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Professional insurance
with a personal touch
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0345 561 0320
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Your clients don’t expect ‘average’

We have something in common then, because neither do ours.

These comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
17 March 2019
IT Consultancy and Contracting
quick and efficient. It was done in minutes.
17 March 2019
Surveying (RICS)
They were extremely pleasant and professional, knowledgeable and were very helpful. I would definitely recommend them and will be using them again.
16 March 2019
Financial Modelling
Painless process and quick
16 March 2019
Walking group
I was more than happy with the staff who made the purchase of the insurance I needed an easy process and even phoned me back at a time convenient for me to complete.
15 March 2019
Health and Safety Consultancy
Very efficient and helpfull.
15 March 2019
Photographer
Easy to choose the required cover on-line at a competitive price
14 March 2019
Charity
Really clear and helpful with any questions.
13 March 2019
Virtual Assistant
Quick and easy
10 March 2019
Community Group
Thought the staff were polite, professional and didn't try to sell me something I didn't need, but offered the advice of things I hadn't even considered. Buying insurance is never exciting, but they made it simple, and straight forward, and above all, value for money.
9 March 2019
Photography
The staff at the contact centre we're really helpful and explained the breakdown of the policy really easy for me to understand.
8 March 2019
IT Contracting
quick and easy.
6 March 2019
Signposting service
Really good service from the moment I telephoned them they were polite, informative and gave an excellent service. I changed something on the policy and the new quote was sent through immediately and after I had confirmed acceptance of the quote, the policy documents were with me that afternoon. I did ask a couple of other companies for quotes, I am still waiting to hear from both of them! Thank you PolicyBee, I will certainly recommend you.
5 March 2019
IT Consultancy
They dealt with my situation perfectly and were also good value in terms of money spent for peace of mind gained.
4 March 2019
Virtual Assistant
Fab!
4 March 2019
Photographer and Videographer
It would be hard to rate any insurer as excellent, but PolicyBee certainly seemed better than average.

The main issue is the shear volume of documents that you have to read, and that you are given a second set to read after taking out the policy. I haven't managed to read the second set, which really frustrates me. If you could give a code for each version of each document, we could save copies the documents we read before purchase and then if the codes matched the ones sent after purchase, we would know that we didn't need to read them again. Or we could ask what the difference was.

As it is, I'm going to have to assume no changes and that any additional restrictions, etc. in the new documents would be considered miss-selling.
Hello, and thank you for taking the time to give us your thoughts.

I like your suggestion for making the paperwork easier to read. Even though we've tried to condense as much as we can, we realise there's still quite a lot to go through – any thoughts on making it easier to navigate are welcome.


Just so you know, the reason you've seen some things twice is because we've made information about the insurance available you buy it, which we then confirm again you buy it. To do this, some of the documents you have are 'static' (they don't change) and some are 'dynamic' (they change so they're specific to you and your business).


For example, the policy wording, our terms of business and the summary of cover are 'static' documents. What you read pre-purchase is the same post-purchase.


The policy schedule, the statement of fact, your certificates and your invoice are all 'dynamic'. These contain information particular to you and are generated when you buy your insurance. It's worth double-checking these are right.


We always recommend reading as much as you can manage. However, if you find there's simply too much to get through, feel free to call us. We're here to help and we'll happily explain anything that's not clear.


Hope that helps.


Thanks again and best wishes,


Kerri-Ann Hockley
Head of Customer Service
0345 222 5364


3 March 2019
Photographer
Very friendly and helpful service.
I was kept well informed about the services offered and setting up my account and insurance was really easy.
Thank you!
3 March 2019
Executive coaching
Clear speak, well informed and personable.
3 March 2019
Freelance publisher, editor & writer
I don't enjoy hunting around to find insurance or filling out forms so this was a fast and easy option. The product I was offered seemed reasonable value for money, although I don't have a previous policy or premium to compare it to.
1 March 2019
Psychotherapist
Excellent customer rapport and service, welcoming friendly and patient. Jenna went above and beyond to ensure that my insurance needs were met , nothing seemed to be too much trouble. The team at PolicyBee had a fabulous telephone manner when I called to complete with Jenna.
26 February 2019
Recruitment Agency
amazing attention to detail I couldn't think of using another insurance company.
thank you PolicyBee
26 February 2019
Community Group
I had a few queries regarding policy and its suitability to the group I am involved in, speaking to the telephone advisor and going through step by step , reassured any misgivings I had regarding suitability. Their advisor had the patience to go through what we did as a group to match up insurance required without pressure of purchase, Thank you . One very happy customer.
26 February 2019
Community Group
Yasin was both very professional and very helpful. I can't fault the service he gave.
25 February 2019
Tax Consultancy
very helpful and straight forward
25 February 2019
Proofreading and Editing
They were efficient and helpful and I would definitely recommend them. Plus they saved me around £10 per month over my previous policy.
24 February 2019
Feng Shui Consultancy
I have done all over the phone with someone very friendly that spoke English perfect and was not abroad she understood my needs and really helped me choosing the best for my busines.
23 February 2019
Training
Customer Service was polite, understanding, professional and straightforward to the points regarding the Insurance Policy. They listened carefully to detail with patients and make customers feel very welcome when calling PolicyBee.
23 February 2019
Recruitment Consultancy
The Lady was very polite and explained the policy very well!

