. Thanks Sarah.
26-Jan-2016
Building Surveying
Fast informed and professional.
25-Jan-2016
Business Consultancy
Very easy on line process, excellent policy rate
24-Jan-2016
Payroll Services
Very quick and easy to get a quote - website works well and competitive price
Thank you
24-Jan-2016
Complaints Handler
Excellent service, very easy and fast communication, when I made a mistake, it was rectified straight away. Would recommend.
23-Jan-2016
Health and Safety Consultancy
It is good to phone up and get straight through to people who can deal with the issue.
19-Jan-2016
Recruitment Consultancy
Very quick decision on the insurance quote, and very reasonable costs. Didn't hurt at all compared to other companies
15-Jan-2016
Accountancy (ACCA)
Reasonable premium
15-Jan-2016
Virtual Assistant
Clear explanations given. Answered all my questions.
15-Jan-2016
Behavioural Consultancy
Lisa Carr was extremely efficient, helpful and polite. I was extremely satisfied with the service provided.
09-Jan-2016
Marketing and Business Consultancy
Very prompt, efficient service - no messing around with call backs and hard sell brokers. Excellent!
08-Jan-2016
Lecturer
Very helpful advice on phone call
07-Jan-2016
Complaints Handler
Dealt with queries arising from online application quite efficiently
07-Jan-2016
Bookkeeping
Prompt answer to phone call, no waiting and pressing multi options with messages to say how important your call is - such a relief.
Clear concise advice on choices available. Documents arrived by email within seconds. Stress free process - I would highly recommend.
06-Jan-2016
Nursing Agency
Very efficient process, very helpful questionnaire samples.

Keep up good work.

Nompi
06-Jan-2016
Certified Accountant
Excellent Service
06-Jan-2016
Newborn, Children & Family Photography
was quick and easy and they didnt keep ringing me...which another company did, and that lost the other company the sale even tho they were considerably cheaper
01-Jan-2016
Private Investigating
sevive was five star very easy to sort out on line
31-Dec-2015
Accountancy (Chartered or Certified)
Follow up was good by email. However I never received a single voice mail although it was claimed the rep tried to call me a number of times. Bit unprofessional.
Thanks very much for leaving feedback, and I'm sorry that sorting your insurance wasn't as smooth as you'd have liked.

I'm glad your insurance is now up and running, and if you have any questions in the future, feel free to get in touch with me directly.

Thanks again (and Happy New Year!).

Kerri-Ann

Kerri-Ann Hockley
Head of Customer Service
kerriann.hockley@policybee.co.uk
04-Jan-2016
Still happy to deal with PolicyBee and would recommend to others.
30-Dec-2015
Software Development
Very professional and "painless" process to purchase business insurance. They were always trying to be helpful, offering several options when asked and not pushy. After three years of purchasing from Simply Business, I am glad I found this broker. Simply Business has become the opposite to this - pushy, arrogant and time-consuming. The premiums offered from PolicyBee tend to be a bit higher (than that of SB). However, their service and streamlined process is worthwhile paying for a bit extra. They definitely know what small business owners need! Can recommend.
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Feefo Feedback

Great service

Over four years of it. Proven.

Kerri-Ann Hockley - Head of Customer Service %>

I'm Kerri-Ann,
Head of Customer Service

There's no call centre - just us humans. And we're easy to reach.

You can call me on 0345 222 5364,
or click 'Call me back'.

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