If there's anything you're not happy about, we assume you want things put right quickly and without fuss.

If you have a complaint

Contact us by:

0345 561 0320
9am to 5.30pm, Monday to Friday
Or get us to call you
Post: PolicyBee LLP
14 Brightwell Barns
Waldringfield Road
IP10 0BJ

Our commitment to you

We’ll do our best to resolve your complaint as quickly as possible. In some cases we may need to involve your insurer – we’ll let you know if and when that happens.

If you don’t agree with our decision, you can contact the Financial Ombudsman Service (FOS). The FOS is an independent organisation that settles disputes between consumers and financial services companies.

We’re committed to satisfactorily resolving your complaint before FOS intervention is necessary.

Contact the FOS by:

0800 023 4567
Post: Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9GE

The European Commission also provides an online dispute resolution (ODR) platform that allows you to submit your complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for our insurers is the Financial Ombudsman Service, which can be contacted directly using the contact details above. For more information about ODR please visit

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