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Professional insurance
with a personal touch
We're here to help
0345 561 0320
Mon-Fri, 9am-5.30pm, local rate & mobile friendly

Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
23 January 2020
Counselling
I am very happy with their services.
22 January 2020
Beauty therapy
Made the purchase easy and hope they make it just as easy to make a claim shoukd ever the need arise. only then can I give a true rating. But initial communication Good.
20 January 2020
IT Contracting
Jane was incredibly helpful and listened to all of my requirements and was able to not only put the policy in place but offer excellent flexibility in terms of dates and ease of amending amounts of cover where necessary. Perfect experience! Thanks Jayne :)
20 January 2020
Virtual Assistant
Cover organised really quickly and professionally. Happy with the service.
20 January 2020
Coaching and leadership development
Simple and straightforward. What's not to love?
19 January 2020
Exercise instructor
Excellent service, quick, easy and able to answer questions asked around categories pretty easily. Would recommend.
19 January 2020
Management Consultancy
Very quick and simple process. I did not know the PolicyBee brand, so I tried going directly to a couple of well-known insurance brands - and wasted a lot of time.
19 January 2020
Photography
Great experience when taking out new business insurance. Cheaper than my current provider & they provide interest free monthly instalments , knowledgeable advisor .. email with all the paperwork cane through within minutes of call ending. Nice, easy transaction .. thank you PolicyBee
18 January 2020
Civil Engineering Consultancy
From the first telephone call to the last one this company were efficient and very helpful
Definitely recommend this company. A third cheaper than our last 2 years business insurance.
18 January 2020
Bookkeeping
Easy to follow instant quotes unlike numerous other sites and a quick service insured within 5 minutes all you want perfect 👌🏻
17 January 2020
Videographer
Very simple and easy to set up. No endless questions. Covered for everything I need.
16 January 2020
Virtual Assistant
Very easy to set up the policy. Efficient and simple to use.
16 January 2020
Coaching, training and education
The whole process of buying my insurance was made easy and quick because of the easily navigated website.
16 January 2020
Will Writing
handy :)
16 January 2020
Community Group
Everything was so easy and prices were reasonable.
16 January 2020
Aesthetics
Friendly staff, helpful. Not pushy. Great service
15 January 2020
Building Surveying (RICS)
Price and service were both excellent and staff were very helpful both on-line and on the telephone. Yes I would recommend them.
12 January 2020
Aesthetics
Excellent
9 January 2020
Coaching/Counselling
Excellent customer service- the rep was very efficient, friendly and polite. Everything was sorted quickly and efficiently.
9 January 2020
Ukulele group
Friendly and I was able to talk to the same person when I called
9 January 2020
Training Consultancy
Easy simple and quick
8 January 2020
Interior Design
Quick and easy to use
8 January 2020
Proofreading and Editing
Everything was very clear online but I preferred to call and the person I spoke to was extremely helpful. All sorted in minutes.
4 January 2020
Mental health support group
I was able to access insurance for my charity online and I also telephoned and received advice on the phone to clarify something.
4 January 2020
Accountancy (Chartered or Certified)
Quick and easy. Efficient with online storage for my documentation.
3 January 2020
Accountancy (CIMA)
Laura was very helpful guiding me to tailor my policy to my practice
2 January 2020
Recruitment Agency
I am a one man band recruitment agency and needed to secure business insurance (PL and PI) in order to meet the criteria of working with a particular client. I shopped around and maybe spent a couple of hours completing online forms and speaking to people to get quotes. I came across PolicyBee's page at the end and just found it extremely user friendly, and got a quote in minutes. I did everything online (they beat all my other quotes) and I had access to my documents instantly. Wish I'd come across PolicyBee's website first!!
1 January 2020
Community association
The questions and attitude of the person I was dealing with was excellent
1 January 2020
Accountancy (ICAEW)
Very Good
30 December 2019
Health and Safety Training
The personalised service provided by Lisa was exemplary. She listened to the new company's service and insurance requirements and provided us with excellent Customer Service. We will definitely use again and recommend.
30 December 2019
Risk assessment
easy to follow the website and good value for money
22 December 2019
Psychotherapist
Excellent customer services
22 December 2019
Walking group
Friendly and efficient
22 December 2019
Photography
very good for allowing me to enroll back for insurance for photography equipment six months later due a to a death in my family.
19 December 2019
Proofreading and Editing
I thought the online experience extremely good and I then rang - and wow, it was fabulous! Yasin Akdemir dealt with my needs swiftly and clearly and my anxieties vanished! I immediately passed PolicyBee's details to a work colleague, another freelance, who is in the same need!
Hello, and thanks so much for your kind words. I'm so pleased to hear you got what you needed with minimum fuss. I'll make sure Yasin gets a pat on the back :)

