We're here to help
0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly
Back

Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

★★★★★
17 September 2024
Charity/not-for-profit organisation
Had a little issue online, so called instead. Met with a very polite person. Who had the policy all sorted and up and running within minutes.
★★★★★
16 September 2024
Garden Centre
Very straight forward and a good price. I had to call up for advise and was put straight through to an advisor who was very helpful. Many thanks!
★★★★★
16 September 2024
Management Consultancy
Really good service - needed to clarify points about the policy, had clear helpful guidance form a very helpful person. Good range of policies offered at a competitive price, website was easy to use.
★★★★★
15 September 2024
Aesthetics
Great, comprehensive, easy to use website and great for aesthetics practitioners.
★★★★★
15 September 2024
Teaching
Easy to navigate, great advice and explanation of what cover I need.
★★★★★
14 September 2024
Charity/not-for-profit organisation
Great price and Insurance arranged within a few minutes online.
★★★★★
13 September 2024
Journalist
Very good, clear information. I felt I was dealing with intelligent humans. Decent price
★★★★★
13 September 2024
Complementary therapy
Easy to use, very effiecient.
★★★★★
13 September 2024
Software Development
Helpful, quick to call back, Jenna was great to get us sorted.
★★★★★
13 September 2024
Photographer and Videographer
The application process was a lot more straightforward compared to other companies I went through the process of receiving cover from, but the information and variety of cover was also better. Saved me time and still received the cover I wanted all from one place, Great 👍🏻
★★★★★
12 September 2024
Charity/not-for-profit organisation
Very good service
★★★★★
12 September 2024
Charity/not-for-profit organisation
I have just purchased event insurance for my voluntary group. The whole process online was very easy and the staff were very helpful answering my questions.
★★★★★
12 September 2024
Aesthetics
Very easy and someone actually answered the phone unlike other insurers I tried. Really easy simple process. However, the policy wasn’t discussed or explained to me so I hope what I read I understood correctly.
Thanks for the kind words. Glad we were able to ring you and go through your policy with you in more detail. Trust everything about your cover is crystal clear now? And remember, if you ever need any more help, we’re always only a phone call away. Kind regards, Kerri-Ann Hockley, Director of Customer Services
★★★★★
12 September 2024
Domiciliary Care Agency
PolicyBee understands agency, called them explained my problems as i was let down by another company and i was so desperate as i had a deadline, they listened and dealt with my issues immediately, they promised to get me sorted ASAP, which they did, I would recommend them at anytime, They are so professional and their customer service is excellent.
★★★★★
11 September 2024
Charity/not-for-profit organisation
The agents were friendly, gave me the information and advice I needed. The policy was issued promptly.
★★★★★
11 September 2024
Complementary therapy
Quick and concise. Says what I’d does on the tin.
★★★★★
11 September 2024
Charity/not-for-profit organisation
Excellent. Simple to follow application form.
★★★★★
11 September 2024
Charity/not-for-profit organisation
Easy to get quote which was very competetive price
★★★★★
10 September 2024
Charity/not-for-profit organisation
Excellent service. Very helpful answered all my questions regarding insurance. Gave us the best deal. Definitely recommend them.
★★★★
9 September 2024
Tutoring Services
I got a good price with PolicyBee compared to what I was able to find elsewhere.
★★★★★
7 September 2024
Aesthetics
It’s really good 👍
★★★★★
7 September 2024
Virtual Assistant
Very easy to use and get a quote.

