Complaints

If there's anything you're not happy about, we assume you want things put right quickly and without fuss.


If you have a complaint

Contact us by:

Phone:
0345 561 0320
9am to 5.30pm, Monday to Friday
Or get us to call you
Email: complaints@policybee.co.uk
Post: PolicyBee LLP
14 Brightwell Barns
Waldringfield Road
Brightwell
IP10 0BJ

Our commitment to you

We’ll do our best to resolve your complaint as quickly as possible. In some cases we may need to involve your insurer – we’ll let you know if and when that happens.

If you don’t agree with our decision, you can contact the Financial Ombudsman Service (FOS). The FOS is an independent organisation that settles disputes between consumers and financial services companies.

We’re committed to satisfactorily resolving your complaint before FOS intervention is necessary.


Contact the FOS by:

Phone:
0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Post: Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE
Web: http://www.financial-ombudsman.org.uk/

The European Commission also provides an online dispute resolution (ODR) platform that allows you to submit your complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for our insurers is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit https://ec.europa.eu/odr



Buy online in minutes. Less admin, more business!
yay banner image
  • No admin charges
    For anything, ever
  • Buy online in minutes
    No forms, no fuss
  • Speedy service
    Less admin, more business
  • Interest-free Direct Debit
    Your budget, your way
What our customers say ...
Very easy to find the cover I wanted and to put it in place. That ease of doing business is key to me.
An efficient, convenient service.
All aspects of contact, quotation and putting cover in place were exemplary.
Refreshingly straightforward approach; very good people to deal with.
PolicyBee gave me an unbeatable quote online. The process was so easy and I was insured within minutes.