How we deal with your claim
Speed and certainty
When it comes to claims, you want both. And that's exactly what you get.
- Speed – the quicker you can get on with running your business, the better.
- Certainty – the knowledge you're in safe hands, with an expert fighting your corner.
Here's how we do it.
Claims are inconvenient at best. And the cause of many sleepless nights at worst. Having a direct line to one person dealing with everything for you has got to help.
Your adviser co-ordinates the claims process, making sure everything happens when it should, badgering your insurer on your behalf and arguing your case if needs be. They're not bad at lending a sympathetic ear, either.
Insurance can be bewildering. A complicated professional indemnity claim even more so. It's unlikely you have the time or the inclination to find out what you need to know.
All our insurers have legally trained claims underwriters and in-house solicitors. We work with them, guiding you through the legal minefield, preparing your case and making sure you know the dos and don'ts of dealing with disgruntled clients.
On the ball
Sometimes, dealing with a difficult situation quickly and making sure it doesn't get out of hand is more important than anything else. It's all about priorities.
Our priority is your claim. Whether it's a broken laptop or a cross client, your file is always at the top.
That's if we actually used files of course. Which we don't because all they do is slow us down.
To claim or not to claim?
We can only help if we know there's a problem. Even if you're not sure there is, it's best to talk it through anyway. Call us on 0345 561 0320 and we'll take it from there.