Phone icon
Menu icon
Professional insurance
with a personal touch
We're open as usual
0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly

What our customers say

Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
2 August 2020
Dance school, coaching or studio
Very good advice and I had a nice experience with the the team.
1 August 2020
Training
After 10 years of using a broker countless forms filled in, the same every year,
went on line 09:00 had the insurance documents in my inbox within 2 hrs.
Same process through a broker 1-2 weeks.
Plus saved £200.00 on the policy Win Win Win.
Will recommend to other trainers, centres.
1 August 2020
Private Investigating
Telephone contact Private Investigator Professional Insurance Policy application handled swiftly and professionally.
31 July 2020
Charity/not-for-profit organisation
Excellent. I explained my requirements and the helpful lady rang back the following morning. Smooth experience.
31 July 2020
Media Training
I have been running a business for a decade and have always found that insurance brokers make things as difficult as possible and that the process of buying professional insurance long and drawn out - but that was not the case with PolicyBee. Why didn't I find them before now? Yasin made the process extremely quick and easy. The quote I received for all my professional insurances was extremely competitive too. I would have absolutely no hesitation in recommending PolicyBee - top job, thank you.
31 July 2020
Structural Engineering Consultancy
quick efficient service
31 July 2020
Web Hosting and Web Design/Development
Fantastic customer service as well a fantastic price! Cheaper than going direct by a long way and better excess! Highly Recommend.
31 July 2020
Beauty therapy
Very easy and quick to complete, and also the cheapest quote compared to other companies. All documents were available to view immediately.
29 July 2020
Masseur
Easy to deal with
29 July 2020
Wedding Photography
It was really easy, really quick and written in plain English so I could understand exactly what I was reading.
29 July 2020
Electrical Design Engineering
The policy was easy to under stand and very simple to take out.
29 July 2020
Virtual Assistant
Quick, easy and clear. Made understanding what I needed and what I was purchasing simple
29 July 2020
IT Contracting
The registration process is quite easy and straightforward unlike other insurance company that complicate things
29 July 2020
Virtual Assistant
I called for some advice on which policy / level of cover I required and the chap I spoke to couldn’t have been more helpful!
28 July 2020
Virtual Assistant
Processing my application was speedy and hassle-free, which is particularly impressive as we are in the middle of a pandemic. There were no delays whatsoever - thank you.
25 July 2020
Charity/not-for-profit organisation
Laura was very polite and listened carefully then talked us through the different levels of relevant cover. Quick and efficient service also amendments sorted out immediately.
Highly recommended
24 July 2020
Charity/not-for-profit organisation
quick, easy, everything worked a dream, and cost was within our limited budget. Would not hesitate to reccommend
21 July 2020
Digital Marketing
Quick to respond and came up with a great quote.
20 July 2020
Architect
Clean, straightforward and transparent insurance purchase. Really impressed with the service and competitive premium. Highly recommended!
20 July 2020
Beauty & Complementary Therapies
I initially had been struggling to get a beauty insurance quote due to personal circumstances and I came across an advert for PolicyBee. I wasn't holding out much hope that I would be accepted but after a nervous 1 hour wait I was told that I had been and I must say, I had been on cloud 9 ever since. I am hopeful that I will not need to make a claim but having the reassurance that I am covered means so much as I can get back to doing a job that I love and Kerri-Ann was very helpful and understanding.
20 July 2020
Bookkeeping and Administration
Very easy to follow quoting system. Excellent customer service when I needed additional help. Very fair rates. Smooth transaction from start to finish, totally recommended.
18 July 2020
Masseur
Catherine was extremely helpful in making constructive suggestions and advising me on the best policy for my circumstances. She was polite, professional and friendly.
17 July 2020
Management Consultancy
What a pleasure to have my call answered by a real live person!! No message about "unexpectedly high call volumes" - Great service and really helpful. Also beat my previous insurance quote by £130!!
17 July 2020
Administration and Secretarial Services
Great Service!
14 July 2020
Charity/not-for-profit organisation
Your team were all very friendly, but I spoke to 4 different people over 4 days and although I requested to speak with the person I had spoken to previously, they were not available.
This made communication more difficult resulting in a little anxiety about whether or not the staff team were adequately trained and was the policy adequate for the required need..... Anyway we seem to have got around the problems, but now I am waiting for the final paper work and acknowledgement of the payment made! I am not feeling 100% confident and my fellow trustees require the paper work to confirm we have indeed the insurance cover we need.
