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Professional insurance
with a personal touch
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0345 561 0320
Mon-Fri, 9am-5pm, local rate & mobile friendly

What our customers say

Our customers' comments are gathered anonymously by a third party customer feedback system called Feefo. We can’t edit them or leave any out. What you see is what we get.

We’d love to hear what you have to say too – be it good, bad or ugly. Feel free to call us on 0345 561 0320 or email contactus@policybee.co.uk and let us know.

People like me
All recent reviews
8 July 2020
Architectural Design
Great services with friendly staff
7 July 2020
Personal trainer
Really easy to understand as I thought a few of the other sites difficult to understand what I were getting within my policy
6 July 2020
Virtual Assistant & Book-keeping
I love that the service feels so personal, they even knew who I was when I phoned them, without having to give them lengthy policy/quote numbers. Felt they are very approachable, extremely helpful and have a lovely tone to their communications, both by phone and email. Love that they are brokers for a reputable insurance company rather than someone I've never heard of. I wish they did other insurances too! You rarely get customer service like this anymore, it's so refreshing.
5 July 2020
Electrician
Definitely recommend this company e mailed regarding business insurance 5 pm phoned back before .10 am next day
5 July 2020
Exercise instructor
Extremely quick and easy service best quote I received
4 July 2020
Business Management Consultancy
Easy, quick and when I had to speak to a staff member to add in some additional benefits they were great to work with. A joy to deal with from start to finish.
4 July 2020
Charity/not-for-profit organisation
Much easier than many to complete on line. Grat for our small community group
4 July 2020
Hairdressing
Great and easy to establish service, very polite easy to understand contact.
3 July 2020
Charity/not-for-profit organisation
They were easy to contact and clear in their communications.
3 July 2020
Virtual Assistant
Easy to set up, clear information, perfect choice for my business.
2 July 2020
Online Retailer
Absolutely brilliant customer service. Informative and helpful in ensuring I had chosen the correct insurance for my requirements. Kept their word on contact times agreed too. A pleasure to work with!
2 July 2020
Scientific Consultancy
Quickly assessed my personal circumstances. Advised on cover needed and we agreed the appropriate policy
2 July 2020
Counselling
Quick and easy and good value
30 June 2020
Author
Incredibly friendly, spoke in a manner that I understood. Just a fantastic and easy service. Even I could do it.
29 June 2020
IT Consultancy and Contracting
Good site easy navigation simple process
29 June 2020
Counselling
Great service and great value
28 June 2020
Coaching and leadership development
I would recommend. Simple process.
26 June 2020
Digital Marketing Agency
Really great service
26 June 2020
Charity/not-for-profit organisation
Very good customer service experience.
25 June 2020
Virtual Assistant
Very helpful and informative staff and policies at a very competitive price.
24 June 2020
Virtual Assistant
Profissional
23 June 2020
Business Consultancy
The purchasing was simple and the price was good in comparison to other suppliers. So far service has been responsive and personal. I asked to be unsubscribed from marketing and newsletters and they did this quickly and confirmed by email, much better than most companies. However, I dont like automatic renewals, there are other ways to keep someone's business, so not a 5* review
Hello. Thanks for taking the time to tell us about your experience with us. I'm glad to hear it's been positive so far.

I understand your reservations about automatic renewals. We've all had that 'hang on, you didn't tell me that was going to happen' moment when you find out you've signed up for something you didn't bargain for. This insurance is a little different, however, and the main reason for it auto-renewing is so your past work is always covered. 'Continuing cover', as it's called, means there are no potential gaps for claims against you to fall into (and therefore not be covered), there's no paperwork to do at renewal and what you pay usually doesn't change. This article from our website's Advice News & Know-how archive explains more.

If you'd rather not have continuing cover it's absolutely no problem. Give us a call and we'll swap your policy to an annual one instead.

I hope that's OK. Thanks again for your feedback.