Thanks also for passing on our details to your colleague. Remind them to mention you if they buy and you'll both get £20.

It's great to have you with us. Do get in touch if there's anything else you need.

Best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
18 December 2019
Recruitment Agency
Excellent UX plus a clear and competitive quote. Will recommend to others!
17 December 2019
Environmental Consultancy
clear service all the way through
16 December 2019
Proofreading and Editing
Advisers were very helpful when I phoned some queries about the policy, and also made the payment process very swift. I would recommend the company to anyone looking for a similar policy.
16 December 2019
Charity
Couldn't complete the online quote form - it wouldn't move forward - kept asking for information but didn't explain what.
Customer support was much better.
16 December 2019
Web Design & Development, Consultancy
Easy to use and competitive pricing.
15 December 2019
Energy Assessors
I was very happy with the service I got
13 December 2019
Strategic consultancy
Very helpful, clear info and straightforward approach. I'd recommend to others.
13 December 2019
Charity
Efficient, reasonably priced and very helpful
11 December 2019
Health and Safety Consultancy
Very good no fuss easy to use to get quote! With good back up information
8 December 2019
Proofreading
I found the procedure to be straightforward (very necessary!) and speedy.
8 December 2019
IT Contracting
Quick, slick and professional, they got to the heart of what I needed with no hassle. Top prices too! Highly recommended.
7 December 2019
Videographer
Quick, simple application. Suited my business perfectly.
6 December 2019
Beauty therapy
Absolutely perfect service, I didn’t really know what I needed when I rang and Laura helped me through the process in a very lovely manner made it an easy exciting step in my bus’s I was so Thankyou so much Laura, xo
5 December 2019
Online Retailer
Easy to use. Easy options. Straight forward on terms.
4 December 2019
Theatre group
Customer service was exceptional. Catherine answered my questions and sent me the relevant forms quickly. At no point did I feel that I was being ‘sold to’ or being pushed in to buying products that I didn’t need or want.
I would gladly buy my group’s insurance through PolicyBee in the future.
2 December 2019
Beauty therapy
Getting insurance was very easy and straight forward. All docs are available online and can be downloaded!
2 December 2019
Surveying
Efficient and excellent service
1 December 2019
Virtual Assistant
Getting the insurance was quick, easy and straight forward. The customer service team were helpful and professional.
25 November 2019
Arts or Music Group
They were helpful, friendly and took time to understand what sort of organisation we are and what we do.
24 November 2019
Sports therapist
Pricing was clear and very reasonable. The level of cover is perfect for this industry and underwritten by Hiscox.
23 November 2019
Business Consultancy / Project Management
Easy to set up. Well explained on website and fair price.
23 November 2019
IT Consultancy and Contracting
Impressed about the fast quote and process to get the insurance I wanted! I was in touch with another broker which was disappointing!
20 November 2019
Children's club
The costumer service was excellent!
19 November 2019
Masseur
Very friendly and helpful service
18 November 2019
Community Group
Amy was very helpful and we got a much better quote than with another broker
16 November 2019
Virtual Assistant
Easy to do - straight forward - set up with no issues.
15 November 2019
Accountancy (ICAEW)
Catherine was extremely helpful, guiding me through to ensure I got exactly the insurance I need. I would definitely recommend to others
14 November 2019
Interior Design
Very helpful and most definitely saved me money avoiding some unnecessary cover! Thanks
13 November 2019
Nursing recruitment
They did very well. They gave me feedback ontime.
13 November 2019
Beauty & Complementary Therapies
Extremely helpful. Policy sorted in minutes Would definitely recommend
11 November 2019
Risk Management Consultancy
Very straight forward application process. After a few questions, I was offered a minimum set of policies and covers in order to help protect my business appropriately. I was then able to add additional policy covers based on my own preferences. The payment process is quick and easy. All in all less than 15 min to review my insurance covers and protect my business.
11 November 2019
Accountancy (Chartered or Certified)
The process for taking out PII is made very easy and clear to understand. The Chat helpline was very helpful too although I would have liked to receive a copy of the transcript.
Hello, and thanks for your feedback.

