Privacy policy

Changes to this statement

We occasionally update our confidentiality statement. You're encouraged to check back every now and then to see how we're protecting your information.

Using your information

The information we collect may be used for insurance administration by us, and may be disclosed to regulatory bodies for monitoring and/or enforcing our compliance with regulatory requirements.

We share the data you provide with selected insurance providers and Feefo – a customer satisfaction research company. We also use your information to perform statistical analysis of our site, to communicate with you, or arrange for delivery of products or services. By asking for a quote, you consent to your data being shared with our insurance providers.

These businesses will not use your personal information except to provide services via us. They are required to maintain the confidentiality of your information.

You may opt out of receiving emails from us containing news and information about our services. All our emails contain an unsubscribe link. Alternatively, call us on 03301 341 056 or email

We do not sell, rent or lease customer data to third parties.

Security of your personal information

We secure any personal information you have provided on computer servers in a controlled, secure environment, and protect that information from unauthorised access, use or disclosure.

We will only disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:

  1. Conform to the edicts of the law or comply with legal process served on us.
  2. Protect and defend our rights or property.
  3. Protect the personal safety of our users or the public.

We keep track of visits to our web pages in order to assess how our services are being used and to help us improve them.

Use of cookies

We collect standard internet log information and details of visitor behaviour patterns – essential in helping us provide a fast, bug-free service with relevant information. We use nine cookies, four of which are managed by Google Analytics and persist for one year. Five are managed by Infinity Tracking. Two more are managed by us, and expire when you close your web browser.

If accepted by your browser, the four Google Analytics cookies and three AdInsight cookies will store on your hard drive, while the two cookies managed by ourselves will reside in memory. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

We consider each cookie essential to our website's performance. Here we chart their identity, individual purpose and categorisation according to The International Chamber of Commerce UK.

Cookie: _utma, _utmb, _utmc, _utmz

Category: Performance

Purpose: These are Google Analytics cookies, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.

For more information: Google’s privacy policy click here.

To opt out of being tracked by Google Analytics across all websites click here.

Cookie: ASP.NET_SessionId

Category: Strictly necessary

Purpose:This cookie is essential for the e-commerce path. This cookie is deleted when you close your browser.

For more information: How and why session IDs are reused in ASP.NET

Cookie: Pbee Session Tracker

Category: Performance

Purpose: This cookie traces your movements within only this website, essential to our ongoing improvement. This cookie is deleted when you close your browser.

Cookie: ictf_master, ictf_il1078, ictf_in1078, ict_0, ict_master

Category: Performance

Purpose: These are Infinity tracking cookies, used to understand the interaction between the website and our phone system. These cookies (ictf_master, ictf_il, ictf_in) are classified as 'first party' ie, data is not being gathered for anyone else. Cookies ict_0 and ict_master are 'third party' cookies that enable the display of a unique phone number to assist in linking calls to online visitors. We use the information gathered to compile reports that help us to understand how people interact with our business.

Due to our cookies falling into only "strictly necessary" and "performance" cookies, we deem this content sufficient in complying with UK law requiring website operators to ask for permission when placing cookies on visitors' devices – as per The International Chamber of Commerce UK.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

If you choose to decline cookies, you will not be able to fully experience this website and you will not be able to move through the e-commerce quote and buy process.

Web analytics

This site uses SessionCam, a web analytics service. SessionCam may record mouse clicks, mouse movements, scrolling activity as well as some of the text you type in this website.

This site does not use SessionCam to collect any personally identifiable information entered in this website. SessionCam does not track your browsing habits across web sites which do not use SessionCam services.

For more information click here to see SessionCam's privacy policy.

We are using the information collected by SessionCam to improve the performance of our website to the benefit our visitors.

External websites

This privacy policy does not cover external websites that are linked to PolicyBee.

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