Thank you for your feedback.I appreciate it’s often easier to talk to just one person but, as we’re all working from home right now, it can be a little more difficult to co-ordinate calls to customers. Rest assured, anyone in the team can help with any question you have.I’m not sure why your policy documents didn’t get through on Friday, and I’m sorry that caused some uncertainty. Now they’ve been resent, hopefully you’ve had a chance to look through and familiarise yourselves with the cover. Do please get in touch if there’s anything you’re not sure about.Thanks again and all the best.Kerri-Ann HockleyHead of Customer Service0345 222 5364
14-Jul-2020
I now have the documentation............The description of the Charity's activities are incorrect..............I have had to re write and submit for the second time the activities of the charity. Apparently this was Yasin's description...but then it could be Sarah's, Amy's, or Zoe's description!!! This is exhausting. Someone really needs to take responsibility for this policy and make sure it is correct instead of just presuming that another has this in hand. Please help!
13 July 2020
Complementary therapy
I thought the whole experience of getting business insurance with PolicyBee was so easy to do & the insurance assistant was very helpful .. Thank you 😊
13 July 2020
Travel Agency
I had to ring several times for my quote. I emailed and asked if I could have a call back but none was forthcoming so I had to ring again. I very nearly went elsewhere for my Insurance
Hello and thanks for telling us about your experience.We do try to get back to customers as quickly as we can. That can sometimes be more difficult now we’re working from home, and when we’re waiting for an insurer to get back to us (as was the case with your cover). So, thanks for bearing with us.If there’s anything else you need, please feel free to call my direct line.Best,Kerri-Ann HockleyHead of Customer Service
0345 222 5364
12 July 2020
Business coaching
..because it was soooo easy and quick! Normally, quotes for Insurance are torturous and detailed and like taking an exam! So well done to you!
12 July 2020
Barber
Customer service was brilliant I think her name was Ellie not sure though
10 July 2020
Coaching and mentoring
Excellent service and very simple to navigate on line
8 July 2020
Architectural Design
Great services with friendly staff
7 July 2020
Personal trainer
Really easy to understand as I thought a few of the other sites difficult to understand what I were getting within my policy
6 July 2020
Virtual Assistant & Book-keeping
I love that the service feels so personal, they even knew who I was when I phoned them, without having to give them lengthy policy/quote numbers. Felt they are very approachable, extremely helpful and have a lovely tone to their communications, both by phone and email. Love that they are brokers for a reputable insurance company rather than someone I've never heard of. I wish they did other insurances too! You rarely get customer service like this anymore, it's so refreshing.
5 July 2020
Electrician
Definitely recommend this company e mailed regarding business insurance 5 pm phoned back before .10 am next day
5 July 2020
Exercise instructor
Extremely quick and easy service best quote I received
4 July 2020
Business Management Consultancy
Easy, quick and when I had to speak to a staff member to add in some additional benefits they were great to work with. A joy to deal with from start to finish.
4 July 2020
Charity/not-for-profit organisation
Much easier than many to complete on line. Grat for our small community group
4 July 2020
Hairdressing
Great and easy to establish service, very polite easy to understand contact.
3 July 2020
Charity/not-for-profit organisation
They were easy to contact and clear in their communications.
3 July 2020
Virtual Assistant
Easy to set up, clear information, perfect choice for my business.
2 July 2020
Online Retailer
Absolutely brilliant customer service. Informative and helpful in ensuring I had chosen the correct insurance for my requirements. Kept their word on contact times agreed too. A pleasure to work with!
2 July 2020
Scientific Consultancy
Quickly assessed my personal circumstances. Advised on cover needed and we agreed the appropriate policy
2 July 2020
Counselling
Quick and easy and good value
30 June 2020
Author
Incredibly friendly, spoke in a manner that I understood. Just a fantastic and easy service. Even I could do it.
29 June 2020
IT Consultancy and Contracting
Good site easy navigation simple process
29 June 2020
Counselling
Great service and great value
28 June 2020
Coaching and leadership development
I would recommend. Simple process.
26 June 2020
Digital Marketing Agency
Really great service
26 June 2020
Charity/not-for-profit organisation
Very good customer service experience.
25 June 2020
Virtual Assistant
Very helpful and informative staff and policies at a very competitive price.
24 June 2020
Virtual Assistant
Profissional
23 June 2020
Business Consultancy
The purchasing was simple and the price was good in comparison to other suppliers. So far service has been responsive and personal. I asked to be unsubscribed from marketing and newsletters and they did this quickly and confirmed by email, much better than most companies. However, I dont like automatic renewals, there are other ways to keep someone's business, so not a 5* review
Hello. Thanks for taking the time to tell us about your experience with us. I'm glad to hear it's been positive so far.