One of the things i liked, I could bespoke my cover to what i needed and didnt have to take loads of cover esp in my first year
★★★★★
6 September 2024
Private Tutor
Quick, efficient. Confirmation came via email straight away.
★★★★★
6 September 2024
PR Consultancy
Very helpful and easy to set up. Answered my questions so I could pick the correct aspects for my requirements.
★★★★★
6 September 2024
Charity/not-for-profit organisation
Friendly, helpful and reassuring
★★★★★
5 September 2024
Architectural Consultant
The policy information was clearly presented and easy to understand.
★★★★★
5 September 2024
Project Management
Great product
★★★★★
4 September 2024
Heating Engineering
Great to find a company that does not over charge for great service.
Thank you for a great experience and a fair price definitely recommend.
★★★★
4 September 2024
Complementary therapy
Very helpful on the phone, managed to take out my insurance cover with minimum effort.
★★★★★
4 September 2024
Charity/not-for-profit organisation
Genuine online insurance provider, no time wasting calls, quick and efficient
★★★★★
4 September 2024
Domiciliary Care Agency
Swift and efficient service. I was able to use the online service to input my details and a quote was done for me the next working day.
Very helpful company
★★★★★
4 September 2024
Health and Safety Training
Excellent service really nice snd friendly staff
I will always recommend my business partners,
Family and friends.
★★★★
4 September 2024
Charity/not-for-profit organisation
easy, quick and we got the right deal
★★★★★
3 September 2024
Landscape gardening
So simple and easy … thoroughly recommended 10/10
★★★★★
31 August 2024
Charity/not-for-profit organisation
All my possible questions were answered in the process. A lot of thought has obviously been given to the various types of small enterprises that can occur.
★★★★★
31 August 2024
Massage Therapist
It was quick & easy to get a quote at a reasonable price which I accepted
★★★★★
31 August 2024
Beauty therapy
Very efficient set up and great price
★★★★★
31 August 2024
Property Management
Very good level of service and Zoe was friendly and helpful in providing my quotation and finalising the policy details.
★★★★★
29 August 2024
Management Consultancy
It was prompt efficient and user friendly. I recently purchased professional indemnity and employee liability insurance policies from PolicyBee, and I couldn't be more satisfied with the service I received. From the very beginning, the team at PolicyBee was prompt and efficient, quickly understanding my specific needs and providing me with the right coverage without any hassle. They made the entire process smooth and straightforward, ensuring I had all the necessary information to make an informed decision. I highly recommend PolicyBee to anyone looking for reliable and professional insurance services.
★★★★★
27 August 2024
Event Organiser
Simple process with a very easy to navigate on line application, instant approval, immediate cover and provision of policy documents.
★★★★★
25 August 2024
Charity/not-for-profit organisation
Simple and quick.
★★★★★
24 August 2024
Charity/not-for-profit organisation
Exactly what I needed and the support was very helpful.
★★★★★
23 August 2024
Charity/not-for-profit organisation
Ready to set up public liability insurance.
Document access sent over email.
Good value.
★★★★★
23 August 2024
Aesthetics
Easy process and happy with cost of insurance provided.
★★★★★
23 August 2024
Regulatory Affairs Consultancy
A colleague recommended PolicyBee to me and I certainly wasn't disappointed. Catherine provided a really helpful, cheerful and informed service on the professional indemnity insurance which would best meet my needs. The policy I purchased was also competitively priced. This will certainly be my 'go to' company in future. Many thanks.
★★★★★
23 August 2024
Charity/not-for-profit organisation
Easy to use online site. Gives easy to read documentation and great prices.
Was able to get all the cover I needed easily and quickly.
★★★★
22 August 2024
Bookkeeping and payroll
You was recommended by someone I know and I can't comment on service as I done the whole thing online and didn't speak to an advisor but it was very easy and everything is well explained
★★★★★
21 August 2024
Publisher
Very prompt and professional service.
★★★★★
19 August 2024
Recruitment Consultancy
Super easy to navigate, very user friendly. Easy to set up insurance immediately
★★★★★
18 August 2024
Property Maintenance
Quick and easy best price
Quick to speak to someone
★★★★★
18 August 2024
Charity/not-for-profit organisation
Excellent = exactly what was required.
★★★★★
17 August 2024
Charity/not-for-profit organisation
I was giving the task of seeking out music insurance for our club.. As this was my first time doing this, I was slightly nervous. The guys at PB took me through the process and explained in detail what everything meant. This gave me the confidence to go over with my group the correct insurance package that would meet our needs..
★★★★★
16 August 2024
Needlecraft, knitting and sewing shop
Easy sensible company to deal with...Good value...Understood my requirements...tailored policy to suit...much better than all the others I tried
★★★★★
16 August 2024
Interior Design
Helpful, friendly and professional. Happy to keep answering all the questions I had were patient when I was dealing with others things throughout the process.
Would highly recommend Jenna.!
★★★★★
15 August 2024
Charity/not-for-profit organisation
Simple easy to use online forms
★★★★★
15 August 2024
Charity/not-for-profit organisation
Informative and easy to set up.
★★★★★
14 August 2024
Massage Therapist
Friendly staff and excellent options for insurance!
★★★★★
13 August 2024
Charity/not-for-profit organisation
Fast and efficient
★★★★★
13 August 2024
Charity/not-for-profit organisation
I've used PolicyBee a few times now for different businesses and they have always been very helpful if I had any queries. The process for getting signed up is straightforward and quick.
★★★★★
12 August 2024
Recruitment Agency
Very quick and easy to deal with would highly recommend
★★★★★
12 August 2024
Computer and tablet retailer
very good
★★★★★
11 August 2024
CAD technician (architectural)
simple easy to use service
★★★★★
11 August 2024
Charity/not-for-profit organisation
Very efficient and helpful.
★★★★★
9 August 2024
Charity/not-for-profit organisation
Easy to access. A very quick quotation yo meet my needs. Spoke with someone on the phone who was very polite and helpful. A good experience all round.
★★★★★
8 August 2024
Charity/not-for-profit organisation
Very helpful staff explaining the insurance.
★★★★★
8 August 2024
Cafe
First time we had policy from here so far good experience, price and quick quote ,easy step all so good so far .
★★★★★
7 August 2024
Cleaning Services
Helpful service
★★★★★
7 August 2024
Charity/not-for-profit organisation
Prompt and efficient service
★★★★★
7 August 2024
Charity/not-for-profit organisation
Very efficient and good value for money
★★★★★
6 August 2024
Domiciliary Care Agency
Excellent service. Would recommend them anyday
★★★★★
3 August 2024
Charity/not-for-profit organisation
Very supportive, took time to make sure the policy was right for me
★★★★★
2 August 2024
Cleaning Services
Easy to use and helpful staff, when I called to confirm details
★★★★★
2 August 2024
Charity/not-for-profit organisation
The gentleman who I spoke to from PolicyBee was extremely helpful and managed to get us a policy cheaper than the original quote for the craft group I run. He also seemed genuinely interested in what we do and why.
★★★★★
2 August 2024
Online Retailer
very swiftly dealt with, knew exactly what I wanted, and at a very good price, I have already recommended friends working in the same industry to opt for PolicyBee.
★★★★★
31 July 2024
Mechanical & Electrical Engineering
Great delivery and good product
★★★★★
31 July 2024
Gardening services
I had been recommended PolicyBee by a friend. I had spoken to various insurance providers and PolicyBee were by far the best. The man who I spoke to on the phone was very helpful and explained everything very clearly and in a way that I could understand and helped me go through everything. He was very friendly and professional.
★★★★★
31 July 2024
Eyelash Technician
Very easy to set up great price & easy to change and update your account online.
★★★★
31 July 2024
Charity/not-for-profit organisation
Effective and helpful
★★★★★
30 July 2024
Online Retailer
I found the process easy to follow, it was just a case of selecting which options were relevant to your needs and requirements. I called up regarding a small query which was answered with the confirmation I required. All in all the experience was a positive one.
★★★★
29 July 2024
Cleaning Services
Very easy and straightforward
★★★★★
29 July 2024
Coaching/Counselling
Very straightforward and transparent service, with kind and prompt staff.
I highly recommend choosing PolicyBee!
★★★★★
29 July 2024
Alternative therapist
Great service cheaper than my existing insurance company and actually converted me for treatmenf insurance whereas my lady policy had exclusions that stand even pointed out to me.
★★★★★
28 July 2024
Carpentry and joinery
fast and easy application and a great fair price
★★★★★
28 July 2024
Virtual Assistant
Customer service was excellent. All questions answered.
★★★★★
26 July 2024
Aesthetics
I applied online and there were no issues, really straightforward, easy to use and super efficient.
No pestering phone calls etc

