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What does negligence mean?


Creative Commons mistakes by opensourceway_Flickr

Clear as mud

If you are, or have been, looking around for professional indemnity insurance, it’s likely you’ve got a pretty good grip on what it’s all about. There's certainly no shortage of information out there.

If pushed, you could probably trot out a few good reasons to have it too. And one of those is likely to be ‘because it protects you against claims of negligence’.

While that’s certainly true, in typical insurance-industry style it’s not always made clear what that means. What exactly is ‘negligence’? And why do you need protection from claims of it?

It's all about you, really

Let’s start with a basic, relevant definition.

As a professional person you have a duty of care to your clients (both legally and morally). You have a responsibility not to cause damage to others that could reasonably be foreseen and avoided.

Your client is paying for better-than-the-average-man-in-the-street levels of expertise in your particular field. If your professional service fails to deliver what they wanted, or worse, damages them or their business, they can sue you for their losses.

So in the context of professional indemnity insurance, negligence means a failure to carry out the duty of care you owe your client (and that failure leading to their financial loss). Damage your client suffers as a result of your work could and should have been reasonably avoided by you. If that’s not the case, you’re deemed to have been negligent.

Bring on the lawyers.

In a word

How does this ‘negligence’ manifest itself?

As you might imagine, it’s a broad term and covers a wide range of possible circumstances. Arguably, there are as many different examples of negligence as there are professions.

For ease of understanding, we broadly define negligence as ‘a mistake you’ve made or something you failed to do’. Those words are dotted around our website if you think they sound familiar.

Examples include a management consultant’s bad advice, a web developer’s coding error or an architect’s incorrect design.

What else? Well, as it’s professional indemnity insurance that covers claims of negligence, it’s worth looking at a few policy wordings to see what's covered. Here are some for starters:

  • Infringement of intellectual property.
  • Errors and omissions.
  • Defamation.
  • Misstatement and misrepresentation.
  • Dishonesty of your employees and company-related personnel.
  • Passing off.
  • Loss of your documents (those necessary for your work for a client).
  • Breach of confidence and misuse of information.

This is just a broad selection. Individual, occupation-specific policies necessarily carry more cover. But at least now you'll have a good idea of where negligence ends and insurance begins.

Fighting allegations of negligence (of whatever shape and size) is expensive and time-consuming, with the potential to ruin your reputation and your livelihood. What’s clear is that your biggest mistake could be not having a policy in the first place.

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