Our people

Kerri-Ann is the beating heart of our customer service team. She’s responsible for making sure every customer has the best possible experience. And that our team uphold the highest possible standards. Her degree in law focused on civil liability disputes, perfectly preparing her to advocate on our customer’s behalf, especially when it comes to professional indemnity insurance.

She’s also one of our longest serving team members, having been with PolicyBee for over 20 years.

As a mum of three, chances are you’ll find Kerri-Ann just as busy when she’s out of the office. When she’s able to get some time for herself, she’s a lover of live sport and the odd shopping spree.

If it’s got anything to do with strategy or stats, then Mark’s our man. As our director of business development, he works closely with our insurers to provide great protection for our customers. He also manages our development team, who help make our online experience smooth and easy. On top of that, he’s certified by the Chartered Insurance Institute (CII)*.

When he’s out of the office, Mark’s a self-proclaimed taxi service for his two sons. When he’s not driving around, he likes to keep fit, travel, cook, and enjoy the sun, when the British weather allows.

*The CII is the largest professional body for insurers in the UK. To be certified, members have to pass a set of exams to show their knowledge and uphold strict standards in their work.

As our master of claims, Jane has the answers when it comes to one of insurance’s trickiest subjects. With over 35 years of experience in the industry, 20 of which have been at PolicyBee, her expertise is invaluable to our customers – whether she’s on the phone, advocating for our customers, or supporting the team.

She’s also certified by the Chartered Insurance Institute (CII)*, which is a sure sign she really knows her stuff.

*The CII is the largest professional body for insurers in the UK. To be certified, members have to pass a set of exams to show their knowledge and uphold strict standards in their work.

As the Head of New Business, Sarah’s responsible for making sure all our new customers are looked after.

Having been with PolicyBee for over 15 years, and working in insurance for over 20 years, Sarah’s experience is invaluable to us and our customers. She uses this experience to improve our service, mentor her team, and work with our insurers to offer great products to our customers. She’s also certified by the Chartered Insurance Institute (CII).*

Outside of her busy 9-to-5, Sarah spends a lot of her time enjoying the outdoors, either on a walk or at the beach. She’s also a keen traveller and loves exploring new places.

*The CII is the largest professional body for insurers in the UK. To be certified, members have to pass a set of exams to show their knowledge and uphold strict standards in their work.

Zo is one of the friendly faces who greet our new customers. As a senior account executive in the new business team, she has one goal: helping people find the perfect insurance for their business. Over the last 8 years, she’s developed her insurance expertise at PolicyBee. Culminating in achieving a diploma in insurance from the Chartered Insurance Institute (CII).*

When she’s not giving great insurance advice, Zo enjoys relaxing with a good book, keeping fit, and traveling.

*The CII is the largest professional body for insurers in the UK. To be certified, members have to pass a set of exams to show their knowledge and uphold strict standards in their work.

Carla is a key part our medical malpractice team. As a senior account executive, she helps dozens of customers every day find the perfect insurance for their business. She recently achieved Chartered Insurance Institute (CII) certification* too, showing her dedication to providing expert advice.

In the outside world, Carla enjoys spending time with her pooch. She’s also a foodie who, alongside her fiancé Kye, enjoys finding new and exciting places to chow down.

*The CII is the largest professional body for insurers in the UK. To be certified, members have to pass a set of exams to show their knowledge and uphold strict standards in their work.

Lauren is our go-to for all things medical malpractice. As a team leader, she helps guide our customers to the products they need in an area that’s always evolving. She’s also certified as an insurance expert by the Chartered Insurance Institute (CII)*.

In her personal life, Lauren always has a DIY project on the go. As well as being a fully-qualified hairdresser, she loves settling down with a good book and snuggling up with her two dogs (she may or may not cut her dogs’ hair).

*The CII is the largest professional body for insurers in the UK. To be certified, members have to pass a set of exams to show their knowledge and uphold strict standards in their work.

With over 13 years of experience in the insurance industry, our schemes team leader, Yasin, knows the industry inside and out. As well as leading and mentoring his team, he works with our insurers to bring new products to our customers. He’s been certified by the Chartered Insurance Institute (CII)* for several years, demonstrating his expertise and dedication within the insurance industry.

As a new father, his time outside the office is either spent with his wife and son or cheering on his beloved Arsenal.

*The CII is the largest professional body for insurers in the UK. To be certified, members have to pass a set of exams to show their knowledge and uphold strict standards in their work.

Lisa is our customer champion, responsible for making sure all our customers have a great experience with us. She also works hard with insurers behind the scenes, so you can be confident that we’re holding them accountable for the service they provide you too.

She’s been certified by the Chartered Insurance Institute (CII)* for over 6 years, and has worked in insurance for more than 20 years in total. It’s safe to say her experience and expertise is invaluable!

Outside of the busy day-to-day, Lisa loves a carefree beach holiday with her family. And maybe the odd Aperol spritz.

*The CII is the largest professional body for insurers in the UK. To be certified, members have to pass a set of exams to show their knowledge and uphold strict standards in their work.

Lisa's been certified by the Chartered Insurance Institute (CII)* for over 3 years and is our guru for existing customers. Whether they’re looking to renew their cover, make changes, or just ask a few tricky questions. Not only is she the go-to point in the team, she personally looks after customers with the most complex insurance needs.

Outside of the insurance world, Lisa definitely has the most unique pet at PolicyBee, a snake. Not sure how her dog Rex feels about that. She’s also a busy mum of two and a keen reader.

*The CII is the largest professional body for insurers in the UK. To be certified, members have to pass a set of exams to show their knowledge and uphold strict standards in their work.

As Head of Compliance, Paul is in charge of making sure we meet our responsibilities as an insurance broker. Since joining over four years ago, he’s supported everyone at PolicyBee by training, auditing, and updating us on FCA regulation.

When he takes his compliance hat off, Paul is a keen hiker and loves spending time supporting his sport-loving children. Whether it’s at a football game or an athletics meet.

Alexandra is a key part of our copywriting team, with a particular focus on our blog content. Her first PolicyBee blog was published in 2015, and she’s been writing for us ever since. Her postgraduate diploma in journalism and extensive copywriting experience give her the skills to write on any insurance or business subject and across any industry.

In her spare time, Alexandra is a keen reader, with a stack of up to 20 books on the go at any given time. She's also an advocate for ugly shoes, the sauna, and enjoying a pasteis de nata or two.

Every copywriter needs a great editor, and that’s where Kate comes in. As our content lead, Kate makes sure all the content we produce represents everything PolicyBee stands for. With a postgraduate journalism diploma and NCTJ certificate, she's worked in business journalism and magazine publishing for most of her career. So there's no one better for the job.

When she’s not in the office, you can probably find Kate in the garden or her greenhouse. Or celebrating (hopefully) with her family at Portman Road as an Ipswich Town season ticket holder.

With over 9 years of experience as a copywriter and content marketer, Pete is a key part of our copywriting team. He’s written across a variety of industries, including insurance, medicine, technology, and retail. His versatility means he's perfectly placed to write in-depth content of all kinds across numerous subject areas.

Outside of work, Pete’s a keen hiker, swimmer, and traveller. He also spends his spare time dog sitting and walking with his partner, Amy.

Steph is one of our resident wordsmiths, with over 10 years of experience as a copywriter and a degree in film. Whether it’s an article, a script, or social media, Steph can turn her passion and creativity to any written medium.

When she’s out of the office, she’s a busy mum of two – three if you count her belligerent old cat, Travis. She loves live music, spending time at the beach, and caring for close to 100 house plants.