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Why use an insurance broker?


Yasin Ekdemir, insurance expert at PolicyBee insurance broker

When it comes to buying professional insurance, we get the feeling most people think the man in the middle is a hindrance, not a help. So why use an insurance broker?

The problem is, buyers tend to think that any additional link in the chain means more cost and hassle to them. And insurers encouraging people to ‘go direct’ only serves to rubber-stamp this feeling.

But don’t pick up the phone to that one-stop, do-it-all, household name insurer just yet. Not surprisingly, we reckon there are compelling reasons to use a specialist insurance broker instead.

4 good reasons to use an insurance broker:

1. Service

Brokers aren’t tied to any one insurer. A quick chat with you is usually all they need to find a suitable policy from the insurers they work with. That means you get the right cover at the right premium.

We’re guessing you've probably not studied the technical ins and outs of, say professional indemnity insurance. A lot of brokers have, however, and that makes them an expert. You get the benefit of that expertise when they talk to you about the cover you need.

That same expertise applies to mid-term changes and queries too, with the added bonus that most brokers prefer to deal personally with the same customer whenever possible. That’s not always the case with large, direct operations using call centres.

2. Cover

Direct insurers can only offer you one policy: theirs. It’s often written for a mass market and it’s difficult, if not impossible, to tailor to your specific needs.

Unusual or multiple business activities, high-value property, exceptional contract requirements or just a box you can’t tick could all mean you need something different.

A broker recognises extraordinary requirements, identifies the cover you need, arranges it with an appropriate insurer and makes sure your documents are present and correct too.

Professional indemnity and public liability insurance is pretty complex. If you’re not sure where to start, asking an impartial expert to help makes sense. That way you get insurance on your terms rather than the insurer's.

3. Price

You’d be forgiven for thinking that this is where the broker falls down. You must be paying for that extra link in the chain, right?

Well, contrary to popular belief, brokers often offer cheaper policies than direct insurers.

How? It’s simple: insurers often give different (lower) rates to brokers than their direct customers. That might seem odd but it’s for a good reason.

It's because business through brokers is a lower risk for insurers. Brokers are professionals and their job is to properly assess their customers’ risks and find suitable cover. The theory is that insurers use brokers to choose the right policy with the right cover at the right price for any given customer – avoiding claims and maintaining premium income. And it works, too.

So another good reason to use an insurance broker.

4. Claims

This is probably the best reason to use a broker. Frankly, when the worst happens, you need all the help you can get.

A broker represents you, not the insurer, and it’s their job to make sure your interests are covered. Professional indemnity and liability claims are complicated and time-consuming. The benefit of having an insurance professional there to guide you, monitor the claim’s progress and make sure everything happens when it should, can’t be underestimated.

Brokers understand the technicalities of your policy and, in the event of a disputed claim, can argue the case on an equal footing with the insurer. A good, respected broker really can be the difference between an insurer paying a claim and not.

And speaking of good, make sure your broker is regulated by the Financial Conduct Authority (there’s something seriously wrong if it isn’t). We’d also recommend using brokers that belong to trade bodies like the British Insurance Brokers Association – members (like us) have to abide by their standards and practices.

All in all, there’s no reason why you shouldn't use an insurance broker rather than going to an insurer direct. In fact, find a good one and we reckon you’ll never go back.

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