Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
17 November 2018
IT & Business Consultancy
Excellent. Why I went back to them. No issues and fast and professional.
16 November 2018
Structural Engineers
Thank you very much, very good service, I am very pleased. I will recommend to my friend.
16 November 2018
IT Consultancy & Support
Happy with my dealings.
15 November 2018
Employment Agency
Brilliant service. Very helpful and knowledgeable team. I would highly recommend them.
14 November 2018
Photographer
Very straight forward and helpful
12 November 2018
Charity
Great service! easy to purchase and add requirements, thank you
12 November 2018
Bookkeeping and Accountancy
Excellent service quick friendly
10 November 2018
Community Action Group
The service was excellent. It was easy, quick and reasonable price
10 November 2018
Counselling
The individual was very patient and helpful
9 November 2018
Telecommunications Consultancy
Very professional and easy to use. The cost were very reasonable and the documents were sent same day.
When I called to ask a question they were very helpful. A first class service.
9 November 2018
Luncheon club
Very helpful and very efficiently dealt with my needs. Were always available to help.
7 November 2018
Project Manager
Very easy to use forms but I got to the last screen prior to paying and I couldn't proceed unless I made changes to the job profile. I wasn't expecting this. this should have been made clearer earlier in the application.
Thanks so much for telling us about your experience. I'm sorry it wasn't as smooth as you'd have liked.


We'll have a look at what went wrong and see what we can do to make it better. All feedback helps us improve.


I'm glad you stuck with us, though. Thanks again and do drop us a line if you need anything else.


Best,


Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
7 November 2018
Administration and Secretarial Services
Quick, easy, and very simple to buy from you. I also got the feeling that PolicyBee would look after me should anything go wrong.
5 November 2018
Community Group
Excellent knowledge
Excellent and charming customer support officer
1 November 2018
Community Group
Very helpful and polite and very easy to set up a policy.
1 November 2018
Careers Advice
quick and easy to purchase online
prompt email confirmation with documents
31 October 2018
Photographer
The way each different cover was itemised and explained
everything was laid out clear to understand.
29 October 2018
Virtual Assistant
Other online providers refuse to offer professional indemnity insurance without a telephone call and most don’t recognise Virtual Assistants in their list of professions; how outdated!

PolicyBee’s website is comprehensive and EASY to navigate, making it straight-forward to purchase what I needed.
29 October 2018
Wedding & Portrait Photography
I spoke with Amy and she was extremely friendly and helpful. She answered my initial query easily and also added some extra information that benefited me which I may not have known otherwise, and she made sure everything was understood. I had a couple of companies that I inquired with and was going to review options, but I took my policy out with PolicyBee there and then on the phone based on my customer experience with them!
29 October 2018
Data analyst
Very friendly customer services and quick to respond.
Will definitely recommend as I was also recommended to them.
27 October 2018
Interpreting
Very clear
26 October 2018
Psychotherapist
Lovely friendly service. Spoke to a couple of other insurance companies who were very rude and unhelpful but PolicyBees were very kind, friendly and helpful. I was surprised at the price too. Very good value.
26 October 2018
Risk Management Consultancy
very efficient service
25 October 2018
Training
Exreemly helpful where others had not been. Very polite and efficient service. Impressed.
22 October 2018
Online Retailer
Fast and easy Process to follow. Did not take long to find the right policy for me.