Best,

Kerri-Ann Hockley
Head of Customer Service
0345 222 5364
22 June 2020
Personal Assistant
One of the best website's and processes to sign up for a product or service that I have seen in a long while. Information written in such a clear and simple way. A quote was produced in a couple of minutes. Didn't feel overly 'salesy' - even the follow up email to remind me the Quote was outstanding. Seems like a great product too - and at a very competitive price compared to others I looked at.
22 June 2020
Project Consultancy
Professional and friendly service.
22 June 2020
Online Retailer
Easy to purchase and offered a selection of different cover at a range of costs. Would recommend and use again in the future.
21 June 2020
Online Retailer
I’ve not had to claim, just taken out the policy. I phoned in with some questions and they were approachable, knowledgeable, and the best part they didn’t try to push more insurance than I needed, but gave me clear advice on what I may need if I expand my services. This was a really refreshing experience.
21 June 2020
Arts Consultancy
Simple and straightforward
18 June 2020
Charity/not-for-profit organisation
Very helpful, very good attitude and quick off the mark in delivering information and clarification, always answered the phone quickly !! very help girls to speak with
18 June 2020
Virtual Assistant
Their staff are so friendly, positive, supportive and knowledgable
17 June 2020
Structural Engineers
Excellent service
17 June 2020
Communication Consultancy
Great and prompt service
16 June 2020
Virtual Assistant
As a first time business owner the process was great - easy to follow and received my insurance documents by email straight away. Great service. Thank you!
16 June 2020
Photography
Easy to obtain quote that was tailored to our requirements, followed by a very easy process online for purchasing insurance. Documentation was delivered there and then online. All in all, a very efficient and competitive service.
14 June 2020
Builder
Very helpful and knowledgeable operator.
Excellent service
13 June 2020
Beauty therapy
Amy at PolicyBee delivered everything and more of my requirements for my business. Friendliest, most supportive company I’ve ever used and can honestly say I have found the perfect insurance company! I will recommend PolicyBee to everyone!
11 June 2020
Architect
Highly recommend. Obtaining a quotation was very efficient and well presented. Once purchased my policy documents were available within seconds.
10 June 2020
Surveying (RICS)
Great service quick and easy process and friendly staff.
10 June 2020
Inventory Clerk
Simple. User friendly, well explained. So easy to set up and with realistic, resonable costs.
8 June 2020
Photographer
Great friendly service both online and over the phone and very competitive
8 June 2020
Copywriting and Editing
Very easy to purchase the insurance product with their slick online process. After a brief phone call, it was good to go. Just hope that I don't need to use it and if I do, the service is at least as good!
7 June 2020
Charity/not-for-profit organisation
20% cheaper than my existing broker for exactly the same policy. Simple and easy to arrange.
7 June 2020
IT Consultancy and IT Project Management
The price was good, I could choose exactly what cover I needed and really easy process from first visit to see a price, to purchase a few days later.
Dropped 1 star because I couldn’t figure out how to go back and review/check my previous answers before I actually bought it. All good though.
Also liked that I could download all the documents in one file. No wasted time messing around with multiple downloads.
7 June 2020
Project Management (Construction)
Good customer service, informative and helpful.
6 June 2020
Data Protection Advice
Straightforward, great information on website and explained simply. Call with Kerri sorted everything further and my insurance was ready to go. Much easier than the insurance firm I'd first tried.
6 June 2020
Quantity Surveying
Fantastic service from Catherine. We would highly recommend. Thanks
6 June 2020
Editorial Consultancy
Highly recommended
5 June 2020
Virtual Assistant
The policy was so easy to set up and understand. Completely hassle free
4 June 2020
Lifestyle Consultancy
Very quick and easy to use and start a policy
3 June 2020
Virtual Assistant
Extremely easy to navigate and to find a policy suitable for my needs
1 June 2020
Architect
excellent advice and service
1 June 2020
Online Retailer
Reviewing insurance is always a strange one because they ask you to rate it when you buy it, not if you ever have to make a claim. However the application process was really easy and the documentation was done in seconds.
1 June 2020
Education Consultancy
Simple and efficient
1 June 2020
Complaints Handler
Lisa was extremely helpful and professional, with a really friendly attitude. I was very impressed with how quickly she took me through all the information and addressed my queries.
31 May 2020
Tutoring Services
The service was quick, efficient and the quote I received was very competitive. I had a follow up phone call with one of your brokers which was informative and clear. Would definitely recommend to friends and family.
30 May 2020
Online Retailer
Great customer service. It was very easy to get ahold of a service rep by both telephone and email. The policies are written in very clear terms and signing up for a policy is a very simple process. Great experience, thank you!
30 May 2020
Business Management Consultancy
Great customer service and understanding
30 May 2020
Graphic Design
Extremely helpful
29 May 2020
Virtual Assistant
The site was very easy to navigate and select the policies that related to our organisation the most.
25 May 2020
Virtual Assistant & Book-keeping
Quick and easy! Painless task that had to be done. Thank you.
25 May 2020
Electrical Contractor