Also the price was very competitive...
21 February 2019
Photography
Friendly, helpful and able to quote in the fastest time.
Very happy to have their policy, and hoping should I need to claim the service will be equally as positive!
20 February 2019
Hairdressing
very helpful great customer care
20 February 2019
Women's group
Friendly, professional staff who couldn't do enough for me. Everything was explained thoroughly and I was actively encouraged to get back to them with any queries. Good value for money too. I looked on this task for my group as being like trying to climb Ben Nevis but they made it simple.
20 February 2019
Proofreading and Editing
Great service, not pushy but available to answer questions when you need. Most competitive premium we could find for business insurance too. Would definitely recommend.
18 February 2019
Education Consultancy and Tutoring
It was a quick and easy process
15 February 2019
Community Action Group
Great
15 February 2019
Will Writing
I called in and spoke to an well informed, professional agent who further, asked pertinent questions, to ensure the right policy would be suited to my needs. I found the lady friendly and helpful.
15 February 2019
Community Group
Very professional staff, clear to understand and really kind to help.
15 February 2019
Virtual Assistant
Very impressed with the service and information provided by Yasin. Would not hesitate to recommend PolicyBee.
15 February 2019
Software Development
Great - fast and easy
15 February 2019
Estate Agency
Very easy to use website and great value.
15 February 2019
Business Consultancy
Polite, professional, did what they said they were going to do an d a reasonable price - well done.
15 February 2019
Training Consultancy
Very easy to use site explained everything that was required
10 February 2019
Architect
Very quick, friendly, professional and helpful. Amy was a pleasure to deal with and a real contrast previous experience of insurance brokers.
8 February 2019
Electrical Engineering Consultants
Brilliant. Painless and efficient paperwork sent smartly by PDF
5 February 2019
IT Consultancy and Contracting
Fast and easy to apply and obtain cover quickly.
4 February 2019
Recruitment Consultancy
The consultant was well experienced and took time to explain things to be which enabled me to make the right decision.
4 February 2019
Business Development Consultancy
Sarah was very helpful made the process easy and straightforward
She followed up on questions and called me back promptly with answers.
I have already recommended you to my network.
2 February 2019
Self-employed Teaching
..
2 February 2019
Human Resources Consultancy
Very easy to apply and buy the policy I wanted at a good price
1 February 2019
IT Contracting
So far first class, a large reduction in price from my previous insurance supplier for the same cover.
No hidden costs, even when paying in installments.
31 January 2019
Architectural Design
Catherine is really amazing!
I made so many enquiries to her, and she alway reply promptly letting me feel always welcome!
30 January 2019
Copywriting and Editing
PolicyBee not only found the cheapest quote but offered a very personal service. I was asked genuine questions about my business, rather than getting the sense of someone going through a checklist, which was what I got with other firms.