Would certainly recommend to others.
22 October 2018
Web Design & Development, Consultancy
I was told by my previous insurance company that they could no longer provide insurance for my business, so after 3 years with them I shopped around for a new insurer. PolicyBee provided a quote quickly, covering exactly what I needed and at a good price.
22 October 2018
Structural Engineers
I had no problems. Filled out the questionaire and within a minute was accepted
with the amount of PI & PL i wanted.Thank you.
21 October 2018
Teaching
Good price straightforward
20 October 2018
Town Planning Consultancy
Good price and easy to buy online
19 October 2018
Letting Agency
Excellent service from Catherine
19 October 2018
Mobile application developer
very helpful in helping me choose the right kind of cover for our needs. really good customer service and stayed in touch as they said they would whilst sorting out what we needed.
15 October 2018
Virtual Assistant
Excellent service from start to finish
14 October 2018
Inventory Clerical Services
Very easy to find out the services on line. I recommend this to every businesses looking to insure their activities.
13 October 2018
Physical intervention training
I was quite impressed and filling details was simple and easy. I would definitely recommend my other friends who do training to try you first for good service and quotation
13 October 2018
Financial Consultancy
Very easy and user friendly. A reasonable price too. I would use PolicyBee again.
12 October 2018
Occupational Health Consultancy
The whole process of setting up the policy was easy and straight forward. Eases the headache usually associated with sorting out new policies.
9 October 2018
Charity
Extremely helpful and quick with excellent knowledge of their product
8 October 2018
Web Development
While I haven't had to use the insurance policy so cannot vouch for the products supplied, PolicyBee as a broker were friendly, efficient and very helpful.
8 October 2018
Charity
They sorted out our quote within a short time. When a member of the practice rang because we could not complete the online form, I didn't want to engage in a long conversation but the gentleman told me it would not take more than 15-20 minutes. After that,we received an unbelievable quote that save us £130 compared with what our previous insurer sent to us.
Going through the policy document after we completed the payment online, we noticed an error and this was corrected as quickly as it could be done. you are good and recommendable!
7 October 2018
Project Management (Construction)
Good comms, prepared to speak with the underwriters several times
7 October 2018
Community Group
i was very impressed with the service provided for my small community group.It was easy to do online .Also my policy booklet which I requested on the phone Friday arrived the next day.
7 October 2018
Hairdressing & beauty therapy
Very clear.
Informative
Assisting .
6 October 2018
Financial Consultancy
Great service and very helpful
6 October 2018
Coaching and leadership development
simple and easy. quick quote and competitive rate.
6 October 2018
Business Consultancy
Easy to use website, offering an excellent price giving me the exact level of cover I require.
5 October 2018
Photographer
Really Helpful and at a great price
5 October 2018
Estate Agency
Excellent service and very competitive prices. The telephone adviser made the process very easy and was the key to me buying the product.
3 October 2018
Proofreading and Editing
Everything was explained clearly so I could understand it and they sent me a helpful reminder before my quote was going to expire so I didn’t miss out on a discount.
3 October 2018
Public Relations Consultancy
Very easy to apply, clear description of products that were pre-selected to be highly relevant to what I needed. Good prices.
3 October 2018
Business Consultancy
PolicyBee's website is really accessible and getting an online quote is quick and easy to use. I had a query regarding one issue of the quote and had to phone them. The service was really friendly, professional and attentive. They took the details, looked into the issue and came back to me very quickly. Then once I committed to their policy offer all the documentation was pinged through electronically straight away.
Thank you Lisa
2 October 2018
Structural Engineering Consultancy
Very easy to set up and the price was very reasonable.
1 October 2018
Complementary therapy
Excellent service quick response and professional advice from experts
1 October 2018
Training Consultancy
straightforward procedure and a competitive price
30 September 2018
Media Training
Great service, the person on the phone was very helpful and had my querie sorted in no time.
28 September 2018
Architect
Lisa was brilliant and answered all my questions very well. Thanks
27 September 2018
Online Retailer
Thanks, my adviser could not have been more helpful, and this policy is just what I needed as no one else offers this e commerce style insurance. I really thank you very much!
27 September 2018
IT Contracting
Easy to use web application forms
27 September 2018