Simple and straightforward process
23 May 2020
Online Retailer
Excellent, user-friendly website, very prompt response, everything very easy to understand and clear. Reasonably priced too.
22 May 2020
Architect
Found this broker on a web search and found them very responsive to our company's needs. As a result we were able to obtain a good PI premium which our old broker could not get any where near..
22 May 2020
Freelance copywriting and Editing
Super simple process. Good range of prices to choose from for different levels of cover. Would recommend.
21 May 2020
Psychotherapist
Very good thank you
21 May 2020
Private Investigating
Very good value for money and service
20 May 2020
Marketing and Advertising
Very friendly, helpful and professional service. Nice website that was easy to find what I needed and when I needed further assistance Lisa from PolicyBee was available immediately to help. Thank you.
20 May 2020
Recruitment Agency
Very quick and professional considering we are going through this pandemic.
18 May 2020
Counselling
So easy and very clear
15 May 2020
Online Retailer
Entered my details and was told I'd have a callback. Received the call back very quickly and the advisor was really knowledgeable, really happy with the cover and price.
14 May 2020
Sign Language Interpreting
I love PolicyBee! They make everything so simple and their prices are competitive. I’ve been a customer since I started working for myself and they’ve always lived up to expectations. Thank you to everyone at PolicyBee.
14 May 2020
Bookkeeping
The service was very good.The person whom I spoke to was very helpful and all
was straight forward
14 May 2020
Accountancy (Chartered or Certified)
Very professional and efficient, secured a competitive quotation.
9 May 2020
Virtual Assistant
Great, I needed insurance and I got what I wanted, very easy process
7 May 2020
Interim Management
Simple and straightforward to do.
7 May 2020
Marketing and Advertising
A very good online system with a lot of options! it was easy to get a insurence!
6 May 2020
Business Consultant
great price great cover and super efficient
6 May 2020
Translation & Interpreting
Quick and Easy
4 May 2020
Photography
Great online service, very quick and easy
4 May 2020
Charity
Renewal was well executed. Would recommend.
3 May 2020
Architect
Very friendly and quick service
3 May 2020
Accountancy (Chartered or Certified)
Excellent service online and on the phone.
2 May 2020
Charity/not-for-profit organisation
No long waiting in phone queues. Easy to do business with. Good price.
2 May 2020
Teaching
I found what I needed straight away, quote was given within minutes and acceptance procedure was so easy! I had my insurance and certificates by email all under 30 mins. All with a competitive price
2 May 2020
Charity/not-for-profit organisation
Good service!
1 May 2020
Copywriting and Editing
Incredibly easy to use process and was able to get the policies I needed in a matter of minutes. Have already recommended to others.
1 May 2020
Architect
Fast, easy and good support when needed. Quote offered was very competitive and simple to confirm as an order.
1 May 2020
Virtual Assistant
Simple process. Had exactly what I needed.
1 May 2020
Virtual Assistant
Answered the phone within 2 seconds of me calling them to ask questions about a new policy and dealt with my queries quickly and efficiently! Very pleased so far!
30 April 2020
Civil Engineering Consultancy
Your Web site was fast and easy to understand with clear instructions. When I ticked a box to cover myself as I was not sure which to select, the phone call came the next morning to clarify.
30 April 2020
Business Support Services
It was a speedy and efficient process.
27 April 2020
KYC Analyst
Very easy and friendly service.
23 April 2020
PPI Complaint Handling
Great service. Very quick and hassle free by a person who totally understood how my business works.
23 April 2020
PPI Complaint Handling
Incredibly fast to use, I realised I made a mistake after completing my insurance documents, emailed them back and then had to make a quick 2 minute phone call and they managed to resolve it for me straight away, will definitely recommend to lots of people
23 April 2020
Insurance broker
good service
19 April 2020
Architect
They have made it very simple, quick and easy to buy insurance. I would definitely recommend them.
17 April 2020
Yoga and Pilates Instructor
Great service from a lovely team, super helpful and were able to find exactly the cover I needed. They were also able to find a policy with cost savings vs my previous policy.
16 April 2020
Building Surveying
Simple approach to T/O fees and risk. No complicated historical questions.
Good price.
16 April 2020
Virtual Assistant
PolicyBee were so easy to work with. The gave me guidance and recommendations as to what insurance i may or may not need and clearly explained what each policy would cover. I received a written quote within a matter of minutes and when i contacted them to goahead with the policy they sent me all the docuementation within a few hours and further more gave me a discount as I had been recommended to them by a colleague
14 April 2020
Coaching and mentoring
Experience was easy and straightforward.
13 April 2020
Virtual Assistant
Easy process, they provided all the information I needed to make an informed decision. The purchase was straightforward and simple. Just what I needed without being bogged down with too much information.

Prefer to talk?

Call us and a real person answers. No call centre, no phone menu, no scripts. Just friendly, helpful advice from a business insurance professional.

We're here Monday to Friday, 9 to 5.
0345 561 0320
Catherine Roberts
Account Executive
Jane Aldous
Customer Service and Claims
Team Leader
Kerri-Ann Hockley
Head of Customer Service
Yasin Akdemir
Account Executive
Zoe Langford
Assistant Account Executive