My colleague Nick has emailed you the live chat transcript. Hope it's OK - let us know if there's anything else you need.

Best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
11-Nov-2019
I have now received the transcript. Thank you so much for the quick professional response.
8 November 2019
Youth club
It was so easy to get the cover that I was looking for. Documents sent through straight away as well. Fantastic!
8 November 2019
Charity
The advisor I talked to helped me to complete the online form after it would not let me continue.
I had not answered questions which were not on the online form.
He answered my questions clearly, without insurance terms.
4 November 2019
Charity
Really friendly and helpful!
4 November 2019
IT Contracting
Excellent and professional
3 November 2019
Dance group
Having searched the internet and not found what I needed, I was delighted to discover that PolicyBee could provide exactly the Public Liability Insurance I needed for my small not-for-profit group. They listened carefully, explained all the legal aspects and quickly and promptly produced precisely what was required. Friendly and helpful staff - highly recommended.
3 November 2019
Charity
Policy and level of cover met our requirements and budget
2 November 2019
Business Management Consultancy
Quick, Easy and professional help to resolve my problem
1 November 2019
Web Development
Really easy to get a cover even retrospectively and for business outside of the uk. After spending hours trying to find that kind of service on traditional insurance websites PolicyBee provided me with a quote in 5 mins... thank you!
31 October 2019
Community Group
The whole process was made simple by a very helpful and knowledgeable team from PolicyBee. Prompt responses to queries etc.
30 October 2019
Risk Management Consultancy
Ease of use- comparison options etc.
30 October 2019
IT Contracting
The website was easy to use and any issues were resolved straight away even though it was a Saturday. Yes, I would insure with them again and have been recommending them
28 October 2019
Inventory Clerk
Excellent service and fast turnaround.
28 October 2019
Aesthetics
Very helpful and insightful from start to finish. Very happy.
28 October 2019
Indexer
Very straightforward to get a quote and a speedy response to my email enquiry
26 October 2019
Architect
Easy and clear
26 October 2019
Graphic/Web Design
Straightforward process, with a quote that was better than the company they insured me with.
25 October 2019
Community Group
Everything so easy, and staff really helpfull. One call and it’s done.
25 October 2019
Masseur
Easy to navigate the site and straight forward. I had a query and emailed them in the evening. The next day they replied to my email.
24 October 2019
Proofreading and Editing
very polite, friendly and efficient when providing a policy. I have put 4 not 5 as my policy is new so time will tell for the future
21 October 2019
Newborn, Children & Family Photography
Best price on the market, very straightforward process, everything was very easy and quick. Thank you.
21 October 2019
Business Consultancy
Value for money , friendly knowledgeable staff . Great customer service .
20 October 2019
Luncheon club
quick and easy
18 October 2019
NVQ Assessment
Excellent service, feedback and communication via email and telephone.
18 October 2019
Tutoring Services
Excellent service I told the advisor which cover i required and she gave me what I wanted very quickly and effectively.
17 October 2019
Graphic Design
Really quick, easy and efficient! Very informative and gave me confidence in what I was buying.
17 October 2019
Complementary therapy
Good easily filled in form
16 October 2019
Community Group
service was good and all persons i spoke with knew their business.
14 October 2019
Business Support Services
Easy to use and lots of choice to help with the design. Would recommend
14 October 2019
Business Analyst
it was very easy and quick to get my insurance!
14 October 2019
Life Coaching
Easy to do.
14 October 2019
Business Consultant
Good online service following a referral from a comparison website
14 October 2019
Community Group
Very easy to provide detailed information about the group and the required policy needed. easy to apply for small groups
13 October 2019
Estate Agency
Seamless and great value
Prefer to talk it through?

We’re here Mon-Fri, 9-5.30.

Give us a ring on
0345 561 0320

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Kerri-Ann Hockley
Head of Customer Service