Also, my request was problematic as I wasn't sure to what extent I'd need cover for journalistic work. They went the extra mile to check what was acceptable to underwriters... and got my business as a result.
30 January 2019
Virtual Assistant
Website easy to use and to understand.
29 January 2019
Charity
quick service, polite and good result
28 January 2019
Copywriting and Editing
Really friendly and helpful staff. Flexible policy too. Quick and easy to setup.
Hopefully i will never need to use it.
27 January 2019
Hairdressing & beauty therapy
Easy to understand and very simple fab customer care
27 January 2019
Counselling
I have brought insurances for my counselling practice and I have only used the online service which was easy and quick to use, they sent all the documents via email and have my details to be able to log on to see my policy online.
26 January 2019
Building Surveying
I shopped around for quotes and not only was PolicyBee the most economical, the proposal form was the most straight forward to complete, and the business was placed with a premium insurer, very happy !!!
23 January 2019
Charity
Quick, professional
23 January 2019
Counselling
Fast and straightforward
23 January 2019
Estate Agency
Very easy to use
22 January 2019
Community association
Great straightforward service
21 January 2019
Teaching
The service was excellent and the quote absolutely fantastic.
20 January 2019
Education Consultancy and Tutoring
Quick and easy quote, no fuss
18 January 2019
Cancer support group
A fast helpful service.
18 January 2019
Counselling
Great, efficient and prompt
18 January 2019
Training
I am a Customer Service Trainer and Katie did everything to make sure I could make a payment. I will certainly be using Katies example as what great Customer Service Looks like.
17 January 2019
Photographer
Good no nonsense service with clear communication
17 January 2019
Photography
I found the whole process very easy
14 January 2019
Project management - IT
Simple, straightforward and easy to understand
12 January 2019
Community Group
I spoke to Catherine for a quote for public liability for our community based group - she was able to supply this after just a few questions with regard to the running of the group and their various activities. The quote was immediately sent to my email address which enabled me to forward this to the volunteer committee who decided this was just perfect for our needs. Catherine sent a further email asking if I had received the quote and whether there was anything else she could do for us. I accepted the quote and paid for the policy with our community group debit card and immediately received confirmation of the payment and a copy of the policy. This is 5 star service - thank you.
12 January 2019
Sports therapist
PolicyBee make things simple. Great staff.
11 January 2019
Financial Consultancy
It was very quick and cheap. I needed insurance in place and of a very specific nature and was able to implement it without long conversations and phone calls. All documents straight to my inbox. I would like to have seen the dates of the pay schedule straight away, my only small and relatively unimportant constructive criticism.
11 January 2019
Recruitment Agency
when I looked around, never found good prices that work for many things that we have got now.
we are so glad to be in the right hand and having peace of mind that our business is covered with an affordable amount that has many covers.

Great to be with you.
Alfred
10 January 2019
Building control engineer
Extremely easy to use, fair price and prompt receipt of policy documents.
10 January 2019
Architect
Excelent service. Swift response and full details provided. Telephone contact was excellent when I amended my policy. The lady was very knowledgeable and helpfull.
6 January 2019
Exercise instructor
Great service, flexible policy and fruendly and efficient follow ups
5 January 2019
Business Consultancy
Simple. Easy. Gives me peace of mind.
4 January 2019
Complementary therapy
Excellent and easy to use
3 January 2019
Dance teacher
very helpful clearly explained.
2 January 2019
IT Contracting
Good quick and easy to get insurance.
31 December 2018
Community Group
Initially I left a message but did't get a call back. Communication was good once I got through and Laura was very pleasant and helpful.
24 December 2018
IT, Technology & Computing
I’ve used PolicyBee on several occasions in the past and I’ve always found them to be easy to do business with and significantly cheaper than going direct to the underwriter themselves. I also know that’s should I have any problems I can speak to a knowledgeable member of staff based here in the UK who can resolve my issues quickly and efficiently.
23 December 2018
Teaching
Easy to get the legally required insurance quick and easy with no fuss.
Very good service.
22 December 2018
Education Consultancy
Prompt and efficient
21 December 2018
Community Group
Friendly, helpful
18 December 2018
Friendship club
Very efficient, quick service.
13 December 2018
Translation
They were really helpful on the phone when I had a query on the policy. I have recommended them to two other freelance translators.
13 December 2018
Business Coaching / Consulting
It was just really easy to use, worked flawlessly and first time, no messing around, just did it all online
12 December 2018
Scientific Consultancy
Very quick to register online
11 December 2018
Online Retailer
Excellent service, both professional and friendly. Simple and efficient process for taking out relevant business inurance. Recommended.
10 December 2018
Communications Consultant
The process was pretty simple and having looked at a few different sites, and also obtained some direct quotes from providers, I think I got a good price. But with insurance, you never really know how good the purchase is until you make a claim...
9 December 2018
Recruitment Agency
Best customer service
9 December 2018
Photographer
Great prices, great service!
6 December 2018
Web Design & Development, Consultancy
Excellent service & knowledgeable, friendly staff.
6 December 2018
Virtual Assistant
I requested a call back twice but nobody contacted me. However, the actual process of buying the insurance was easy enough.
5 December 2018
Photography
Excellent, courteous service. No waiting. Got all my questions answered and had me insured in no time. Plus I saved compared to sticking with my previous insurer.
2 December 2018
Property Consultancy
Great service, the online platform was quick and easy to use. No issues experienced.
30 November 2018
Administration and Secretarial Services
I like the idea that everything is laid out. Everything was straight forward from what was being covered to how much it would cost.
29 November 2018
Proofreading and Editing
Catherine was extremely polite, helpful and able to explain things clearly.
29 November 2018
Letting Agency and Property Management
Quick, personal and efficient. Highly recommended.
29 November 2018
Community Group
Would reccommend
Prefer to talk it through?

We’re here Mon-Fri, 9-5.30.

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0345 561 0320

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Kerri-Ann Hockley
Head of Customer Service