I understand your reservations about automatic renewals. We've all had that 'hang on, you didn't tell me that was going to happen' moment when you find out you've signed up for something you didn't bargain for. This insurance is a little different, however, and the main reason for it auto-renewing is so your past work is always covered. 'Continuing cover', as it's called, means there are no potential gaps for claims against you to fall into (and therefore not be covered), there's no paperwork to do at renewal and what you pay usually doesn't change. This article from our website's Advice News & Know-how archive explains more.

If you'd rather not have continuing cover it's absolutely no problem. Give us a call and we'll swap your policy to an annual one instead.

I hope that's OK. Thanks again for your feedback.

Best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
22 June 2020
Personal Assistant
One of the best website's and processes to sign up for a product or service that I have seen in a long while. Information written in such a clear and simple way. A quote was produced in a couple of minutes. Didn't feel overly 'salesy' - even the follow up email to remind me the Quote was outstanding. Seems like a great product too - and at a very competitive price compared to others I looked at.
22 June 2020
Project Consultancy
Professional and friendly service.
22 June 2020
Online Retailer
Easy to purchase and offered a selection of different cover at a range of costs. Would recommend and use again in the future.
21 June 2020
Online Retailer
I’ve not had to claim, just taken out the policy. I phoned in with some questions and they were approachable, knowledgeable, and the best part they didn’t try to push more insurance than I needed, but gave me clear advice on what I may need if I expand my services. This was a really refreshing experience.
21 June 2020
Arts Consultancy
Simple and straightforward
18 June 2020
Charity/not-for-profit organisation
Very helpful, very good attitude and quick off the mark in delivering information and clarification, always answered the phone quickly !! very help girls to speak with
18 June 2020
Virtual Assistant
Their staff are so friendly, positive, supportive and knowledgable
17 June 2020
Structural Engineers
Excellent service
17 June 2020
Communication Consultancy
Great and prompt service
16 June 2020
Virtual Assistant
As a first time business owner the process was great - easy to follow and received my insurance documents by email straight away. Great service. Thank you!
16 June 2020
Photography
Easy to obtain quote that was tailored to our requirements, followed by a very easy process online for purchasing insurance. Documentation was delivered there and then online. All in all, a very efficient and competitive service.
14 June 2020
Builder
Very helpful and knowledgeable operator.
Excellent service
13 June 2020
Beauty therapy
Amy at PolicyBee delivered everything and more of my requirements for my business. Friendliest, most supportive company I’ve ever used and can honestly say I have found the perfect insurance company! I will recommend PolicyBee to everyone!
11 June 2020
Architect
Highly recommend. Obtaining a quotation was very efficient and well presented. Once purchased my policy documents were available within seconds.
10 June 2020
Surveying (RICS)
Great service quick and easy process and friendly staff.
10 June 2020
Inventory Clerk
Simple. User friendly, well explained. So easy to set up and with realistic, resonable costs.
8 June 2020
Photographer
Great friendly service both online and over the phone and very competitive
8 June 2020
Copywriting and Editing
Very easy to purchase the insurance product with their slick online process. After a brief phone call, it was good to go. Just hope that I don't need to use it and if I do, the service is at least as good!
7 June 2020
Charity/not-for-profit organisation
20% cheaper than my existing broker for exactly the same policy. Simple and easy to arrange.
7 June 2020
IT Consultancy and IT Project Management
The price was good, I could choose exactly what cover I needed and really easy process from first visit to see a price, to purchase a few days later.