Would recommend
★★★★★
26 July 2024
Charity/not-for-profit organisation
Simple to navigate website, called to ask a question and phone was answered straight away, the person I spoke to was knowledgeable and able to answer my question. Customer service goes a long way for me, price was great, will definitely ve using PolicyBee again !
★★★★★
25 July 2024
Copywriting and Editing
I wasn't sure what insurance I needed to called and spoke to Jenna, she was super friendly and very helpful. I felt more informed and happy make a decision.
★★★★★
25 July 2024
Aesthetics
Really good. Fast, efficient and does the job.
★★★★★
24 July 2024
Tax advisor
Simple, straightforward and good value. No ridiculous forms or questions that don't apply. Helpful over the phone and easy to get what I wanted.
★★★★★
24 July 2024
Aesthetics
Very easy very quick I wanted insurance and I got signed up at a reasonable price within ten mins
Thank you
★★★★★
24 July 2024
Architect
Excellent service at a good price.
★★★★★
21 July 2024
Cleaning Services
Excellent extremely easy to use. Many thanks.
★★★★★
20 July 2024
Beauty therapy
The service provided was of exceptional quality and exceeded expectations.
★★★★★
19 July 2024
Tutoring Services
I found the service helpful and communicated with customer service about specific policies. I highly recommend this to my friends who run their own businesses.
★★★★★
19 July 2024
Proofreading and Editing
Arranging insurance for my business was something I was putting off. I expected it to be complicated and expensive. I couldn't have been more wrong, and am so pleased I was recommended PolicyBee by a colleague. The process was clear, straightforward, all completed within a few clicks, and the price was extremely reasonable. It couldn't have been easier, and I'm more than happy to recommend them to others. First class.
★★★★★
17 July 2024
Beauty & Complementary Therapies
Easy to navigate and purchase via website though c9ntacted them via email and responded really quickly, very helpful answered my query and amended my policy straight away. Great price too.
★★★★★
17 July 2024
Cleaning Services
Very professional and helpful
★★★★★
15 July 2024
Charity/not-for-profit organisation
Very good service and excellent communication from them, no hassle setting up the insurance would be happy to recommend this company and I will be using them again
★★★★★
13 July 2024
Charity/not-for-profit organisation
Very competitive price, simple process. Rang up to speak to someone, short wait and user friendly information.
★★★★★
12 July 2024
Estate Agency
Helpful and professional

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Sarah Adams
Sales Team Leader
Yasin Akdemir
Schemes Team Leader
Zoe Langford
Senior Account Executive
0345 561 0320