Complementary therapy
Yasin was so helpful and efficient.I knew the status of my enquiry at all times.We required several different forms of insurance for a specialised private clinic in Glasgow.PolicyBee were able to provide us with a detailed quote to suit our needs.Thankyou so much !
27 September 2018
Virtual Assistant
I spoke to Amy who was incredibly helpful especially as I had no idea of what sort of insurance I needed! She took her time to understand what my business does and ensure I had the relevant insurance at a very good price!
27 September 2018
Business Management Consultancy
It was easy and convenient with good choices
25 September 2018
Charity
They was very helpful and very efficient and got back to me straight away thanks
24 September 2018
Virtual Assistant
Sorted out my cover straight away over the phone. No fuss. Very efficient
23 September 2018
Business Consultant
very happy with the whole experience
22 September 2018
Coaching and leadership development
Really easy and fast to set up
22 September 2018
Interior Design
Very simple to use website, price is better than most
21 September 2018
Business Consultancy
Clear, simple site, easy to navigate and logical to follow. Quotations were emailed promptly, and followed up appropriately rather than aggressively. Accepting final quotation was also clear and logical.
21 September 2018
Management Accountant
Quick and easy
20 September 2018
Self-employed Teaching
Very straightforward, without fuss or delay.
20 September 2018
Accountancy (Chartered or Certified)
Informative and patient with my queries.
19 September 2018
Translation
Fantastic, knowledgeable customer service!
19 September 2018
Counselling
Easy and fast.
18 September 2018
Teaching
Great service!
17 September 2018
Renewable Energy Consultancy
They were very helpful and did everything they said they would.
16 September 2018
Architectural Draughtsman
Ease of use
15 September 2018
Training
Very quick and easy to get the cover I needed. In fact I did it in my tea break whilst at work.
Thank you for not making it long winded and complicated.
15 September 2018
Charity
Took ages to get back to me when website asked me to contact an advisor
14 September 2018
IT Contracting
very easy to get and understand the quote and documentation emailed immediately
12 September 2018
Social Media
Really easy to get a quote and everything came through quickly - love the badge for websites!
8 September 2018
Cultural group or society
They understood my needs and provided a quick, efficient knowledgeable service at a competitive premium.
8 September 2018
Photography
Easy to use website, excellent service.
8 September 2018
Complementary therapy
Very professional. Lisa knew what questions to ask and home in on the information required straight away. Excellent service.
7 September 2018
Photographer
Fast, easy, polite and a very good price. I wouldn't go anywhere else to insure my gear.
7 September 2018
Lighting Design and Consultancy
Quick and simple process, polite and helpful representatives. Half the price of my former insurer who didn't really understand my profession.
7 September 2018
Translation & Interpreting
The procedure was straight forward, quick and prompt. Everything clear, well explained, and concise.
7 September 2018
Careers Advisory Service
Site easy to use.
6 September 2018
Draughtsman
Very informative, reassuring and quick application. I haven't claimed anything yet so I can't speak about that but so far it's been a good experience.
6 September 2018
Accountancy (Not Chartered or Certified)
Very easy and simple to set up - done in minutes
5 September 2018
Education Consultancy
Lucid, helpful and professional
5 September 2018
Photography
Catherine Roberts was a pleasure to deal with and very patient.
2 September 2018
Private Tutor
Form was easy to complete
1 September 2018
Training Consultancy
Simple and rapid
1 September 2018
Photography
Easy to understand online and offered all the required products in the package
30 August 2018
Marketing agency
Quck, efficient and covered everything I needed in an easy read.
29 August 2018
Structural Engineering Consultancy
Straight forward and fast and very easy to use. Great stuff
26 August 2018
Exercise instructor
It was quick, courteous and clear. Friendly and a good listener
26 August 2018
Fire Safety Consultancy
Easily sorted out the policies for my company in a very user friendly package.
26 August 2018
IT Contracting
easy clear process
25 August 2018
Inventory Clerk
They kept my details so I didn't have to repeat myself, and found me a lower priced quote. It was a quick process, and Sara was helpful and friendly.
24 August 2018
Videographer
My first time using PolicyBee and it was quick and simple to get a quote. Managed to get the policy I was after on the same day, so couldn't be much happier.
24 August 2018
Life Coaching
Quick and easy insurance application with no fuss. Many thanks.
Prefer to talk it through?

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Give us a ring on 0345 561 0320

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Kerri-Ann Hockley
Head of Customer Service