Dropped 1 star because I couldn’t figure out how to go back and review/check my previous answers before I actually bought it. All good though.
Also liked that I could download all the documents in one file. No wasted time messing around with multiple downloads.
7 June 2020
Project Management (Construction)
Good customer service, informative and helpful.
6 June 2020
Data Protection Advice
Straightforward, great information on website and explained simply. Call with Kerri sorted everything further and my insurance was ready to go. Much easier than the insurance firm I'd first tried.
6 June 2020
Quantity Surveying
Fantastic service from Catherine. We would highly recommend. Thanks
6 June 2020
Editorial Consultancy
Highly recommended
5 June 2020
Virtual Assistant
The policy was so easy to set up and understand. Completely hassle free
4 June 2020
Lifestyle Consultancy
Very quick and easy to use and start a policy
3 June 2020
Virtual Assistant
Extremely easy to navigate and to find a policy suitable for my needs
1 June 2020
Architect
excellent advice and service
1 June 2020
Online Retailer
Reviewing insurance is always a strange one because they ask you to rate it when you buy it, not if you ever have to make a claim. However the application process was really easy and the documentation was done in seconds.
1 June 2020
Education Consultancy
Simple and efficient
1 June 2020
Complaints Handler
Lisa was extremely helpful and professional, with a really friendly attitude. I was very impressed with how quickly she took me through all the information and addressed my queries.
31 May 2020
Tutoring Services
The service was quick, efficient and the quote I received was very competitive. I had a follow up phone call with one of your brokers which was informative and clear. Would definitely recommend to friends and family.
30 May 2020
Online Retailer
Great customer service. It was very easy to get ahold of a service rep by both telephone and email. The policies are written in very clear terms and signing up for a policy is a very simple process. Great experience, thank you!
30 May 2020
Business Management Consultancy
Great customer service and understanding
30 May 2020
Graphic Design
Extremely helpful
29 May 2020
Virtual Assistant
The site was very easy to navigate and select the policies that related to our organisation the most.
25 May 2020
Virtual Assistant & Book-keeping
Quick and easy! Painless task that had to be done. Thank you.
25 May 2020
Electrical Contractor
Simple and straightforward process
23 May 2020
Online Retailer
Excellent, user-friendly website, very prompt response, everything very easy to understand and clear. Reasonably priced too.
22 May 2020
Architect
Found this broker on a web search and found them very responsive to our company's needs. As a result we were able to obtain a good PI premium which our old broker could not get any where near..
22 May 2020
Freelance copywriting and Editing
Super simple process. Good range of prices to choose from for different levels of cover. Would recommend.
21 May 2020
Psychotherapist
Very good thank you
21 May 2020
Private Investigating
Very good value for money and service
20 May 2020
Marketing and Advertising
Very friendly, helpful and professional service. Nice website that was easy to find what I needed and when I needed further assistance Lisa from PolicyBee was available immediately to help. Thank you.
20 May 2020
Recruitment Agency
Very quick and professional considering we are going through this pandemic.
18 May 2020
Counselling
So easy and very clear
15 May 2020
Online Retailer
Entered my details and was told I'd have a callback. Received the call back very quickly and the advisor was really knowledgeable, really happy with the cover and price.
14 May 2020
Sign Language Interpreting
I love PolicyBee! They make everything so simple and their prices are competitive. I’ve been a customer since I started working for myself and they’ve always lived up to expectations. Thank you to everyone at PolicyBee.

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Jane Aldous
Customer Service and Claims
Team Leader
Kerri-Ann Hockley
Head of Customer Service
Yasin Akdemir
Account Executive
Zoe Langford
Assistant Account Executive